Mise à jour du 13/05/26: suite à mon commentaire mon remboursement a été effectué. Je mets donc 4 etoiles car mis à part ce problème de remboursement, les articles reçus étaient conformes et très j... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought an item which was supposed to be delivered to Paris. While delivery company sent a notification that the order was delivered, I did not receive anything. I emailed Touché Prive 3 times and no... Se mere
Leider sehr enttäuschend. Das bestellte Kleid kam bereits beschädigt an. Ich habe den Kundenservice mehrfach per E-Mail kontaktiert und Fotos des Schadens geschickt, aber bisher keine Antwort erhalt... Se mere
Bestellnummer EU20061 LONG CARDIGAN WITH GOLD BUTTONS × 1 Schwarz / Standard Meine Bestellung war leider eine große Enttäuschung. Da ich auf die Qualität von Touch Privé vertraut habe, konnte ich... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
"REDEFINING MODEST FASHION" Touché is a trailblazing fashion brand that originated from Istanbul with a vision to revolutionize the way young women dress. Our founding designers saw an opportunity in the declining popularity of mainstream brands and the monotony of traditional fashion design, and set out to create a new standard for women who seek a unique and elegantly modest style.
Kontaktoplysninger
2,1
Under middel
323 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 44 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ik wacht al een week op mijn…
Ik wacht al een week op mijn bestelling. Helaas heb ik tot nu, niet eens een track trace code ontvangen!
11. april 2025
Besvarelse fra eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
Besvarelse fra eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Suivi de livraison pas clair du tout + odeur de cigare sur le vêtement
Suivi de livraison pas clair du tout, et une odeur de cigare sur le vêtement c’est horrible
9. marts 2025
Besvarelse fra eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
Very nice!!
7. marts 2025
Besvarelse fra eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
Service onbereikbaar, geld niet terug
Snelle levering. Ik dacht eindelijk een modest merk met een mooie classy stijl te hebben gevonden, het zou mijn vaste winkel worden… totdat ik wat items op eigen kosten heb geretourneerd in september 2024. Heb het bedrag nog steeds niet ontvangen (€87,88) en ik krijg een melding dat hun emailadres die op hun website staat en ze hier meermaals delen niet in gebruik is.
18. september 2024
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Thank you for sharing your feedback with us.
We truly appreciate you taking the time to express your thoughts, even though your experience did not meet your expectations. Please be assured that your review will be taken into account, and we will use it to improve our products and services.
We would also like to inform you that this email is monitored, and you can always reach out to us.
Our customer support team is available from Monday to Friday, from 9:30 AM to 6:30 PM.
Our team will be in touch with you shortly to address your concerns and find a suitable solution.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Touche Customer Service Team
Just the worst
Just the worst. Return policy doesn’t allow to send back package till the company hasn’t emailed you back…. which they never did.
The quality doesn’t match the prices.
6. januar 2025
Besvarelse fra eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
Fijn geholpen
6. januar 2025
Besvarelse fra eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
My package has not arrived for 2 weeks.
4. februar 2025
Besvarelse fra eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
Je ne mets aucune étoile!
Je mets une étoile parce que c'est obligé mais je n'en mettrais aucune! Déplorable de la livraison à la réception. Colis envoyé sans facture donc bloqué à la douane pendant des semaines, livraison en point relais et non à l'adresse indiquée. Articles reçus non conformes : veste avec plein de taches, des accrocs, un autre totalement différent du site (couleur et matière différentes). Le service client qui répond que les couleurs sont différentes à cause de la lumière... bref retour à ma charge alors qu'il s'agit de leur erreur. A FUIR
24. december 2024
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
According to my experience I didn’t…
According to my experience I didn’t receive any response to my return request i place the request 29/12/2024, they told my they have some problem with the shipping Company and I can keep the items, and they will refund me the money but still until today 10/feb/2025 i didn’t receive any money and they give me the same response every week they have technical issues and will send the money this week .
10. februar 2025
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
We kindly ask you to delete your comment because it belongs to another region not for EU.
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
Kostet viel für Kaufen und Rücksendung
Kostet viel für Kaufen und Rücksendung
Die Qualität ist nicht wie in Bilder
31. januar 2025
Besvarelse fra eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
احسن براند محجبات الحقيقة خامات رائعة…
احسن براند محجبات الحقيقة خامات رائعة تفاصيل دقيقة ومقاسات صحيحة بكل بساطة من احسن التجارب موقع سريع وتوصيل جيد
3. februar 2025
Besvarelse fra eu.toucheprive.com
نحن نقدر جدًا الوقت الذي خصصتيه لترك هذا التقييم الرائع لنا. كلماتك الطيبة تعني لنا الكثير، ويسعدنا أن نعرف أنكِ حظيتِ بتجربة مميزة مع منتجاتنا وخدماتنا.
دعمكِ وتشجيعكِ يلهمنا لمواصلة تقديم أفضل خدمة ممكنة. إذا كنتِ بحاجة إلى أي مساعدة في المستقبل، فلا تترددي في التواصل معنا – نحن دائمًا هنا لمساعدتكِ!
شكرًا مرة أخرى على ثقتكِ بنا ودعمكِ. نتطلع إلى خدمتكِ مجددًا قريبًا.
أطيب التحيات
فريق عمل Touche
Great quality product!
Great quality product!
Yes, you might need to wait a bit longer delivery time, but the wait is worth it.
Great customer service
1. februar 2025
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Thank you so much for taking the time to share your positive feedback with us. Your kind words and thoughtful review truly mean the world to our team.
It’s incredibly rewarding to hear that our efforts to deliver outstanding service and high-quality products are making a difference. Your satisfaction is our top priority, and knowing that we’ve met your expectations is the best reward.
If there’s anything else we can do to enhance your experience or if you have any suggestions for us, please don’t hesitate to reach out. We’re always here to help.
Once again, thank you for being a part of our journey. We look forward to the opportunity to serve you again soon.
Warm regards,
The Touche Team
The customer service was very helpful…
The customer service was very helpful and friendly. The items are of good quality and beautiful.
29. januar 2025
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Thank you so much for taking the time to provide us with your positive feedback.
Your kind words and thoughtful review mean a great deal to us.
It’s always rewarding to know that our efforts to provide excellent service and quality products are appreciated by our valued customers.
If there’s anything we can do for you or if you have any suggestions to improve further, please don’t hesitate to reach out.
We’re always here to assist you.
Thank you once again for being a part of our journey, and we look forward to serving you again soon.
Warm regards,
Touche Team
1 MONTH of SHIPPING time compared to a…
1 MONTH of SHIPPING time compared to a delivery estimate of 10 days.
17. december 2024
Besvarelse fra eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
I won't ever be shopping from here…
I won't ever be shopping from here again. Purchased Christmas presents on 13th Dec 2024 and they didn't arrive until Jan 13th 2025, a month later.
One item I kept but the other was incredibly poor quality. Expected to cover the cost of the returned item myself. Very unhappy customer.
13. december 2024
Besvarelse fra eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
Très déçu mes derniers articles non pas…
Très déçu mes derniers articles non pas été remboursé je trouve ça inadmissible 😒
11. december 2024
Besvarelse fra eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
Verdigim her siparis ya hatali ya…
Verdigim her siparis ya hatali ya defolu urunle geliyor
15. december 2024
Besvarelse fra eu.toucheprive.com
We deeply regret any inconvenience we may have caused and would like to offer our sincere apologies. Your experience is very important to us, and we are truly sorry that we did not meet your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this from happening again.
Our team will be in touch with you to resolve your issue as soon as possible
As we welcome a new year, we hope it will be filled with endless happiness, unforgettable moments of joy, and many of the things you love - including our products.
Thank you for your patience, understanding, and giving us the opportunity to do better.
Best regards and gratitude,
Team Touché
Du Shein à 200eur
J'ai commandé un trench, d'une valeur de presque 200 balles de la marque sur Zalando. Une fois le trench reçu, je suis horrifiée : la couleur grisâtre au lieu du beige annoncé, horribles finitions, matière de piètre qualité, tout froissé... La qualité du trench faisait pensé qu'il venait tout droit de Shein !!! Même pas une doublure à l'intérieur pour cacher les poches ou les coutures mal faites. Cerise sur le gâteau : à l'intérieur d'une des poches se trouvait un ticket de caisse du magasin Foot Locker au Pays-Bas datant de Novembre 2024.. Article neuf ? Ou la marque s'amuse à porter ses vêtements avant de les vendre ? Pour le prix la qualité est SCANDALEUSE + le ticket dans la poche me fait douter sur la réelle provenance des vêtements... Bref à fuir <3
11. januar 2025
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Dear Jessie,
Thank you for sharing your thoughts with us.
We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you.
Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
As we step into a new year, we wish you endless joy, happiness, and all the things you love—including our products!
Warm regards,
The Touché Team
Het is een ZWENDEL
10 december 2024 besteld. Vandaag 30 december 2024 nog steeds niks ontvangen. Ik heb via Klarna een onderzoek gestart. Mijn advies is NIET BESTELLEN BIJ TOUCHE.
30. december 2024
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Dear Hanan,
Thank you for sharing your thoughts with us.
We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you.
Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
As we step into a new year, we wish you endless joy, happiness, and all the things you love—including our products!
Warm regards,
The Touché Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.