EZO Anmeldelser 

Besvarelse fra EZO

For 7 dage siden

Hi Maree,

Thank you for your review! ⚡

We're delighted to hear our support team has been able to assist you with starting your charging sessions and that you've had such a positive experience with them.

We also appreciate your feedback regarding the app. Feedback like yours helps us continue to improve the app experience and make charging as simple and seamless as possible.

If you'd like us to investigate the issues you're experiencing with the app, please contact our support team at support@ezo.ie, and we'll be happy to look into this for you.

Thank you for taking the time to share your feedback.

Electric regards,
EZO Support Team.

Besvarelse fra EZO

For 6 dage siden

Hi Ryan,

Thanks for taking the time to leave us a review and for bringing this to our attention.

We've reviewed the charger remotely and couldn't identify any issues with the card reader. That said, we'd like to be absolutely sure everything is working as expected, so we've arranged for an engineer to inspect both the screen and the payment terminal.

If you have any additional details—or even a photo of what you experienced—please feel free to send them to support@ezo.ie. Anything you can share will help with our investigation.

We'd also be happy to send you a complimentary RFID fob to help make your next charging experience as smooth as possible. Just drop us an email, and we'll get one arranged for you.

Electric regards,
EZO Support Team

Besvarelse fra EZO

For 7 dage siden

Hi Kabir-kolade,

Thank you for your wonderful review! ⚡

We're delighted to hear you found our service well organised and had such a positive experience with EZO.

Providing excellent service and a reliable charging experience is exactly what we strive for, so your kind words mean a lot to the team.

Thank you for your support and for taking the time to share your feedback.

Electric regards,
EZO Support Team.

Besvarelse fra EZO

For 7 dage siden

Hi Anthony,

Thank you for your review.

We appreciate your feedback regarding pricing and understand that charging costs are an important consideration for our customers.

We continuously review our pricing as we work to provide a reliable, convenient and high-quality charging service.

Thank you for taking the time to share your feedback with us.

Electric regards,
EZO Support Team.

Besvarelse fra EZO

For 7 dage siden

Hi Myles,

Thank you for your fantastic review! ⚡

We're delighted to hear you consider EZO the best value and the best charging network.

We also appreciate your feedback regarding the RFID fob. It's valuable as we continue to improve our products and overall charging experience.

Thank you for your support and for taking the time to share your feedback.

Electric regards,
EZO Support Team.

Besvarelse fra EZO

For 7 dage siden

Hi Michael,

Thank you for your review! ⚡

We're delighted to hear you've had a positive experience overall.

We also appreciate your feedback regarding non-EV vehicles parking in charging bays. Feedback like yours helps highlight the importance of keeping charging spaces available for EV drivers, and we'll continue working with site owners where possible to support better access.

Thank you for taking the time to share your feedback with us.

Electric regards,
EZO Support Team.

Besvarelse fra EZO

For 7 dage siden

Hi Helen,

Thank you for your review.

We appreciate your feedback regarding our pricing. We continuously review our network pricing as we work to provide a reliable, convenient and competitive charging service for our customers.

Electric regards,
EZO Support Team.

Besvarelse fra EZO

For 5 dage siden

Hi David,

Thanks for taking the time to leave us a review.

Reliability is incredibly important to us, so we're sorry to hear your experience didn't reflect the standard we aim to provide.

We weren't able to locate any charging sessions linked to your account. If you're happy to, could you email us at support@ezo.co.uk with a few more details about the locations you visited? We'd be more than happy to investigate them and also discuss how we can make things right.

We look forward to hearing from you.

Electric regards,
EZO Support Team

Besvarelse fra EZO

For 7 dage siden

Hi Kathleen,

Thank you for your review! ⚡

We're delighted to hear your enquiry regarding the overstay charges was resolved to your satisfaction.

We also appreciate your feedback regarding the initial explanation you received. Feedback like yours helps us continue to improve how we communicate information so we can provide an even better customer experience.

Thank you for taking the time to share your feedback with us.

Electric regards,
EZO Support Team.

Besvarelse fra EZO

For 7 dage siden

Hi Stephen,

Thank you for your review! ⚡

We're delighted to hear you found the app clear and easy to use, and that the QR code placement gave you added confidence when starting your charging session.

It's also great to know you found charging with EZO to be a cost-effective alternative.

Thank you for taking the time to share your feedback with us.

Electric regards,
EZO Support Team.

Besvarelse fra EZO

For 7 dage siden

Hi Peter,

Thank you for your review! ⚡

We're delighted to hear our support team has been responsive and helpful when you've contacted us.

We also appreciate your feedback regarding the charging infrastructure. Feedback like yours is invaluable as we continue to enhance the reliability of our network and improve the overall charging experience.

If you'd like us to look into any specific chargers or issues you've experienced, please don't hesitate to contact our support team at support@ezo.ie, and we'll be happy to investigate further.

Thank you for taking the time to share your feedback with us.

Electric regards,
EZO Support Team.

Besvarelse fra EZO

For 7 dage siden

Hi Bruce,

Thanks for taking the time to leave us your feedback.

We've reviewed your charging attempts and, based on what we can see, we believe the issue may have been related to the charging start-up sequence rather than a fault with the charger itself. It's important to make sure you're following the steps below and allowing the charger at least a full minute before making another attempt:

1- Log in
2- Open the map
3- Search for your location
4- Select the charge point
5- Choose the connector
6- Once the app shows “Initiate Charging,” plug in the cable

If you could get in touch with us at support@ezo.co.uk, we'd be happy to look into it further.

We'd also be happy to send you an RFID fob, which many customers find makes starting a charging session even quicker and easier.

We hope to have the opportunity to provide you with a smoother charging experience next time.

Electric regards,
EZO Support Team.

Besvarelse fra EZO

For 7 dage siden

Hi Jonathan,

Thanks for taking the time to leave us a review and for flagging this with us!

We've looked into your sessions and decided to raise this with our technical team so they can investigate the charger and make sure everything is working as expected.

If you get in touch with us at support@ezo.ie, we'd also be happy to send you a complimentary RFID fob as a gesture of goodwill and a thank you for helping us improve our network.

We hope to hear from you soon.

Electric regards,
EZO Support Team.

Besvarelse fra EZO

For 7 dage siden

Hi Neil,

Thanks so much for taking the time to leave such detailed feedback, we really appreciate it! 😊

Thanks for your suggestion about the overnight charging limit. It's great to hear the current limit works well during the day, and we'll be sure to pass your feedback about extending it overnight on to the relevant team for consideration.

Just to clarify one point, it is possible to have two charging sessions running at the same time on the same account. You just follow the same process and allow someone else to plug into the connector. The sessions would both be billed to your account, however, so it's important to keep this in mind when starting a session on behalf of another driver.

Regarding RFID, we'd be interested to understand your feedback a little better. We currently provide EZO RFID cards and fobs, but we're always looking at ways to become more environmentally friendly, as that's something that's important to us. If you wouldn't mind expanding on your suggestion, we'd love to hear more.

Thank you as well for your comments about the invoices. We'll pass your feedback on to the team. While the total kWh isn't currently shown on the invoice itself, you can view the full session details, including the energy delivered, by going to Account > Sessions in the EZO app.

Finally, thanks for highlighting the site ID labelling. We'd really like to investigate this further. If you could email us at support@ezo.ie with a few examples of the locations where you noticed the issue, we'll be happy to review them and make sure everything is as clear and consistent as possible.

Reviews like yours help us keep improving the EZO experience, and we genuinely value them. ⚡🚗

Electric regards,
EZO Support Team.

Besvarelse fra EZO

For 7 dage siden

Hi Brendan,

Thank you for your review.

We appreciate your feedback regarding our overstay fees. These fees are in place to encourage drivers to move their vehicles once charging has finished, helping to keep charging bays available for other EV users.

Charging and overstay pricing is displayed by selecting "Show Pricing" before starting a charging session in the EZO app.

Thank you for taking the time to share your feedback with us.

Electric regards,
EZO Support Team.

Besvarelse fra EZO

For 7 dage siden

Hi Gerard,

Thank you for your review! ⚡

We're delighted to hear you've been using EZO for the past two years and have consistently had a quick and easy charging experience with no issues topping up your account.

Providing a reliable and straightforward charging experience is exactly what we aim for.

Thank you for your continued support and for taking the time to share your feedback with us.

Electric regards,
EZO Support Team.

Besvarelse fra EZO

For 7 dage siden

Hi Brian,

Thanks for taking the time to leave us a review and for letting us know about your experience.

We've refunded the second access fee as a gesture of goodwill, and we'll also have our technical team take a look at the charger to make sure everything is working as it should.

We really appreciate you flagging this with us! it helps us improve the experience for everyone using our network.

Electric regards,
EZO Support Team.

Besvarelse fra EZO

For 7 dage siden

Hi David,

Thanks for taking the time to share your feedback. Reviews like this really help us improve.

We understand how important it is for chargers to be easy to use and accessible in all conditions, and we appreciate you bringing this to our attention. We'd like to look into the specific charger you’re referring to and share your feedback with the relevant team.

Could you please contact us at support@ezo.ie with the charger location and any additional details about your experience? This will help us investigate further and make sure the right information gets passed on.

Thanks again for taking the time to let us know.

Electric regards,
EZO Support Team

Besvarelse fra EZO

9. jul. 2026

Hi Macin,

Thank you for taking the time to share your feedback. ⚡

We're sorry to hear about your experience at our Navan location.

We appreciate you contacting our support team, and your feedback helps us identify and address issues like this as quickly as possible.

If you'd like us to look into your charging attempt further, please contact our team at support@ezo.ie with the approximate date and time of your visit.

Thank you again for helping us continue to improve our network.

Electric regards,
EZO Support Team.

Besvarelse fra EZO

9. jul. 2026

Hi Kate,

Thank you for taking the time to share your feedback. ⚡

We're pleased to hear you've found our chargers easy to use when charging.

We also appreciate your comments regarding charger reliability. Feedback like yours is invaluable as we continue to improve the performance and reliability of our network.

Electric regards,
EZO Support Team.