Worst service and customer support I have ever come across. After 3 weeks, my item had been picked up and travelled 3km of the 2000km needed. There is no phone support, the TNT link provided is usel... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
second time using them and they are amazing...parcel picked up tuesday and delivered wednesday - cant get better than that - they are SOOOOOO mcuh better than AUSTRALIA POST !!!!!! 3rd parcel booked f... Se mere
Virksomheden har svaret
We were using many well-known transport companies many are big but not care too much to small business this first time fully satisfied with Fast with my experience we will recommend our other cleints... Se mere
Virksomheden har svaret
Placing order was easy, price was very fair, it was collected from my front door by a very friendly driver & it got there overnight. I've sent similar packages a number of time using Austpost & it's n... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Australia’s FASTEST courier comparison site Quickly compare courier quotes and send packages and freight Australia-wide using our quick freight quote comparison tool. We have built cutting edge logistics technology to help you compare courier and freight quotes, multiple carriers and delivery times. You'll be sure to find the right carrier to match your budget, plans and logistics preferences.
Kontaktoplysninger
Suite 3/271 Alfred St N, 2060, North Sydney, Australien
- 0291343889
- hello@fastcourier.com.au
- fastcourier.com.au
3,6
Middel
485 anmeldelser
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Svarer typisk inden for 48 timer
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Unable to contact and when you do they don't even read the email?!
So after a successful delivery of a car door from QLD to NSW back in April 2024 (would have given 5 stars for price and service) i now get multiple emails (March 2026) 2 years later with threats about approx. $150 i owe them for lying about the delivery address being commercial when it was apparently residential.
Except it wasn't!, and was delivered to a large industrial stores/warehouse at a power station (nothing residential about it?!), and with all the pictures of delivery, maps and detailed explanations i still receive emails with threats that they will engage an "external collection agency". How the delivery drivers cant tell a residential address from a large industrial warehouse is beyond me.
No way to phone them and they dont read emails....and love to try and scam more money out of you 2 years after the delivery! Lucky my credit card had been cancelled prior as im sure they would have just taken the money off me without asking.
Dont use, scammers, useless and will try take extra money through lies, get what you pay for i guess.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Matthew,
Thank you for your feedback. We would like to address your concerns and clarify what occurred.
Residential charges are usually raised within weeks of delivery at the time the carrier issues the invoices to us. You may be receiving this communication in March 2026 as the invoice is still showing as outstanding.
While carriers determine residential vs commercial based on zoning databases (not building appearance), a power station industrial warehouse should typically be commercial. We're willing to review whether this charge was correctly applied.
We operate via email at hello@fastcourier.com.au. If you have not received responses:
Confirm you're emailing hello@fastcourier.com.au
Check your spam/junk folder
Include your booking reference
Per Terms & Conditions (Clause 15(a)) agreed to at booking, charges are due upon invoice. After nearly two years of non-payment, collection action is standard business practice for outstanding debts.
Please email your booking reference to hello@fastcourier.com.au with photos showing the industrial warehouse/power station. We will:
Review the residential charge validity with the carrier.
We are committed to fair resolution.
I've never had to post a parcel before…
I've never had to post a parcel before but I found the whole process easy .I put in my parcel dimensions and weight and the pickup and delivery addresses and quickly found the most appropriate service . The company I chose emailed me labels to print .They didn't come on the expected date but first thing the next day .
The parcels arrived in a timely manner and were intact .
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Richard, Thank you for your feedback! We're so glad the booking process was straightforward for you, the labels were easy to use, and your parcels arrived safely and intact. We appreciate you choosing Fast Courier for your first parcel shipment!
easy to book and good fast service
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Mal, Thank you for your feedback! We're so glad the booking was easy and the service was fast. We appreciate your business.
Super Efficient
Efficient, fast and affordable.
I cannot rate these guys high enough.
I needed some timber mouldings shipped from Brisbane to Adelaide. It came within 2days. Awesome
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Jim, Thank you for your review! We're thrilled that we could get your timber mouldings from Brisbane to Adelaide within 2 days at an affordable price. We appreciate your business and hope to assist with your future freight needs.
Delivery was very quick and staff were…
Delivery was very quick and staff were friendly. Thanks
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Leon, Thank you! We're so glad the delivery was quick and our staff were friendly. We appreciate your business!
Excellent Service
Quick, easy booking transaction and prompt pick up and delivery was flawless. Price was very reasonable as well.
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Jo, Thank you for the review! We're thrilled that the booking was quick and easy, the pickup and delivery were prompt and flawless, and the price was reasonable for you. This is exactly what we strive for! We appreciate your business and look forward to helping you again.
Pick up date was missed
Pick up date was missed. ATL “Authority to Leave” was given on delivery and I was still charge a missed delivery fee. Now waiting on a pending dispute for a refund.
Pleased to say FAST have now actioned the refund.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Joseph, We sincerely apologise for the missed pickup and incorrect missed delivery fee. You should not have been charged when you provided ATL instructions. We will fully support your dispute with the carrier. Please email your booking reference to hello@fastcourier.com.au so we can escalate this for you.
Besvarelse fra Fastcourier
Dear Michael, Thank you! We're pleased the service was excellent and quick. We appreciate you choosing Fast Courier!
Amazing experience
Amazing experience. Very responsive and efficient. Thank you :)
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Tania, Thank you for your feedback. We are so glad you had an amazing experience. We appreciate your business and look forward to helping you again! :)
Picked up on time
Picked up on time, delivered without damage, easy to book online
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Scott, Thanks so much! We're thrilled everything went smoothly—from booking to safe delivery. We appreciate you choosing Fast Courier!
Prompt pickup and delivery to Melbourne…
Prompt pickup and delivery to Melbourne from the Gold Coast in 2 days.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Colin, Thank you for your feedback! We're delighted the pickup and delivery from the Gold Coast to Melbourne was prompt for you. We appreciate your business and look forward to assisting you again!
I paid a premium price for overnight…
I paid a premium price for overnight delivery on Wednesday 21st. By 2pm it had not been collected, a representative said there had been technical difficulties in the morning but it would be collected before 5pm. It was not collected that day or the following day Thursday the 22nd. I called TNT at 5pm on the 22nd, who escalated the matter, it was collected at 10am on Friday the 23rd and delivered on Tuesday 27th (Monday was a Public Holiday). Very poor service, I had to instigate all communication and have not been offered an apology or refund.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Petra, We apologise for your disappointing experience and understand your frustration.
As outlined in our Terms & Conditions (Clause 20c), delivery dates and times are estimates only and are not guaranteed. The carrier you selected (TNT) is responsible for the pickup, delivery, and communication during transit.
That said, we'd like to investigate what happened with your booking. Please email your booking reference to hello@fastcourier.com.au so we can review this with TNT and determine an appropriate resolution.
Unbelievably quick
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear David, Thank you for your feedback. We are delighted we could deliver such fast service. We appreciate you choosing Fast Courier!
I would never recommend this company
I would never recommend this fraudulent misleading company making additional money by hiding important information in their small print of T&C
I ordered an item to be picked up from Melbourne and be delivered to Alstonville. They asked for a pallet and then charged me and additional 261.36 for the pallet without notifying me of the additional cost - then deducted it from my credit card without consultation
I am still very upset as they hide behind the small print on page 8 of their T&C
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Keike, We understand your frustration and would like to address your concerns.
When you booked this service, you agreed to our Terms & Conditions, which state that customers are responsible for providing accurate details about their shipment, including packaging requirements. Our T&Cs (Clause 13) clearly state that additional charges may apply if the actual service requirements differ from what was initially booked.
Pallet charges are applied when carriers determine that palletized freight services are required based on the actual shipment specifications. These charges are standard across the freight industry and are disclosed in our Terms & Conditions.
If you believe this charge was applied in error, please email your booking reference and supporting evidence (photos of the shipment, original booking details, carrier documentation) to hello@fastcourier.com.au. We'll review your case and investigate with the carrier.
I paid for express postage
I paid for express postage. The package was not listed for collection with contractor at all and when I chased it was told it had only been booked as standard delivery. No phone no. to ring for issues, and when I emailed requesting a call I did not get a call.
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Tamara, We apologise for this experience. Please email your order details to hello@fastcourier.com.au to allow us to investigate the service level discrepancy and resolve this promptly. Thank you for your feedback.
Fantastic from start to delivery
From start to delivery, the process was easy and quick. Our parcel was delivered within 8 days from Western Australia to Victoria. We were really impressed.
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Customer, Thank you so much for your feedback! We're delighted to hear that your parcel arrived safely and ahead of schedule. Making the shipping process easy and efficient for our customers is exactly what we strive for. We appreciate your business and look forward to serving you again in the future!
Very easy to work with.
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Jason, Thanks so much! We're pleased to hear that. We appreciate your support!
Stay away from this company
I would stay away from this company, and I wish I had read their reviews before booking and paying for a service I have not received. Two days later, the parcel is still not collected! No number to call, and they don't respond to emails....
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Deon, We sincerely apologise that your parcel was not collected and that you haven't received responses to your emails.
Please ensure you have emailed hello@fastcourier.com.au with your order reference immediately so we can arrange collection or process a refund for the uncompleted service.
Efficient service
Parcel was picked up and delivered on time. Booking process was easy and straightforward.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Lydia, Thanks for your feedback! We're happy everything went smoothly from booking to delivery. We appreciate your support!
Look several weeks to be delivered was…
Look several weeks to be delivered was supposed to be 2-3 days.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Fastcourier
Dear Jared, We apologise that your delivery took longer than expected. Carrier timeframes are estimates and can vary due to service limitations, public holidays, and operational factors. We understand this was frustrating when expecting 2-3 day delivery. Thank you for your feedback.
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