Agility Fleet Anmeldelser 9

Update 10/10/24:
What started out as a 1 star negative review, I have now altered to 4 stars. My original review is written below. What has changed? I have received an apology from senior manager Ross Matthews. The email he sent me, following his own investigation, was the most understanding and dignified I have ever received from a company. Acknowledging that Agility didn’t get it right and identifying where they need to learn has made all the difference. Ross has credited my bill so I don’t owe any money. This is a massive relief and I now feel I have been listened to and treated fairly. Thank you.

(Original review)
I leased a car via Agility fleet over 4 years. This commenced in 2020 and ended recently. Upon collection of the vehicle at the end of the lease no issues or problems were drawn to my attention. A guy basically walked around the car for a couple of minutes, asked me to sign an electronic pad then drove the car away.
A few days later I then received a large recharge bill for ‘chips’ damage totalling £297.00.
I have telephoned and emailed Agility and they have now offered me a reduction in the amount. This is not good enough.
I am now pursuing the BVRLA route for complaints procedures. If necessary I will instruct a solicitor and take legal action against Agility.
This is no longer about the amount of money that Agility want for the ‘chips’. It’s a matter of principle and fairness.
The collection of the car was done in an unprofessional manner. In the past I have leased cars from other companies. (I’ve been leasing cars for over 10 years). At the point of collection the car has been assessed and any issues have been brought to my attention immediately, before the car has been driven away. For example, the person collecting the car has walked around the vehicle with a sized circle which identifies fair wear and tear. Any marks or chips which fit into the circle are not charged for.
This was not done when Agility collected the car. The chips could have been caused by the guy who drove the car away.
Agility have not demonstrated fairness regarding wear and tear.

We have used Agility Fleet for a number of years now as have always found them to be the expert’s in this field . Working hard behind the scene to get the vehicle you need. Nothing is too much trouble. Communicate is tops being informed all though the process from quote to order and then finally delivery. Great all round team

From ordering a vehicle to sending a vehicle back from agility we find every person we deal with pleasant and easy to deal with and we never have any problems.
cannot recommend them highly enough

Have been dealing with Agility for many years. Always deliver what I’m
Looking for. Competitively priced. Service second to none.

After placing an order for c10 vehicles I have to say Jessica Powell is a credit to you. She's efficient, helpful, and quick to respond with help and suggestions.

Lots of businesses hide behind the pandemic as an excuse for poor customer service and whilst the new car market is in turmoil it's good to find a company that I feel genuinely cares about my business.

We have used Agility Fleet since 2013 when we first started our business. They have always provided us with excellent service, being fair and just and quick to respond if ever there were discussions to be had about costs on vehicle maintenance.

I would not hesitate to use their leasing services again.

Excellent customer services, have had a few teething problems ( nothing serious) and once reported they have been addressed on the same day of reporting and resolved in very quick time. Paul Dunlop, my contact at Agility is extremely efficient, Thanks Paul

i would certainly recommend Agility fleet services

PH

I have found working with Agility Fleet a refreshing change from similar suppliers. They are very responsive to our enquiries and very competitive on price.

We have been using Agility to handle the maintenance of our fleet for almost a year now and have nothing but positive words to say about their team. There friendly and helpful staff are always on hand to help with any queries. It has been a real help to have there support over the last year.