Driveway Vehicle Solutions Anmeldelser 214

I contacted Evans Halshaw Guarantee to make a claim regarding a vehicle I had purchased. Although there was an issue with the service schedule on my part due to exceptional circumstances, Evans Halshaw authorised the repairs as a gesture of goodwill.
I found the member of staff I dealt with to be compassionate, understanding, and extremely efficient throughout the process. I truly cannot speak highly enough of their professionalism and support.

My claim was dealt with brilliantly by Leanne and it was handled quickly, no messing about, documents asked for documents received, claim approved. What more can you ask for.

Pendragon warranty has been great for me, stops me having to travel to take it back to evanshalshaw in Preston as they are a 40 minute drive away and with a small contribution I can take it to the garage of my choice, convenience! Also a garage I trust can then complete the work.

Thanks pendragon and thanks Leanne

Bought 3years old car at Evans Halshaw (VW Tiguan) and Im sure they knew the car has issues .
Just 2months before premium insurance ended and after stressful time to get in touch with right person at Pendragon they approved Engine replacement. The cost was around 12k so I would give 5* but due to stress at first few conversation we had with them giving 4stars. I think Evans Halshow should pay as they knew they were selling car with major issues.

The customer service I received from Leanne was brilliant. She answered every question quickly and clearly.

I asked for help with a change in registration on a car and it was done within a couple of hours.

Swift, efficient, and extremely helpful customer service support. Impressed.

Car went in main dealer for a service.
They found a cut in a tyre.
Mot failure.
Asked pendragon to approve the tyre.
They said ring kwikfit mobile.
They couldn't come for another week.
Then they approved the tyre but would pay for 30 days.
Then asked the garage to ask me if I'll pay for it and pendragon would pay me back!
Then they asked the garage to lower the price!
This is while I had to pay for a hire car for 5 days.

The problem?
The main dealer wanted £30 more for the tyre than quick fit.

I found Leanne very helpful and very quick to respond to my query about whether the work required on my car was covered by the premium warranty I took out when I bought it. Leanne liaised with the garage directly to deal with the claim in terms of the work needed, parts and labour costs and has kept me up to date with the process for covering the costs. All in all a very easy and pleasant process (a little bit to my surprise if I’m honest as I expected they would make it as hard as possible to claim).

Fantastic experience from initial enquiry through to the delivery of our new car. I was looked after by Shanigh & Lindsey who kept in touch throughout the whole process with regular updates and clear sign posting relating to next steps. Super easy process and very happy with the new car thanks.

Leanne was a wonderful help and did the best in keeping communication and directing us to the best possible place to help. She went above and beyond to help us and I cannot express enough how grateful I am for her. She was an angel and appreciate her immensely!

Leanne was quick to respond and the claim was approved in good time.

I spoke to one of your team this morning and she was absolutely brilliant — so friendly and easy to talk to. I’d gone in expecting bad news (the dreaded car-warranty kind of conversation), but she quickly put my mind at ease and explained that I’m not actually due a service yet. It was such a weight off my shoulders. Her customer service was excellent, and she genuinely made my week. If you have an employee recognition scheme, she truly deserves a mention. Thank you.

I’m prompted to write this review as I’ve had (and am currently having) experience with the warranty team in Derby after purchasing a two year warranty on my used Volkswagen at Evans Halshaw in Birmingham.

Whilst there have been some disappointment with the car itself, the process of claiming on the warranty has been flawless and I’ll give mention to Louise based in Derby who has gone above and beyond to assist me getting my car in to a relatively nearby repair shop within their network. She mailed me this morning to follow up, completely unprompted, hence the five stars.

I did write that Pendragon would pay out but I have now had a full refund. Thank you so much Pendragon

Efficient and professional service. Everything was handled by the Pendragon Vehicle Management team, they kept me updated throughout the process and answered any questions I had.

To be honest the whole process to ordering my LeapMotor c10 in Glazed green was really straight forward and all questions was dealt with and answered quickly, massive thank you to Lindsey and Shanigh for all the help you gave me, both of you was 10/10.

Only thing which I did not realise was the monthly price difference being net monthly amount and actual amount taken from salary being salary sacrifice amount.

The whole process was straightforward and Shanigh helped me through out with order, wall charger install and the delivery. Arrived on time, no complaints. Thank you

Dealt with the swap of my current salary sacrifice vehicle to my new one with the minimum of hassle and fuss. Was kept up to date with the electric pod installation and delivery timescales. Shanigh and Lindsey were always on hand if I had any queries.

Great service and great product could not be happier with the whole process

As part of the Lithia Group I would avoid this company at all costs. Customer service is non existent across the board.