Worst service and customer support I have ever come across. After 3 weeks, my item had been picked up and travelled 3km of the 2000km needed. There is no phone support, the TNT link provided is useles... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
second time using them and they are amazing...parcel picked up tuesday and delivered wednesday - cant get better than that - they are SOOOOOO mcuh better than AUSTRALIA POST !!!!!! 3rd parcel booked f... Se mere
Virksomheden har svaret
We were using many well-known transport companies many are big but not care too much to small business this first time fully satisfied with Fast with my experience we will recommend our other cleints... Se mere
Virksomheden har svaret
Placing order was easy, price was very fair, it was collected from my front door by a very friendly driver & it got there overnight. I've sent similar packages a number of time using Austpost & it's n... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Australia’s FASTEST courier comparison site Quickly compare courier quotes and send packages and freight Australia-wide using our quick freight quote comparison tool. We have built cutting edge logistics technology to help you compare courier and freight quotes, multiple carriers and delivery times. You'll be sure to find the right carrier to match your budget, plans and logistics preferences.
Kontaktoplysninger
Suite 3/271 Alfred St N, 2060, North Sydney, Australien
- 0291343889
- hello@fastcourier.com.au
- fastcourier.com.au
3,6
Middel
485 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very dissatisfied with the service
Very dissatisfied with the service. Charged me $126 for overweight even without my consent. And there is no way I can raise a dispute. This is just a robery.
24. september 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Thank you for your feedback, and I'm sorry to hear of your frustration. I'd like to reassure you that we do have a formal dispute process, and we're glad to help you through it. Please email your order details to hello@fastcourier.com.au and we'll look into the adjustment applied and see what can be done. I appreciate you raising this and giving us the chance to assist.
Fast cheap overnight delivery from…
Fast cheap overnight delivery from Sydney to Melbourne. $26
24. september 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Jarrod, thank you so much for the great feedback. We're really pleased we could get your delivery across quickly and at a price that worked for you — that's exactly what we aim to offer. It'd be a pleasure to help again whenever you next need to send something. Thanks again for taking the time to share this.
Worst service and customer support I…
Worst service and customer support I have ever come across. After 3 weeks, my item had been picked up and travelled 3km of the 2000km needed. There is no phone support, the TNT link provided is useless and TNT won't talk to anyone but client (Fast courier). Email responses are hopeless, lack details, provide generic excuses and give no information about current location and expected delivery. fast courier can't confirm where it is, TNT say is somewhere else. It was supposed to be 2-5day service. After 3.5 weeks I have made other arrangements for my item to be sent.
1. september 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Robyn, thank you for the feedback, and we are truly sorry — this fell well short of the service you should have received, and your frustration is completely understandable. Please email your order details to hello@fastcourier.com.au to allow us to escalate this. We appreciate you letting us know.
Besvarelse fra Fastcourier
Dear Mick, thank you for taking the time to share your feedback, and I'm genuinely sorry your experience didn't meet expectations. Delivery times can come down to courier availability and capacity on the day, so they're not always within our control, though we always aim for the date requested. Any charges applied reflect the details of the shipment and our terms, and we work hard to keep our pricing clear and fair. I'm pleased your delivery arrived safely, and I appreciate you letting us know.
Safe return
From start to finish was very fluent, pick up was easy and now been delivered earlier than expected, win win
18. september 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Bruce, Thank you so much for the great feedback – we're so pleased it was a smooth experience from start to finish! We appreciate you choosing Fast Courier and look forward to helping with your next delivery.
Pickup was almost instant
Pickup was almost instant, and delivery was one day earlier than quoted. Very very impressed, thank you
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Neil, Thank you so much for the lovely feedback! We really appreciate you choosing Fast Courier and look forward to helping with your next delivery.
Overnight delivery from Sydney to…
Overnight delivery from Sydney to Wagga. Outstanding!
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Ray, Thanks so much for the great feedback – we're thrilled it worked out so well for you! We appreciate you choosing Fast Courier and look forward to helping with your next delivery.
Paid $550 for 48hr interstate door to…
Paid $550 for 48hr interstate door to door delivery. Parcel hadn’t been picked up 72hrs after purchase. I ended up having to drop the parcel at the depot myself, and 1 week later the parcel is still at that depot, no closer to its destination, and all they can tell me is that it is ‘in transit’. Book directly through a courier service to avoid this rubbish.
12. september 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Ben, We're genuinely sorry – a missed pickup and a parcel still sitting at the depot a week later is well below what should happen, particularly against a 48-hour service. Collections and transit are carried out by the carrier selected at booking; please email your order details to hello@fastcourier.com.au so we can escalate this with them and get your parcel moving. We appreciate you flagging it, and again, our apologies for the frustration.
Item was damaged on delivery
Item was damaged on delivery. Had a sports memribilia frame & the glass was smashed. If I could give a 0 star I would. Will not be using this company again
8. september 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Andrew, We're truly sorry your framed memorabilia arrived damaged. Please email your order details to hello@fastcourier.com.au so we can assist you in lodging a damage claim against the carrier. We appreciate you letting us know, and again, our apologies for the disappointment.
Always easy to use and communication…
Always easy to use and communication excellent and package always arrives quickly.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Jo, Thank you so much for the wonderful feedback – it genuinely means a lot to our team. We really appreciate your continued support and look forward to helping with your next delivery!
lost pallet
Hi,
I’m following up regarding the pallet that was booked with Fast Courier for delivery to the NSSA Show in Queensland.
As you’re aware, the pallet was misplaced in transit and was eventually located at the CRL Express warehouse last week Tuesday. Unfortunately, by the time it was located, the situation had become extremely time-critical and I had no option but to attend the warehouse myself, unload the pallet and load the contents into my personal vehicle.
The freight had been specifically booked and paid for to ensure our equipment arrived in Queensland for the NSSA Show. As the delivery was not completed, I then had to make alternative arrangements at very short notice to get the equipment there myself.
This resulted in me having to forgo my booked flight and drive from Melbourne to Queensland, a trip of approximately 21 hours, purely to ensure we could still attend the show.
While I was fortunately able to make the event, the failed delivery resulted in a number of additional costs to us, including:
• The freight charge for a delivery that was not completed
• The cost associated with the flight I was unable to use
• Fuel and toll costs for the Melbourne to Queensland journey
• Additional vehicle running costs and wear associated with using my personal vehicle for the interstate trip
• The significant additional travel time required to personally recover and transport the goods
Had the freight service been completed as booked, none of these additional costs would have been incurred.
I appreciate that issues can occur within freight networks, however in this instance we paid for a service that ultimately wasn't provided and then incurred considerable additional expense in resolving the situation ourselves.
Given the circumstances, I’d appreciate Fast Courier reviewing the matter and advising what reimbursement or compensation can be offered towards both the failed freight service and the additional costs we incurred as a direct result.
I’m happy to provide receipts or supporting documentation for the relevant costs if required.
I look forward to hearing from you and hopefully resolving this fairly.
Kind regards,
Rob Chapman
26. august 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Rob,
Thank you for taking the time to set out what happened in such detail, and please accept our sincere apologies for the disruption this caused. Having a booked delivery fail, and then having to personally recover the goods and drive interstate to make the show, is a genuinely frustrating outcome and we understand why you've raised it.
So that we can look into this properly and escalate it through the appropriate channels, could you please email your order details – booking reference and consignment number – to hello@fastcourier.com.au? If you're able to include the receipts and supporting documentation you mentioned, that will help us review the matter as thoroughly as possible.
Once we have those details we'll investigate what occurred with the delivery and come back to you on how we can help resolve it.
Thanks again for flagging this, and again, our apologies for the inconvenience.
Trustworthy service
Affordable, punctual and communicated directly with Fast Couriers.
7. september 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Sam, Thank you for the lovely feedback! We're so glad you found us affordable and punctual, and that communication was easy throughout. We appreciate you choosing Fast Courier and look forward to helping with your next delivery.
Efficient door to door service
Efficient door to door service. Parcel arrived in good condition.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Sally, Thanks so much for the kind words! We're really pleased your parcel arrived in good condition and that the door-to-door service was smooth and efficient. We appreciate you taking the time to share your feedback, and we look forward to helping with your next delivery.
Throwing the parcel to the house could…
Throwing the parcel to the house could damage the items inside. The delivery driver did not contact the customer.
8. september 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Thanks for the feedback, and we're sorry for the delay. Your parcel should not have been handled so roughly – we appreciate you letting us know, and will be passing this back through our carrier network to ensure it's addressed.
Nothing fast about this courier…
Nothing fast about this courier service. Took forever. Then the parcel needed a signature on delivery. But It was dumped outside my front gate beside the road while I was at work. Do not recommend using fast courier
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Kate, Thank you for taking the time to share your feedback, and please accept our sincere apologies that your recent experience fell short of what you expected.
We always aim to meet the delivery timeframes requested, though this isn't always possible due to courier capacity and availability at the time, and we're sorry this added to your frustration.
We've also noted your concerns about the way your delivery was handled, and we'll be raising this with the delivery team to review.
We're glad your parcel did reach you, and we genuinely appreciate you letting us know where we can do better.
Excellent
My parcel was collected very soon after booking it. The driver was lovely. Fast delivery. Very easy to book & great price.
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Kate, Thank you for the wonderful feedback! We're delighted to hear your parcel was collected so quickly, the driver was lovely, and you found the booking easy and well priced with a fast delivery. We appreciate you taking the time to share your experience and look forward to helping with your next delivery.
Very easy to use the site
Very easy to use the site, clear instructions and options available. Will definitely use this service again. Would have appreciated a small pick up time, too big a window at the moment.
Still a great service.
3. september 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Ivana, Thank you for the great feedback! We're delighted to hear you found the site easy to use with clear instructions and options, and that you'll be back. We appreciate you flagging the pickup window too — that's useful for us to hear, and we understand a tighter time would be more convenient. Thanks again for taking the time to leave a review, and we look forward to helping with your next delivery.
Excellent
It was fast and efficient.
I had some reservations because Aramex failed number of times in the past (when I dealt with them through other platforms), but they did a good job this time.
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Olga, Thank you for the feedback, and for giving us a go despite your previous experiences! We're pleased to hear the delivery was fast and efficient this time around. We appreciate you taking the time to share your experience and look forward to helping with your next delivery.
Pallet WA to VIC
Booked a pallet to collect in WA and shipped to Victoria, Fast Courier was the cheapest out of the 5 shipping websites we use and the shipment arrived in 3 days via TNT so no complaints thats excellent !
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Mikey, Thank you for the great feedback! We're delighted to hear we came out cheapest across the five sites you compared, and that your pallet arrived from WA to Victoria in just three days. We appreciate you taking the time to leave a review and look forward to helping with your next delivery.
Untrustworthy: Part broken - insurance denied
i had parts delivered to me from a wrecking yard from interstate. Unfortunately the parts were broken in transit.
While the yard took out insurance, Fast Couriers denied liability on a technicality as they were not notified within 24 hours of delivery.
I was interstate for work when the parts were delivered and opened the package on the weekend when I had the first chance to do so.
I have photos of finding the parts broken in the packaging - but as said, the claim was denied. The term must sail adventurously close to the ACCC’s unfair contracts jurisdiction due to the harshness nature and the unilateral application of it.
Ultimately why trust them if you pay for insurance and they won’t honour it.
1. september 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Justin, We're sorry to hear the parts arrived broken, and we understand how frustrating it is to have a claim declined after taking out cover — particularly when you weren't able to inspect the package until you returned. We completely understand your position.
To clarify, the transit insurance is held and administered by a separate, specialist insurance provider, and claims are assessed and determined by that provider under their own policy terms and conditions, including the notification timeframes. As the platform, we aren't the party that adjudicates these claims, so the outcome in this case was made by the insurer rather than by us.
That said, we'd genuinely like to help where we can. If you email your booking and claim details to hello@fastcourier.com.au, we can review what's happened and assist in raising your concerns — including the timeframe issue — back with the insurer for their reconsideration. We appreciate you taking the time to share your feedback
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