Europe Luxury Car Hire 

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

I have payed for a reservation for a car that i canceled afterwards and thus waiting for a refund. Customer support wont answer whatsapp and email, i hope they do and i change this review

Bedømt til 1 ud af 5 stjerner

Scam. I paid the full amount upfront, they took a deposit of 9,500 Euros. I rented in May now it's July, they still did not refund the deposit. Sent them no less than 28 emails with no solution.... Se mere

Bedømt til 3 ud af 5 stjerner

We were grateful to find a service that provided luxury car services on short notice. However, the car was not a luxury car. The vehicle, a Mercedes E class, arrived clean but with multiple scratche... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I was delivered the wrong car on the wrong date and without the Sat Nav I requested and was promised When the hire company turned up I saw that this Companies commission fee was higher than the tot... Se mere

Virksomhedsoplysninger

  1. Biludlejning

Skrevet af virksomheden

Europe Luxury Car Hire is the largest European luxury car rental company, consisting of a network of authorized partners and official agencies who assist us in maintaining the highest levels of quality services for our clients. We focus on providing a unique luxurious driving experience anywhere in Europe. Our goal at Europe Luxury Car Hire is to excel in providing top quality luxury rental cars in Europe with unparalleled levels of VIP service..


Kontaktoplysninger

Alle anmeldelser

(64)

0 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Great helpful staff.

That's the 3rd time am using Martin's services. No doubt there is gonna be the 4th..
These guys really understand what is expected from them and deliver each time.

I would not hesitate to recommend

Thanks again

28. august 2014
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

5 star service and a 5 star car!

Having hired various sports cars around the Geneva area in the past, it was refreshing to work with the chaps at Europe Luxury Car Hire. The car (a Porsche 911 GT3) was very well prepared and didn't feel 'tired' in the way many hire cars can. Great service and I've got no hesitation in recommending them.

1. juli 2014
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent customer service and dependability!

I used Europe Luxury Car Hire to rent several vehicles for my friends and I throughout our travels in Europe. The cars were in excellent condition, and the staff was extremely attentive to all of my needs. They would respond to all of my calls and all of my emails without hesitation or delay and were quick to provide me information on what cars I requested. They offered alternatives and suggestions to make our time in Europe very memorable. We love to drive, and the trip would not have been the same without the great relationship I established with Europe Luxury Car Hire.

10. juni 2014
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Expensive but great and friendly English speaking support (even in non-English countries)

It`s a summary of luxury cars that are available for rent in multiple Countries even from different direct service providers. It`s very convenient to be able speaking to support in Enlish, but there is one problem: you will have to sign a rental agreement in the native language.
Overall 5+ in case you are first time in a new Country.
They are ready to provide a vehicle for A>B routes through the Country or even a few.

5. juni 2014
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Unprofessional service - but the car was fantastic

I rented a GL350 for a family ski holiday to be delivered and dropped off in Generva airport. Despite the fact i had been warned that due to weather conditions and traffic I may have to wait a maximum of 1 hour in the airport (which i was prepared for), i didnt expect to have to wait more than 2.5 hours with 2 tired from the trip young children.
As the car was fantastic, i trully enjoyed it while i had it and almost forgot about the bad start.
Nothing could prepare me though for the drop off experience nightmare. Having confirmed with the company that I was to dropoff the car at 5 am to catch a 7am flight, i arrived earlier in the same area that we had picked the car from (as you dont have the ability to drop off the car in the car rental return area like everyone else). Nobody was there and i had no contact details of the driver, however the company had my mobile and nobody called. I waited until the police asked me to move the car and then parked it inside the short stay car park. I then checked in for the flight and left my wife and half asleep children alone to fugure out where i would drop the car keys to (airport information did not accept the responsibility). I have therefore spoken with the valet car parking people, i left the car with them and asked them to not give the keys to anyone until i can confirm that it was the authorized driver, I called the company office number which naturally sent me to voicemail and until 7:00 am that i had the phone switched on, i received no call back or email from the company. Finally, upon my arrival home, i got a call that not only didnt even contain an apology, but claimed that the driver was there since 4.30 am which is a huge lie. (Please note that if it was the same driver that delivered the car, the only way to talk to him if you only speak Greek, English, French and Spanish is using sign language)

2. juni 2014
Uopfordret anmeldelse
Europe Luxury Car Hire-logo

Besvarelse fra Europe Luxury Car Hire

Dear Alexandros,

Thank you for your review on Trust Pilot. We are always striving to improve and therefore we appreciate all feedback whether it be positive or negative.

There were certainly errors in communication in this case for which we apologise and we have taken steps to ensure that this does not happen in the future by appointing a logistics manager who is continually in contact with both the client and the driver to avoid such problems occurring again. I have sent you a more detailed message to your email address.

I am disappointed that your experience with Europe Luxury Car Hire was not a good one and we would welcome the chance to change your opinion by being able to assist you again in the future.

Europe Luxury Hire Team

Bedømt til 5 ud af 5 stjerner

Great experience

Fantastic service all around, no problems to find upon arrival airport, car as expected, paperwork taken care of quickly, and just as easy upon return. Gentlemen who took care of us both on arrival and departure very friendly and courteous. Will use again!

30. maj 2014
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great cars delivered on time with no hassle

Really happy to recommend Europe Luxury Car Hire and all those who helped me out in setting up the hire, especially Dan and Laura.
I hired a Bentley GTC and a Ferrari 458 Spyder for a few days immediately prior to the Monte Carlo Grand Prix for myself and a friend and our wives to enjoy cruising on the French Riviera. Everything was exactly as advertised and couldn't be happier with the outcome. Will definitely use again without hesitation

27. maj 2014
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Cars cars cars service service service

I travel a lot and always used a standard airport company but they never really do high end cars for business trips and I never got the car I ordered plus having to queue and wait is not very vip, I phoned Europe Luxury Car Hire and I got every thing i asked for and more, even a preprogrammed gps for my hotel. Top luxury service, top cars.
Thanks guys, speak soon.

27. maj 2014
Uopfordret anmeldelse

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