EVO Payments (US) Anmeldelser 

I am the office manager for a chiropractic office that used EVO processing several years ago. We recently discovered that EVO has been charging us monthly fees since closing the account in 2015. We stopped receiving email links to our statements back in 2015, leading us to believe that our account had been successfully closed.

After recently switching to a credit card that charges only a flat monthly fee, we began to question why we were still being charged processing fees. What we thought were fees we were paying to a more recent company, were actually fees that we were being charged by EVO this whole time. The charges showed up on our checking statements so similarly to our more recent, expected charges, that we never questioned them.

We have been in contact with EVO regarding these charges, and we are getting nowhere. They offered to refund us the charges for the past year. Keep in mind they have been charging us for the past 10 years! They keep changing what they are saying, often contradicting their own terms and conditions.

We have saved all communication with them, and even found emails we had sent them in 2015 to confirm that the account had been closed. At one point, we were told that we would be receiving a full refund, only to be told later that they would refund us for only the previous year. They are still continuing to charge us! We spoke to customer service on the phone who told us this recent charge was an error and we would be reimbursed within 48 hours. It has now been almost 2 weeks, and we have yet to see that. When we reached out to customer service via email, they again told us the charge was an error and we would be receiving the credit on September 26. So once again, we are being told different things.

We have provided our attorney with our initial contract as well as all of our communication regarding this. He is telling us we have a very strong case and will be advising us on next steps this week.

DO NOT do business with them!!

Worse payment processing and merchant account provider. They will be so nice until you sign the account. But the honeymoon wont last very long. They will say no processing fee but they will charge you around 7% total fee's at the end of each statement under various bogus names under settlement/discount and this is how they get you. Watchout and stay away from EVOOOOOO. See the proof: For the $31K sales They charged $2169 called rip off !!

I’ve been with EVO for 22 years, and this has been the most frustrating, condescending experience I’ve ever had with a company. All I wanted to do was connect my e-commerce shop to their payment platform. After numerous chats, phone calls, and emails, no one would help me. When I finally called to close my account, I was met with a dismissive rep who treated me like a child, giving me ‘warnings’ for using the word bullshit to describe the system — not directed at her personally, but at the mess EVO put me through. Totally unprofessional. On top of that, they make cancellations deliberately difficult, forcing a 30-day wait while still collecting fees, and their only ‘support’ is an AI bot. After 22 years of loyalty, this is how they treat customers. If you value your time, money, and sanity — avoid EVO at all costs. They are now Global Payments, and Global Payments is far worst.

I processed with EVO Payments for five years and can’t recommend them. From the outset they imposed an unrealistically low per-transaction limit, so any larger order failed automatically. Even when sales went through, funds sat in limbo: EVO held each daily batch for up to five business days, so payouts often hit my bank a full week—or more—after the sale. Chargebacks were managed only by fax, with no online portal, turning every dispute into a paperwork chore. When I closed the account, EVO froze $10,000 in reserves for six months before finally releasing the money. Worse still, their contract requires a personal guarantee, meaning your personal assets are on the line even if you operate under an LLC. If you value cash-flow stability and modern support tools, look elsewhere.

Terrible business. Hit me with so many hidden charges every month that I ended up paying 24 percent on my sales. When I complained, they said they would remove many of the fees and they would for a month or two and then sneak them back in. They sent me a "Free Machine" to use but then said they would charge me $695 if I didnt return it within 10 days of cancelling the service. I had been using it for 2 years. Terrible, corrupt and unethical.

To Whom It May Concern,

I am writing to formally express my deep dissatisfaction with EVO Payments due to a serious and ongoing issue that has remained unresolved for over two and a half weeks. Despite following every instruction and submitting all necessary documents to update our bank account information, EVO continues to hold our funds without providing a clear resolution or timely support.

Our experience with your customer service has been extremely frustrating. Communication has been poor, and the support we received has been inconsistent and unhelpful. Each time we contacted your team, we were either given conflicting information or no real progress was made on our issue.

This delay has caused significant disruptions to our business operations. We rely on timely access to our funds to pay suppliers, staff, and meet other critical obligations. EVO’s inability to resolve this matter in a reasonable timeframe is unacceptable.

We chose EVO under the assumption that we would receive reliable service and support. Unfortunately, that has not been the case. We urge you to take immediate action to release our funds and finalize the bank account change without any further delay.

We hope that you take this complaint seriously and address it with the urgency it deserves.

Sincerely, woodbridge auto sales

TERRIBLE Customer Service. Hearing "I understand sir." fifty times when funds aren't being released, but to follow it up with "This will take 3-7 business days to process." afterwards... And I've called them every day for the past 10 business days - to hear the exact same thing.

SCAM..beware...they have no interest in releasing funds...use every excuse they can...30 days til payment 60 days til payment now 90 days...then they claim it was sent the $$ to the State of Illinois.... I've sent my letter to Illinois BBB, have my attorney sending a demand letter. They are off shore as well so beware....

very evry bad, thieves. I came to an agreement with Takepayment, but they are partnered with Evo, and I keep receiving incorrect amounts in my account. I call them, and they assure me that they will fix it, but they never do. They are no different from thieves.

This company denied us a merchant account in March of 2017. They stated "Unfortunately, the underwriter will not be able to approve the account given the documents that have already been submitted. We can wait until you have formally filed, but we would need a 501c3 to complete underwriting on the account" after initially approving us. We went with BB&T (now Truist). Years later, they started charging us for the account they never approved without any sort of notification. We realized it JUST NOW because they don't put their name in the statement line next to the charge. When I contacted them with clear evidence that they never approved us, Kelli R (Senior Representative) responds:

"The account was approved as the email below states... (referring to the initial approval)"

"The account was approved and opened with the understanding you would get the 501c3 form. Any transactions would have been held in reserve until the account was cleared through underwriting. "

Meanwhile, the email exchange from underwriting clearly stated:

"We apologize for the lack of communication! In order to complete the underwriting process, we require a 501c3 form to verify your tax exempt (non-profit) status."

We never sent that because we went with Truist. THOUSANDS stolen by this terrible company.

Stay away from this company. Take your business elsewhere. They continue to charge your account an insane amount every month while inactive.Lack of communication and once you do finally cancel, they continue to take the next month payment out of your account. They charge you 300+ for equipment that has not returned when they fail to notify you or send a return shipping label. Company is a Rip- Off. Also Eva Merchant has been in few class action lawsuits as well. Seriously take your business elsewhere.

I have been a client with EVO payments for 10 years. In December I called to notify that I would be transitioning my business and wanted to do online payments. I inquired regarding if there were any charges if I wanted to cancel and I was told NO. I stopped using my terminal for processing payments, and was told I didn’t have to return it. I signed up with Payfabric and it was the WORST exp ever. It took OVER 3 weeks and multiple telephone calls to set up. Finally on 3 January it was set up. Then I realized my fees had increased and I was still be charged a processing fee in addition to the Payfabric fees and my percentage rate increased in December. I STOPPED using there services on a weekend 1 February 25, and my business was closed. I requested an account review and reduction of my transaction fees on 3 February and NEVER received the PROMISED Supervisor callback in 10-14 business days. I told them that I wanted to cancel if my fees weren’t reduced. It took OVER 2 weeks and multiple emails and calls before finally on February 28 my accounts were canceled. No one mentioned ANY fees and recall I verified this TWO months prior that I could cancel as I was transitioning my business.
Yes I was charged an exorbitant fee and now have to deal with their POOR Customer Support to find out why. I had a great sales representative since I signed up with EVO Payments who left late 2023, since then EVERYTHING went DOWNHILL.

If I could give them zero stars I would. We filled out paperwork years ago to cancel our account after changing payment processors. That should have been the end of the story. Today, looking at my statements (I should have looked at them earlier but I didn't realize what a horrible company I was dealing with) they have been charging me ever since. This is after they cut us a 5 figure check last year because of money they needed to "hold back." This company is absolutely horrible. Don't get messed up with them - you'll regret it in your processing fees and you'll never be able to cancel, no matter how much paperwork you sign.

Overcharged and deceptive billing practices. Company has a history of being sued.

Overcharges. Do not communicate their additional fees to customer. They put it in the fine prints of your statements which they do not mail or email to you. You have to go find it on your account which they disable if you don't login after 90 days. They don't reimburse, FEES FEES FEES

HORRIBLE. Was with this company 14 YEARS! When I canceled, they charged my bank $495 "early cancelation fee"..." I'm sorry, it's our policy". I went around with these guys for 2 months. I was told i would receive a call. No one called. This was my reward for 14 YEARS loyalty to their company.

I canceled my account in 2019. My bank statement is not labeled EVO Payments it is labeled BKCD PROCESSING FEES. It was mis identified by three accounting firms as a legitimate fee but it was not. I have been paying them since 2019 and it is now almost 2025. They currently are drawing $234.70 a month from my account and have been for years. When I contacted them they could not have cared less and said they would contact me in the future with how they were going to handle the situation. I believe they have gotten me for over $15,000.

ZERO STARS DO NOT EVER USE THIS HORRIBLE COMPANY! Who has 97% 1 star revies..EVO Payments, Inc does!! I have been with them since 2007, called now in 2024 to cancel. I was told I have a $495 fee because it was not within 90 days of my automatic annual renewal. They said I signed in 2007 and the clause holds now. Just having such a clause is disgusting!!!

I closed my business this week and I called to cancel my account and was informed that I would be charged $495.00 to cancel. They said it was in the terms and conditions. I was never told this and they did not point it out when I signed up for this account.
This is a horrible thing to do to a small business. This is a very dishonest practice and I would never recommend this company. If you are thinking of using them my advice is read the ratings and find a company that believes in small business!

This company throws random big fees on your statement and I gave them six months notice to stop doing business with them and they made me pay them for nine more months and even after my contract was over I noticed for two more months they were still taking money out of my bank account so my bank got the money back and blocked them from my account. They are unethical criminals!!! Beware.