I needed a bottom bracket for my electric bike. Having found it very difficult to identify the correct parts on the internet, I reached out to FireCloud Cycles via an email on a Sunday. I very quickly... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Came across this company looking to use Clearpay for payment for a new bike. I ordered and accidentally paid the full amount up-front, my mistake. I placed a second order (using the Clearpay meth... Se mere
Great website, friendly communications. One of only a few places in the UK where the bike I bought was available. The choice of next day delivery for an extra £2 was very reasonable. Bike was ver... Se mere
I’m surprised to see I’m the first to review this company on Trustpilot. As there were no reviews on here, good or bad, and PayPal was an accepted form of payment, I ordered a Spider-Man saddle for gr... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
FireCloud is a Family run established over 8 years ago. We have One of the most comprehensive ranges of quality cycle components, spares and accessories in the UK with express and global delivery available. Our sales staff are extremely knowledgeable and our mechanics are at the top of their game. We are here to help you reach your cycling goals.
Kontaktoplysninger
43 Whitecross Road, BS23 1EN, Weston-super-Mare, Storbritannien
- 01249750874
- firecloudrich@gmail.com
- firecloudcycles.co.uk
4,1
God
75 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Refund
Hi. Due to an unforeseen issue I had to cancel this order. I’ve given a 1 but not because I didn’t like what I’d recently purchased then had to cancel but because I still haven’t received my refund from you!!!
My first payment is due to go out of my account this coming Monday but obviously I didn’t in the end end up getting it. So therefore can you PLEASE deal with my refund with Clearpay. I’ve also contacted Clearpay myself and the issue I’m having with my refund. Thankyou.
17. maj 2022
Besvarelse fra FireCloud Cycles
Thank you for your feedback.
We are disappointed to hear this. We have investigated this with Clearpay and can see that the order was cancelled and refund issued but there was a notification issue with Clearpay.
This has now been rectified and if you check your inbox, you will see the update.
Apologies for the inconvenience and thank you for initially choosing FireCloud Cycles
Kind regards
Olly
The cycle was delivered as described…
The cycle was delivered as described and my daughter is over the moon with her new bike.
The only downside was with my account on the website. I originally registered but every time I tried to access the account I was unable to log in and it wouldn't recognise my email address and the tracking system didn't work.
22. april 2022
Besvarelse fra FireCloud Cycles
Thank you for your feedback and choosing FireCloud Cycles
Kind regards
Richard
Prompt delivery of my orders
I recently ordered two items for my bike online & was pleased with the items that were delivered quickly.
13. april 2022
Besvarelse fra FireCloud Cycles
Thank you for your feedback and choosing FireCloud Cycles
We appreciate it
Kind regards
Eden
Spare parts
Excellent service , parcel was received but empty so I got InTouch with them and I had another delivered 2 days later . I WOULD DEFINITELY RECOMMEND THESE.
1. april 2022
Have not received my order
31. marts 2022
Besvarelse fra FireCloud Cycles
Hello. We have tried contacting you directly but not heard back. We are happy to send out a replacement but please message us back so we can get confirmation that this is the best way to resolve this issue. Kind regards, FireCloud
they didnt send the stuff in the parcel…
they didnt send the stuff in the parcel but hopefully they send it now how they said they will.
29. marts 2022
Besvarelse fra FireCloud Cycles
Thank you for your feedback.
We have investigated and notice you confirm the package was received but looks like it had ripped open in transit and we are sorry that this was the case.
The replacement was dispatched and we have now gone to Royal Mail to investigate the whereabouts of the initial dispatch.
Thank you for your understanding.
Kind regards
Nathan
Fair prices and fast delivery
27. marts 2022
Great price for front derailleur and…
Great price for front derailleur and brake bolts. Swift delivery. Would recommend.
16. marts 2022
Great website, good product, speedy delivery
Great website, easy to use on a mobile device. Good choice of products and size information was clear. Free postage for small items, speedy delivery. Brilliant experience all round.
14. marts 2022
Well done Firecloud
Well done Firecloud, web site easy to use, parts delivered 48hrs early and they fitted - brilliant.
Mick R
13. marts 2022
Uopfordret anmeldelse
Great service & support
Very quick delivery of order. I had some technical issues relating to fitting of part but Richard was very helpful with & solved the issue I was having.
12. marts 2022
Purchased BMX bottom bearing to repair…
Purchased BMX bottom bearing to repair bearing that had failed on my exercise bike. Fitted perfectly, at a good price.
6. marts 2022
Great services..will use again..
1. marts 2022
FSA headset as described and at a more…
FSA headset as described and at a more reasonable price than anywhere else I could find. Prompt delivery at no additional cost.
12. februar 2022
Come on time what more can ask
1. februar 2022
My second order from FireCloud
My second order from FireCloud. This time for a rear axle. Unbeatable prices and service. Highly recommended.
27. januar 2022
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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