EVO Payments (US) Anmeldelser 

I owned 2 bars. Sold them both. I used EVO for card processing at both locations. The new owners transferred and used the card terminals. A year later they contacted me and told me I have to return their equipment. I definitely had a hard time explaining to the new owners that I had to take the terminals they are using. I returned the equipment, I have delivery confirmation that they received it. Now they have a collection agent after me and they hurt my credit score. I've talked with several different people, I believe it's now Global Pay Solutions. I get the run around with no help. I would NOT recommend doing business with this company. I spoke with a lawyer and he wants $5,000 to get started to resolve this.

If I could give them a ZERO I would! Had them for 3 years and was raped in fees. They held 13 days of my payments and o called daily and was given a run around. I finally got my money after 27 DAYS and I immediately found a new processing company. I called them to cancel and they sent me a return label and told me to ship the equipment back, which I did. I continued to be charged the next month $147 and their reason was because I didn’t call them and tell them I shipped the equipment back!!! They received the package 3 days after I shipped it but charged me a monthly fee 21 days later! DO NOT USE THIS COMPANY!!! They are unethical and their customer service is horrendous

Evos is deceitful, misleading and holds your money for months with no explanation. They increased our rate to 5% with no warning or explanation.

When terminating, they charged a $900+ termination fee in addition to $51 monthly fees for 3 months.

I feel like such a fool for not reading these ratings prior to signing up with them.

The worse company ever. I requested to cancel my account and they never cancel and charge my bank for processing fee.

Crooks!!! I closed my account since we changed company names. We opened a new account thru PaySimple (which uses EVO as a partner). We stopped receiving deposited for over 3 months and were told that the funds were being held in “reserves”. We submitted their required paperwork many times with no progress on retrieving our funds. These are funds that are collected on a recurring monthly basis from our customers. I was told all paperwork was received and assured that a deposit was on its way. A week later they needed my personal address in order to mail us a check for the money in reserves….. I gave them a couple of weeks before I tried again and they informed me that a they needed my banking infomation (again). Once I explained that we no longer had access to that banking info since it was closed, they asked for my personal information so that could “mail a check”. This process has happened 6 times!!! My blood pressure is thru the roof because of these people and my only recourse is to employ the services of a legal team at this point. My ability to keep my sanity with this company is difficult and I cannot move on fast enough!

DO NOT TRUST THIS GARBAGE COMPANY. They lure you in by offering low rates but will rob you after you close your business down. Constantly I am getting charged for “cancellation fees”, when I cancelled over 2 years ago. PCI charges left and right too. I think global payments bought them as well, so be on the lookout for them too.

For a reason that no one at EVO could answer (after 4 phone calls), my ability to process credit card payments was halted in the middle of April. They admitted that I had not exceeded my limits and January thru March was without incident. The answer I got was "just wait until May, it might resolve then". Meanwhile, I'm losing sales. So I decided to jump ship and went to Quickbooks Online. I was already using them for bookkeeping and payroll. I applied and got an immediate approval. My limit was increased from the few thousand that EVO allowed me to $100K. Then EVO had the nerve to charge me almost $500 for cancelling our agreement early even though they weren't providing services. After many calls to them and them saying they would look into it, I gave up. In addition, EVO's pricing scheme is very confusing and QBO is not - 3.3% on all charges. EVO is terrible and they sure raked me over the coals.

They were charging me 6.4% of my sales though they told me their system used the lowest rates per card. Then to cancel they charge you $495.

Never use this company

EVO payment proccesor is the worst company to deal with. Their customer service is not even one star. They put you on hold for hours, and do not resolve your issue. I called to ask for a supervisor and they never give you one. If you do not want any aggrevation stay away fromthis compant.

They are a bunch of crooks, after I canceled my subscription with EPOS they have continuously billed me for charges for going on 2 months. Billed me for PCI compliance $100 after I tried canceling and haven't used the equipment. STAY CLEAR of this company or anyone who is affiliated with them. Left them to begin with because we were having so many problems with their equipment and their customer service doesn't know their left hand from their right.

Terrible all the way

If I could give them a 0, I would. I have had them for 3 years now. Horrible customer service and they are charging me over $1000 a month in fees! They have now had my account on hold for 8 days and will not release my funds but they sure as hell took their “monthly fees” 6 days ago! DONT USE THEM IF YOU ACTUALLY NEED YOUR MONEY! They basically told me that I was not the only company having issues and they would get to it when they get to it!!!!

DO NOT USE THEM !!!! if I could give you zero not even 1 star !!!!
terrible company !!!
they will keep you on the phone all day tell you we need to verify a few things
then when you request to cancel they will pass you on and on to waist your time , and will tell you you will pay a fee cancelation !
DO NOT USE THIS THIVES !

This has to be one of the most unethical companies I have dealt with.Terms and conditions are opaque,renewals are done without notice.The customer service in inept,bordering on CRIMINAL AND NOTHING IS TO BE TAKEN AS STATED.Promised confirmation receipts are not forthcoming.Worst company ever!!!NOT FOR THE SMALL BUSINESS PERSON

Terrible company. Beware. When I changed bank they held on to funds for over a month, every time I called they added another document to the list of information they wanted. Then they lost part of the information and they re-requested it.
Don’t use them.

I tried to close my Evo account and was charge $495 to do so. This process was totally non transparent.

The original fee in the tiniest of fine print stated a $250 fee 13 years ago. This fee has jumped to $495 and without any signed updates to my contract I was expected to pay it. My bank was debited without any confirmed closure date, just a vague 15-30 days.

I have sent a request in writing their customer service team more than 3 times asking for a confirmation of the termination date. I am still incurring monthly non compliance fees for an account I no longer have.

Signing a contract with EVO is signing a document for life.

Do not sign up to this company, the only service they provide is to gouge the customer.

This company is a joke. The first year it was ok, then fees started going up until I ended up consistently paying hundreds of dollars every month. When I tried to close the account, they kept charging me for months because the account was never closed and no rep was able to tell me why. After 3 months I finally found out the contract was under my husband's name and he was the one who had to cancel. Why did nobody tell me so from the beginning? It is just easier to leave the account open and keep charging me. Not to mention the $495 early termination fee that nobody notified me of either. I had to end up blocking them so they could no longer keep charging my bank account. Stay away from them!

Avoid this company at all costs. If you are signed up with them check your statements. They doubled their rates. On top of that they are charging exuberant amount of fees. They will not let you out of their system after being with them 6 years. They charge $500.00 for you to get out.

Evopayment promised me lower rates to get my account. But never got lower rates as promised. Evopayment charged higher rates and fees every month. My business was losing $400-$500 every month because of higer rates and fees. Don't get Evopayment.

They don't even deserve 1 star. Make rate promises then never follow up and correct them. DO NOT use them.