Mise à jour du 13/05/26: suite à mon commentaire mon remboursement a été effectué. Je mets donc 4 etoiles car mis à part ce problème de remboursement, les articles reçus étaient conformes et très j... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought an item which was supposed to be delivered to Paris. While delivery company sent a notification that the order was delivered, I did not receive anything. I emailed Touché Prive 3 times and no... Se mere
Leider sehr enttäuschend. Das bestellte Kleid kam bereits beschädigt an. Ich habe den Kundenservice mehrfach per E-Mail kontaktiert und Fotos des Schadens geschickt, aber bisher keine Antwort erhalt... Se mere
Bestellnummer EU20061 LONG CARDIGAN WITH GOLD BUTTONS × 1 Schwarz / Standard Meine Bestellung war leider eine große Enttäuschung. Da ich auf die Qualität von Touch Privé vertraut habe, konnte ich... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
"REDEFINING MODEST FASHION" Touché is a trailblazing fashion brand that originated from Istanbul with a vision to revolutionize the way young women dress. Our founding designers saw an opportunity in the declining popularity of mainstream brands and the monotony of traditional fashion design, and set out to create a new standard for women who seek a unique and elegantly modest style.
Kontaktoplysninger
2,1
Under middel
323 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 44 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I ordered a blazer and skirt set from…
I ordered a blazer and skirt set from Touchprive, but my package arrived incomplete, containing only the blazer. I contacted them about the issue, and they promised to resolve it. However, their solution was to refund the cost of the item, which was not enough to repurchase the same set. When I expressed my desire to receive the full set, they offered to let me keep the blazer and provided a 15% discount. This resolution was unfair, as the incomplete delivery was entirely their fault. For this reason, I am giving 2 stars.
28. november 2024
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Dear Ebru,
We deeply regret any inconvenience we may have caused and want to extend our heartfelt apologies. Your experience matters immensely to us, and we are truly sorry for falling short of your expectations.
Your feedback is a gift, and we promise to use it to improve our services and ensure we reach the level of excellence you deserve. Please know that we are committed to making changes and working tirelessly to prevent this issue from happening again.
As we welcome a new year, we wish it to be one filled with boundless happiness, unforgettable moments of joy, and the many things you love—including our products.
Thank you for your patience, understanding, and for allowing us the opportunity to do better.
With warmest regards and gratitude,
The Touché Team
A friend of mine mentioned about this…
A friend of mine mentioned about this shop, the quality is great, I did some issue with the delivery, but it was solved with the help of the customer service. Will definetly shop again
14. oktober 2024
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Dear Serena,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Tracking info not clear
I placed two seperate orders. The latter I already received, witch I am very happy about. The skirt is exactly as shown and has a good quality. However My first order from 6 weeks ago I still didnt receive. And the trackinginformation I don't quite understand. Therefore 3 stars
10. december 2024
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Hello,
We’re truly sorry to hear about your experience. This does not reflect the quality and standards we strive to deliver at Touche.
Please rest assured that we are prioritizing your refund and will process it as quickly as possible. Additionally, we will investigate this issue thoroughly to ensure such incidents do not happen again.
Your feedback is invaluable to us, and we’re committed to making improvements. If there’s anything further we can do to address this situation, please don’t hesitate to contact us at care@toucheprive.com.
Unique clothes
Unique clothes, fast delivery :) I have ordered now several times without any problems. The items are always shipped fast. I like the clothing, because all items have their unique touch. Always get lots of compliments when wearing them. Thank you!
10. december 2024
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Dear Mari,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
We hope to serve you again.
Best regards,
Touche Team
14/11 tarihinde yapmis oldugum 260€ luk…
14/11 tarihinde yapmis oldugum 260€ luk siparis hala elime ulasmadi. Kargo sirketi Touché’nin yanlis paketlemesi sonucu paketin gumruge takildigini soyledi. Touché ye bu durumu mail olarak belirtmeme ragmen, bu durumla ilgilenecegiz denilmesine ragmen, neredeyse 1 ay sonra kargomdan hala haber yok.
En azindan sureci hizlandirmanizi ve musteri memnuniyeti acisindan para iadesi yapmanizi beklerdim.
Su anda hem paramdan hem kargomdan hem de zamanimdan calindi ve kimse ilgilenmiyor !
Urunleri cok begenmeme ragmen bir daha bu siteden alisveris yapmama karari aldim.
14. november 2024
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Hello,
We’re truly sorry to hear about your experience. This does not reflect the quality and standards we strive to deliver at Touche.
Please rest assured that we are prioritizing your refund and will process it as quickly as possible. Additionally, we will investigate this issue thoroughly to ensure such incidents do not happen again.
Your feedback is invaluable to us, and we’re committed to making improvements. If there’s anything further we can do to address this situation, please don’t hesitate to contact us at care@toucheprive.com.
I didn't receive my items
25. november 2024
Besvarelse fra eu.toucheprive.com
"Hello Afifa,
We’re truly sorry for any inconvenience caused during the delivery process and for the delay in responding to your inquiry. We deeply appreciate your love for the Touche brand and are committed to improving our service to meet your expectations.
As a gesture of goodwill and to compensate for this temporary issue, we would like to offer you an additional 30% discount on your next order.
Besvarelse fra eu.toucheprive.com
Dear,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
We hope to serve you again.
Best regards,
Touche Team
Literally they are theives
The do not respond to emails, and the do not process refunds, you're money is stolen.
8. november 2024
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Hello Parisa,
We have provided a detailed explanation regarding this matter. You need to report this issue to the INT site, not the EU site. Once you send the package you wish to return, we will inspect the products and process your refund. Please rest assured that the refund has not been issued yet because the products have not been sent. Kindly note that this is the incorrect channel for addressing this issue.
Thank you for your understanding.
Besvarelse fra eu.toucheprive.com
Dear,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
We hope to serve you again.
Best regards,
Touche Team
2 weeks ago I ve ordered 2 articles
2 weeks ago I ve ordered 2 articles.
Yet not arrived. I contacted customer care . I have not got any response about my issue .
I love this “ Touché “ brand . But delivery service is not good .disappointed me pity:(
27. oktober 2024
Besvarelse fra eu.toucheprive.com
Dear Nermin,
Your package is currently out for delivery. You can track your package using the link provided in the email. If you have any questions, please feel free to reach out to care@toucheprive.com. We will get back to you as soon as possible.
Have a great day!
Ich habe vor Wochen bestellt.
Ich habe vor Wochen bestellt.
Immer noch kein paket erhalten!
Bestellung möchte man aufgrund langer lieferzeit und verpackung stornieren und man bekommt keine Reaktion!
Schlecht! Für so eine großartige Marke so eine schlechte Bedienung!
27. oktober 2024
Besvarelse fra eu.toucheprive.com
Dear Elif,
Your order has been canceled upon your request. The refund amount may vary depending on the bank and will be reflected in your account.
Thank you for your understanding.
What everyone says is right
This was so bad. I am so disappointed. Clothes came dirty and not packed right so everything is wrinkled. The clothes look like they have been worn and they’re dirty???!? And I also waited 3 weeks for it to come. Do not order, I repeat do not order! And now I have to wait for my refund…
30. oktober 2024
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Hello,
We’re truly sorry to hear about your experience. This does not reflect the quality and standards we strive to deliver at Touche.
Please rest assured that we are prioritizing your refund and will process it as quickly as possible. Additionally, we will investigate this issue thoroughly to ensure such incidents do not happen again.
Your feedback is invaluable to us, and we’re committed to making improvements. If there’s anything further we can do to address this situation, please don’t hesitate to contact us at care@toucheprive.com.
I'm dissapointed that they dont deliver…
I'm dissapointed that they dont deliver on saturday.
27. oktober 2024
Besvarelse fra eu.toucheprive.com
Dear Rukiye,
Your package is shown as delivered on November 4th. If you have any questions, you can email us at care@toucheprive.com.
Thank you for your understanding.
No help from customer service
Edit:
They have just contacted me to refund my purchase, which I really appreciate!
Original:
My package went in return (one day too early) automatically because I was on vacation and could not pick it up earlier. I still have to pay for the whole package and it is now stuck somewhere in Germany. I contacted customer service and after emailing me saying that I had recieved the package they stopped answering my emails - even though I sent them the tracking number that showed where the package is. I understand I should pay for shipping, but I don't want to pay for products that I haven't received.
25. juli 2024
Uopfordret anmeldelse
Great customer service
I had a major problem and they fixed it very fast and gave me a solution.
14. oktober 2024
Uopfordret anmeldelse
Alles prima und gut geklappt danke
30. september 2024
Waardeloos firma!
Waardeloos firma!!
Al weken bezig om mijn bestelling überhaupt te ontvangen. Na 1 maand mijn bestelling ontvangen. Achteraf na 1 dag precies alles weer geretourneerd, hele slecht kwaliteit zeker niet zoals op de foto. Bezorgkosten etc. zelf betaald. Sinds 18-09 hebben ze het geretourneerde pakket ontvangen, alsnog mijn geld niet terug gehad! Ik heb ze minimaal 10x gemaild etc. Proberen ze mij een kortingscode te geven, wat heb ik hieraan? Eerste en laatste keer, NIET BESTELLEN, oplichters!!
2. oktober 2024
Uopfordret anmeldelse
Besvarelse fra eu.toucheprive.com
Hello,
We understand your frustration with the delays and the issues with your order. This is not the experience we aim to provide.
We are currently looking into the situation and will ensure your refund is processed promptly. Thank you for your patience as we work to resolve this.
If you need further assistance, please reach out to us at care@toucheprive.com.
Ik heb mijn pakketje nog steeds niet
Ik heb mijn pakketje nog steeds niet. Het is ondertussen al 2 weken geleden! Ik heb jullie klante service een mail gestuurd en nog steeds niet ontvangen
27. august 2024
Besvarelse fra eu.toucheprive.com
Hello,
We understand your frustration with the delays and the issues with your order. This is not the experience we aim to provide.
We are currently looking into the situation and will ensure your refund is processed promptly. Thank you for your patience as we work to resolve this.
If you need further assistance, please reach out to us at care@toucheprive.com.
Though my delivery took longer than I…
Though my delivery took longer than I expected the customer services team behind emails are always prompt and helpful. One item I purchased arrived faulty but the team was very fast in correcting the matter. I was dreading another long process to send item back and have anything done for it but I was impressed with how the matter was dealt. It had initially made me decide I will not shop with the brand but now, I will return. Thank you touché.
9. september 2024
Uopfordret anmeldelse
Great customer service, fast delivery, perfect quality
After my experience, I would like to express that Touche Prive is a customer satisfaction-oriented company, both in terms of product quality and customer service.
I placed an order from Germany and contacted customer service regarding my order. Every question and request I made via email was met with quick, solution-oriented, and constructive responses each time. They demonstrated a highly attentive approach throughout the entire process, showing great care to ensure I did not encounter any inconvenience. Many thanks to the Touche team🌸
Ich kann nur weiterempfehlen, gerne wieder
9. september 2024
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.