Enterprise Anmeldelser 140

If I could give less that one star I would. Absolutely appalling company. We shall never use them again. Got sent a bill for damage we did not cause, 7 months after returning home. After contesting they rejected it. DO NOT USE THEM EVER.

I have already rented vehicles in several countries. This was by far the worst possible experience. Several absurd fees and charges over the weeks and months after the rental. Do not use this company under any circumstances

We rented a car from Enterprise from 16th to 22nd September from Geneva Airport.

The primary issue (amongst others) is that the car broke down on the final day, where the hybrid system failed and the car could not be driven. The car was recovered, but we were told by Enterprise we would have to make our own travel arrangements and that another vehicle would not be brought to us. We'd have to travel to Zurich airport (about 3 hours away) to get a replacement vehicle.

I was with my two young children (3yrs old and <1 yrs old) our luggage and my wife.

We were lucky that the nearest train station wasn't very far from where we were and we could make the 2.5 hour trip back to Geneva, but at great, unforeseen expense to us.

We assumed we would get refunded this as the vehicle malfunctioning was not our fault. However, Enterprise says they would not as we did not pay for the extra breakdown cover, which is supposed to cover things like flat tyres, lost keys and flat batteries. I've read the terms and it does not say this is required to cover things relating to Enterprise's own vehicles failing. We were lucky this was the last day and only slightly ruined our holiday.

Additionally, when collecting the car, the car is further away from the airport than you expect but there is a specific bus which is fine. Hardest thing was trying to find the car in a massive car park. We spent at least 10 minutes trying to find it, while hauling our luggage and children around, with no help on hand.

We paid for extra toddler and baby seats. They were not fitted. We were only told that at the desk. There was not a lot of room round the car to fit them, but worse was the baby seat, which was supposed to have an isofix base which was not supplied. I asked, and they said they do not supply them, 'i have to fit it with the belt'. This meant the seat was too upright (bad for baby neck and safety) and could move around quite a lot versus isofix. Very appalled by Enterprise's attitude to safety. We had no option but to fit it and use it.

Another thing, the car was a plug in hybrid (which is what failed in the end!), we we're told this prior. We paid for an estate, but the boot was quite small due to the massive hybrid battery under the boot floor. The caar has no charge cable, or charge, so we could not charge, so the car was quite poor on fuel, compared to a diesel.

The car was only 6 months old when it failed...

I will not be using Enterprise again.

Terrible customer service no contact refuse to respond to queries. As stated by most they issue invoice stating zero balance then 2 weeks later attempt to take money from bank for damage already documented on collection papers..... via a company called Helvetic whose correspondence go to junk mail..

I regret not reading the reviews before renting. The car I was given had tyre damage (peeling sidewall) that should have been dealt with before it was hired out again. Shockingly, this wasn’t mentioned on the damage report. I had to point it out myself, and only then did they give me a replacement.

At return, I took photos, videos, and left the fuel receipt in the car. I asked to stay during the inspection. When I brought up the bad reviews, he shrugged it off, saying most people don’t check the car properly. He also dismissed small scratches, despite many reviews saying they were charged for tiny marks.

A week later, I was hit with a CHF 4 charge for not refuelling, even though I filled up at the nearest station and left the receipt in the car. I find it really convenient that the guy inspecting the car on check-out said everything was fine and then receive a fuel charge a week later. This place is a complete joke—don’t waste your time or money!

Enterprise head office need to do something.

Appalling experience at Basel airport. Car rented from Enterprise CH (Helvetic Motion AG) an independent business trading under the Enterprise name in Switzerland. The car was returned without damage only to find four weeks later that I've received an invoice for damage during the rental for £1000. Fortunately the car was extensively photographed and videoed at time of collection and the claimed damage pre existed on the car! To make matters worse communication with Helvetic Motion is very difficult there helpline says use the web help portal and then ends the call. The web help portal generates an eTicket and then you hear nothing, Avoid Enterprise and any other brands Helvetic motion manage in Switzerland.

I absolutely agree with the customers who described below their experiences with Enterprise in Swiss. I was shocked how this company treats their customers. At first they shocked me by made up damage cause in Geneva Airport, they charged me 427CHF for it and finally today the Customer Satisfaction Center replied me after 2 months, that they sorrow me for the damage. Poor, unprofessional. Never more Enterprise.ch !

Same as everyone else here says. It’s a scam. I was shocked to see this happened to so many others. I returned a car in the same condition it was rented to me and was accused of a “small scratch” to the tune of $1800! Do not rent from this company.

Helvetic Motion AG at Basel Airport is an absolute scam in my opinion, charged me 484.65 CHF for less than 1cm of tiny scratch on side of the mirror, claiming 250CHF damage amount, 100 CHF handling fee and 100 CHF for ..... ready? ....rental loss of 2 days.... what a joke especially that this car was full of scratches all over the place. You've been warned..... think before you rent with this independent Enterprise franchisee unless you pay for full cover, Enterprise can't do anything about it... trust me, I tried at Enterprise Frankfurt and Heathrow airports. Enterprise crew confirmed it's a joke but also stated they can't chase Helvetic Motion as it's a separate company. They basically do whatever they want using well known rental company brand .... shame! Been waiting for refund for over a year now and nothing.......
Happened to me in Feb last year, unfortunately can't use that date anymore as Trustpilot only goes 12 months back.

SCAM!!

Was scammed out of my vehicle and forced to pay upgrades and hidden fees

They are trying to charge more than the week's rental value for a tiny scratch to one wheel. I have a pre pick up video showing the scratch. I have sent it to them and there is no response and there are no phone numbers to contact. This is a company that is ripping customers off and making it so difficult to complain that they hope to double rental fees by wearing customers down. Do not use.

This company is running a scam, be careful. They claimed for scratches that weren’t on the car I left. Sending a fake photo afterwards. Charged me CHF 450 for a claimed to tiny scratch on a mirror. There is no way to challenge the claim and they don’t respond to any contact. Literally this is theft/fraud. Don’t use them.

Enterprise/Alamo did not give any details of the scratches and charged me SGD 1300!!!
They are running a scam setup.
They comeback after 15 days after the return. When taking the car They provide 30mins to visualise the existent damage, which we hope should apply same for them as well.

I recently hired a car from these people.
There was a stone chip in the windscreen that we didn't notice until we'd left and started the trip.
They never gave us detail about the existing damages when we picked it up, and I forgot to mention it when we dropped it off, and they subsequently charged us £487 for damages. For a hardly noticable stone chip. That was already there.
I tried to talk to the staff at the airport kiosk, they said we had to talk to the head office and they'd be in touch. The emails said to contact the help centre, but there's no phone number, so you have to submit a complaint through the system. I did that, asking for more info, a picture of the damage, so I could compare it to my photos, etc. The system replied, giving me a ticket number, but 1 month later the only thing that's happened is that they've helped themselves to £487 from my bank account without my approval, and avoided responding to me. Not sure of next steps, will have to look at legal options I guess.
My recommendation is to avoid these scam artists at all costs..

Total scam artists. Charged me 2,000 chf for stone chips which were on the car at collection, 2 hour wait to even get checked in and receive a car.

Sixt and Hertz are much better alternatives

AVOID RENTING WITH ENTERPRISE !!!!! I recently rented a 4x4 car, because it was winter, lots of snow and I had to driver over a pass in the mountains. As I picked up the car at the airport in Zurich there was no one at the Front Desk, but a tablet where you typed in your reservation number and then you proceeded to the parking where a person gave you the key. This person only gave and received keys but didn't answer any questions. I did mentioned to the person handing me the key, to make sure it's a 4x4, and he said yes yes and just handed me the key. Driving at night on snowy road over the pass I felt very unstable. Luckily I made it over the pass and arrived at destination unharmed, realizing that they have not given me a 4x4 as stated in my booking confirmation. I did not move the car again and had to borrow my sisters car for the remaining time until the streets were cleared of snow and I was save to drive back over the pass to return the car at the Zurich airport. I tried to call, to talk to someone, but there is no phone number to call!!!!! I wrote an email (the only way to communicate with Enterprise) and they never responded to the fact that they failed to give me a 4x4 car. No apologies, no compensation, no voucher, nothing. Also when I returned the car at the airport there is no one assisting you. All you do is just drop the key in a box. There is ZERO CUSTOMER SERVICE. Never rent from anything where you have no access to talk to a real human being. When you call, all is automated and all they say is to go to the page "Help Center" on the website or App. I am so disappointed.

I got charged for pre-existing damage despite the fact I showed 10+ high-res photos showing the damage was there when I picked up the car. Very shady practices!

Total Scam, rented a vehicle from Geneva airport and returned it in the same condition. Nobody there to inspect the vehicle, but a few weeks later Enterprise charge me nearly £1000 for a less than 1 inch scratch inside the boot lid which was not visible from the outside during my inspection, and barely visible in their photo evidence. Having to0 go through my CC company to try and get the money back.
Avoid at all costs - total scam artists

Hi

I rent WV Passat from Enterprise Basel Switzerland, they did not have this option so they provided another car. Then I drop the car during my return and branch told me dropping key is enough. So no body checked the car. They are claiming the car is damaged without any evidence and claiming the car is repaired again without any evidence. I have been a driver for almost 20 years, and I rented cars god knows how many times. This is the first time I have experienced sth like this, and I know it is a fraud because I have the photo and video evidence.

I want to highlight your sentence; they claim that their company follows transparency. I tried to reach their contact number, but it always forwards me to the website; even the Enterprise global team has not reached you since the 13th of February. Even the Enterprise team tried to contact you 3 times and could not reach out, so I request them to inform area manager.

I want to add one more thing: I did not receive any information from this branch till they tried to deduct money from my bank account. I just received an email that says 1500 CHF is deducted, and I have to pay an additional 1673 CHF in that email. I sent an email, and a #169672 ticket was raised, but no one has replied.

Also, Customer Support team mentioned that all photos were already provided to me, but I want to emphasize again that I did not receive any evidence. I just received the Invoice and one report that is not in English. So I just asked for the photos taken during the inspection with metadata. But no one replied to me. I am trying to solve this but as I understand from other comments on google. It seems you are fraud and you are trying to steal money from Turkish citizen. So I am thinking that they are scammer and racist!.

I was a bit worried in advance, given all the negative reviews.
The car was competitively priced and had significant damage. (I prefer!)
When returning it, the fuel cap refused to open, so we couldn't refill. After 4 weeks the credit card was only charged for 20 liters of diesel, which was correct. Overall an excellent rental, no complaints.