I insured my bike upon purchase 2 years ago and paid £8 per month for insurance. A year ago ETA updated their policy to allow less stringent requirements on claims, which was well communicated. I had... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had a puncture on my mobility scooter. Got it fixed by my local mobility shop. Sent copied receipt to ETA, with bank details. Claim was processed quickly. Refund was in my account within a few days. S... Se mere
Virksomheden har svaret
Just had a renewal notice from my previous insurer and they wanted 2½ times what ETA quoted. So far there is no comparison especially with the ease of setting up. Customer service were very quick &... Se mere
Virksomheden har svaret
ETA made it very easy and clear to insure my mobility scooter. The Documents were sent immediately. The insurance cover price was the best I could find it covered breakdown and liability.
Virksomheden har svaret
Virksomhedsoplysninger
- Forsikringsvirksomhed
- Cykelforsikringsselskab
- Forsikringsmægler
- Forsikringsselskab
- El-scooterforsikringsselskab
Skrevet af virksomheden
When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.
Kontaktoplysninger
Unit 21, Fulham Broadway Centre, Fulham Road, SW6 1BW, London, Storbritannien
- 0333 0001234
- customercare@eta.co.uk
- eta.co.uk
4,7
Fremragende
2 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Time expired much too quickly
It was all fine, except that the pause between my last entry and the time expired notice was far too short. For a procedure this advises you to check the frame of your bicycle to find the frame number, a much longer interval is neede. And as nothing was saved, I then had to start all over again, and very nearly decided to go elsewhere.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
Thank you for taking the time to share your experience. Feedback of this kind genuinely helps us improve the website. We’re sorry to hear you found the time-out feature frustrating – we are currently refining the sign-up pages and will definitely take your comments into account.
Absolutely Brilliant to have Cycle Rescue!
I came across ETA Cycle Rescue because I am a member of theAA, and asked if they provided breakdown service for members who may be using their bicycle instead of their car. No was the answer.
I then google searched for a bicycle breakdown service and found ETA CycleRescue! For £24 a year, an absolute bargain!
I paid for one year and paid for my daughter to be covered too by CycleRescue.
After paying for her, I would recommend all women cyclists to subscribe to CycleRescue, because if they got a flat tyre or other problem in a desolate area...! That is the assurance I have now with my daughter when she goes out on her bike. I'm not being patronising to women in the slightest. £24 is a small price to pay for being extracted out of a potentially dangerous situation.
Even if one woman or girl was saved from a dangerous situation by my recommendation, then that would be brilliant.
Thank you ETA for your CycleRescue service!
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
Thank you very much for sharing your experience and for recommending Cycle Rescue. With reference to your experience with the AA, you might be interested to know that we offer our own car breakdown product that includes Cycle Rescue by default and at no extra cost. Thanks again for taking the time to give us a review – we are here if you need us.
The ETA have once again sorted me out.
The ETA have once again sorted everything out smoothly and expediently for me after I was hit at speed from behind by a driver while I was cycling home form work. Tristan, the agent that was handling my claim was great and he and the team helped me to get a replacement bike ordered. Would recommend 100%
22. december 2025
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
We're delighted to have helped get you back on two wheels. Thanks for sharing your experience and for the recommendation.
Excellent insurance
Very easy to purchase, and excellent value for money.
20. december 2025
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
Thanks for choosing us and for sharing your experience - we're here if you need us.
Great cover Great price
Very surprised at the level of cover for the price.
But the proof of the pudding will come when I need to make a claim
12. december 2025
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
Thank you for choosing us. We are here if you need us.
Very efficient service
Very efficient service, emails replied to very quickly.
Callum was excellent, professional and also caring, mentioning my stolen bike.
Brilliant service all round.
Thankyou
9. december 2025
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
Most of us here know from personal experience how horrible it is to have a bike stolen, so we do everything we can to make our claims process as quick, efficient and humane as possible. Thank you for taking the time to share your experience – we’ll pass your feedback on to Callum and the wider team.
Excellent Company, Highly Recommend!
Excellent Company, professional, caring and understanding. Easy to deal with and nothing was too much trouble. I would Highly Recommend!
Thank you Team ETA!
3. december 2025
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
Thank you for your kind words, and for taking the time to share your experience. We are always here to help.
So pleased with the team at ETA
So pleased with the team at ETA, they dealt with the claim very efficiently and timely. Would certainly recommend them to others.
21. november 2025
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
That's really good to hear, and we will definitely pass your feedback to our claims team. Thank you for taking the time to share your experience – we are here if you need us.
Easy to set up
It was so easy to set up cover for my e-bike.
I now have peace of mind that my bike is covered should anything untoward happen.
It also includes cycle rescue, which for an e-bike is very helpful.
Well done, ETA !
16. november 2025
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
Thank you for taking the time to share your experience - we are here if you need us.
when my mobility scooter broke down and…
when my mobility scooter broke down and i tried calling them for help i was told they could'nt find me on the systum and would'nt send a brake down truck to help me
7. november 2025
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
We are very sorry to hear this. We have failsafes in place to ensure situations like this do not occur so we will launch a full investigation into exactly what happened and respond to you directly.
I have taken out ETA bike insurance on…
I have taken out ETA bike insurance on the recommendation of a friend. He used the service recently and told me how pleased he was with it. From his bike breaking down to being taken home, all within 2 hours. £24 a year seems incredible value for this insurance.
12. november 2025
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
We launched Cycle Rescue over 30 years ago as the UK's first 24/7 bicycle breakdown recovery service, and it is still going strong. Thank you for taking the time to share your experience.
Easy
Very quick and easy to get insurance, policy sent straight to my inbox, no hassle,
11. november 2025
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
That's what we like to hear! Thank you for taking the time to share your experience.
Very simple.
Very simple to set up. No tech questions, just basic I.D. required. The only annoying thing was the date of birth section. Having to arrow back forty plus years to find the correct date was a bit of a bind, much easier to type it straight in.
2. november 2025
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
Thank you for sharing your experience and for the feedback on the sign-up form - comments like this are very useful for our website designers.
Very efficient
6. marts 2025
Besvarelse fra ETA Insurance (ETA Services)
That's what we like to hear! Thank you for sharing your experience - we are here if you need us.
Excellent service and a good price.
I had 30 days free comp. cover on buying a Jorvik Trike. I wanted to continue with breakdown recovery only. ETA customer services were very helpful and cover obtained at £24.00 annually.
18. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
It's great to have you with us. Thank you for taking the time to share your experience - we are here if you need us.
Bike Insurance
The ETA website was easy to use and the sign-up process was quick
Paul from Enfield
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
We like to do everything with the least amount of fuss - and less time faffing about on websites is more time to do more interesting things. Many thanks for taking the time to share your experience. We are here if you need us.
Faultless
Fantastic service after my bikes were stolen from my van. The claim was handled quickly and smoothly, all sorted within two weeks. Everyone I dealt with was really helpful, so I’ve gone ahead and insured my new bikes with them again.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
Having a bike stolen is always a horrible experience, but we do all we can to get you back on the road as soon as possible. Many thanks for taking the time to share your experience.
Good service
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
That's what we like to hear! Thank you for sharing your experience - we are here if you need us.
This is the first time I’ve used you to…
This is the first time I’ve used you to insure my new mobility scooter I found you very easy to arrange online and I done a lot of research on other companies which came up a lot more expensive and didn’t cover what you do I would highly recommend you to any body who wants to insure there mobility scooter thanks
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
Thanks so much for sharing your experience. We’ve designed our mobility scooter insurance to be both comprehensive and great value - that’s why things like breakdown and puncture cover come as standard, with no extra charges. If you have any questions about your new policy, please give us a call - we are here if you need us.
Very good service no problems and a…
Very good service no problems and a very good price +++++
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ETA Insurance (ETA Services)
That's what we like to hear. Many thanks for taking the time to share your experience. We are here if you need us.
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