Leanne at Driveway Vehicle Solutions couldn't have been more helpful. She was very knowledgeable, and helped me sus out the process of transferring a repair on our car from a Vertu garage to an Evan... Se mere
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Se, hvad kunderne siger
I was having difficulty resolving a paper work error on a warranty expiry date. After a few emails and different telephone conversations I was put through to Leanne. She was reassuring and extremely e... Se mere
Virksomheden har svaret
What was good: The value of the car and the car itself. The relatively easy ordering process (via salary sacrifice). The web portal was good. Where improvements could be made: Intermittent upda... Se mere
Virksomheden har svaret
Second car through the scheme as unfortunately the first one got written off. Mainly dealt with Shanigh on both occasions who I have to say was excellent. Whole process was easy which was great. T... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Driveway Vehicle Solutions, has been helping UK businesses reduce the cost and administrative burden of running vehicle fleets since 1982. Today, as part of Lithia UK, Driveway Vehicle Solutions continues to build on this heritage by combining industry expertise, customer-focused service and smart technology to deliver flexible fleet solutions that support the evolving needs of businesses and their drivers. Our services include Company Cars and Vans, Employee Car Benefit Schemes, Fleet Management, Rental Vehicles, and Personal Leasing.
Kontaktoplysninger
Loxley House, NG15 0DR, Annesley, Storbritannien
- 01332 267367
- DrivewayUK@lithia.com
- drivewayvehiclesolutions.co.uk
4,5
Fremragende
216 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Super service
I needed to report a change so I followed the instructions in my agreement. The representative made the change and replied to say it had been done. Super speedy response with a professional, friendly touch. Fabulous.
19. august 2025
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Hi Tina,
Thanks so much for your lovely feedback! We're glad the change was handled quickly and professionally.
We're always here if you need anything else!
Customer Experience Team
Very quick replies to my query
Very quick replies to my query, and resolving my query satisfactorily. Very pleased with the result. Thank you Cherelle
19. august 2025
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Hi Jeanette,
Thank you so much for your kind words! I'm really glad to hear that your query was resolved quickly and to your satisfaction. Cherelle will be thrilled to know her support made a positive impact.
Thanks again Customer Experience Team
Great Customer Service
Pendragon have been supplying our cars for over 30 years and we have always received exceptional service
Nancy has been our account manager for many of those years and I have found her to be very professional and she has a great attention to detail in what she does
Nancy is a great ambassador for Pendragon
14. august 2025
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Besvarelse fra Driveway Vehicle Solutions
Hi Steve,
Thank you so much for your continued trust and loyalty over the past 30 years — it truly means a great deal to all of us at Pendragon. We're delighted to hear that you've consistently received exceptional service, and it's wonderful to know that Nancy has played such a key role in your experience.
Thank you again for your thoughtful review — we look forward to continuing to support you for many more years to come.
Customer Experience Team.
Easy no fuss
Changed vehicle reg and Cherele in the admin, made it easy without fuss and speedy. Thank you.
13. august 2025
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Besvarelse fra Driveway Vehicle Solutions
Hi Tracey,
Thank you so much for your kind words! We're really glad to hear that Cherelle made the process smooth and speedy for you.
Thanks again Customer Experience Team.
Nancy is our account manager and has…
Nancy is our account manager and has worked with us for many years - she has always been a fantastic support in finding the best options for our fleet. Supporting people with disabilities, Nancy has gone above and beyond to ensure our fleet meets the needs of the vulnerable people in our care.
Nancy always approaches each case with care and consideration!
13. august 2025
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Besvarelse fra Driveway Vehicle Solutions
Hi Jabe,
Thank you so much for your kind words and continued trust over the years. We're incredibly proud to have Nancy as part of our team—her dedication and compassion truly shine through in everything she does.
We’ll be sure to pass on your lovely feedback to Nancy—she’ll be thrilled to know her efforts are so appreciated!
Thanks Customer Experience Team.
Customer Service excellent
With any organisation that provides a customer service, it is the people that deliver the promise every day that make the difference.
In the case of Pendragon the one single person who makes the greatest impact whilst they are working on our account and that is Zoe Niven.
On every occasion that Zoe that has taken on a VOR vehicle, she has found a way to either have the vehicle booked into a dealer that was full for weeks, or locates a part that had been on back order for a month. how she does this is a skill very few people have.
Zoe also contributes fully to our weekly meeting with our senior Ops manager who has commented on Zoe's contribution to reducing our VOR %
Zoe is an great asset to Pendragon and the wider Lithia group.
please pass on our gratitude for every thing Zoe does for phs Group.
13. august 2025
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Besvarelse fra Driveway Vehicle Solutions
Hi John,
Thank you for your kind words and recognition of Zoe Niven’s outstanding work. Her dedication, problem-solving skills, and proactive support have a real impact, and we’re thrilled to see that reflected in your experience.
We’ll be sure to pass on your appreciation—Zoe truly is a valued asset to Pendragon and the wider Lithia group.
Thank you again for your continued partnership and support.
Customer Experience Team.
Delivering on their Promises
It is great to deal with a business that knows the value of a customer. As a Commercial user of Pendragon, Nancy and her team provide clear and concise information and always deliver on their promises and I would have no hesitation in recommending them for any business looking for a vehicle solution.
4. august 2025
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Besvarelse fra Driveway Vehicle Solutions
Hi John,
Thank you so much for your kind words and recommendation!
At Pendragon, we truly value our commercial customers and strive to offer reliable vehicle solutions tailored to your business needs. Your feedback means a lot to us, and we look forward to continuing to support you and your business.
Customer Experience Team
contract orders and support team
To follow on from the review i left on the Enhanced Maintainance team. I would also like to thank both Abbie Shorter and Nancy pavey for their amazing, fast and efficient contract support on new orders and fleet control. Nothing is too much trouble and any issue is resolved promptly with the best service and best cost saving applied every time.
11. august 2025
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Besvarelse fra Driveway Vehicle Solutions
Hi Stephen,
Thank you for your kind words again and for recognising Abbie Shorter and Nancy Pavey.
We're so pleased their fast, efficient support and commitment to great service and cost savings have made a difference. Your feedback means a lot!
Customer Experience Team
Jared just makes life so easy
Jared just makes life so easy, he has been a massive support through out any process he takes on
6. august 2025
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Hi Kelly,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience engaging with Jared.
Thanks again Customer Experience Team.
Both Nancy and Ellie are outstanding
Both Nancy and Ellie are outstanding! Nothing is too much trouble and they definitely deliver on customer service and reliability. They always call when they say they will and represent as excellent ambassadors for Lithia (prev Pendragon). They listen to our needs and fully understand our business from both a positive and negative side. They are aways willing to offer positive suggestions including some outside the box, that we may have overlooked initially.
We have explored the option of sourcing our vehicles elsewhere, and if it were not for this awesome pair, we would not be here writing this review!
5. august 2025
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Besvarelse fra Driveway Vehicle Solutions
Hi Paddy,
Thank you so much for your amazing feedback!
We’re thrilled to hear how well Nancy and Ellie have supported you—they truly are outstanding ambassadors for Lithia.
Your loyalty means a lot, and we’re so glad they’ve made such a difference to your experience.
Thanks,
Customer Experience Team
Helpful staff
Cherrelle was really helpful with transferring the warranty over for me, quick response to emails, thanks so much
5. august 2025
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Besvarelse fra Driveway Vehicle Solutions
Hi Hayley,
Thanks so much for your review! We're glad Cherelle was able to help quickly with your warranty transfer—really appreciate your feedback.
Thanks Customer Experience Team.
Excellent support
The team at enhanced fleet support have been tremendous. Always helpful and solve queries quickly. Thank you for all the support over the past year :).
5. august 2025
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Besvarelse fra Driveway Vehicle Solutions
Hi Jake,
Thank you so much for your kind words. We're delighted to have supported you over the past year. If there's anything you need going forward, we're always here to help!
Customer Experience Team.
Great Customer Service
Great Customer Service. Cherelle was the lovely lady who handled my enquiry. She did so with the upmost professionalism. Very prompt , informative and efficient
5. august 2025
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Besvarelse fra Driveway Vehicle Solutions
Hi,
Thanks so much for your lovely feedback.
We're glad Cherelle provided such professional and efficient service—she’ll be thrilled to hear this!
Thanks,
Customer Experience Team
Besvarelse fra Driveway Vehicle Solutions
Hi Debra,
Thanks so much for taking the time to leave a review. We're glad the communication and updates worked well for you.
Thanks again Customer Experience Team.
Pendragon great customer service
I purchased the pendragon Guarantee through Evans halshaw with my new car and had a great experience with their customer service. I needed to update my vehicle registration, and the pendragon team responded quickly and politely. It was a smooth and hassle-free process, which really gave me confidence in the guarantee. So far, very happy! Thank you
1. august 2025
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Besvarelse fra Driveway Vehicle Solutions
Hi Tracey,
Thank you so much for your kind words and for sharing your experience!
We're thrilled to hear that the Pendragon Guarantee team made things smooth and hassle-free for you.
It's great to know that the quick and polite support gave you confidence in your guarantee.
We truly appreciate your feedback and look forward to continuing to support you on your motoring journey.
Customer Experience Team
I was dealt with efficiently and was…
I was dealt with efficiently and was answered promptly. You couldn't do enough to help me make the decision and now looking forward to my new car.
28. juli 2025
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Besvarelse fra Driveway Vehicle Solutions
Hi Caroline,
Thank you for the lovely feedback!
We're so pleased to hear you felt supported throughout the process.
Enjoy your new car.
Thanks again,
Customer Experience Team
I rang in with some questions around the policy
I rang in with some questions around your guarantee policy as I was in panic mode after reading some of the reviews, I feel I need to send this review (I normally do not) as I spoke to Matthew and he was very helpful, was not in a rush he was very knowledgeable and answered all my questions putting my mind at ease, he told me any more questions do not hesitate to contact him.
Thank you for your time today.
31. juli 2025
Uopfordret anmeldelse
Besvarelse fra Driveway Vehicle Solutions
Hi Shaun,
Thank you so much for taking the time to share your experience—especially when you don’t usually leave reviews. We’re really glad to hear that Matthew was able to support you so well and put your mind at ease. It’s important to us that every customer feels confident and cared for, and your feedback reassures us that we’re on the right track.
We’ll be sure to pass your kind words on to Matthew. If you ever have more questions or need further assistance, please don’t hesitate to reach out—we’re always here to help.
Thanks again,
Customer Experience Team
The customer service from Cherelle was…
The customer service from Cherelle was amazing. She answered all my questions promptly and professionally and my query was answered and sorted within a couple of emails.
Thank you Cherelle!
28. juli 2025
Uopfordret anmeldelse
Besvarelse fra Driveway Vehicle Solutions
Hi Leigh,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Cherelle provided such prompt and professional support.
If there’s anything else we can help with, please don’t hesitate to reach out!
Thanks,
Customer Experience Team.
Initial response from company was slow
Initial response from company was slow. I had to chase and contact them after the fourth day. Once an agent was on the case (Cherelle) it moved very quickly and effortlessly with fast replies to questions.
24. juli 2025
Uopfordret anmeldelse
Besvarelse fra Driveway Vehicle Solutions
Hi Peter,
Thank you for your feedback.
We're sorry to hear that our initial response time didn't meet your expectations. We understand how frustrating delays can be and appreciate you bringing this to our attention.
We're glad to hear that once Cherelle got involved, things progressed smoothly and efficiently. We'll make sure your kind words are passed on to her—she’ll be thrilled to know her support made a positive impact.
Thank you again for your patience and for giving us the opportunity to make things right.
Customer Experience Team
Getting a Hire car
My only gripe is that when I first tried to phone Pendragon on 0800 072 0262, the phone rings then just cuts off. Finally managed to get through on 01332 267 333 and spoke to Cherelle, who I must say has been most helpful.She explained the procedure to get a hire car and subsequently what I had to do to get reimbursed. She has also been very swift with her replies, I would say an asset to your team. It’s just a shame I’ve had to wait 8 days before the claim was finally approved, due to a request for Vauxhall Warranty to give a goodwill payment, Hence no hire car until today, as my car won’t be repaired for another week, by the looks of things!
22. juli 2025
Uopfordret anmeldelse
Besvarelse fra Driveway Vehicle Solutions
Hi Lynne,
Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience you faced when trying to contact us initially. We understand how frustrating it can be when communication channels don’t work as expected.
We’re pleased to hear that you were eventually able to reach us and that Cherelle provided you with excellent support. Your kind words about her helpfulness, clarity, and responsiveness are greatly appreciated — we agree, she is indeed a valuable asset to our team.
We also acknowledge the delay in your claim approval and the impact it had on your access to a hire car. We understand how important timely support is, especially when your vehicle is out of service, and we regret the inconvenience caused by the extended wait.
Your feedback has been noted and will be shared with the relevant teams to help us improve our service. Thank you again for your patience and for highlighting both the challenges and the positives in your experience.
Thanks,
Customer Experience Team
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