Quality, beautiful craftsmanship, and super fun and cool shoes! Love everything about my recent purchases from D + D! So easy to shop online and really fast shipping to US :) And, how fun to open a pa... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Some of the best shoes on the market. Excellent quality, all day comfort, standout designs, script and drawings on the shoes are durable and lasting, don’t fade with wear. Absolutely excellent. I hav... Se mere
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Have supported and loved all products from D&D since the beginning. I own many of their shoes and softgoods and the quality and craftsmanship is perfect. Definitely worth your hard earned money for th... Se mere
Virksomheden har svaret
Very quick shipping across the Atlantic. My shoes were packed with care and the quality is very high. Unfortunately the shoes did not fit my wedding suit but will definitely buy some other pairs in th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om DUKE + DEXTER
Skrevet af virksomheden
Since 2015, DUKE + DEXTER has expanded from its London roots into a global community; working with athletes, musicians, artists, designers, photographers and pioneers who do things differently, who go against the grain.
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SHOP WOMEN'S
CONTACT USKontaktoplysninger
Storbritannien
- info@dukeanddexter.com
- dukeanddexter.com
4,7
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Shoes arrived late and used
The shoes themselves are great, but the service unfortunately is not good.
I ordered with next day delivery as I was off to a wedding that I needed the shoes for. The shoes arrived a day late; when I questioned this, customer service responded that the cut-off for next day delivery is 11:30 am. For me this isn’t true next day delivery as it’s such an early cut-off. In fairness, it is labelled on their website, but still customers should be let known of this when they order.
Secondly, and perhaps worse, the shoes arrived clearly having been used previously. The soles were scuffed, they were marks and flecks on the leather and the packaging was messy and missing pieces. If I didn’t have to run straight off I would have asked for a new pair.
When I questioned this, customer service understandably asked for evidence but in my haste to travel, I hadn’t had a chance to capture this before using the shoes.
All in all, while the shoes are great it still bothers me that they arrived in bad state, but I am now in a position where I can’t return them because I used them for the wedding.
I really hope D+D improve their service because the quality of the product is good.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra DUKE + DEXTER
Hi Freddie,
Thank you for the reply, and for the kind words on the shoes.
For context for other customers reading this: this order was placed back in May. After you raised the condition issue, we responded promptly and asked for photos so we could investigate properly and look at a resolution, including a replacement. We never received a response to that email, so it came as a surprise to see this review posted months later, without any further contact from you in between.
To reiterate: our next-day cut-off is clearly stated on our site, and your order was placed after it, so it was dispatched the next working day as expected. On the condition point, we simply weren't able to take things further without the evidence we'd asked for.
We're a small, independent brand and we do take feedback seriously, but we don't think this reflects how responsive and willing to help we were throughout.
All the best,
Chloe - Customer Care
Responsive Support and a Positive Resolution
There was some initial confusion around my return, as an exchange was processed when I had expected a refund.
After I reached out to the Duke + Dexter customer service team, Chloe explained the situation clearly and helped navigate the issue. The team was responsive throughout, and the refund was ultimately expedited, which is appreciated given the circumstances.
I want to thank the team for helping bring the matter to a positive resolution.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra DUKE + DEXTER
Hello Yarden,
Thank you for taking the time to share your experience.
We're sorry for the initial confusion regarding your return, but we're pleased Chloe was able to clarify the situation and help resolve it.
We're glad we could expedite your refund, and we appreciate your patience throughout the process.
Your kind words will be shared with Chloe and the rest of the team.
We hope to have the opportunity to provide you with an even smoother experience in the future.
Sophie
Besvarelse fra DUKE + DEXTER
Hi Victor,
Thank you so much for your kind words!
We're delighted to hear you're pleased with the product and that it arrived quickly.
We truly appreciate your support and hope to serve you again soon.
Sophie
Top tier 10/10
Once again, the shoes and the shorts are out of this world. I can’t fault D+D. The quality is amazing and the customer service is great. Quick delivery. Absolutely 0 problems.
6. juli 2026
Besvarelse fra DUKE + DEXTER
Hi Rob,
Thank you for the fantastic review. We’re delighted to hear you’re loving the shoes and shorts, and that the quality, service, and delivery all hit the mark. We really appreciate your continued support!
All the best,
Chloe - Customer Care
Excellent service and quality
Sadly my selected loafers did not go with my suit but the quality and service were excellent.
I will be coming back
6. juli 2026
Besvarelse fra DUKE + DEXTER
Hi Stuart,
Thank you for your kind feedback. We’re sorry the loafers weren’t the perfect match for your suit, but we’re glad you appreciated the quality and service. We look forward to welcoming you back and helping you find the perfect pair next time!
All the best,
Chloe - Customer Care
Amazing expérience
Amazing expérience, very responsive customer service. As expected for such a beautiful and quality brand like D+D
1. juli 2026
Besvarelse fra DUKE + DEXTER
Hi Théo,
Thank you so much for your kind words! We're delighted to hear you had a great experience with our customer service and that we've met your expectations. Your support means a lot to us, and we hope you continue to enjoy your Duke + Dexter pieces.
We look forward to welcoming you back again soon!
Sophie
Besvarelse fra DUKE + DEXTER
Hi Jehad,
Thank you for your review!
We're so pleased to hear you're happy with the quality of your purchase. We really appreciate your support and hope you enjoy your Duke + Dexter piece for years to come.
Sophie
Besvarelse fra DUKE + DEXTER
Hello Matthew,
Thank you for your review!
We're so pleased to hear that your experience was quick and easy. We know convenience matters, especially with a busy schedule, so we're glad we could make the process hassle-free.
We really appreciate your support!
Sophie
Package was delayed a few days and the…
Package was delayed a few days and the quality of the shirt isn’t good I will be returning
30. juni 2026
Besvarelse fra DUKE + DEXTER
Hi Cadija,
We're sorry to hear about the delay with your delivery and that you weren't happy with the shirt's quality.
As soon as we saw this review, we reached out directly to apologise, offer to refund the shipping fee for the delay, and help with your return. We haven't heard back yet, but we're keen to get this sorted for you - please do reply whenever you get a chance.
We genuinely care about getting every order right, and we'd welcome the chance to put this one right for you.
All the best,
Chloe - Customer Care
LOVE LOVE LOVE D&D!
29. juni 2026
Besvarelse fra DUKE + DEXTER
Hi Stephen,
Thank you so much!
We're thrilled to hear you LOVE Duke + Dexter!
Your support means the world to us, and we can't wait to welcome you back again soon.
Sophie
Amazing items
16. februar 2026
Besvarelse fra DUKE + DEXTER
Hi Salman,
Thanks so much for your review and feedback! Hope to see you again soon.
All the best,
Chloe - Customer Care
It’s was awesome and trust me though…
It’s was awesome and trust me though it’s my first time purchase I so much love the quality and packaging and I honestly it’s worth every hype and yes I am locked in
29. juni 2026
Besvarelse fra DUKE + DEXTER
Hi Igbinoba,
Thank you for your amazing review. We’re thrilled to hear your first purchase lived up to the hype and that you loved the quality and packaging. Welcome to the D+D family!
All the best,
Chloe - Customer Care
Besvarelse fra DUKE + DEXTER
Hi Frank,
Thank you so much for your wonderful review!
We're delighted to hear your order arrived promptly and that you're pleased with both the look and feel of your shoes.
We hope you enjoy wearing them, and we look forward to welcoming you back again soon!
Sophie
I like the look and style do the shoe
I like the look and style do the shoe. I purchased a size 11 US, which is my size. However my heel comes out when I walk. I put my orthotics in and and my heel still comes slightly out of my shoes when walking. If I were to get a size smaller it would be too tight fitting.
25. juni 2026
Besvarelse fra DUKE + DEXTER
Hi Rodney,
Thank you for your honest feedback. We’re really glad you like the look and style of the shoes, though we’re sorry to hear the fit wasn’t quite right. If the rest of the shoe feels comfortable, a pair of heel pads could do the trick by helping to reduce the heel slip without making the fit too tight. If you need any further advice, our team would be happy to help.
All the best,
Chloe - Customer Care
Do not second guess yourself… make the purchase!
The time it took from payment to delivery was impressive! I live in the Midwest, and the wallet I purchases was here within 3 business days with regular shipping. The quality is outstanding! I was getting it as a gift for someone very dear to me, and she was very impressed with the quality and imagery. I ordered the Cowboy/Western wallet. I will definitely be a repeat customer. Special shout out to James for the packaging! I loved the note almost as much as the wallet itself.
26. juni 2026
Besvarelse fra DUKE + DEXTER
Hi Emily,
Thank you for such a thoughtful review. We’re delighted to hear the wallet made such a great gift and that the quality, delivery, and packaging all exceeded your expectations.
We’ll be sure to pass your kind words on to James as well. We look forward to welcoming you back.
All the best,
Chloe - Customer Care
Outstanding customer service but the…
Outstanding customer service but the key here is the product. I’ve bought 3 pairs of footwear from duke and Dexter and they’re second to none.
25. juni 2026
Besvarelse fra DUKE + DEXTER
Hi Jason,
Thank you so much for your continued support. It means a lot to hear you've had such a great experience with both our service and our footwear. We’re delighted you’ve added three pairs to your collection, and we look forward to welcoming you back again soon!
All the best,
Chloe - Customer Care
Highly recommend
I had a small issue with a purchase made last year, and Chloe and Sophie were quick to help me. There responses were so quick, and they gave me a solution instantly. Can’t recommend the products and their service enough. They’re in the higher price range but so worth it, the support they offer is just a great bonus.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra DUKE + DEXTER
Hi Chloe,
Thank you so much for your kind words. It was absolutely my pleasure to help, and I’m so glad Sophie and I could get everything sorted quickly for you. We really appreciate your support, and it means a lot to hear you feel our products and service are worth it. Hope to see you back again soon!
All the best,
Chloe - Customer Care
Besvarelse fra DUKE + DEXTER
Hi Darren,
Thank you for your support. We’re delighted to hear you can always count on the quality of our products.
All the best,
Chloe - Customer Care
Excellent quality and design
26. maj 2026
Besvarelse fra DUKE + DEXTER
Hi ,
Thank you so much for your wonderful review! We're delighted to hear that you loved the quality and design.
Your feedback means a lot to us, and we hope you continue to enjoy your purchase.
We look forward to welcoming you back again soon!
Sophie
stunning product and wonderful experience!!!
stunning product!!! I love my little wallet that I purchased from them. It is beautiful; the color, style, and I actually didn't find it that stunning when I just received it in the package, but later on the more I looked at it, the more stunning & authentic it appeared to me. So yes, it is a fantastic experience overall for me!
9. juni 2026
Besvarelse fra DUKE + DEXTER
Hi Zheng,
Thank you so much for your wonderful review! We're delighted to hear how much you've come to love your wallet. That's exactly the kind of lasting impression we hope our products create. Thank for your support and we hope you continue to enjoy your wallet for years to come!
Sophie
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