EnrgTech Anmeldelser 253

All though i got send wrong parts, this was swiftly recified and i recieved the correct parts

Never Deal with them again

Despite numerous calls and emails still waiting for near on a £1000 pound refund for items that they acknowledged never arrived. Dating back to March
see their lame excuse below.
We would like to sincerely apologize for the continued delay in processing your refund. We understand how frustrating this has been, and we truly appreciate your patience.

We have been informed by several clients that their refunds, originally processed via our payment provider Elavon/Opayo, were not received. Upon investigation, we found that although the refunds were successfully initiated on our end, they were subsequently blocked by the payment provider, which is why the funds never reached your account.

We are now in the process of reissuing these refunds via bank transfer only, as this is currently the most reliable method available. However, refunds are being processed in batches and may take longer than expected.

Please rest assured that we are doing everything we can to complete the process as efficiently as possible.

Once your refund has been processed, we will notify you and provide the transaction confirmation for your reference.

We are working very closely with our payment provider to resolve this and we will contact you in due course with confirmation.

We deeply regret the inconvenience this has caused and truly value your continued patience and understanding.

Kind Regards,

Emma has been very supportive throughout the order which was very helpful. Look forward to working with her in the future.

Avoid like the plague - this company shows everything in stock, when it isn't - it took them about 6 weeks to process a refund, and only after I went to Barclaycard and raised a dispute,

Great customer service and very responsive.

My order was marked as 'processing' in their tracking system for 10 days, so I sent a chasing email. Prompt response saying that the parts were held in their European warehouse, and were on there way to the UK. I followed up when the forecast delivery was expected and parts arrived the next day. Very helpful and proactive - parts were very good so overall I was pleased, despite the unanticipated delay.

I ordered 10 of the Legrand earth clamps. They are the only company stocked this item. Because of high demand it arrived 7 days after I ordered. They kept me informed when my order would be delivered. It is very good product which I wanted to use long time ago. I am very happy with the product and will order again from them.

Great service, massive choice of stock. Highly recommended 👌

Final update, started court action to recover monies and refund was issued within a couple of days

Update, received another email after submitting this review stating payment would be refunded by the end of last week and discouraging me against filing small claims court, still not received! Have reported them to Trading standards and CMA.

Seems to be an ongoing theme, my purchasing manager placed an order at the beginning of July, we were then told a couple of weeks later that it wasn't actually in stock so requested a refund. We have still not received this after multiple chasing emails, if they choose to reply its always apologies, were working hard to sort it, it will be with you as soon as possible, its a priority'. Clearly this is not the case as it has been over 2 months now!! You cannot contact the account team by phone as it constantly says this person is on the phone and mail box is full so cannot leave a message. I pressed the sales option today but all they can do is pass a message on. Court action will be started to recover if it isn't received by the end of this week!

I wish we had read the reviews before placing any other with them. Same issue as most of the people here. Placed an order for something showing in stock, but it wasn't. Cancelled the order and requested a refund over 10 days now and refund not received. I've been chasing via email and I've received the same standard response as everyone else..."sincerely apologise", "refund processed in batched" "we don't have an exact date for the refund"... UNACCEPTABLE!!!

Easy to order online. Prompt delivery, good quality steel.

Same as the vast majority, 3 weeks since placing an order and payment, on an item that was "in stock", nothing arrived, on chasing was told another week, because they are sooo busy, honestly I would pay a little more for a business without so many bad reviews. I wont be using them again.*** UPDATE, CANCELLED MY ORDER, HAVING NEVER HAD THE STOCK AT ALL. AVOID AVOID

Ordered Parts in in March, that was in stock.
Parts had not arrived by early July, offered a refund and over a month later no refund has been received and still being fobbed off.

i would avoid this place

Edit after the reply from Enrgtech

the have given the same response to multiple people, i have had no confirmation email. i have been in communication today with the sales agent via email, they said

"Thank you for your message. I completely understand your concern regarding the status of your refund, and I sincerely apologize for any inconvenience caused by the delay.



At the moment, the refund for your account is still being processed by our admin team. As refunds are handled in batches, we are unable to provide an exact date for completion at this time.



Please be assured that your refund remains a priority, and I will continue to follow up personally and provide you with updates as soon as confirmation of the payment is received.



We greatly appreciate your patience and understanding while we work to resolve this matter."

so somebody is at Enrgtech is lying about this.

Also i purchased using a credit card, but will only refund to a bank account,

Fast and efficient service. Update throughout the process.

It was a good experience although my product was delayed. but all arrived in the end.

After goods were ordered I was told they were not in stock. I cancelled the order and requested a refund on 19 March 2025. Despite many emails since then I am still waiting for a refund. It is now 19 August 2025.

UPDATE:On 14 August 2025, after multiple chases and past the legal 14-day refund deadline, ENRGTECH did process my refund, sent via Wise. While I’m relieved to have finally received the money, the process was unnecessarily drawn out and would not have been resolved without persistent follow-up.

Original review:
I ordered from ENRGTECH LTD on 25 July 2025 because their website showed the items “in stock” (10 available). After placing the order, I was later told they had no stock and would need a 10-week lead time.

I cancelled the order on 31 July 2025 and was told I’d be refunded £413.10. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK law requires that online order refunds be processed within 14 days of cancellation. That deadline has now passed and I still have no refund.

Their original listing misrepresented stock availability, which is a potential breach of the Consumer Protection from Unfair Trading Regulations 2008.

I have chased repeatedly by email. They claimed they were “trying” to refund but then requested my bank details instead of refunding to the original credit card used — something any reputable company can do instantly.

I am now having to escalate to my credit card company under Section 75 of the Consumer Credit Act 1974 and report them to Trading Standards.

My advice: Avoid this company. They do not follow UK consumer law, they advertise stock they don’t have, and they hold on to customer money far longer than legally allowed.

We had been sourcing a particular item and found it online with EnrgTech, where it was priced lower than our previous supplier. The order was placed, and we received the item promptly, along with regular email updates throughout the process.

I seem to have fallen for the same issues as other people. Ordered in February, and they took our money, only recently noticed our stock was down and that we'd not had the delivery, so started chasing (three weeks ago).
Since then we've had numerous, delivery dates which all came and went, still no goods.