Customer service is poor. Ordered with a 25% off code. Code wasn’t applied to one item, so had to get a partial refund. Further item cancelled due to an ‘inventory error’ although item is still in... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I recently made a return and the experience was excellent. The process was clear, quick, and hassle-free, which made everything very easy. I would especially like to highlight Mr. Gabriel from th... Se mere
Virksomheden har svaret
Just another reviewer raving about Farm Rio's Customer Service. I'm OCD about getting great service. So when I do, I will stick with that business. The other day I ordered an item but forgot to a... Se mere
Virksomheden har svaret
This company not only makes the most beautiful and unique clothes, but their customer service is FLAWLESS! And the fit! My goodness, it's like they are custom made! Unfortunately I had to return two... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are a group of creatives from Rio de Janeiro, Brasil, who believe in the existence of happiness. More than a brand, we create enlightened cultural moments since 1997. Based on good energies and beautiful frequencies, we believe solar rays enlighten the soul. We believe in all colors and shapes that nature brings to our eyes, and to our feelings. We believe in local culture, and we keep it alive.
Kontaktoplysninger
Abbot Kinney Blvd Venice, 90291, Venice, CA , USA
- +1 347-429-7184
- hello@farmrio.com
- farmrio.com
3,9
God
974 anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great quality
Great quality.
Elegant always dresssy classy and posh
The details are very delicate
Love it 😍🥰
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Thank you for sharing this lovely feedback! 💛
We’re so happy to hear that you appreciate the quality, the elegant feel, and the delicate details in our pieces. That’s exactly the experience we hope to create with every design.
We can’t wait for you to enjoy many more FARM Rio moments! ✨
Got a defective item and they helped me with it, even when the item was worn
I bought a swimsuit that changed the colour after wearing it only once and washing it by hand. I contacted them and explained the situation and, even though the item was worn - and it was bought a few months ago-, they helped me out quickly and fixed the problem :)
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Thank you so much for sharing your experience! 💛
We’re really glad we could step in and help. Your satisfaction truly matters to us, and we always do our best to stand behind the quality of our pieces whenever something doesn’t go as expected.
We appreciate your trust and hope you continue enjoying FARM Rio for many sunny moments ahead! ✨
Lovely products and excellent customer service
Bought 3 dresses in my size. Two were absolutely fine in fit. One a little small but just around armholes but next size up too big sadly. Returns and refunds very quick. Retroactively applied my discount code too. Fabric and finish high quality. Will be looking again at this brand!
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Thank you so much for taking the time to share your experience! 💛
We’re really happy to hear that you loved the dresses overall and that the quality, fabric, and finish met your expectations ✨. We truly appreciate your honest feedback about the fit — sizing can vary slightly by style, and comments like yours help us continue improving.
It’s great to know our team was able to support you quickly with the return, refund, and discount adjustment. Making things smooth and fair for our customers is something we genuinely care about 💫
We’ll be delighted to welcome you back anytime and hope you find many more pieces you love. Thank you again for giving FARM Rio a try! 🌸
Most beautiful, creative fabrics and styles!
Their clothing is beautiful, beautifully designed and made, with so much attention to detail! Fabrics are top notch!
I recently bought four dresses on sale and love all of them, cannot wait to wear them. The quality is unsurpassed from anything else I’ve purchased in the past 10 to 20 years. The regular price point is out of my budget, but when on sale, an Incredible deal. I know I will wear these dresses over and over again.
Returns or exchanges are very easy in the United States and Customer Service is outstanding.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Myriam,
Thank you so much for such a lovely and thoughtful review! We’re absolutely delighted to hear how much you love your dresses — from the fabrics and craftsmanship to the creativity behind each design. It truly means the world to us to know that our pieces are becoming part of your wardrobe in a lasting way.
We’re also so happy to hear that your shopping experience, including returns and customer service in the U.S., was smooth and positive. Taking care of our customers is just as important to us as creating beautiful pieces.
We hope you enjoy wearing your FARM Rio dresses again and again, and we can’t wait to be part of many more moments of your style journey. ✨
Warm regards,
FARM Rio Customer Service Team
Sizing is very inconsistent
Sizing is very inconsistent. I bought two dresses, final sale, both large. One fit perfectly, though the fabric is very wrinkle prone. The other is also a size large, has a zipper, and absolutely doesn’t fit. I’m not sure how this company is selling two dresses, both size large but in truth, very different sizes. I understand that I can only exchange these, but they don’t even have a size up in the one that doesn’t fit. And I think such a return policy is a little too draconian. Especially given the high price point of the items.
Update- the company has reached out to me to rectify the situation. This is really important. Customer service is everything, so I really appreciate them reaching out and I’m updating my review, pending resolution. Thank you.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Danielle,
Thank you for taking the time to share your experience — we truly understand how frustrating it is when sizing isn’t consistent, especially on final-sale items.
After reviewing your case and the details you shared in your support ticket, our team was able to move forward and create a solution for you. A return label is being generated so you can send the item back, and once it’s received, you’ll be issued store credit so you can choose something that fits and feels right.
You’ll receive an email shortly with the return label and all the instructions.
We really appreciate you bringing this to our attention — feedback like yours helps us continue improving, especially when it comes to fit consistency and clarity.
Warm regards,
FARM Rio Customer Service Team
Terrible experience
I purchased 3 dresses on Boxing Day. I received one of the three dresses and it was very large- the website advertised that it fit small and to go a size up. The website also said that sale items could only be exchanged for another size. When I requested a smaller size I was informed that international orders for sale items could not be exchanged for any reason. This is misleading. The other two items arrived today and they were not what I ordered- two skimpy jumpsuits and not the cute dresses I ordered. I certainly am surprised and disappointed with my experience so far.
26. december 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Lisa,
Thank you for taking the time to share your experience — we’re truly sorry to hear how frustrating this has been.
We did reach out through Trustpilot requesting the information needed to investigate what happened with your order, but unfortunately we haven’t received a response yet. Without those details, we’re unable to locate the order or verify the shipment issues and exchange restrictions that affected you.
We genuinely want to review this carefully and make sure it’s handled properly. As soon as we receive your order details via the Trustpilot form, our team will be able to look into the incorrect items, the sizing issue, and the exchange policy that applied to your purchase.
Thank you again for bringing this to our attention, we’re here and ready to help as soon as we have the necessary information to proceed
Beautiful style, even better service
I found Farm Rio in 2025 and I just love everything about this brand. My clothes are shipped quickly, the quality is fantastic, and I love the artistry in the designs. I’ve only needed to contact customer service once and I was surprised by the fast response and kindness. They’re just so polite and easy to work with. Cannot rave about this brand enough!
30. december 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Thank you so much for your wonderful feedback, Sandy! 💛
We’re absolutely delighted to hear that you love our style and that your experience with our service has been so positive. It means the world to us to know that our designs and customer care have made such a great impression on you.
We truly appreciate you being part of the FARM Rio family and can’t wait to keep bringing you more beautiful pieces and exceptional service. Thank you for your kind words and support! ✨
Shout out to Erica Rosa
Shout out to Erica Rosa! She helped get my Farm Rio order re-shipped when it was stuck in limbo. Great Customer Service goes a long way! Thank you Erica!!
12. december 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Heather,
Thank you so much for the lovely shout-out! 💛 We’re thrilled to hear that Erica was able to step in and get your order back on track — she’ll be so happy to see this recognition.
We truly believe great customer service makes all the difference, and it means a lot to know you felt supported throughout the process. Thank you for taking the time to share your experience, and for being part of the FARM Rio family!
Warm regards,
FARM Rio Customer Service Team ✨
Great
Great, quick and efficient customer service. Felt they really did care. Will recommend this brand and shop again
17. april 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Thank you so much for sharing this wonderful feedback, Fay! 💛
We’re truly happy to hear that you had a great experience with our customer service and that our team was able to support you quickly and efficiently. Knowing that you felt genuinely cared for means a lot to us — that’s exactly the experience we strive to create for every customer.
Thank you for your recommendation and for choosing FARM Rio. We can’t wait to welcome you back again soon! ✨
Always a favourite
Again, great brand with absolutely beautiful clothing. My highlight goes to customer support: it is really helpful, everything is handled swiftly to make things go smoothly.
Love it💚
12. december 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Marisa
Thank you so much for your lovely words! 💚
We’re truly happy to hear that FARM Rio continues to be a favorite for you. Knowing that our pieces bring you joy — and that our customer support helped make everything smooth and easy — means the world to us.
Your kindness really motivates our team, and we’re so grateful to have you as part of the FARM Rio family. ✨
With love,
FARM Rio Customer Service Team
Terrible customer services
Bought a lovely romper for the wife.
She loves it but finds it too short, it's going back.
First thing, for a refund these guys want £5. Not disclosed at the time of purchase, so I am not impressed.
Anyway, got a prepaid label, packaged the item and drove to my local UPS point. The will not accept the parcel until after the new year.
Look for a UPS access point in the UPS web site. They point you to the wrong location, so go round for 20 minutes. Finally find it, it's broken.
Call UPS, although the label is prepaid, they don't do collections unless I speak with FarmRio or give them another £4, in spite of the fact that collections are free for prepaid labels, which mine is.
FarmRio does not have a phone number, they respond in two days, and in their terms and conditions it clearly states that they do not do collections.
So I have wasted an hour of my life because UPS services are terrible, I will have to waste another hour to drive to the next town, hoping that the machine there works, I am giving money to FarmRio for the return, yet they will not make it easy for me to actually make the return.
And, it will take at least seven working days from when they receive the item.
My advice, stay away.
UPS - you will shortly be getting a one star review as well.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Marco,
Thank you for taking the time to share such detailed feedback. We’re truly sorry for the frustration and inconvenience you experienced — this is absolutely not the experience we want for our customers, especially when the item itself was loved.
We understand how upsetting it is to run into multiple obstacles during a return, and we recognize how much time and effort this cost you. While the return fee and process are outlined in our return policy, we hear you clearly that the experience with the carrier made the process far more difficult than it should have been. Issues with access points, incorrect locations, and lack of collection options are incredibly frustrating, and we sincerely apologize for the added stress this caused.
Although we don’t offer phone support at the moment, our team does review every case carefully and aims to assist as best as possible within the options available. Your feedback is extremely important to us and will be shared internally, as it highlights real points where the experience can and should improve — especially regarding clarity and ease of returns.
We truly regret that this situation led you to feel this way and appreciate you being honest about your experience. If you’re open to it, our customer service team would be glad to review your case again and see how we can support you further.
Thank you again for your feedback — it helps us grow and do better.
Terrible experience – wrong items sent twice and no refund
I am extremely disappointed with Farm Rio’s customer service and overall handling of my order.
They sent me the wrong items not once, but twice. Each time, I had to spend my own time and money returning the items due to their mistake. After the second error, I was told by their team to contact them so they could issue my refund.
I did exactly that — and now it’s been 6 days with absolutely no reply. No refund, no update, no accountability.
This situation is beyond frustrating. I have wasted time, money, and energy correcting Farm Rio’s errors, and now I’m being ignored. At this point, I just want my money back as soon as possible.
This level of service is unacceptable for a brand of this size. I expect Farm Rio to take responsibility and resolve this immediately
10. december 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi,
Thank you for sharing your experience — we’re truly sorry for the frustration this situation has caused. Receiving incorrect items more than once is absolutely not the standard we aim to deliver, and we understand how exhausting it is to spend time and energy correcting an error that wasn’t yours.
After your review, our team did reach out to you requesting the necessary details so we could investigate the issue properly and proceed with the refund you were advised about. Unfortunately, we haven’t received a response yet, which has prevented us from moving forward and resolving this as quickly as we’d like.
Please know that we fully intend to take responsibility and bring this to a fair resolution as soon as we have the required information. We kindly ask that you reply to our last message so we can prioritize your case and complete the refund process without further delay.
Thank you again for bringing this to our attention. We value your feedback and hope to have the opportunity to turn this experience around.
Warm regards,
FARM Rio Customer Service Team
Customer service
I purchase items from Farm Rio frequently and I do enjoy the enormous savings on Cyber Monday. Clothing is unique, classic and timeless! I always receive several compliments!
Customer service is prompt! I recently had a delivery courier state that my item was “delivered” however, it was not. I contacted Farm Rio and in 3 business days I received my purchase! ☺️This is a reputable company that takes pride in manufacturing sustainable, eco friendly items. I’m proud to always “dress In happiness”!
10. december 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Thank you so much for taking the time to share your experience, Trevlyn! 💛
We’re thrilled to hear how much you enjoy our pieces and the Cyber Monday savings — and even more so to know that our team was able to step in quickly and resolve the delivery issue for you. Providing prompt, caring support is something we truly value, especially in situations like this.
It also means a lot to hear your kind words about our commitment to sustainability and mindful production. Knowing you’re proud to “dress in happiness” with us makes everything we do worthwhile.
Thank you for being such a loyal part of the FARM Rio family. ✨
Warm regards,
FARM Rio Customer Service Tea
Super easy return and exchange experience!
I ordered some items and needed to return one and exchange one and after writing to the address on the website, I got a lovely email the next day from a customer service rep who was so nice and helped me make the return easily. Totally satisfied!
11. december 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Thank you so much for sharing your experience, Leslie! 💛
We’re delighted to hear that your return and exchange process was smooth and that our team was able to support you quickly and kindly. Making these moments easy and stress-free is very important to us, so it truly means a lot to know you felt well taken care of.
We’re so happy to have you as part of the FARM Rio family and hope you continue to enjoy your pieces just as much as the experience with our team. ✨
Customer service issue resolved
To update my prior review: customer service has reached to me and remedied my situation, which is highly appreciated, as the brand definitely has unique/cool designs and quality; linen floral applique dresses I have get compliments from everyone!
I love the brand and designs, but customer service is the worst, and at the end of the day, it matters most. I bought 4 dresses is size M on sale, and on 2 out of 4 dresses the sizing was off -smaller than others (and I also have other dresses bought from Farm Rio site before at regular price, all M). Reached to customer service to explain above requesting exchange and all three customer service reps gave me standard copied answer about Final sale returns and only exchanges for a different size in the same item, which makes little sense. I was willing to exchange for regular price items, paying way more money, but it felt like customer service didn't even read my explanation. Very sad and those buying from them, beware of the sizing inconsistency, also highlighted in other reviews.
11. december 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi,
Thank you for taking the time to share your feedback — we’re truly sorry to hear about your frustration and disappointment with this experience.
We completely understand how upsetting sizing inconsistencies can be, especially when you’ve purchased the same size from us before and expected the same fit. This is not the experience we want our customers to have, and your comments about clarity and attention during support interactions are taken very seriously.
After receiving your review, our team did reach out to you to request additional details so we could properly investigate the sizing concerns and review possible solutions beyond standard policy. Unfortunately, we didn’t receive a response, which prevented us from moving forward with the investigation and offering more personalized support.
Please know that we genuinely want to help and review each case carefully whenever we have the necessary information. If you’re still open to it, we’d be more than happy to look into this further — our team is here and ready to support you.
Thank you again for your honest feedback. It helps us identify where we need to improve, especially around sizing consistency and communication.
Warm regards,
FARM Rio Customer Service Team
Excellent customer service I must say
Excellent customer service I must say. Very attentive and more than fair in their approach to pricing/refunds. Thank you Farm Rio.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Thank you so much for sharing this, Niki! 💛
We’re truly happy to hear that you felt well taken care of and that our team’s approach to pricing and refunds met your expectations. Providing attentive, fair, and thoughtful service is something we care deeply about, so your feedback means a lot to us.
Thank you for choosing FARM Rio — we’re so glad to have you with us! ✨
I had a great experience dealing with Farm Rio…
I had a great experience dealing with Farm Rio customer service. They replied promptly and solved my issue.
I will definitely order again. I appreciate all they did to make my shopping easy and stress free!
8. december 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Thank you so much for your kind words, Ellen! 💛
We’re delighted to hear that you had a great experience with our customer service team and that everything was handled promptly and smoothly. Making your shopping experience easy and stress-free is always our goal, so it truly means a lot to know we achieved that.
We can’t wait to welcome you back soon — and we hope you continue to enjoy your FARM Rio pieces! ✨
Racist employee
I just had a bad, uncomfortable experience at the Farm Rio SoHo store in New York the first employee that help me was really nice she asked me if I need help returning or exchanging a dress I told her I just want to exchange for a size small, but she only had one last medium size on the rack so she went to check in the back for the small sizes while I hold on to the medium size dress just in case.While waiting on her another employee ask me if I need help I explained the situation to her but she proceeded to take the dress from me and put back on the rack. I was so confused. Why she did that? She was racist towards me. I was so in shock I walk out the store and I didn’t say nothing to her. I did exchanged the dress for the medium which was the last one in the store ,but this one employee ruin my whole experience. I will never go back. We should not spend money in a store that doesn’t welcome you.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Barbara,
Thank you for sharing what happened at our SoHo store. We are truly sorry for the experience you had — and for how it made you feel. This is not the kind of interaction we want anyone and the racism has absolutely no place at FARM Rio.
We are reinforcing this with our team our ongoing training about the culture we treat customers.
In our stores, we usually ask our team to help guests by taking items to check sizes or stock, but in your case — especially because it was the last dress available — our team should have clearly explained what she was doing. It was a lack of tact and care, and we are addressing this internally."
We understand that your experience may have made you not want to return, and we’re truly sorry that this visit affected your relationship with our brand in this way. We hope we can rebuild your trust over time and we also would like to share with you about our practices on our website: https://farmrio.com/en-br/pages/people
I had an issue with a recent purchase…
I had an issue with a recent purchase and I received great customer service. Very prompt and friendly. From Rio is a fabulous company to work with!
6. december 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hello Julie
Thank you so much for sharing your experience! 💛
We’re truly happy to hear that our team was able to assist you promptly and make things right. Providing friendly, attentive service is something we genuinely care about, and your kind words mean a lot to us.
It’s a pleasure to have you as part of the FARM Rio community, and we hope you continue to enjoy our pieces for a long time to come. ✨
Update: Pulled a Fast One on Sizing
I purchased a size small dress on a no return exchange for different size only sale. When I got the dress, it was nothing like a normal size small, more like an xxs! I ordered the small based on prior purchases with this company. In addition, the dress was sent very wrinkled and packaged just in a box, without even any plastic or protective wrapping. As the larger sizes are sold out, they refuse to take any responsibility for the misleading sizing and will not do a refund, store credit, or color change in larger size. As I'm reading other reviews, I'm
not being treated with any similar "valued customer" policy as some have encountered. I'm out a considerable amount of money due to a sizing defect that they surely must know about. I would not recommend this company.
Update: After telling me nothing could be done for me twice, it was this review in Trust Pilot that prompted a response from Gabriel. They did allow a return and full credit for my purchase, saying they were aware of the sizing issues. I wish it wasn't so hard a struggle to get the refund, which should have been much easier. The email only communication is very frustrating but they do respond pretty quickly. However, I'm
happy to say that in the end Farm Rio was reasonable. This has made me open to purchasing with them again. Very cute and unique clothing. Thank you to Trust Pilot and to Farm Rio for reading and acting upon these reviews for frustrated customers.
30. november 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Sharon,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been.
We want to clarify that after reviewing your case, our team reached out to you today and opened an exception to allow an exchange, even though the item was purchased during a final sale with specific conditions. Our goal was to provide a solution that could minimize the inconvenience caused.
At this moment, we’re still awaiting your response so we can move forward and complete the resolution. Please know that we’re committed to assisting you and ensuring this matter is handled as smoothly as possible.
We sincerely appreciate your patience and the opportunity to help, and we hope to hear back from you soon so we can finalize the next steps.
— FARM Rio Customer Service Team 💛✨
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