They refused to cancel my account and have charged me multiple times for the solo quarterly plan that I have not authorized. I keep requesting cancellation and to refund but they refuse. I have co... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Tive uma experiência excepcional com o atendimento do ExitLag. Não tenho mais jogado, então não tenho usado o ExitLag apenas por conta disso, mas não desativei a renovação. Mesmo assim, muito prontame... Se mere
Virksomheden har svaret
They don't value customer service. I'm in the same situation as many of these reviewers, where I was charged for unintended periods. Upon cancelling, after I was charged, I lost any premium benefit... Se mere
Virksomheden har svaret
Eles me ajudaram muito quando minha internet não era suficiente, e foram muito compreensivos quando eu cometi um erro. Recomendo MUITO mesmo, se você tem uma internet cansada, o impacto é insanamente... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
You'll always be patched through the most optimized route while on our system, guaranteeing a more stable server connection and better gameplay! https://www.exitlag.com/
Kontaktoplysninger
3,4
Middel
384 anmeldelser
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Roblox estava em 17k de ping agora está…
Roblox estava em 17k de ping agora está em 10-15 fixo hahahaha
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra ExitLag
Que bom saber da melhora! 😄
O ExitLag funciona otimizando a rota entre a sua conexão e os servidores do jogo, ajudando a reduzir picos e estabilizar o ping durante a partida. Continuando a usar, a tendência é manter uma conexão mais estável enquanto joga.
Se precisar de qualquer ajuda para otimizar ainda mais sua conexão, nosso time de suporte estará à disposição.
Atenciosamente,
Equipe ExitLag
Misleading offers + poor customer service
Someone referred this to me and said it might improve gameplay. Unfortunately, it is not the case. Not much of an improvement at all. I mentioned it is misleading because the website states 90 days free + 50% off annual subscription for first time users. 90 days free is ONLY with a code of some sort. Anyways, customer service is not 24/7 they said they would reply back within 24-48 hours. I will update when they have refunded me. If not, then I wouldn’t recommend it to anybody due to poor customer service.
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra ExitLag
Thank you for sharing your feedback.
We’re sorry to hear that your experience did not meet your expectations. Our intention is always to provide clear information about our offers and deliver a service that helps improve players’ connection and gameplay.
Regarding your concerns, our support team would be happy to review your case and verify the details of the promotion and your refund request. Each situation may have specific conditions, and checking it directly allows us to provide the most accurate assistance.
Please contact our support team so we can take a closer look and help resolve your case.
Best regards,
ExitLag Team
Don't buy, you'll probably regret it
They didn't let me use the trial period, they immediately ask for money for using it, but why should I pay for it if I don't even know how it works?
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra ExitLag
Thank you for sharing your feedback.
We’re sorry to hear that your experience did not meet your expectations. Our goal is always to provide the best possible service for our users.
In situations like this, we recommend contacting our support team so we can review your case and verify what may have happened during the trial or activation process. This allows us to provide the correct guidance and ensure everything is working as expected.
Please feel free to reach out to our support team so we can take a closer look and assist you.
Best regards,
ExitLag Team
Best
It was Pleasure to talk with one of Exitlag staff to solve the problem. Thank you so much
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra ExitLag
Thank you so much for your kind review!
We're very happy to hear that your issue was resolved quickly and that you had a friendly experience with our support team. That’s exactly the level of service we aim to provide every day.
If you ever need assistance again, we’ll be more than glad to help!
Best regards,
ExitLag Team
Very quick to resolve my issue and very…
Very quick to resolve my issue and very friendly.
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra ExitLag
Thank you for your amazing feedback!
We’re really glad to hear that your issue was resolved quickly and that you had a friendly experience with our team. Providing fast and efficient support is always our priority.
If you ever need anything else, we’ll be here for you!
Best regards,
ExitLag Team
I had paid for their first month and…
I had paid for their first month and had the amount deducted from my debit card yet Exitlag will not credit me the 30 days on my account. To be fair, I have raised a ticket with their support team and after 2 days, still no response with the account and no credit either. Disappointed.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra ExitLag
Thank you for your feedback, and we’re sorry to hear about your experience.
In situations where a payment has been completed but the service is not activated immediately, this is usually related to the payment confirmation process, which may take some time depending on the payment method used. Since you’ve already contacted our support team, please rest assured that your request will be reviewed as soon as possible so we can either activate the service or assist you further if needed.
Best regards,
ExitLag Team
They don't value customer service.
They don't value customer service.
I'm in the same situation as many of these reviewers, where I was charged for unintended periods.
Upon cancelling, after I was charged, I lost any premium benefits that I already paid for in that period, and I didn't get any money back.
The service didn't provide any improvements, and made my ping/performance worse in every case.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra ExitLag
Thank you for sharing your experience.
We would like to clarify that our service operates on a recurring subscription basis. As stated during the checkout process, subscriptions renew automatically at the end of each billing cycle unless canceled in advance.
If a subscription is not canceled before the renewal date, the system automatically processes the charge for the next period according to your selected plan.
Regarding the "Scheduled Cancellation" status: this confirms that your subscription has been successfully canceled. You will continue to have full access to the service until the end of your current billing period, and no further charges will be made.
Please feel free to reach out if you need any further assistance managing your account.
Best regards,
ExitLag Team
Eles me ajudaram muito quando minha…
Eles me ajudaram muito quando minha internet não era suficiente, e foram muito compreensivos quando eu cometi um erro. Recomendo MUITO mesmo, se você tem uma internet cansada, o impacto é insanamente perceptivel e o preço é o melhor possivel para a função.
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra ExitLag
Olá,
Muito obrigado pelo seu feedback!
Ficamos felizes em saber que conseguimos ajudar quando você mais precisou e que teve uma boa experiência com o nosso suporte. Trabalhamos sempre para oferecer a melhor estabilidade possível para quem enfrenta problemas de rota ou qualidade de conexão.
Atenciosamente,
Equipe ExitLag
Besvarelse fra ExitLag
Hello,
Thank you for your feedback.
We're sorry to hear that your experience did not meet expectations. If you’re facing any issues with performance or the service itself, we encourage you to reach out to our support team so we can better understand what happened and assist you accordingly.
Best regards,
ExitLag Team
directo
la manera tan corta y sencilla de solucionar los problemas directo al grano
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra ExitLag
Hello,
Thank you for your review!
We appreciate your feedback and are glad to hear that you found the process straightforward. Our goal is always to provide fast and effective solutions whenever possible.
Best regards,
ExitLag Team
I tried the free subscription about two…
I tried the free subscription about two years ago, and only recently realized that they had been charging me ever since. Apparently, after the free trial ends, you’re automatically moved to the paid subscription without clearly agreeing to it.
On top of that, the product doesn’t even work properly. In my experience, it didn’t improve my connection at all — if anything, my ping often got worse.
I honestly wouldn’t recommend spending your money on this service. Support wont even return like a litte bit even tho i not used this stuff in like 2 years. GG bad Support who does'nt even want to help you.
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra ExitLag
Hello,
Thank you for your feedback.
Our free trial does not automatically convert into a paid subscription once it ends. To continue using the service after the trial period, a paid plan must be manually selected and activated by the user.
As stated during the checkout process, subscriptions renew automatically at the end of each billing cycle unless canceled in advance.
If a subscription is not canceled before the renewal date, the system automatically processes the charge for the next period according to your selected plan.
If you believe there has been any misunderstanding or unexpected charge, our support team is open to reviewing your situation in detail and assisting you accordingly.
Best regards,
ExitLag Team
Please don't waste your money!
Please don't waste your money! First off, if you cancel your subscription, it will continue to bill you for 2 months after that. I tried to cancel it, and it just gave a prompt: "You already have a cancellation request pending" for 2 months! Second, it barely reduces ping in games. It dropped my Fortnite ping with like 3ms and other games too.
Update after reply. I did cancel my subscription in advance months prior. It was a monthly subsrciption and I ended it in December, and I still got billed in February. I did reach out with no replies.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra ExitLag
Hello,
We would like to inform you that this product is a recurring subscription. At the time of purchase, it is clearly stated that the subscription renews automatically at the end of each billing cycle unless it is canceled in advance.
If the subscription is not canceled prior to the renewal date, the system will automatically process the next charge according to the selected plan.
Please feel free to contact us if you need any assistance with managing or canceling your subscription.
Also I would like to clarify that 'scheduled cancellation' means that you've cancelled your subscription, you just will have it till the last day of your billing period.
Best regards,
ExitLag Team
Besvarelse fra ExitLag
Thanks for your feedback!!
demorou alguns dias para ser…
demorou alguns dias para ser atendido,mas quando fui atendido foi bom
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra ExitLag
Obrigado pelo feedback e desculpe qualquer inconveniência.
Top demais! Só usemmm
Top demais!! A ExitLag não é só um software, é uma experiência épica. Super recomendo!
1. februar 2026
Uopfordret anmeldelse
Besvarelse fra ExitLag
Obrigado pelo feedback!
A VPN worth subscribing to
I subscribed to EXITLAG for a year and used it,
and throughout my entire usage, I found it to be an extremely stable and high-performance VPN.
Plus, their support team always communicated with me in a friendly manner and resolved issues whenever problems arose.
I'd definitely recommend this VPN to others.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra ExitLag
Thank your for your positive feedback! We appreciate it!
Great team and service
Great team and service. don’t listen to other negative words. After a week return money because I didn’t get ping I needed in cs. After canceling my ping was 50% higher on European servers. So it does help. Since I’m in Middle East, outside ping is horrible . So will purchase it again just for Europe servers.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra ExitLag
Thank you for your positive feedback, happy to hear it!
Besvarelse fra ExitLag
Thanks!
Game changer!
I was trying to play valorant and always freezing, couldn't make a smooth move to save my life. But with ExitLag on everything changed and I'm being able to even learn more about the game, truly helpful! And I had an issue with payment and the support agents were kind and solved it all!
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra ExitLag
Thanks for the positive feedback!! We appreciate it!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.