EnrgTech Anmeldelser 253

I didn't get an ETA for delivery, and when I checked on the order confirmation, the only way to access this was by having an account with them.
There was no alert that the delivery date would be about two weeks after I ordered.

However, the team were very quick to reply to my inquiry about the delivery timeline.

The part I needed was easy to find on your website and exactly the same as my original one
Only one issue from the day I ordered it took 8 days to deliver it and as you charged £9 for delivery i think it should have been delivered within 2 working days of purchase
James Steel

Easy to navigate website & super fast delivery

AVOID. Item not in stock (see below) and company only offering THEIR store credit. I will report to the Bank for a Charge Back, which is a huge waste of my time.

Email from them saying this, which is just bizarre...

"We regret to inform you that Order XXXXXX has been cancelled due to a stock discrepancy on our system. Unfortunately, the item was either unavailable or incorrectly listed on our website at the time the order was placed."

You would think they would know if it is stock or a website issue, either way it's badly worded and you can't speak to their accounts and everytime I have emailed they just keep going back to the 'credit note' they have issued (credit nore is no use).

The business feels very off with the way they deal with things.

Edit: the Eid standard reply below, looks like they have been saying sane reply for a while. 0 response from their accounts and 0 refund.

Scam Scam Scam
Ordered an item which was paid in advance but we never received. "Nearly ready"; "despatched soon" when following up but never received anything. Finally came clean - they never had the item and the order "was cancelled and refund was issued". It was not. Then told under their terms and conditions they would issue a credit note instead. Avoid Avoid Avoid !!!!

We arranged a prepayment of £16,473 to Enrgtech in April 2024 for Order SOQ-3204 / MST029923. The order was only cancelled in October 2025—after more than a year—because the item was no longer in production. Nearly two years later, we STILL haven’t received our refund despite repeated reminders.

Credit notes or “alternative arrangements” were offered but refused—we are owed a full refund. This prolonged delay is unacceptable, unprofessional, and has caused serious project and financial issues on our side.

If you are considering prepaid orders with Enrgtech, be warned: refunds are not handled, and communication is poor. Avoid at all costs.

Love the product, packaging could have been better

Great web page. Had everything I required and a very quick service.

Terrible experience - I made two separate orders 3 months ago now which were never dispatched. I called to initiate a refund for these orders and I was led down the garden path to believe they were going to refund me. They made it seem like some onerous ordeal to simply refund me my money and they did not do it. I had to raise a bank claim and luckily I have been able to retrieve one of my order totals thus far. Fingers crossed my bank can successfully intervene for the other order, albeit long story short avoid purchasing from here.

The response to my honest review was an attempt to have it removed .Instead of trying to take my review down, why don't you just give me the refund? If not would you like to let me know the reason.

Alwasy fast delivery, and good products and best prices

Everything was simple and communicated effectively. All arrived on time as expected. Updates at each step. Thank you Enrgtech!

was easy to do and kept up to date if anything was on back order or when it was shipped

Great communication from customer service.

Parts came as described in good packaging, customer services respond in a good timely manner.

I would leave no stars if I could!
I don't tend to leave negative reviews, but I think this company deserves one. I've had the same experience as other people who have left reviews, and I wish I had seen these before buying from them.
Order items which stated in stock and dispatched within 5-7 days. 10 days go by still not dispatched, called up and was told "will be out by the end of the week" another 5 days pass, still not dispatched and I emailed to cancel order which was done all fairly quickly, "refund within 14 days" this was November 2025, still no refund, same excuses when chased up weekly,
"a temporary disruption in our payment processing system",
"scheduled to be release this week" followed by "I am personally monitoring this closely and will notify you immediately" which never happens & its myself chasing them up. They also hang up when I call the phone number for the accounts team.
Very poor customer service all round and will not be using or recommending these to any one!

Had stock items i wanted at competitive price, easy ordering system, good communication with order progress. Items shipped and delivered on time. And followed up by customer support phone call to check everything was ok.
Exactly as it should be.

AVOID AVOID AVOID
Paid for goods in March 2025, that were supposed to be in stock. Goods didn't arrive but of course the money was taken! Chased and eventually cancelled the order, to which i would receive a full refund within 14 days. 10 months later and still no refund. Constant chasing, constant emailing (without response), and same excuses each time i do get to speak to someone. Legal action is now the only option.

Ordering was easy.
The price of the ventilation fan that I ordered was competetive against the bigger suppliers.
I received quick responses from their customer service team when there was a delay in shipment.
Shipment was quick upon EnrgTech's stock delivery.
I would have given 5 stars but I am giving 4 stars, as their website does not show an accurate estimated delivery date.

Parts readily available and dispatched swiftly