Customer service is poor. Ordered with a 25% off code. Code wasn’t applied to one item, so had to get a partial refund. Further item cancelled due to an ‘inventory error’ although item is still in... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I recently made a return and the experience was excellent. The process was clear, quick, and hassle-free, which made everything very easy. I would especially like to highlight Mr. Gabriel from th... Se mere
Virksomheden har svaret
Just another reviewer raving about Farm Rio's Customer Service. I'm OCD about getting great service. So when I do, I will stick with that business. The other day I ordered an item but forgot to a... Se mere
Virksomheden har svaret
This company not only makes the most beautiful and unique clothes, but their customer service is FLAWLESS! And the fit! My goodness, it's like they are custom made! Unfortunately I had to return two... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are a group of creatives from Rio de Janeiro, Brasil, who believe in the existence of happiness. More than a brand, we create enlightened cultural moments since 1997. Based on good energies and beautiful frequencies, we believe solar rays enlighten the soul. We believe in all colors and shapes that nature brings to our eyes, and to our feelings. We believe in local culture, and we keep it alive.
Kontaktoplysninger
Abbot Kinney Blvd Venice, 90291, Venice, CA , USA
- +1 347-429-7184
- hello@farmrio.com
- farmrio.com
3,9
God
974 anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Refunded Amount
I bought some clothes from Farm’s online store, but when they arrived, a few items didn’t fit and I decided to return them. Although the return shipping window is only 3 calendar days — which is already disrespectful to the consumer — I managed to send them back in time. The items were received by Farm, and I was told that my refund would be processed (v24288126frm-04 in the amount of R$185.33; v24288126frm-03 in the amount of R$496.13; and v24288126frm-01 in the amount of R$258.60; totaling R$940.06).
However, my credit card was only refunded R$99.21 and R$37.05. I waited for the following statement, but nothing. I then wrote an email complaint — they apologized, said they would process the refund, and closed my ticket. Yet today, when checking my statement, I saw they deposited R$37.05, R$51.71, and R$99.23.
The total amount they refunded in this scattered and confusing way does not even add up to one-third of what they owe me. It’s outrageous to have to keep checking my credit card statement to see if they really refunded the amounts they confirmed by email. Customers, beware: this company acts in bad faith, refunding small amounts well below what they owe! Most people don’t check their statements closely… Even after my complaint, they still have not refunded the full value of my returned items. Very disappointing — let this serve as a warning to other customers.
18. juli 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Luiza,
Thank you for sharing your feedback. We truly understand how frustrating this situation must feel. Our team has tried to locate your order and refund details, but unfortunately, we were not able to find a record with the information provided. For this reason, we reached out via Trustpilot requesting additional details so we can properly review and resolve the matter, but we haven’t heard back from you yet.
Please know that we take refund cases very seriously and never intend for our customers to go through such an experience. If you could kindly reply to our request with your order number and contact details, our team will be happy to look into this right away and ensure everything is corrected.
With care,
FARM Rio Team
worst customer support
worst customer support - sent about 6 messages and only get auto response - no one ever does actually respond
8. august 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hello Ravleen
We’re truly sorry for the frustration caused by the delay in our replies. 💛 We completely understand how disappointing it is to reach out multiple times and only receive automated messages.
We want to assure you that your request was answered yesterday — our team is working hard to assist every customer personally. Unfortunately, due to a much higher volume of requests than usual, our response time has been longer than we’d like, and we sincerely apologize for that.
Thank you for your patience and understanding while we improve our support times. We’re here to help, and your feedback is very important to us.
With love,
FARM Rio Team 🌺
Issue Resolved Smoothly – 5 Stars!
I had a small hiccup with my Farm Rio order — due to a system glitch, my package was mistakenly sent to the wrong address. As soon as I noticed, I reached out to both Farm Rio and UPS to try to fix it. The Farm Rio team was absolutely amazing: they quickly contacted UPS on my behalf, corrected the address, and I received my order with only a one-day delay.
They also reassured me that if the package had gone missing, they were ready to issue a refund, which gave me real peace of mind. Everything worked out perfectly in the end, and I couldn’t be happier with their customer service. Fantastic team and experience — 5 stars!
5. august 2025
Besvarelse fra FARM Rio
Hi Malgo
Thank you so much for taking the time to share your experience! 🌟 We’re thrilled to hear that, even with the small hiccup, everything was resolved smoothly and that you felt supported throughout the process.
Our team is always ready to step in and work closely with our partners like UPS to make sure your order reaches you safely. We’re also glad that our reassurance brought you peace of mind — that’s exactly the kind of care we want you to feel with us.
Your kind words mean the world to us, and we’ll make sure to share them with the team. We can’t wait to see you shine in your FARM Rio pieces and to welcome you back again soon! 💛
With love,
Team FARM Rio 🌺
Items yet to ship 10 day as after order
I ordered two dresses over a week ago that I wanted for vacation, it said 5-7 days for shipping so I expected them to arrive before I left. Unfortunately they still have not shipped and customer support is non responsive. Awful service. I will contact my bank tomorrow to stop the payment and never purchase from this company again.
7. august 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Gillian,
we’re truly sorry for the frustration you experienced with your order and for not being able to wear your dresses on time for your trip. We understand how disappointing this was.
Our team has already reached out to you directly by email with a solution and we hope it brings more peace of mind. Please know that your feedback is very important and we’re working hard to improve both our delivery and response times to prevent this from happening again.
With care,
FARM Rio Team 🌸
Possibly a scam or the company is in…
Possibly a scam or the company is in financial trouble. I ordered USD 1k in clothing. Didn’t arrive (which they acknowledged), I asked them to resend which they didn’t and finally I asked for a refund. They stopped answering emails and now I’m still waiting for the refund.
10. juli 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Victoria,
We are truly sorry for the experience you had with your recent order and for the frustration caused by the delay in resolving this matter. This is far from the service standard we strive to provide, and we completely understand your concerns.
After reviewing your case, we have processed your refund in full today. You will receive an email confirmation with all the details, and the amount should be credited back to your original payment method within the standard timeframe from your bank or card issuer.
We deeply value your trust in our brand and regret that this situation has led to such disappointment. Please know that we are also reviewing our internal procedures to prevent similar delays from happening again.
Thank you for your patience throughout this process, and we truly hope to have the chance to welcome you back in the future to provide you with a much better experience.
FARM Rio Team
Need Immediate Help: Return or Exchange
I have been trying for a week to reach customer service. They replied to me once, but since then—nothing! I really need to speak with someone, and it’s so frustrating that it’s taking this long.
I have an issue with a dress I bought for the summer and can’t wear. Since I’m not in my hometown, I need to know if I can return it in Saint-Tropez or if they can send me a return label here.
Unfortunately, I haven’t received any answer. I’m truly disappointed because I really love their dresses!
7. august 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Giada,
We’re truly sorry for the delay in our response and completely understand how frustrating this experience must have been, especially when you were counting on wearing your dress this summer.
We have just sent you an email with all the return instructions, along with your return label, so you can easily send the dress back from your current location without any additional hassle. If you prefer, you can also return it to our Saint-Tropez location — we’ve included all the details in the email to guide you step-by-step.
We hope this helps resolve everything quickly and smoothly, and we truly appreciate your patience. We’d love to welcome you back soon so you can continue enjoying our designs. 💛
FARM Rio Team
Exceptional Service!
I needed to exchange and ultimately get a refund for a purchase and Farm Rio was awesome thru the whole thing. They were very responsive and didn’t hassle me one bit. This seems like the exception these days. I appreciated being treated well.
11. august 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Lori,
Thank you so much for your kind words! 🌟
We’re delighted to hear that your experience with our exchange and refund process was smooth and hassle-free. Providing responsive, friendly, and respectful service is always our goal, and it means a lot to know we could make things easier for you.
Warm regards,
The FARM Rio Team
Farm Rio customer service is great!
Farm Rio clothing is very unique! I interacted recently with a customer service for a price reduction on an item I ordered that went on sale. They were very accommodating and professional.
11. august 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Judi,
Thank you for sharing your experience! 🌟
We’re so glad to hear you love our unique styles and that our team could assist you with your price adjustment request in a professional and accommodating way. We look forward to serving you again soon!
Warm regards,
The FARM Rio Team
I purchased 8 garments during the…
I purchased 8 garments during the Extra30 sale and before I had even received the merchandise, most of the items were reduced even further. Farm Rio honored my request to refund the difference in this circumstance and I feel this was a very honorable response to my request. I will continue to be loyal to the Farm Rio brand for this reason.
11. august 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Nancy,
Thank you so much for your kind words! 💛
We’re happy to know we could assist you and that you had a positive experience with our price adjustment policy. Your loyalty means the world to us, and we can’t wait to keep bringing you pieces you love.
Warm regards,
The FARM Rio Team
Credit card only
Unfortunately you can only pay via credit card. No option. So I couldn’t order. I would like to use PayPal.
11. august 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Ann,
Thank you for your feedback and for sharing your preference with us. At the moment, our international website only accepts credit card payments, but we truly value your suggestion about PayPal and will share it with our team for future consideration.
We hope to offer more payment options soon so you can enjoy shopping with us! 💛
Warm regards,
The FARM Rio Team
Great custumer service with Erica's…
Great custumer service with Erica's feedback
Obligada!
11. august 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi,
Thank you so much for your kind words! We’re thrilled to hear that Erica could assist you and make your experience a positive one. Your feedback truly brightens our day, and we’ll be sure to share it with her — she’ll be so happy to know! 💛
With gratitude and warmth,
The FARM Rio Team
Farm Rio customer service is amazing
Farm Rio customer service is amazing!
Leticia was very nice and helpful.
22. juli 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Pristine
Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with our Customer Experience team and that Leticia was able to assist you. We’ll make sure she receives your lovely feedback! 💛
With gratitude,
The FARM Rio Team
I find them lacking
I ordered a dress for an event of which I am traveling to in a week. The zipper of the dress was sewn about 3/4 of the way down so I could not easily get into it. I started an exchange online several days ago. I chose the option where I can pay for the new dress up front - which I did. I never received confirmation nor a shipping number. I reached out to customer service by chat because they do not have a number. The reply was that they will get back to me in two to five business days. That is quite lacking seeing as their price point is not what I would consider low. Now I see the dress is available at Anthropologie but I don't think I have enough time to navigate that either. That being said, it was a beautiful dress, not sure about QC b/c of the zipper. Not likely to purchase there again. Many better options in similar price point.
8. august 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Danielle,
We’re truly sorry for the inconvenience you experienced with your order and the exchange process. Unfortunately, we didn’t have sufficient stock to complete your exchange, so we have just processed a full refund for the dress.
You’ll receive a confirmation email shortly, and depending on your bank, it may take a few business days for the amount to appear in your account.
We deeply appreciate your feedback and will be sharing it with our team to improve our quality control and service times.
With care,
The FARM Rio Team
Quick response and very helpful with…
Quick response and very helpful with price adjustment on an item.
8. august 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Nyesang,
Thank you for your kind words! 💛 We’re so happy to hear that our team could assist you quickly and make things right.
We’re always here for you and hope you continue enjoying your FARM Rio pieces!
With love,
The FARM Rio Team
After 3 times of purchase
After 3 times of purchase, my last order was a bit late and I was worried I wouldn't have it on time for my summer vacation. Luana from customer service was so kind, polite and helpful with me and I am totally satisfied with shopping from Farm Rio.
4. august 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi there,
Thank you so much for your lovely review! 💛 We’re thrilled to hear that Luana was able to support you and ease your worries. Your satisfaction truly means everything to us, and we’re so happy to be part of your summer moments ☀️
With love,
The FARM Rio Team
Farm Rio customer service is amazing I…
Farm Rio customer service is amazing I made an error in ordering that was totally my fault. Most other companies would say they couldn’t do anything about it, but Lara at Farm Rio went out of her way to help me cancel my order. Love everything about this brand!
6. august 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Ottavia,
Thank you so much for your kind words! 💛 We're so happy to hear that Lara was able to help — we believe every interaction is an opportunity to care. Your support means the world to us, and we can’t wait to see you shine in FARM Rio ✨
With love,
The FARM Rio Team
I experienced incredibly poor service
I experienced incredibly poor service. I ordered an item on July 21, and it is now August 6, yet I still have not received it.
Firstly, my order was shipped a full seven days after I placed it and used what seems to be the slowest delivery service available. The package has passed through 7 different cities.
Despite paying for shipping, which was 15USD, they claimed it was express delivery. Many other websites with free shipping offer much better shipping services.
I needed this item for a special occasion and even postponed my vacation departure to accommodate its expected delivery, which was set for August 6. Now, at 10 PM on the deadline, I still have not received it, and I can no longer delay my plans.
Thank you, FarmRio. You suck.
6. august 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Marie,
We’re truly sorry for the experience you’ve had — we completely understand how disappointing it is not to receive an order on time, especially when it's for a special occasion.
Our team has already reached out to you via email to assist with your case, and we’re closely monitoring the delivery with the carrier. It seems there was an attempted delivery today, but the address information needs to be updated. We’re here to support you with that and ensure the package gets to you as soon as possible.
Thank you for your feedback — it helps us improve and offer a better experience to our customers 💛
With love,
The FARM Rio Team
Very helpful when I inquired about a…
Very helpful when I inquired about a return / exchange. Responsive and easy process.
5. august 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Rlak,
Thank you for your kind words! 💛 We’re so happy to hear that the return/exchange process was smooth and that our team could assist you.
We’re always here for you and hope you continue enjoying your FARM Rio pieces!
With love,
The FARM Rio Team
Love it!!
Love it!!! Great customer service and I’m fascinated by the clothes.
5. august 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Clarissa,
Thank you so much! 💛 We're thrilled to hear that you love the clothes and had a great experience with our customer service. It truly means a lot to us!
We can't wait to keep bringing more joy and color to your wardrobe 🌈
With love,
The FARM Rio Team
HORRENDOUS CUSTOMER SERVICE + BUSINESS
HORRENDOUS CUSTOMER SERVICE - HUGE SCAM DO NOT BUY
I ordered some dresses in the sale which did not fit so sent them back over a month ago and have seen they were delivered. I've emailed multiple times and heard nothing back - the customer service is appalling. Do not buy from this brand it is not worth the hassle.
I am still waiting for my refund of £360 and have had zero comms - absolute scam of a company.
5. august 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Melanie,
We’re truly sorry for the delay in processing your refund and for the lack of communication you experienced — we understand how frustrating that must have been.
We’ve just issued your refund, and you should see it reflected in your account shortly, depending on your payment provider. We also followed up via email with all the details.
Please know that your feedback is being taken seriously, and we’re working hard to improve the speed and clarity of our service.
Thank you for your patience, and we hope to have the opportunity to offer you a better experience in the future 💛
With love,
The FARM Rio Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.