Customer service is poor. Ordered with a 25% off code. Code wasn’t applied to one item, so had to get a partial refund. Further item cancelled due to an ‘inventory error’ although item is still in... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I recently made a return and the experience was excellent. The process was clear, quick, and hassle-free, which made everything very easy. I would especially like to highlight Mr. Gabriel from th... Se mere
Virksomheden har svaret
Just another reviewer raving about Farm Rio's Customer Service. I'm OCD about getting great service. So when I do, I will stick with that business. The other day I ordered an item but forgot to a... Se mere
Virksomheden har svaret
This company not only makes the most beautiful and unique clothes, but their customer service is FLAWLESS! And the fit! My goodness, it's like they are custom made! Unfortunately I had to return two... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are a group of creatives from Rio de Janeiro, Brasil, who believe in the existence of happiness. More than a brand, we create enlightened cultural moments since 1997. Based on good energies and beautiful frequencies, we believe solar rays enlighten the soul. We believe in all colors and shapes that nature brings to our eyes, and to our feelings. We believe in local culture, and we keep it alive.
Kontaktoplysninger
Abbot Kinney Blvd Venice, 90291, Venice, CA , USA
- +1 347-429-7184
- hello@farmrio.com
- farmrio.com
3,9
God
974 anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Beautiful and bright clothes
Beautiful and bright clothes! Great customer service and eco friendly ! Love it
28. november 2025
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Besvarelse fra FARM Rio
Hello Hannah
Thank you so much for your lovely review! 💖
We’re happy to hear you love our colorful pieces, our customer service, and our commitment to being more eco-friendly. Your support truly means a lot to us.
We can’t wait to keep delighting you with new collections and great experiences. ✨🌿
Erika from Farm Rio customer service is…
Erika from Farm Rio customer service is a true gem! She has helped me numerous times and I know I’m in good hands, if I ever need help. Farm Rio has amazing customer service, beautiful dresses, and are excellent stewards of the environment. You can feel good about shopping there!
28. november 2025
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Besvarelse fra FARM Rio
Hello Danielle
Thank you so much for this lovely feedback! 💛
We’re thrilled to hear how positive your experiences with Erika have been. She truly embodies the care and dedication we strive to offer every customer, and we’ll be sure to share your kind words with her.
It also means a lot to know you appreciate not only our designs, but our commitment to customer care and the environment. Feeling good about where and how you shop is important to us.
We’re so grateful to have you as part of the FARM Rio family and look forward to welcoming you back again soon! ✨
Quick Response
Mariana was very helpful when giving me information on an adjustment I requested.
26. november 2025
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Besvarelse fra FARM Rio
Hello Carmen
Thank you so much for your kind words! 💛
We’re happy to hear that Mariana was able to assist you quickly and provide the information you needed regarding your adjustment request. We’ll be sure to pass along your feedback to her — she’ll love to hear it!
We truly appreciate you taking the time to share your experience and hope to support you again soon. ✨
The customer service was very quick and…
The customer service was very quick and responsive to my request. They honored a discount I was emailed about 5 minutes after I had placed an order. That is high integrity to me and now they have a loyal client for life. I also love their clothes.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hello Cathy
Thank you so much for sharing this with us! 💛
We’re truly happy to hear that our team was able to respond quickly and honor the discount — doing the right thing for our customers is something we genuinely believe in. Knowing this experience earned your trust (and loyalty!) means the world to us.
We’re so glad you love our clothes, and we can’t wait to continue being part of your wardrobe for many seasons to come. ✨
Fantastic product and the customer…
Fantastic product and the customer service team at Farm Rio was very accommodating.
27. november 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hello Hiawatha
Thank you so much for your kind words! 💛
We’re delighted to hear that you loved the product and had a great experience with our customer service team. Knowing we were able to support you in the best possible way truly makes our day.
We can’t wait to have you shopping with us again soon. ✨
Excellent customer service
Excellent customer service, Quick and easy.
26. november 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Claudia
Thank you so much for taking the time to share your feedback! 💛
We’re thrilled to hear that your experience with our customer service was quick, easy, and excellent. Providing smooth and caring support is always our goal, and your kind words truly mean a lot to us.
We appreciate you being part of the FARM Rio family and hope to assist you again very soon! ✨
Besvarelse fra FARM Rio
Hello Heidy
Thank you so much for sharing this! 💛
We’re very happy to hear that Aniky provided such a helpful experience and that you continue to receive consistent great customer service from our team. We’ll be sure to pass along your kind words to her — feedback like yours truly means a lot to us.
Thank you for being part of the FARM Rio family. We look forward to assisting you again soon! ✨
My order went missing and they were SO…
My order went missing and they were SO helpful getting it replaced. Quick response, within hours replacing my order. That’s why I love ordering from Farm Rio directly. The customer service is so so great. Isabela was wonderful to work with.
26. november 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hello Katherine
Thank you so much for sharing your experience! 💛
We’re really glad to hear that our team was able to jump in quickly and get everything resolved despite the delivery issue. Making sure you feel supported every step of the way is very important to us, and we’ll be sure to pass your kind words along to Isabela — she’ll be thrilled to hear this!
Thank you for choosing to shop directly with us and for being part of the FARM Rio family. We can’t wait to welcome you back again soon. ✨
Pink Delicate Forest Bodysuit I bought…
Pink Delicate Forest Bodysuit I bought on line, picture showed a full pant nice bottom coverage and lovely flowing fabric which made it look expensive and at £119 looked good value and quality.
However what arrived was skimpy on fabric, even the length of the top was cut short, but what arrived was a skimpy G string, with a very high leg knicker line, the short top, pulled at the G string pant even more.
I had trouble sending it back lots if communication issues.
I cant believe some of these reviews, poor quality and not as shown.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hello Marie
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the item you received did not meet your expectations and that your experience with the return process was frustrating.
We understand how disappointing it can be when a piece looks different from what you anticipated online. While our product images aim to show the design and fit as accurately as possible, perception of coverage and proportions can sometimes vary depending on body type and personal preference — and we recognize that this can feel misleading when the item arrives.
We also regret that you faced communication difficulties when trying to return the bodysuit. That is certainly not the experience we want for our customers, and we appreciate you flagging this so we can continue improving both clarity and support.
Your feedback regarding quality, fit, and presentation has been shared with our internal teams for review. If there’s anything still pending or unresolved regarding your return, we’d truly like the opportunity to make sure it’s fully addressed.
Thank you again for your honesty — it helps us do better moving forward.
Prompt
Prompt, thoughtful response. They made no promises they couldn’t keep and got back to me with an answer. The issue was my error and still they went above and beyond to correct it. Amazing service in a sea of chatbots based sites. Keeping using humans!
24. november 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hello Melysa
Thank you so much for taking the time to share such kind feedback! 💛
We’re really happy to know you felt supported throughout your experience and that our team was able to help in a clear, honest, and thoughtful way. We truly believe in setting realistic expectations and doing our very best to help wherever we can — and it means a lot to hear that this came through.
Most of all, we love your shout-out to human support! Real connections matter to us, and your message reinforces how important that is. Thanks for being part of the FARM Rio family — we’re always here whenever you need us. ✨
Amazing customer service
Amazing customer service. I received a damaged parcel and contacted Farm Rio’s customer service team immediately. They sorted it instantly and went above and beyond on their kindness and loveliness. Big big fan of their customer team and their clothes!
24. november 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Thank you so much for taking the time to share your experience with us! 💛
We’re truly glad to know our team was able to step in quickly and turn what could have been a frustrating delivery situation into a positive one. Taking care of our customers and going the extra mile is something we genuinely value, so reading your kind words really means a lot to us.
It makes us incredibly happy to have you as part of the FARM Rio family, and we hope our pieces continue to bring you joy for a long time to come. ✨
With love,
FARM Rio 💕
Customer Service
Great quality of fabric. I had trouble with my order because UPS messed it up. I contacted them via email and sent me a new one. Their customer service is amazing and was able to resolve my issue ! Thank you!
17. november 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Thank you so much for sharing your experience! 💛
We’re really glad we were able to step in and quickly resolve the issue caused by the carrier. Ensuring you receive your order and feel supported every step of the way is very important to us. It’s wonderful to hear that you loved the fabric quality as well!
Thank you for your trust and kind words — we truly appreciate you and hope to welcome you back very soon. ✨
The customer service is incredibly…
The customer service is incredibly fast, cute and reliable. I love the special fitting of Farm Rio items. While not every pattern and material is for me, I fell hard in love with Farm‘s blouses. They just fit. Properly. Without compromises. It’s incredible. And justifies the higher price. I can’t wear regular blouses anymore.
21. november 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hello Marine
Thank you so much for such a thoughtful and heartfelt review! 💛
We absolutely love hearing how our pieces make you feel — especially knowing that our blouses have become your go-to thanks to the fit, comfort, and care put into each detail. It truly means a lot to us that you recognize the craftsmanship behind our designs and feel that it makes the difference.
We’re also very happy to know our customer service experience matched that feeling — fast, reliable, and full of care, just the way it should be. Thank you for your trust, your kind words, and for being part of the FARM Rio community. We can’t wait to keep dressing you in pieces you love! ✨💐
Issue with pricing false advertising and bad customer service
I’m currently messaging someone from the customer service team without any help, not only does it take days for a reply in the US but the agent misunderstood what I am asking for and all of this is through email!
Right now there is a promotion for 50% off the Delicate floral Multi stripe dress. I received an email and a text message when the sale started earlier this week specifically stating this for the dress. When I logged onto the website the price was reduced. But Before checking out I logged off of shop pay and the price changed to full price?? Now the dress appears as full priced! This is crazy. Btw, I have screen shots of everything.
Update : I was just sent another text message from Farm Rio offering the dress at a reduced price 50% off. I purchased it but now I’m wondering why did it take days to clarify. I still stand by my initial complaint and feel that customer service and accessibility to a live agent through chat or through the phone is a must! When companies listen to their clients it shows that we are valued and it incentivizes trust and encourages future business.
18. november 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Thank you for taking the time to share your experience — we truly appreciate your honesty.
We’re very sorry for the confusion and frustration caused by the pricing inconsistency you encountered. That is certainly not the experience we aim to provide. While promotions can sometimes vary based on timing, session updates, or checkout methods, we completely understand how receiving multiple messages with conflicting information can feel misleading and undermine trust.
We also acknowledge your feedback regarding response times and access to live support. During high-volume promotional periods, our reply times can unfortunately be longer than usual, but that does not take away from the importance of clear, efficient communication — and this is something we are actively working to improve.
We’re glad to hear you were able to complete your purchase at the promotional price in the end, but we fully recognize that it should not have taken multiple days to reach clarity. Your feedback is valuable and has been shared internally, as it helps us identify where our processes and communication need to be better.
Thank you for bringing this to our attention and for giving us the opportunity to learn and improve. We truly hope to regain your confidence and offer you a smoother experience going forward.
Great communication
There was a snafu with my first order and after emailing FARMRio about it, my experience with them was great. Excellent communication and customer service, especially by Luana. I emailed her several times and she always responded right away. Highly recommend FARMRio - their clothes are so unique and of superior quality.
19. november 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hello Kerri
Thank you so much for sharing your experience! 💛
We’re really glad to hear that, even with the initial hiccup, everything was handled smoothly and that our communication made a positive difference for you. Luana will be especially happy to read your kind words — she truly cares about providing attentive and timely support.
It means a lot to us that you’d recommend FARM Rio, not only for our unique designs and quality, but also for the way we take care of our customers. We’re always here whenever you need us and hope to be part of many more joyful moments in your wardrobe! ✨
FarmRio gets it
FarmRio gets it, they get the customer and they appreciate the business. They went out of their way to answer my questions and get it right, they are friendly and super helpful. Its great to find good customer service these days, b/c it truely isn't common place anymore.
18. november 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hello Renee
Thank you so much for this thoughtful feedback! 💛
We’re truly happy to know that you felt heard, appreciated, and supported — that’s exactly the experience we strive to create for every customer.
Providing friendly, attentive, and human service is something we really care about, even when it takes a little extra effort. Knowing that this stood out to you means the world to our team, especially in a time when genuine customer care isn’t as common as it should be.
Thank you for trusting us and for being part of the FARM Rio community. We’re always here whenever you need us! ✨
I recently had an issue with exchanging…
I recently had an issue with exchanging a dress, and the customer service department went out of their way to help resolve my problem. I am very impressed.
17. november 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Terry,
Thank you so much for your kind words! 💛
We’re truly happy to hear that our team was able to step in and help with your exchange. We know how important it is to feel supported when something doesn’t go as expected, and it means a lot to us that you felt well taken care of.
We appreciate you taking the time to share your experience — it really makes our day! ✨
I love the product but the returns…
I love the product but the returns process is terrible. It means I wont be shopping with them again. I have 7 outfits so a good customer but this last experience has left me unimpressed with trying to return one item. Being charged £5 and driving for miles out of my way.. you just lost this customer Farmrio
17. november 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Thank you so much for sharing your feedback with us — and I’m truly sorry that this experience left you feeling disappointed. 💛
We completely understand your frustration. Paying a return fee and having to travel far to drop off a package is not the smooth, convenient experience we want for our customers, especially someone who has supported us as much as you have.
We are currently reviewing our return options in the UK, including accessibility of drop-off points and overall return costs, because feedback like yours shows us where we need to improve.
Even though this experience fell short, we hope we can have another chance to welcome you back in the future with a much better and easier return process. If you’d like, we’re here and happy to look into your case individually to make sure everything is resolved in the best way possible. 💛✨
Perfecto todo con los integrantes de…
Perfecto todo con los integrantes de esta empresa.
Preciosos diseños
Confección impecable
Atenciones, amabilidad
Maravilloso feedback
Agilidad en el envío
Trabajan muy bien!
Lo recomiendo porque son buenísimos como lo hacen. Siempre fiel, lourdes Ruiz (Spain)
6. november 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
O ChatGPT disse:
¡Muchas gracias, Lourdes! 🌸
Qué alegría leer tus palabras tan lindas. Nos encanta saber que disfrutaste tanto de nuestros diseños, la confección y la atención del equipo. 💛
Seguiremos trabajando con mucho cariño para ofrecer siempre lo mejor. ¡Gracias por tu fidelidad y por recomendarnos! 💫
GREAT SERVICE!
GREAT SERVICE!!
Initially I was upset because Farm Rio doesn't have a customer service phone number. I emailed my issue to the address provided (the shirt I ordered was missing from the packaging and I received an empty parcel). Within 24 hours, Erica had fixed the issue. The missing shirt was re-sent to me, and I received an additional $80 gift card. Wonderful, quick service. Thank you!! :)
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Thank you so much for taking the time to share your experience, Steph! 💛
We’re so glad to hear that our team was able to assist you quickly and turn things around. We understand how frustrating it can be when something goes wrong with an order, and we truly appreciate your patience while we made it right.
Your kind words mean a lot to us — we’ll be sure to pass them along to Erica! 🌺
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.