Customer service is poor. Ordered with a 25% off code. Code wasn’t applied to one item, so had to get a partial refund. Further item cancelled due to an ‘inventory error’ although item is still in... Se mere
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Se, hvad kunderne siger
I recently made a return and the experience was excellent. The process was clear, quick, and hassle-free, which made everything very easy. I would especially like to highlight Mr. Gabriel from th... Se mere
Virksomheden har svaret
Just another reviewer raving about Farm Rio's Customer Service. I'm OCD about getting great service. So when I do, I will stick with that business. The other day I ordered an item but forgot to a... Se mere
Virksomheden har svaret
This company not only makes the most beautiful and unique clothes, but their customer service is FLAWLESS! And the fit! My goodness, it's like they are custom made! Unfortunately I had to return two... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are a group of creatives from Rio de Janeiro, Brasil, who believe in the existence of happiness. More than a brand, we create enlightened cultural moments since 1997. Based on good energies and beautiful frequencies, we believe solar rays enlighten the soul. We believe in all colors and shapes that nature brings to our eyes, and to our feelings. We believe in local culture, and we keep it alive.
Kontaktoplysninger
Abbot Kinney Blvd Venice, 90291, Venice, CA , USA
- +1 347-429-7184
- hello@farmrio.com
- farmrio.com
3,9
God
974 anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Disappointing Refund Policy and Frustrating Customer Service Experience
My online order total was £285, paid as one combined purchase using a £100 gift card and £185 on my credit card.
I returned one item worth £98 within 2 days because it was not what I expected. My issue is not that I was trying to cash out a gift card — it’s that despite this being a larger combined purchase, the refund was pushed back to the gift card instead of reducing my credit card balance. The outcome is that I am effectively being forced into what feels like buying another gift card for future spending I did not intend to make.
Customer service was extremely frustrating. Responses felt mechanical, scripted, and dismissive, repeatedly insisting everything was processed correctly while ignoring the actual concern. As a loyal customer who has spent around £1,000 with FARM Rio over the last year, this felt especially disrespectful.
This experience has completely changed my view of the brand, and it will be my last purchase.
To any frustrated customer facing situations like this, do not give up when something feels unfair. Seek support through Citizens Advice and continue escalating where appropriate. In my case, I will also be raising this with my MP because situations like this feel abusive toward consumers, and when customer protections fail to properly address these practices, those concerns deserve to be challenged.
29. april 2026
Uopfordret anmeldelse
Customer service is poor.
Customer service is poor.
Ordered with a 25% off code. Code wasn’t applied to one item, so had to get a partial refund.
Further item cancelled due to an ‘inventory error’ although item is still in stock and has remained in stock.
Contacted customer service, no explanation. Offered me 15% off which is ridiculous as original purchase was with the 25% off and they didn’t honour.
First time shopping with them and really disappointed
17. april 2026
Uopfordret anmeldelse
Thanks!!! Farm Rio
I recently made a return and the experience was excellent. The process was clear, quick, and hassle-free, which made everything very easy.
I would especially like to highlight Mr. Gabriel from the customer service team, who was extremely professional, kind, and efficient at all times. He responded promptly to my questions and guided me through the entire process, making sure everything was handled smoothly.
The refund was processed within the expected timeframe, which gave me a lot of confidence in the brand. This level of service truly makes a difference and leaves a very positive impression. I would definitely shop here again.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Flor 💛
Thank you so much for taking the time to share such a thoughtful review! We’re delighted to hear that your return experience was smooth, clear, and hassle-free! That’s exactly what we aim for. ✨
We’re especially happy to know that Gabriel provided you with such attentive and professional support. We’ll be sure to pass along your kind words to him, it will truly mean a lot!
It’s wonderful to hear that this experience gave you confidence in our brand. We can’t wait to welcome you back again soon! 💛
Be careful—this is not a reputable…
Be careful—this is not a reputable company. They ship incomplete orders and then refuse to send the missing parts. They are completely unprofessional.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi there,
We take feedback like this very seriously, but we must respectfully disagree with this characterization. 💛
FARM Rio is committed to providing a reliable and professional experience, and we always investigate any report of missing or incomplete items. When situations like this occur, our team works to verify the details and offer appropriate solutions in line with our policies.
We were unable to identify a case matching this description without additional information. We kindly ask that you reach out to us directly with your order number and details so we can properly review what happened and assist you.
We’re here to help and fully committed to resolving any legitimate issue.
Warm regards,
FARM Rio Customer Service Team ✨
I normally love farm rio and frequently…
I normally love farm rio and frequently buy from the brand. I ordered a pair of shoes on the uk site. And realised the sizes shown are us. I immediately requested to edit, and sent an email. But not response.they probably will send the wrong size and I might miss out on the nice shoes. How come on a uk site sizes are us... Makes no sense
20. april 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Zora,
Thank you for sharing this with us — and we’re truly sorry for the confusion and frustration caused. 💛
We completely understand how important it is to have clear and accurate sizing information, especially when ordering from a regional site. Your feedback about the sizing being displayed in US standards on the UK site has been noted and will be reported to the responsible team so this can be reviewed and improved.
Regarding your order, please don’t worry — our customer service team is already in contact with you and working to resolve this as quickly as possible to ensure you receive the correct size.
We really appreciate your patience and for continuing to shop with us. ✨
Just another reviewer raving …
Just another reviewer raving about Farm Rio's Customer Service. I'm OCD about getting great service. So when I do, I will stick with that business. The other day I ordered an item but forgot to add the coupon code and realized it in a split second from pressing the order button. Quickly contacted them via their online form, and they refunded my the difference. I have also communicated in the past when I wanted to know skirt length or specific measurements that were not listed.
They are all a pleasure to work with! Thank you Farm Rio!
16. april 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Mary 💛
Thank you so much for this amazing feedback! We love hearing from customers who truly value great service — it means a lot to know that our team was able to support you quickly and make things right with your order. ✨
We’re also glad we could help with your previous questions on measurements — making your shopping experience smooth and informed is something we really care about.
Your trust and loyalty mean the world to us. Thank you for choosing FARM Rio — we can’t wait to assist you again soon! 💛
The team is amazing
The team is amazing. Thank you for your immediate support. I had an excellent experience with the customer service team. You were incredibly responsive, friendly, and professional from start to finish.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Panitsa 💛
Thank you so much for your kind words! We’re truly happy to hear that you had such a positive experience with our team. Being responsive, friendly, and professional is exactly what we strive for, so it means a lot to know we delivered that for you.
We really appreciate you taking the time to share this and hope to assist you again soon! ✨
THE Best Company for women's clothes around!
This company not only makes the most beautiful and unique clothes, but their customer service is FLAWLESS! And the fit! My goodness, it's like they are custom made! Unfortunately I had to return two dresses because the colors were not good on me, but they were gorgeous. The return was flawless and my communications with Gabriel in Customer Service were warm and efficient. Perfect service. Thank you.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Ann 💛
Thank you so much for this incredible feedback! We’re absolutely delighted to hear how much you love our designs and that the fit feels just right — that’s truly the best compliment we could receive. ✨
We’re also so happy that your return experience was smooth and that Gabriel was able to support you with warmth and efficiency. We’ll be sure to share your kind words with him — it will mean a lot!
Thank you for being part of the FARM Rio family. We can’t wait to welcome you back for your next perfect piece! 🌸
Awful experience! Do NOT BUY!
Awful experience. I purchased a dress online but it didn’t fit. I tried to exchange it with another size but because the size I needed was sold out they didn’t offer me a refund or exchange with another dress. So I am stuck with a deess that I cannot use. Terrible experience and will never buy from them again!
16. april 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Sera,
Thank you for sharing your feedback — we’re truly sorry to hear about your experience and understand how frustrating this situation must have been. 💛
We’d like to clarify that items purchased as final sale are subject to specific conditions at the time of purchase. As outlined on our website, these items are not eligible for refunds, and exchanges are limited to the same item in a different size, depending on availability.
We completely understand how disappointing it is when the desired size is no longer in stock, and we recognize how this can leave you without a suitable option. While we must follow the policy associated with final sale purchases, your feedback is very important and helps us reflect on how we can improve both clarity and flexibility in the future.
Thank you again for taking the time to share your experience. 💛
Customer service is manipulative
They write back when you write them, but there's this strange, dismissive, lack of accountability and zero warranty on their clothing. I bought one of their dresses from a boutique, several buttons fell off almost immediately, I sewed several back on but some were lost so I wrote asking for replacement buttons (they are very ornate and specific to the dress), and they deflected saying I have to contact the boutique (who obviously don't have replacement buttons). Then they tried to suggest they're just a store themselves (rather than the manufacturer.) It was a whole lot of pretending to be helpful, while manipulating in a way that is an insult to anyone who is intelligent. Bottom line: you're on your own when your new clothing falls apart after your first wear.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Kristen,
Thank you for taking the time to share your experience — we’re truly sorry for the frustration you’ve gone through. 💛
We completely understand how disappointing it is to have a garment lose buttons so quickly, especially when they are unique details that are not easy to replace. That’s not the level of quality we aim to deliver.
Regarding purchases made through boutiques, our process can be more limited since those orders are managed outside of our direct systems. That said, we understand how this can feel like a lack of support, and your feedback is very important in helping us improve how we handle situations like this.
We would genuinely like to take another look at your case and see if there’s anything further we can do to assist you. If you’re open to it, please reach out to us directly with any details or photos you may still have — our team will do their best to support you.
Thank you again for your honesty. We truly value your feedback and hope to have the chance to provide a better experience moving forward.
Warm regards,
FARM Rio Customer Service Team 💛
I ordered the Monstera dress
I ordered the Monstera dress as I desperately wanted it. It unfortunately had a horrible fit, with bunched fabric in the belly, and it was really poor quality overall. Each part of the Monstera leaves were attached by a single thread and one of them was already broken before even unpacking it. For $330, I expect more than a single thread holding down the design and I also expect it to fit well. It had a massive gap in the top and showed my bra, yet everything else fit correct. No amount of messing with the spaghetti straps helped and those were barely stitched on. This is my first and last time buying something from Farm Rio. So disappointed. Returning it seems to be a non-issue so far, though so there is that plus.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Sloth,
Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointed you were with the Monstera dress. 💛
What you described regarding the fit and the construction details is not the standard we aim to deliver, especially for a piece at that price point. We completely understand your expectations, and it’s frustrating when a design doesn’t fit properly or arrives with quality concerns right out of the box.
We’re glad to hear that the return process has been smooth so far, but we recognize that this doesn’t make up for the initial experience. Your feedback has been shared with our product and quality teams, as it’s essential for us to continue improving both fit consistency and craftsmanship.
Thank you again for your honesty, it truly helps us do better.
Awful terrible service DO NOT BUY!!!!
Awful terrible service. I have been going back and forth with them for weeks because they sent me a faulty pair of trousers. I tried to return a pair of trousers that cost 144 and arrived torn. Only post option was usps which was near impossible to use. Finally managed to return and they have only refunded the cash but not the 2 gift cards I used! I wrote to object the sent me one! The second had a 50 pound balance, I emailed AGAIN to chase and they responded that they have already refunded the first!!!! THATS NOT WHAT I ASKED! GIVE ME MY MONEY BACK
7. april 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Claire,
Thank you for sharing your experience — we’re truly sorry for the frustration this situation has caused. We completely understand how upsetting it is to go through multiple steps to resolve an issue, especially when it involves a faulty item and refunds.
We’ve carefully reviewed your case and can confirm that all refunds have now been processed, including the amounts originally paid via gift cards. To ensure everything was fully restored, a new gift card was issued with the combined balance of the ones used in your purchase.
We sincerely apologize for the confusion and the back-and-forth you experienced along the way — that’s not the level of clarity or support we aim to provide. Your feedback is very important to us and has been shared internally so we can continue improving.
If you have any trouble accessing or using the new gift card, please don’t hesitate to reach out — we’re here to help.
Warm regards,
FARM Rio Customer Service Team 💛
I enjoy wearing Farm Rio and I am…
I enjoy wearing Farm Rio and I am thankful for the help customer service. Too often I received an item that is defective, not sew correctly, missing a button (just received another last week and I have even reached out because I’m tired of asking for their help), or worst, sizes that are much smaller than reported online. Most times I hear back from customer service within a week and they help with the return. While the clothes are cute, the quality seems to be slipping. Thanks for the customer service for their continued help!
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Oliver!
Thank you for taking the time to share your experience with us. 💛
We truly appreciate your kind words about our customer service, but we’re very sorry to hear about the recurring issues you’ve faced with quality and sizing. We completely understand how frustrating it is to receive items that don’t meet expectations — especially more than once.
This is not the standard we aim to deliver, and your feedback has been shared with our product and quality teams. It’s incredibly important for us to address these concerns and continue improving both our craftsmanship and consistency.
Thank you for your patience and for continuing to give us the opportunity to make things right. We truly value your support and hope to provide you with a much better experience moving forward. ✨
Eu fiz uma compra
Eu fiz uma compra, comprei uma havaiana e o dinheiro descontou e quando eu vi tinha recusado, como se não tivesse autorizando, e quando isso acontece o dinheiro precisa voltar pra conta né, até pq “ DENTOU DA MINHA CONTA o dinheiro “ e até agora estou sem esse dinheiro, pq não foi reembolsado, e no site aparece que eu fiz a compra, mas na minha conta diz outra coisa, devolve meu dinheiro mano !!!!
5. april 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Olá Kethelen! 💛
Entendemos sua preocupação e sentimos muito pela confusão — vamos te explicar direitinho o que aconteceu.
Verificamos que o seu pedido #88036 foi aprovado com sucesso, porém o pagamento passou por uma análise e por isso demorou um pouco mais (cerca de 1 dia) para ser confirmado.
Isso pode dar a impressão de que a compra foi recusada no primeiro momento, mas na verdade ela foi apenas processada e aprovada depois, e por isso o valor foi sim debitado corretamente. Ou seja, não se trata de um valor a ser reembolsado, pois o pedido está ativo no sistema.
Se você ainda tiver qualquer dúvida ou quiser confirmar os detalhes do pedido, pode contar com a gente que te ajudamos! ✨
Estamos por aqui 💛
Unique styles, easy shopping
I’ve been loving and wearing Farm Rio for few years now. Along the way of purchasing, exchanging and sometimes returning stuff, the customer service never disappoints. That’s why I shop their website with piece of mind.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Hanan 💛
Thank you so much for your kind words and for being with us לאורך the years! It truly means a lot to know that you’ve consistently had a smooth and positive experience — from shopping to exchanges and returns.
We’re especially happy to hear that our customer service gives you peace of mind when shopping with us. That’s exactly what we strive for!
We’re so grateful to have you as part of the FARM Rio family and can’t wait to keep delighting you with new pieces you’ll love.
I wTerrible packaging—very crushedould like to register a complaint…
I would like to register a complaint regarding the packaging for my Farm Rio purchases.
I bought a dress—and this isn't the first time. These dresses carry a significant price tag—high enough that they shouldn't arrive simply stuffed into a plastic bag, but rather presented with a more polished look. Instead, they arrive so crumpled and unsightly that the garment looks absolutely terrible. As a boutique with such a renowned name, you really ought to provide packaging that is more visually appealing.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Beth,
Thank you for taking the time to share your feedback — we truly appreciate your honesty. 💛
We’re very sorry to hear that your order arrived in a condition that didn’t reflect the quality and care you expect from us. We completely understand how disappointing it is to receive a special piece looking crumpled, especially given the value of our products.
Our intention is always to balance thoughtful presentation with more sustainable packaging choices, but we recognize that your experience fell short. Your feedback is incredibly important and has been shared with our team as we continue working to improve both protection and presentation during shipping.
Thank you again for bringing this to our attention — it really helps us do better. We hope to provide you with a much more delightful experience next time.
Excellent customer service
Excellent customer service. I got quick help after entering the wrong address on an order. Thanks!
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Norma
Thank you so much for your kind words!
We’re really glad our team could step in quickly and help fix the address — we know how stressful that can be. It means a lot to hear you felt supported and taken care of.
We’re always here if you need anything, and we hope to see you back again soon!
Besvarelse fra FARM Rio
Hi Divya
Thank you so much for your sweet feedback! 💛
We’re so happy to hear you found our team responsive — and that you’re loving the cute pieces too! That’s the perfect combo in our book ✨
We can’t wait to welcome you back for your next favorite look!
Stunning dress & top notch CX
I ordered from the new collection last week and received my order yesterday. Top-notch service and communication throughout! The dress is absolutely beautiful and was lovingly packaged. I’m truly impressed and will definitely be ordering again.
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Thank you so much for your kind words! 💛
We’re delighted to hear that you loved your dress and that your experience with our service and communication was a great one from start to finish. We put a lot of care into every detail — from our designs to our packaging — so it means a lot to know it made a positive impression.
We can’t wait to have you back for your next FARM Rio piece! ✨
Amazing customer service from Aniky.
Amazing customer service from Aniky.
They went above and beyond to sort out the issue I had with my order.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Thank you so much for your kind words! 💛
We’re truly happy to hear that our team was able to go above and beyond to resolve your issue. Providing caring and attentive support is something we genuinely strive for, and feedback like yours means the world to us.
We can’t wait to welcome you back to FARM Rio again soon! ✨
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.