Customer service is poor. Ordered with a 25% off code. Code wasn’t applied to one item, so had to get a partial refund. Further item cancelled due to an ‘inventory error’ although item is still in... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I recently made a return and the experience was excellent. The process was clear, quick, and hassle-free, which made everything very easy. I would especially like to highlight Mr. Gabriel from th... Se mere
Virksomheden har svaret
Just another reviewer raving about Farm Rio's Customer Service. I'm OCD about getting great service. So when I do, I will stick with that business. The other day I ordered an item but forgot to a... Se mere
Virksomheden har svaret
This company not only makes the most beautiful and unique clothes, but their customer service is FLAWLESS! And the fit! My goodness, it's like they are custom made! Unfortunately I had to return two... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are a group of creatives from Rio de Janeiro, Brasil, who believe in the existence of happiness. More than a brand, we create enlightened cultural moments since 1997. Based on good energies and beautiful frequencies, we believe solar rays enlighten the soul. We believe in all colors and shapes that nature brings to our eyes, and to our feelings. We believe in local culture, and we keep it alive.
Kontaktoplysninger
Abbot Kinney Blvd Venice, 90291, Venice, CA , USA
- +1 347-429-7184
- hello@farmrio.com
- farmrio.com
3,9
God
974 anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I am happy to be a return customer of…
I am happy to be a return customer of Farm Rio, in every experience with them has been perfect. Every purchase, from the sizing chart, to the quality, and even to the compliments. No complaints ever. I recently made a purchase that I was really excited about. Farm Rio, as always, delivered. However, my package was broken into and stolen and replaced with a random garment. I explained all this to them in my email along with photos. I of course, reported it to the police, and my credit card company. Gabriel offered to re-deliver my item or receive a refund if the item was no longer in stock. Unfortunately, the lovely dress I was looking forward to is no longer in stock and Gabriel immediately issued me a refund. I saw this refund post to my credit card account within minutes. I have never seen a company after that fast. I am honestly so grateful this is how they treat their customers because this was not their fault. Gabriel even signed me up to be notified when the dress comes back in stock. 10/10 in every aspect and I will continue to tell others about this company!
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
We’re truly touched by your kindness and so happy to know that Gabriel could take such good care of you during such an unfortunate situation.
Even though what happened was beyond our control, it means the world to us that you felt supported and valued every step of the way.
We’ll make sure to share your message with Gabriel!!
Thank you for being part of our community and for spreading the love. 💕
Sending Erika and the team at Farm Rio…
Sending Erika and the team at Farm Rio my sincerest thanks for taking great care of a new customer! Erika went out of her way to help me with a complicated situation so I could enjoy a dress that I was in love with. I took a chance by writing a note to ask for help and not only did the response come right away but they went above and beyond to ensure I was satisfied. I’ll never forget the effort and am so thrilled to be a customer from here on out! Thank you Erika and Farm Rio!
23. oktober 2025
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Besvarelse fra FARM Rio
Thank you so much for your beautiful words! 🌸
We’re beyond happy to hear that Erika and our team could make your experience so special, your kindness truly means the world to us.
We’ll be sure to share your lovely message with Erika and the whole team, it will brighten their day!
We can’t wait to keep bringing you joy through our designs and warm service.
Thank you for being part of our FARM Rio family.
Amazing customer service
Amazing customer service! I love all the experience ! Very satisfied
13. oktober 2025
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Besvarelse fra FARM Rio
Hi Samantha
Thank you so much for your lovely feedback! 🌞
We’re thrilled to know you had such a great experience — your satisfaction means the world to us.
Can’t wait to see you again soon! 💛
Best customer service ever
Best customer service ever! Very friendly and responsive helping to find lost package and following up with me to make sure everything was right, thanks Farm Rio!! I’ll be back again and again!
10. september 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Lara
That makes us so happy to hear! 💛
Thank you for your kind words — our team is always here to help and make sure everything goes smoothly.
We can’t wait to have you back again (and again)! 🌺
Beautiful quality
Beautiful quality, clothing, saturated colors, and amazing Customer Service!! I’m totally a repeat customer. ❤️
13. oktober 2025
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Besvarelse fra FARM Rio
Hi Kathryn
Thank you so much for your kind words! 🌸
We’re so happy to know you love the quality, colors, and service — it truly means a lot.
We can’t wait to have you shopping with us again soon! 💛
Their customer service is 2nd to none! could not recommend them and their…
Mi could not recommend them and their Team more highly - as their attention to detail in responding to emails. I had ordered several items, some of which did not fit me, and their Tesm helped me with the returns process, and made an exception within the time limit normally allowed, as I was on holiday and unable to return on time.
I will be buying again from this duper company.. and their beautiful original designs, make you stand out amongst the rest!
Many thanks Farm Rio .. see you again soon. 🙏
1. september 2025
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Besvarelse fra FARM Rio
Hi Judith
Thank you so much for your kind words! 🌞
We’re thrilled to hear that our team was able to assist you with your return and make things easier while you were away. It means the world to know that our designs and service make your experience special every time.
We can’t wait to have you back with us soon — and we’ll keep creating vibrant pieces to make you stand out wherever you go! 💛🌺
With love,
The FARM Rio Team
spent over a thousand pounds on dresses…
spent over a thousand pounds on dresses tops and jumper all of it is going back.
they must touch up there website pictures as the colours are nothing like , the quality is poor and the prices are extortionate for what you would expect.
you can buy this quality of garment for less than half off some chinese website's.not that we would.
we will be sticking to the tried and trusted manufacturers in future
7. oktober 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Thank you for sharing your feedback with us!
We’re truly sorry to hear that your recent experience didn’t meet your expectations.
At FARM Rio, we take great pride in the quality, design, and craftsmanship of our pieces, and we’re genuinely disappointed to know that you felt otherwise. Please rest assured that our product photos are intended to reflect the true colors and details of each garment as accurately as possible. That said, lighting and screen settings can sometimes cause small variations in tone.
We completely understand your frustration and respect your decision, but we’d still love the opportunity to review your case more closely and make things right.
Your feedback is incredibly valuable and helps us improve continuously.
la peor experiencia
la peor experiencia, el pedido llego de mala calidad, la tela delgada, sucia y con aspecto barato. NADA QUE VER, al momento de la devolucion no me devolvieron la plata completa. se quedaron con un fee que nunca entedi.
7. oktober 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hola Susana,
Lamentamos mucho leer sobre tu experiencia y entendemos completamente tu frustración. 💛
Intentamos ponernos en contacto contigo a través de Trustpilot para obtener más información y poder revisar tu caso en detalle, pero no recibimos respuesta.
Queremos ayudarte a resolver esto lo antes posible — si aún tienes el comprobante o número de pedido, por favor contáctanos directamente en hello@farmrio.com
para que podamos revisar el monto del reembolso y brindarte una solución justa.
Gracias por tu tiempo y por compartir tus comentarios; nos ayudan a mejorar cada día. 🌿
Con cariño,
El equipo de FARM Rio
My order apparently was lost by the…
My order apparently was lost by the shipper. Upon contacting Farm Rio, they immediately checked on what was going on , and replaced the order . It arrived five days later. They honored the sale price, although the item had gone back to the normal price.
It was also very easy to contact Farm Rio. They have a link on the order page.
Great customer service!!!
Thank you so much!
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi there,
Thank you so much for your kind words! 💛
We’re delighted to know our team was able to quickly assist and make things right with your order — and that you’re happy with the outcome.
Your feedback means a lot to us, and it’s wonderful to hear that our care and attention made a difference. We hope you continue to enjoy your FARM Rio pieces and that they bring you lots of color and joy! 🌺
With love,
The FARM Rio Team
They listen and care for their customers
I have been buying Farm Rio since my 2021 visit in Florida when I saw someone wearing a piece from them. In those years I’ve only recently had to email customer service once about a small problem and they were able to get back to me with an ideal solution. All the other times were for price adjustment that has been nice since that’s not being offered by a lot of other similar brands. I love Farm Rio so much and look forward to their design every release. Though their team may need longer time to respond during the timeline of big sales event, they do get back to me and are very nice. It’s nice that there are actual people I get to talk to, I love the warm and personalized experience even when I only frequently shop Farm online. When they open a store near me, I’d definitely shop there! Also, they have so much offerings that I can find many dresses that work for my petite frame.
25. september 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Cher,
Thank you so much for your thoughtful words and for being part of our journey since 2021! 🌺
We’re so happy to know that our team could assist you with care and that you’ve felt supported throughout your experiences with us.
Your appreciation means the world — it inspires us to keep creating beautiful pieces and providing the warm, human service you mentioned. We can’t wait to keep bringing a little more color and joy to your days — and hopefully to welcome you in one of our stores soon! 💛
With love,
The FARM Rio Team
I am super disappointed in this brand
I am super disappointed in this brand. I've been supporting them for a while and I was excited about going to Brazil and supporting the Brazilian stores. The people left store tags on two of my items and I've been trying for months to get someone to help me, and nobody has. I contacted the American Farm Rio support and they refused to give me a resolution. They just said I have to work it out with the Farm Rio in Brazil which has been impossible.
Update: Per their message below, they tried to pay me off with a $200 gift card that doesn’t cover the money I spent.
22. september 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Jasmine,
We’re truly sorry to hear about your experience and understand how frustrating that must have been. Our team has already been in touch with you directly to make things right, and we sincerely appreciate your patience throughout this process.
We value your continued support and hope your next experience with us reflects the care and dedication we strive to provide every customer. 💛
With love,
The FARM Rio Team
Aniky from Customer Service was very…
Aniky from Customer Service was very helpful and timely!
23. september 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Thank you so much for sharing your kind words! 🌸 We’re thrilled to hear that Aniky was able to assist you in a helpful and timely way — we’ll be sure to share your feedback with her. We’re lucky to have such wonderful customers like you in the Farm Rio family! 💛✨
With love,
The FARM Rio Team
The delivery was delayed because to the…
The delivery was delayed because to the sale, farm rio couln't ship within the specified delivery window
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Nayel
We sincerely apologize for the delay in your delivery. Due to the high volume of orders during our sale, some shipments took longer than expected. We truly appreciate your patience and hope you enjoy your Farm Rio pieces once they arrive!
With love,
The FARM Rio Team
Amazing Customer Service
Amazing Customer Service! Most companies have horrible customer service these days and Farm Rio specifically Nycollas went above and beyond
11. september 2025
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Besvarelse fra FARM Rio
Hi Lisa
We’re thrilled to hear about your amazing experience with Nycollas! 🌟 It’s wonderful to know that our team could go above and beyond and make you feel supported. Thank you for sharing your kind words and for being part of the Farm Rio family!
With love,
The FARM Rio Team
I have some gorgeous dresses from farm…
I have some gorgeous dresses from farm Rio that I get compliments on all the time so it makes me feel great wearing them. Recently a dress wasn't what I expected when it arrived and they made it easy to return. Great customer service! Keep making gorgeous patterns!
21. juli 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Philippa
We’re so happy to hear you’re loving your Farm Rio dresses and all the compliments you’re getting! 🌸 We’re glad we could make your return easy and that you felt supported by our team. Thank you for your kind words and for being part of the Farm Rio family—your encouragement keeps us creating more gorgeous patterns!
With love,
The FARM Rio Team
Great experience!
Great experience! Lara, the lady who helped me, was amazing! Big shout-out to her!
10. september 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
We’re thrilled to hear you had such a great experience! 🌸 Lara will be so happy to read your shout-out—thank you for letting us know. Your kind words mean so much to our team!
With love,
The FARM Rio Team
Everything about customer service was…
Everything about customer service was great. I love the dress I purchased, but it went on sale the day after I bought it they were wonderful and refunding me the difference for the sale price and I will always purchase directly through farm Rio.
8. august 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Coleen
We’re so happy to hear you had such a great experience! 💛 We’re glad we could adjust the price for you and that you’re enjoying your dress. Your support means the world to us, and we can’t wait to delight you with more of our pieces in the future!
With love,
The FARM Rio Team
Unfinished jumpsuit
I received a jumpsuit as a gift and while I love the pattern, it was not made well. Lots of un-trimmed thread on seams and around the buttons. Customer service offered for me to return the jumpsuit but since they were out of stock of the item online I didn’t want to do that. They didn’t offer any other solution to the problem.
8. juli 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Lisa
We’re so sorry to hear about the issue with your jumpsuit. 💛 We completely understand how disappointing it can be to receive an item that isn’t perfect. While our stock was limited at the time, we always strive to find solutions for our customers, and your feedback helps us improve both quality and service. We hope to delight you with a flawless piece next time!
With love,
The FARM Rio Team
love their dresses
10. september 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Sanae
Thank you so much! 💛 We’re delighted to hear that you love our dresses. It makes us so happy to know our pieces bring joy and style to your wardrobe!
With love,
The FARM Rio Team
Amazing customer service
27. august 2025
Uopfordret anmeldelse
Besvarelse fra FARM Rio
Hi Lulu
Thank you so much for your kind words! 💛 We’re thrilled to hear that our customer service made such a positive impression. It’s always our goal to provide timely, helpful, and friendly support for every customer.
With love,
The FARM Rio Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.