Worst service and customer support I have ever come across. After 3 weeks, my item had been picked up and travelled 3km of the 2000km needed. There is no phone support, the TNT link provided is usel... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
second time using them and they are amazing...parcel picked up tuesday and delivered wednesday - cant get better than that - they are SOOOOOO mcuh better than AUSTRALIA POST !!!!!! 3rd parcel booked f... Se mere
Virksomheden har svaret
We were using many well-known transport companies many are big but not care too much to small business this first time fully satisfied with Fast with my experience we will recommend our other cleints... Se mere
Virksomheden har svaret
Placing order was easy, price was very fair, it was collected from my front door by a very friendly driver & it got there overnight. I've sent similar packages a number of time using Austpost & it's n... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Australia’s FASTEST courier comparison site Quickly compare courier quotes and send packages and freight Australia-wide using our quick freight quote comparison tool. We have built cutting edge logistics technology to help you compare courier and freight quotes, multiple carriers and delivery times. You'll be sure to find the right carrier to match your budget, plans and logistics preferences.
Kontaktoplysninger
Suite 3/271 Alfred St N, 2060, North Sydney, Australien
- 0291343889
- hello@fastcourier.com.au
- fastcourier.com.au
3,6
Middel
485 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Speedy Interstate freight
Once again speedy interstate delivery service, easy to book, same day pick up. Great service.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Sue, Thank you so much for the kind words! We're thrilled to hear you had another great experience with us. We look forward to helping you again soon!
Fast delivery thank you
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Joseph, Thank you for the kind words — so glad it reached you quickly! We hope to help again soon.
Well Done!!
Well Done! I'm genuinely surprise with how quick this was delivered in. Good work!
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Ben, Thank you so much for the kind words — we're really glad everything arrived ahead of schedule! We hope to help you again soon.
Was an easy transaction
Was an easy transaction. I was very apprehensive, never sent a large box interstate and as the seller refused to pay for return, Fast Courier made it easy, quicker than Australia post.
I am very impressed :)
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Mel, Thank you so much for the kind words! We're really glad we could take the stress out of it. We hope to help you out again whenever you need us! 😊
Scammy Company
A deeply unprofessional company. A quote is a quote, not an “estimate” you get to reinterpret after the fact. Changing the meaning after the work is done is dishonest and then following it up with threatening emails over a discrepancy for the exact same service is even worse. I’ll pay your extra $500, but that will be the last cent you ever get from us. I’ll also be making sure anyone considering your services knows exactly what to expect. Also, I’ve read your responses to other reviews. Unless you’re prepared to give an actual, meaningful reply, not another generic copy and paste script, don’t bother responding.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Adam, Thank you for taking the time to leave your feedback.
We take concerns of this nature seriously and would genuinely like to understand what occurred with your consignment. As only general comments have been provided here, we're unable to review the specific circumstances or respond in any meaningful detail — which we appreciate is exactly what you're asking for.
We welcome the opportunity to look into this properly. Please email us at support@fastcourier.com.au with your order details and we'll ensure your concerns are reviewed and addressed directly. Thank you.
Very polite driver
Very polite driver, maybe you could give a shorter time frame for pick up
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Ian, Thank you for the great feedback! We appreciate the suggestion regarding pickup time windows and will be feeding this back to our carriers to help improve the customer experience. We hope to have you ship with us again soon!
The parcel was not picked up
The parcel was not picked up. I had to chase it up myself, then rebook it. No accountability with this platform, overpromise underdeliver
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Customer, Thank you for your review and we sincerely apologise for the experience you've had. A missed collection without proactive communication is not acceptable and we are sorry you were left to chase this up yourself — that should never have been the case.
If you'd like to share your booking reference with us at hello@fastcourier.com.au, we would like to understand what went wrong and ensure it is properly addressed. We're sorry for the frustration this caused and appreciate you taking the time to let us know.
So helpful! Would highly recommend.
Very helpful when the delivery company we had chosen went offline. They notified us immediately and reimbursed us and we had a new delivery company organised in no time.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Customer, Thank you so much for the review! Situations like that are never ideal, but being able to step in quickly, keep you informed, and get a new carrier organised with minimal disruption is exactly what we're here for. We really appreciate you taking the time to share your experience and look forward to helping you again!
Scammy company
Scammy company
Give you a price online for weight and size you add in,
Charge you that price again months later claiming it was over weight
By double even though it wasn’t it’s the exact weight and measurements provided on the first quote. After speaking with a friend who actually recommended me these guys also had the exact same thing happen and is very embarrassed and sorry she recommended them!!
Stay away from this company they are sneaky and report them as we have!!
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Sarah, Thank you for continuing to share your experience. We genuinely understand your frustration and want nothing more than to resolve this for you.
As we've outlined in our previous responses, if you have photos showing your parcel's dimensions with a measuring tape and a confirmed weight reading, we can formally challenge the carrier's measurements on your behalf. We have had charges reversed through this process and we would like the opportunity to do the same for you.
We know it can feel easier to share your experience publicly, and we respect that — but the quickest path to a resolution is through us directly. Please reach out at hello@fastcourier.com.au with your booking reference and photos and we will make your case a priority.
We hope to hear from you soon.
Great super fast
Great super fast, easy to deal with. No problems recommend
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Joseph, Thank you so much for the kind words and the recommendation — we really appreciate it! Great to hear everything went smoothly. We look forward to helping you again!
Parcel was not picked up at the agreed time and unreasonable extra charge
Parcel was not picked up at the agreed time. It was three days delay. Unexpected extra charge which is 3 times more than than the quate. Extra charge was not notified immediately but after one month. It was poor communication and explanation after my complaint.
6. juni 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Andrew, Thank you for your review and we sincerely apologise for the experience you've had. A three-day collection delay is not the standard of service we expect from our carrier partners, and we understand how disruptive that would have been.
Regarding the adjustment charge — these arise when a carrier's independent remeasure or reweigh at their depot identifies a discrepancy from the dimensions or weight declared at the time of booking. We acknowledge that the timing of this notification and the explanation provided following your complaint fell short of what you deserved, and we are sorry for that.
We'd genuinely like to look into both issues for you. If you haven't already, please contact us at hello@fastcourier.com.au with your booking reference and we will review the collection delay and the adjustment charge as a priority. Where charges have been incorrectly applied, we will always work to have them corrected.
WARNING: PARCELS GET LOST! My package was officially lost. And then I get an email reminding me to use their services again.
My package never arrived, got lost. A journey within the same city, a 30min drive between locations. And they lost it. And once they lose it, they throw you this link of some third-party company to claim your insurance. Then it's your luck (or not) whether this company will pay you or not.
A month later, I get an email from Fast Courier saying: "We couldn't help but notice it's been a whole 30 days since your last shipment with us! We really appreciated your last booking and we would love to help you with your next shipment."
An absolute insult. Them reminding me to use their services again after losing my parcel.
This is an unreliable, dodgy company.
UPDATE: On April 16th, Fast Courier's third-party insurance company has denied compensation under their own T&Cs. However, under Australian Consumer Law, I am entitled to compensation by Fast Courier. This has been requested to Fast Courier days before they replied to this review. Let's see what happens next...
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Customer, Thank you for your review, and we sincerely apologise for the experience you've had. Losing a parcel is genuinely distressing, and we understand how frustrating this situation must have been — particularly for a local delivery.
When a consignment is lost in transit, we lodge a formal claim with the carrier on the customer's behalf and refer the goods value claim to our warranty provider, FreightSafe. We acknowledge that this process can feel impersonal at a difficult time, and we are always available at hello@fastcourier.com.au to support customers through it.
Regarding the re-engagement email — this is an automated communication that is unfortunately not connected to individual account activity or claim status. We understand completely how poorly timed that must have felt given your circumstances, and we sincerely apologise. This is feedback we will take on board.
If your claim has not been resolved to your satisfaction, please contact us directly with your booking reference and we will do everything we can to assist.
Simple process for booking pickup and…
Simple process for booking pickup and delivery
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Brett, Thank you for the great feedback! Making the booking process as simple as possible is something we work hard at, so it's great to hear it's landing that way. We hope to help you ship again soon!
Placing order was easy 10/10!!
Placing order was easy, price was very fair, it was collected from my front door by a very friendly driver & it got there overnight. I've sent similar packages a number of time using Austpost & it's no where even close on price, speed & easy of use, so I'm a convert & will be telling all my friends.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Phil & Melissa, Thank you so much for your review! We're thrilled everything went smoothly from booking through to overnight delivery. We look forward to helping you and your friends ship again soon!
Quick service bad handling
Quick service. But very rough with items both broken and would not cover any damages. If something isn’t covered by your business insurance you shouldn’t agree to shift it. I attempted to use the complimentary insurance they provide and was told they do not insure household goods or antiques. Really disappointed
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Skye,
We sincerely apologise that your items were damaged during transit.
Every Fast Courier shipment includes complimentary warranty coverage up to $450 for loss or damage at no additional cost through Freight Safe. This coverage is automatically provided with all bookings.
To proceed with a claim for your broken items, please email your booking reference to hello@fastcourier.com.au with:
- Photos of the damaged items
- Photos of the box/packaging showing damage
- Brief description of what was broken
We take your feedback about rough handling seriously. This helps us identify issues with carrier handling practices.
Fast pick up & very quick delivery
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Anthony, Thank you! We're so glad the pickup and delivery were fast for you. We appreciate your business!
Excellent Service efficient exactly what I needed
Quick and efficient service no damage minimal dialogue needed
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Jacob, Thank you for your feedback. We are pleased the service was quick and efficient, your items arrived safely, and the process was straightforward. We appreciate your business!
Easy process!
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Thank you for your feedback We appreciate your business!
Besvarelse fra Fastcourier
Dear Clive, Thank you for your feedback! We are delighted to have provided excellent service. We appreciate you choosing Fast Courier!
Took a week for the shipment to get…
Took a week for the shipment to get picked up, had to rebook pick up after sitting here for numerous days.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Jesse, We sincerely apologise for the week-long delay and the inconvenience of having to rebook your pickup multiple times.
Carriers can sometimes be under-resourced, leading to pickup delays, but this is not the level of service we expect or accept on behalf of our customers.
If you would like us to investigate this further with the carrier, please email your booking reference to hello@fastcourier.com.au.
We are sorry this happened and appreciate your feedback.
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