EVO Payments (US) Anmeldelser 

I had been a customer since 2015, and now I have a debt collector fee running AGGRESSIVELY behind me for a $495 cancellation fee + another $600 for whatever they're claiming.

I must have forgotten I signed a lifetime agreement with them.

EVO Payments is Bad News. Stay away from them.

Stay away from this company
Terrible customer service
Terrible machine
Terrible communication
Fake contract
Etc… etc …

I was directed to EVO payments from one of their partners EPOS now. I had signed a contract that determined rates and other details thinking it was a good deal. Their contract states it is only active when they approve your contract and by signing it I was not automatically approved. I was told I needed to send them 2 years of my business financials to become approved. This condition was not indicated in the contract and was new & mandatory for my approval. I announced that I was going to withdraw my application because it wasn't approved yet but they instantly approved my account that same day without the required documents. They locked me into their contract and debited my account $820 for assorted fees and the terminal purchase price. It has been 5 months trying to get a portion of my money back. Still have not received all of my money back.

They required me to open a new account when I wanted to add a mobile terminal. New account included a $49 monthly PCI fee -- which they never notified me about -- nor did they email me about it because they neglected to add my email to my account data. When I did learn that they were charging me they refused to refund the collected fees but acknowledged they did not need to create a new account for me in the first place. They are money-grubbing pigs and will do anything to keep as much as they can of yours.

Could I give this company less than one star?
After fight for 3 weeks to get $3000 in payments processed on their machine paid I canceled them. A month later I get charged a total of $1000 for a cancellation fee.
You can’t speak to a manager, you have to send emails that they don’t reply to. Worst business decision ever.
STAY FAR FAR AWAY

This is a SCAM Company, they will charge you fees out your ears and you can't do anything about it. They charged me fees even when i never used their equipment. They are very malicious. Do not sign up with them. I was charged $2000 UDS to cancel due to their unfair practice of charging me fees for no use of their machines. This is sickening.

STAY FAR AWAY
I received my machine after a contact from Xpay. I never heard about EVO before, unfortunately. So I start using the machine and processed £1800 payments in 48 hours. Then I received an email from their security department stating that they were blocking my account because of my conduct... So basically I couldn't use the machine provided??? SERIOUSLY?
So now, 1 month later, they still hold £1800 of MY money, I shipped products to my customers to not loose them. A customer canceled his order, they refused to refund the transaction, even they money in in their hands. NOBODY is telling me when I will get the money and why I got blocked.
So I can only assume that they are discriminating gay businesses and they they don't like gay underwear's.

They are scamming, it's pretty clear that I'm not the only one, so stay VERY FAR AWAY FROM THOSE GANGSTERS

It was a big mistake going with this company. I would not recommend them to anyone. A one-month notice of cancellation isn't enough for them. They want 3 months or they renew your account. If they renew your account and you still wish to cancel they will charge you an early termination fee.

DO YOUR RESEARCH! Take notice that this company will only respond to good reviews and not ALL the bad ones. This company is terrible and I would not recommend at all. They do not disclose everything it is up to you to read all the fine print. They will present their service as if it is the best around but this is far from the truth. They stick you with a LONG contract (I didn't even realize I was in a contract for that long) 3 years long. If you for any reason need to cancel they WILL charge you $1,190.00($495 early termination and a $695 (same price as the terminal how odd huh) that is for the software user agreement. You can try to dispute this but they will ignore you! If you do not return the terminal they get you with another $695.00 charge. On top of all these reasons not to sign on with this company they have class action lawsuits going on because they screwed over there own shareholders. This just proves if they will do that to shareholders they will do it to their customers. The customer service is BAD they are very rude and if you get a nice one good luck getting ahold of them again. To put the icing on the cake they have a very poor service I cannot tell you how many times my customers were double charged and I had to constantly call in to get their money back.

Hidden fees, misleading salespeople, practically non existent customer service in Canada, almost impossible to cancel, very poor quality unreliable hardware.

Be careful with their contract, read carefully. We almost lost money from two accounts. One was not about the fraud case where the customer paid a large amount over the phone. After 6 days, EVO Ireland informed that the card was stolen and we have to pay back the entire amount. At that moment, we did not have the funds to pay back and we asked to spread the payment in installments because we had to order the goods we had sold, or rather it was stolen. Raymond never replied, before that we had to send everything he asked for, cctv, bills. We had car registration, but it didn't interest him. We wanted to talk to him on the phone but it never happened. He took all our money from the company that was robbed and from our other company without any notice. We made a big mistake using EVO in two companies. We have been a customer of EVO Ireland for several years and we are very sorry that when we asked for their help we were treated very badly. We've lost confidence in EVO and will never trust them again.

My company has processed hundreds of thousands of dollars through EVO and I have never had an issue. Yesterday, without any warning, I received a collection letter from Brown & Joseph on behalf of Evo for $693.75. I certainly felt this was some sort of error I needed to get cleared up because not only did I have NO knowledge of this debt but to find out my pristine credit would be affected was very upsetting.

I reached out to EVO rep Kelly today and explained I have been closed down since last year as I could no longer operate as COVID restrictions made it nearly impossible to resume my business. I told her I have many emails to support this and that my business has been non operational for some time now. She first said this is an early termination fee (they have a 3 year minimum) as your account was opened in 2019. I told her no, that is incorrect. I have been with EVO since 2017. She continued to argue with me until I said I have a welcome letter dated 1/10/17 to prove this. After a long extended hold she then comes back with the news I have 3 accounts and one dating 1/18/19 was subject to early termination. I told her I have only ONE ACCOUNT I would have no need for three accounts having one business. She then came back with well it is because you terminated early with these other accounts which she could not articulate what these accounts were and that my contract had auto renewal. I explained clearly that I have lots of emails to support that I advised EVO CSR that I was closing my business and NEVER at any time was I advised via email, phone or regular mail of any early termination fee nor an amount. She was rude, not helpful at all, would NOT escalate the call to her supervisor and said that this call does not constitute a supervisor's involvement. I told her that I had correspondence with Anotnio Richardson (who is no longer there) and she said she didn't have access to his emails with me. Am waiting on resolution from BBB and or EVO

UPDATE: After emailing Mr. Kelly CEO of EVO AND BBB, Evo dropped the entire case and reported to BBB that they will not pursue any case against me and will notify collection agency as well. YES!

Stay far way from EVO payments! They charge outrageous fees even though your salesperson will certainly lie to you and tell you rates that won't actually ever be true. My salesperson told me my cancellation fee would be and I quote "300 dollars, but that is the industry standard". After a year with them I had another company look over my statement and he couldn't believe what I was paying (we did over a million dollars in credit card transactions our first year without a single chargeback). So I asked for a rate review...I couldn't get a single person to actually call me back and finally I got an email saying they would save me $20 per month...LOL. I wasn't even able to talk to the representative to tell her my concerns with the rates and get an explaination for them. I called to cancel....and that 300 dollar cancellation fee is actually 495! I am to blame as well as we went into business quickly and I needed a processer and my bank actually recommended EVO, so that made me too trustful since my bank wouldn't steer me wrong...HA! I should have read my contract with a fine tooth comb because the salesperson lied over and over and over. He took advantage of my ignorance and I was way too trusting. I have learned a lot in the year since I have been in business and one is never to trust your sales person and read everything.

This company is a joke, out sources sales once signed customer service is a -5. Took over three weeks to get my machine, lies not returning emails or phone calls when they finally got to shipping me my machine told me would senD it express and five days later finally showed up.

STAY AWAY FROM EVO Payments. Scammers on hidden fees , High trans fees, no returned calls or emails . Worse processing company !!!EVER!!!! List Is to long to put in this Box read other peoples reviews cant believe there is people like this in business EVO Payments ! This is the only time this company as reached out to me once I gave them a bad business review! Stay away from EVO they do not care about you or your business!! Look at there reviews I wish I would’ve. They didn’t and haven’t returned calls or emails !! Terrible business practices the way they handle customers period . Just look at the other top notch reviews they have received!!

DO YOU WANT TO GET ROBBED?????? This company HURT my business!!!!! I NEVER wrote a bad review ever in my life.
Epos Now introduced me to EVO payment, the scamming company. They will tell you they have the best rates, BUT THEY WON'T DISCLOSE all the HIDDEN FEES. Complete SCAM!!!!!!!!!!!!!!! When you Find out about the hidden fees and want to cancel, they will tell you it's $495 to cancel even though their salesperson will tell you there is no canceling fee over the phone. Be aware this company has $495 in a very tiny line in their contract. They also word it tricky to make sure they take advantage of business owners.
I can write a book about horrible this company is, but there are a lot of other horrible reviews. Did I mention that when I told them to cancel instead of taking $495 from my bank account, they took $1300? WHY??? When I shipped their equipment back, they said they got it late, so they have to add a $700 late fee charge. It's funny because I paid $40 for them to get it shipped overnight. I also had a receipt that indicated that. Then the people dared to tell me that they couldn't refund me the $700 for UNKNOWN reasons. I called my bank to file for a dispute, and soon as my bank started the process, the EVO payment "manager" called me, apologizing, saying they would refund me $700 but would keep the $495.EVO Payment is a joke!!!!!!!!!!! If you are reading my review, don't let these scammers get you, and beware of Epos Now because if it weren't for them, we wouldn't be going through all this hassle. I wish I can leave 0 stars because honesty this company doesn't even deserve the one star I'm leaving them.

Very bad service.
Not happy. So many hidden charges. Did not tell anything about it when selling it. Never buy from them again ever.

DO NOT USE THIS EVIL PAYMENTS.
I want to give zero star and change your name from Evo to be Evil, because it's so terrible company. All the tip l added is not show up on you after l closed the Batch. Your Fuc.king Dejavoo Z8 took payment from customer one time only when they paid same card 2 times. But the receipt came out for them to signed 2 times.
The report on POS system is right every time, but report on your Evil's Batch is always wrong! because it does not add the tip. And some of customer payments are disappear often.
I keep call you everyday morning. All what you said the manager took my case will call back! because you can't do anything after the Batch is already closed. No one call me back. Next day l called over again and again with sending email to your people with all the receipt that showed how much l made with POS's report. Nothing works! No any call or email reply from them at all. Because they know what is wrong on these reports l sent to them, but they don't want to fix it.
Customer walled in and ordered the food over hundred dollars. It was missing with tip. They told me to call the customer and ask to charge them again after they signed on the receipt at night. I don't have their number and l lost that money and tips for a month more than two hundred dollars.

EVO Canada already screw up our account on 1st month of usage. All new business started end of October and everything was fine the first week. As November started, we start noticing our bank account haven’t gain any money even though we were making sales. Busy weeks goes by, we finally checked our account again end of the month and same. Now I had to go back all the transaction and realize EVO didn’t deposit any cc payments to our account. We called them and 1st time they blamed on the transaction machine, made me made some changes on their hardware updates and promised they will look into and issue within 5 business days. Matter of fact, no one called back or follow up on the issue.

We then called back again and next person told us to send in all the bank statements and transactions records so they can get back to us in another 5 business days. Sure again, no one called back.

We had to call back and complain, this time, we already lost over 15k of our cc sales that never been deposited. They told us now this will take up to 15 BUSINESS DAYS. We surely trust them enough, stayed patience and waited…
Ofcourse.. NO ONE CALLED OR FOLLOWED UP! we had to stop using their system because we couldn’t afford to lose our hard working money at this time of a Covid.

Their lack of professionalism, knowledge and customer service people are nice enough, but no problem were solved. So where is our money now? no clue…. They have bury our hard working money away, and scammed us yet still got charged for service fees!!!!!!
This matter still under going… EVO full of shixxxx!!!! They have put our new business into jeopardy

Very Sh**tyCompany. And Very Shi***tyservice. They will take your money from the bank account and you will never notice. They are Thieves. Do not sign up with them EVER. I repeat Never