EVO Payments (US) Anmeldelser 

Our bank account has been debited since 2015 for a service we never used, I thought that the charges were from our current processor (EVO name was not on the ACH it was displayed as "BKCD Processing"). Only then I came to find out that the charges were with Evo. I did some digging and found that they debited our account $1.75 monthly from the end of 2015 through May 2019 then in June 2019 through April 2021 they have been debiting $26.75(They charged us more money for being "INACTIVE"). I called and spoke with Johanna from EVO and asked her to send me a signed agreement or contract showing that we agreed to use their service, she said that she would find it and send it over. I called to follow up and the extension she gave me did not work, I ended up going in circles with several phone calls only to find out that we do not have an agreement on file and we have never even processed a single transaction through them. We have never seen any emails/postal correspondence from EVO Payments.

Le pire au monde! Ne leur faites pas confiance. Ceux sont des arnaqueurs.

Deutche Bank - EVO Payments US closed our account 1 months after we started processing with no prior notice but they were happy to collect monthly fees from us prior to this for period of 6 months. We had pending payments during that time and shipped the product to customers and the payments were not captured once the account was closed - ZERO concern for us as a merchant - ZERO!! Informed the support about this and nothing was done to help us. When contacted their support regarding chargeback cases, the support was interrogating me why I want to know the answers to the questions regarding my OWN account! Many instances of chargebacks we responded to where EVO claimed we didn't as their dashboard shows only data submitted within the past 2 weeks so there is ZERO way to prove you replied to the chargeback after that. Did not assist us to collect funds from chargebacks we responded to where we previously issued a refund. The best thing are the hundreds of misc fees which were never disclosed in the contract we signed, you basically pay for every imaginable thing you don't have any knowledge of. On top of that, I was advised that we were charged processing fees equaling the original processing fee, as high as 4.7% WHEN:
- PROCESSED THE TRANSACTION
- ISSUED A REFUND
- FOR EACH CHARGEBACK INSTANCE
- FOR EACH CHARAGEBACK EVEN IF WE WON THE CB, FUNDS WERE CREDITED WITH A PROCESSING FEE ON TOP!! Which could make the processing fee on a single transaction close to 15%!!
We never agreed to processing fees for each of these actions, there is no disclosure regarding this anywhere in the contract.

Could not answer my question regarding their bank descriptor name so we can locate the transactions. Payouts report with missing data making it impossible to understand.
Emailed support to ask why we were charged for more retrieval requests than there were. We still have some funds unpaid on our account - ZERO RESPONSE from Laurie Boyd. We will be filing complaints to FCA and SEC regarding their misleading practices.

Hi we changed our pdq machine provider to Evo Payments - Darren Lewis called into the office to enquire on whether he could save us on our previous provider. Darren was very helpful not just by saving us on our monthly charges, also on his dedication and support throughout the change. The after care provided is also second to none. I would certainly recommend any company to get in touch for a no obligation quotation.