Driveway Vehicle Solutions Anmeldelser 216

Needed to make an amendment to my policy, spoke to Sammy who was very helpful. Gave me an email address for me to send some documents which were dealt with quickly and got an email of confirmation.

Vehicle is good, delivery was fine but beware the hidden costs

Problem is they charge you bogus fees later. On two occasions now they have forwarded Parking Fines onto to me, both of which were and are being canceled, but for merely Forwarding the fine late on both occasions(lost the discount) they have sent me an invoice for £30. As this is only 4 months in I realise now that this is a clear strategy to increase the margins on their deal.

Leaves a real sour taste. At this stage I would not do another deal with them. I worry about what else is in store for me when the lease finishes. Are there any honest companies left.

Organising my lease car through Pendragon was really easy. The main standout was the customer service which were so attentive and quick to respond. A big shout out to Shanigh who couldn't be more helpful with organising the whole process and answering my questions before and after receiving the car.

Shanigh Turner was absolutely amazing in helping me sort my new car. I asked a 1000 questions and she answered it in a timely manner.

Quick easy and very simple. Approved repair within hours

The entire process was quick and straightforward. Each step was clearly explained, and everything felt easy to follow from start to finish. The website's FAQs were especially helpful — they answered all my questions without the need to follow up. I also really appreciated how well everything was organised.

I can’t wait to be driving my new Renault 5 soon, and having a home charger installed as part of the process just made it even more convenient. Overall, a great experience!

Dealt with Lindsey Medley, Couldn't make the process any easier. 5* service.

Sammy was responsive and detailed and supportive of the majority of my claim

Great service, Lindsey was a pleasure to deal with. Very straight forward process.

Emailed company re. change of reg. Fuss free outcome, great communication and customer service from Louise and Cherelle.

PT 2, hmmmmm FYI I have emailed Mercedes Europe, Mercedes UK and CC Mercedes Hamilton and the Motor Ombudsmen , all of sudden i have had two emails from Pendragon today ???? . Too little to late, this is an unacceptable disregard of UK law, anyone reading this please do not shout or get aggressive, its not the staff its the draconian company ethos of ignore and bank on the plebs to give up.
***** Do not engage verbally, insist on email or letters, if they phone you do as I did and recorded the audio. ******

They even disconnected my vehicles security systems that has its own sim card, which disabled the video/audio capability for remote viewing or downloading. Why?

Here's an update .see Pt 1 below.

It has now been over two weeks, and Mr K service manager, has not called me with the results of his investigation.

I have completed your online enquiry form and again have had no response.
With this in mind I have now contacted the Motor Ombudsmen and they suggested that I get all correspondence in email or letter form to best make a complaint processable, hence this email.

This seemed to me to be an odd request until I remembered the notice on your entrance to your Hamilton branch which clearly stated that No photos or videos are permitted in this branch..... I now get why this branch has this demand on the entrance, what are your scared about? I guess the truth!

However as you did not list audio recordings, all interactions i have had, have been recorded , its not your word against mine, its clarity of the facts, which i have the legal right to use for my claim against you.
Hamilton charged me £360but refuse to give me the diagnostic test report.

If you continue to not respond, I will take the appropriate steps to resolve the issues.

FYI, due to the lack of any proof from your service department I have called 20 garages that work with Mercedes vehicles and diagnostic test reports.
Not a single one has refused to give me the printout of the diagnostic test, should I engage them to carry one out.

I now have a diagnostic test report, and I'm extremely confident that your garage could not have carried out a diagnostic test on my vehicle, due to the multitude of fault codes listed on the report I now have in my possession.
There was also a safety recall on my vehicle, your not just incompetent you let my wife drive away in a Mercedes-Benz without any proof of the work you charged me for

There is so much more content, this is just the bones of it, but I'm holding back for now, under advise 🤷🏻.

PT1
Ive had some issues with Pendragon, but I'd like to direct anyone reading this to know that I think I found the diamond in the rough, the service manager at this branch is a breath of competent air in an industry of smoke and mirrors.
I dropped by to meet him but he had a que of 5 other clients waiting to speak with him, so I left my details and asked if he could call me.
Straight up I was surprised to receive his call after hours and although he had almost no knowledge of the issues he promised me to do a full investigation and get back to me the following week in order to resolve the matter to my satisfaction.

Ok I may have jumped the broom but regardless of the historical and as of today still active conflicts, FK is on the case.

I'm looking forward to adding pt2, to review.

Sammy was extremely prompt and helpful.

This is a professional excellent company and when selling my car, i needed to transfer the warranty which was made quick and easy by Cherelle. Thank you so much

Had an issue with registration and Cherelle fixed the issue promptly and had great customer service!

I had a fantastic experience with Pendragon Vehicle Management when ordering my new car. I dealt with both Lindsey and Shanigh, and they honestly couldn’t have been more helpful. They were really responsive, friendly, and efficient throughout the entire process. The ordering process was smooth and straightforward, and the website was excellent, clear, easy to navigate, and gave me all the reassurances I needed when making such an important purchase. I’m really pleased with the service and would highly recommend them to anyone looking for a new car through the salary sacrifice shceme!

A superb service provided by Gail, who organised and resolved our issues brilliantly, to the engineers exact requirements, in astonishingly quick time. This all whilst providing refreshingly honest, real time updates along the way. Amazing fast, efficient and professional support.

I have been working with Pendragon weekly for over a year now on our fleets Vehicle of Road numbers. We have a fleet of over 1,000 vehicles! And through joint close management of the dealership and repair center networks, we have seen a major shift in reducing the average time off road and has given clear visibility of any delays on parts etc. This process would not have been anywhere near as successful if it was not for Zoe Niven! Zoe has taken real ownership of our issues chasing improved booking times, tracking down parts and even arranging vehicle movements in the Vauxhall network to get repairs completed quicker. Ensuring PHS as a group is updated all the way through the process. Zoe is a real Tangible Asset to Pendragon and deserves to be recognised for this

Louise was extremely helpful and tried her best to get the problem sorted for me after being overcharged by a Evans Halshaw Garage.

Thank you

Jared has been fantastic keeping i touch, identifying issues from My order and correcting me. Really impressed with the process and up to date information.

We are fortunate to have Nancy Pavey as our customer relationship manager who provides great support in relation to our school minibus fleet. Overall PVM provide a good and reliable service to ensure maintenance and technical repairs are expedited as efficiently as possible. PVM understand the importance of maintaining school minibuses in a safe and roadworthy condition and keeping them in operation with minimal time off road.