Quality, beautiful craftsmanship, and super fun and cool shoes! Love everything about my recent purchases from D + D! So easy to shop online and really fast shipping to US :) And, how fun to open a pa... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Some of the best shoes on the market. Excellent quality, all day comfort, standout designs, script and drawings on the shoes are durable and lasting, don’t fade with wear. Absolutely excellent. I hav... Se mere
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Have supported and loved all products from D&D since the beginning. I own many of their shoes and softgoods and the quality and craftsmanship is perfect. Definitely worth your hard earned money for th... Se mere
Virksomheden har svaret
Very quick shipping across the Atlantic. My shoes were packed with care and the quality is very high. Unfortunately the shoes did not fit my wedding suit but will definitely buy some other pairs in th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om DUKE + DEXTER
Skrevet af virksomheden
Since 2015, DUKE + DEXTER has expanded from its London roots into a global community; working with athletes, musicians, artists, designers, photographers and pioneers who do things differently, who go against the grain.
SHOP MEN'S
SHOP WOMEN'S
CONTACT USKontaktoplysninger
Storbritannien
- info@dukeanddexter.com
- dukeanddexter.com
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First time ordering from D&D
First time ordering from D&D, so I ordered the Clover penny loafer in a 6 & 7. I have been a size 7 (40) for years but recently my feet seem to have shrunk. The shoes came promptly, well packaged.
The 7 was a bit too big-slipping off at ankle.
The 6 was good but a bit tight, and I have learned over the years if it’s a bit tight at trying on it will be very tight later!
So reluctantly returned.
But they were beautifully made, very stylish and very soft too, didn’t feel like would need breaking in.
I’ll probably give them another go at some stage, as so lovely.
30. juli 2026
Besvarelse fra DUKE + DEXTER
Hi P,
Thank you for such a thoughtful review. We’re sorry the fit wasn’t quite right this time, but we’re delighted to hear you loved the craftsmanship, style, and softness of the Clover loafers. We hope we’ll have the chance to find the perfect fit for you in the future.
All the best,
Chloe - Customer Care
I love Duke + Dexter
I love Duke + Dexter! This my second pair of shoes!. The fit is always tru to size . The styles are unique!
30. juli 2026
Besvarelse fra DUKE + DEXTER
Hi!
Thanks so much for your kind words!
We're thrilled to hear you're enjoying your second pair. It's great to know the fit has been spot on and that our unique styles keep you coming back.
We really appreciate your support and can't wait to see which pair you choose next!
Sophie
Besvarelse fra DUKE + DEXTER
Hi Dylan,
Thank you so much!
We're delighted to hear you love them and appreciate the quality. Your support means a lot to us, and we hope you enjoy wearing them!
Sophie
Amazing quality and incredible customer…
Amazing quality and incredible customer services.
6. august 2026
Uopfordret anmeldelse
Besvarelse fra DUKE + DEXTER
Hi!
Thank you so much for your wonderful feedback!
We're delighted to hear you love the quality of your shoes and had a great experience with our customer service team. We truly appreciate your support and look forward to welcoming you back again soon!
Sophie
Fast delivery, wonderful product!
Delivery of shoes was very prompt, absolutely love the shoes, extremely comfortable and look amazing. Can’t wait for more down the line.
30. juli 2026
Besvarelse fra DUKE + DEXTER
Hi James,
Thank you for your wonderful review. We’re delighted to hear your shoes arrived quickly and that you’re loving both the comfort and style. We can’t wait to see you back for more!
All the best,
Chloe - Customer Care
Besvarelse fra DUKE + DEXTER
Hi Justin,
Thank you for your review. We’re delighted to hear you enjoyed our selection, that everything met your expectations, and that your order arrived so quickly in Canada. We really appreciate your support!
All the best,
Chloe - Customer Care
Customer service = excellent
Customer service = excellent
Product quality = excellent
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra DUKE + DEXTER
Hi Jonathon,
Thank you for your wonderful review. We’re delighted to hear you had an excellent experience with both our customer service and the quality of our products. We really appreciate your support!
All the best,
Chloe - Customer Care
Incomplete order, refused a refund
Ordered a pair of loafers from Duke + Dexter which were left outside my flat door in a communal, accessible area of my apartment building, despite there being people at home. When I returned, the parcel was no longer there.
After a lengthy back-and-forth with customer service, Duke + Dexter refused to issue a refund. They eventually offered store credit or a replacement instead, but by that point I had already purchased alternative shoes for the event I originally ordered them for, leaving me out of pocket and just wanting my money back.
Customer service responded quickly, but I found the responses lacked empathy at times and I spent far too much time going back and forth without any resolution, when such a simple resolution was possible. I have now had to raise a chargeback with my card issuer.
A very frustrating and disappointing experience, especially for a premium brand. I have no choice but to give them a 1 star.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra DUKE + DEXTER
Hi Felix,
Thank you for the extra detail, I want to be transparent about where things stand on our side.
Our delivery records confirm this order was delivered correctly, left directly at your door inside the building, at the address you provided. You've confirmed people were home and the building was accessible, and a delivery notification would have been sent at the time, which could have been passed on to whoever was in. Once a parcel is delivered to the correct address, what happens to it after that isn't something we're able to take responsibility for.
We've already offered a replacement or store credit as a resolution, which stands. We're not able to refund on the basis of non-delivery when delivery was completed as confirmed.
Royal Mail's current service opts all orders into delivery to a Safe Place by default. If you'd prefer this not to happen, you can opt out or set your preferred Safe Place via the Royal Mail app.
I'm sorry we haven't been able to reach a resolution that works for you here. If there's anything else I can help with, please don't hesitate to let me know.
All the best,
Chloe - Customer Care
Quick and thorough to respond!
Really appreciated the quick and thorough response from customer service. Not to mention, how gorgeous and comfortable the loafers are.
7. juli 2026
Besvarelse fra DUKE + DEXTER
Hi Rodrigo,
Thank you for your kind review. We’re delighted to hear our customer service team could help quickly and thoroughly, and that you’re loving both the comfort and style of your loafers. Enjoy!
All the best,
Chloe - Customer Care
What the hell what was that package
What the hell what was that package? It looks like it’s from temu. The packaging is surprisingly awful.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra DUKE + DEXTER
Hi Kelly,
Thank you for taking the time to leave your review. We're sorry to hear you were disappointed with the packaging.
We hadn't received any communication from you regarding this before your review, so as soon as we became aware of your concerns, we reached out to you directly via email to understand what had happened and see how we could help. We've since followed up, but unfortunately we haven't yet received a response.
We're keen to understand exactly what went wrong in this instance. We'd really appreciate the opportunity to investigate and find a suitable resolution for you.
Please get back in touch with us at your convenience - we're here to help.
All the best,
Chloe - Customer Care
Received what was ordered and the…
Received what was ordered and the quality was as expected.
7. december 2025
Besvarelse fra DUKE + DEXTER
Hi Barry,
Thank you for your review. We’re glad to hear everything arrived as expected and that you’re happy with the quality.
We’d love to know what we could do to earn that fifth star - your feedback helps us keep improving, and we’d really appreciate hearing your thoughts
All the best,
Chloe - Customer Care
Quality, service and nice people
Service, quality, delivery! All super great.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra DUKE + DEXTER
Hi Alexandre,
Thank you for your review. We’re so pleased you love the shoes, service and delivery. We hope you enjoy wearing them!
All the best,
Chloe - Customer Care
Besvarelse fra DUKE + DEXTER
Hi Matt,
Thank you for your kind words. We’re delighted to hear you were happy with the product and seamless delivery.
All the best,
Chloe - Customer Care
My husband loves!
I bought these for my husband... now I feel like I need to get some myself! They look amazing, and my husband says they are super comfy.
6. juli 2026
Besvarelse fra DUKE + DEXTER
Hi Yasmine,
Thank you for your lovely review. We’re delighted to hear your husband loves them and hopefully we’ll be welcoming you to the D+D family with a pair of your own soon!
All the best,
Chloe - Customer Care
I love this but I don’t know why i…
I love this but I don’t know why i can’t find points each time I’m shopping
6. juli 2026
Besvarelse fra DUKE + DEXTER
Hi Melford,
Thank you for your review. We’re so glad you love your purchase. If you’re referring to loyalty points, please get in touch with our customer care team and we’ll be happy to look into it for you.
All the best,
Chloe - Customer Care
Quick delivery
Quick delivery, and 10/10 product these shoes have been brought for my wedding and would definitely recommend them as a product.
6. juli 2026
Besvarelse fra DUKE + DEXTER
Hi Shelby,
Thank you for your review. We’re honoured you chose D+D for your wedding and delighted to hear you’re happy with both the quality and the quick delivery. Wishing you a fantastic day, and thank you for the recommendation!
All the best,
Chloe - Customer Care
Excellent - Can’t wait to buy another!
Excellent company. High quality shoes, the finishing, the stitching, the leather and the precision of the printed designs are beautiful. Also has an extremely responsive customer service who replied within minutes to my queries and processed my exchange within a week. Can’t wait to get another!
1. juli 2026
Besvarelse fra DUKE + DEXTER
Hi Naa,
Thank you for such a wonderful review. We’re delighted to hear you appreciate the craftsmanship and quality of your shoes, and that our customer service team could make your exchange process quick and easy. We can’t wait to welcome you back for your next pair!
All the best,
Chloe - Customer Care
Problem dealt with swiftly and helpfully by Chloe
I had an initial problem with my order, however Chloe was extremely responsive and helped resolved my issue quickly! Thank you for your help.
16. juli 2026
Besvarelse fra DUKE + DEXTER
Hi Audrey,
Thank you for the feedback, and we're sorry to hear about the lettering peeling after just one wash - that's not the standard we hold our pieces to.
As soon as we saw this review, we reached out directly to ask for some photos so we could look into it properly and find a resolution, and followed up again since. Given this piece is part of our collaboration with Alpine (you), we'd really value the chance to resolve this together, and quickly - please do get back to us as soon as you can.
All the best,
Chloe - Customer Care
Thanks to the professional manner in…
Thanks to the professional manner in which Chloe handled the wrong size being shipped, I must retract my former 1 star review and reward her efforts with 5 stars. She was expeditious in making things right!
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra DUKE + DEXTER
Hi William,
Thank you for updating your review. I’m so pleased I could help get everything sorted for you, and I really appreciate you taking the time to share your experience. I hope you love your new pair (and belt!).
All the best,
Chloe - Customer Care
Besvarelse fra DUKE + DEXTER
Hi Ella,
Thank you for your review. We’re so pleased you love the shoes and that they arrived so quickly. We hope you enjoy wearing them!
All the best,
Chloe - Customer Care
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