Advertised and sold products that are unavailable, told alternative was £150 extra and that their bank details changed so send the difference HERE, wasted a day of building and so far I haven’t rec... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered the wrong size parts. Totally my fault. The staff at Drainage Superstore were most helpful in ensuring I soon received the correct parts and a full refund after returning the wrong parts. 5... Se mere
Virksomheden har svaret
Great Website. I am not in the trade - DIY - and Drainage Superstore made everything easy to follow and understand. Also good communication on the order progress with very fast delivery.
Virksomheden har svaret
Excellent service from start to finish Really pleased with my order from Drainage Superstore. The tank arrived on time, was exactly as described and was well delivered. It has now been installed and... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om DRAINAGE SUPERSTORE
Skrevet af virksomheden
Who are we?
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. Over 18,000 drainage products including channel drains, sewage treatment plants, drainage supplies and so much more.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Kontaktoplysninger
Burrington Way, PL5 3LX, Plymouth, Storbritannien
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4,2
God
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Sturdy products arrived on time
Sturdy products arrived on time, no fuss, fair price, top marks.
1. september 2026
Besvarelse fra DRAINAGE SUPERSTORE
Good morning Ted,
Thank you for leaving us 5 stars!
We're pleased to see that everything went to plan, and if we can help with anything else in the future, please let us know.
Kind regards,
Phil.
Manhole chamber & associated sundries
The ordering process was smooth. We even had a call from their sales agent saying that one of the seals are included with the item so we don't need to buy these specifically. We had a credit back within a few working days. Great service!
4. september 2026
Uopfordret anmeldelse
Besvarelse fra DRAINAGE SUPERSTORE
Good morning Ed,
Thank you for leaving us 5 stars! We're glad that the ordering process was easy, and that our sales team were able to save you a few pounds!
We hope to see you again in the future, and thank you for your valued custom.
Kind regards,
Phil.
Great help making my order
Great help making my order. No fuss when I had to adjust and cancel items. What I did order was is fantastic condition. Can't ask for more
2. september 2026
Uopfordret anmeldelse
Besvarelse fra DRAINAGE SUPERSTORE
Good morning Gareth,
That is brilliant to hear - thank you for taking the time to feed this back.
We really appreciate it and hope to see you again in the future.
Kind regards,
Phil.
Besvarelse fra DRAINAGE SUPERSTORE
Good morning,
Thank you for taking the time to review us. I'm glad that our team were able to give great advice, and if you need anything else in the future please let us know.
Kind regards,
Phil.
Job done
Product arrived on time, as described. Only source for ordered product. Nothing to complain about.
20. april 2026
Besvarelse fra DRAINAGE SUPERSTORE
Hi Chris,
Many thanks for taking the time to review us. We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Excellent service
Excellent service, reasonable price, good communication helpful staff.
2. september 2026
Uopfordret anmeldelse
Besvarelse fra DRAINAGE SUPERSTORE
Good afternoon William,
Many thanks for taking the time to review us. We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Dreadful experience
Dreadful experience. Order took weeks to come and I was forever on the phone chasing the order! Apparently it got cancelled at the couriers and they were not notified.
29. juni 2026
Besvarelse fra DRAINAGE SUPERSTORE
Good afternoon Wayne,
I apologise that your order took longer than expected to arrive, and that you had to chase this up.
Once this was raised with us, we tried to get the issue resolved as quickly as possible - but fully appreciate that this should not have happened in the first instance.
If you require anything else in the future, please let us know and we shall be happy to help.
Kind regards,
Phil.
Besvarelse fra DRAINAGE SUPERSTORE
Hi Denise,
Many thanks for taking the time to review us! We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Fast delivery & easy website
5. september 2026
Uopfordret anmeldelse
Besvarelse fra DRAINAGE SUPERSTORE
Good morning Donna,
Thank you for taking the time to review us. We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Excellent pre and post sales experience.
Very prompt delivery of item and went the extra mile to resolve questions posed. Very helpful and informative staff in all departments I spoke to.
Would strongly recommend.
25. august 2026
Uopfordret anmeldelse
Besvarelse fra DRAINAGE SUPERSTORE
Hi Nick,
Many thanks for taking the time to review us! We're very happy to see that our team were able to assist, and hope to see you again in the future.
Kind regards,
Phil.
Excellent service
8. august 2026
Uopfordret anmeldelse
Besvarelse fra DRAINAGE SUPERSTORE
Hi Derek,
Many thanks for taking the time to review us! We're glad to see that you received excellent service, and hope to see you again in the future.
Kind regards,
Phil.
Ask for delivery tracking
good price, easy ordering, good delivery time - only minor comment was that I needed to ask for delivery tacking (I think because it was coming direct from their supplier rather than one of their stores).
25. august 2026
Uopfordret anmeldelse
Besvarelse fra DRAINAGE SUPERSTORE
Good morning,
Thank you for leaving us this 4 star review. Apologies for the confusion over the tracking. This is more than likely due to the item being sent to you directly from the manufacturer, rather than coming to us beforehand.
If you need anything else in the future, please let us know and we shall be more than happy to help.
Kind regards,
Phil.
Easy to find the items
Easy to find the items. Delivery was good. Items fitted as described and work as directed. Very happy with the items and would reorder should I need replacements in the future.
28. august 2026
Uopfordret anmeldelse
Besvarelse fra DRAINAGE SUPERSTORE
Good morning,
Thank you for leaving us this 5 star review. We're glad to hear that you're pleased with your order, and we look forward to seeing you again.
Kind regards,
Phil.
Besvarelse fra DRAINAGE SUPERSTORE
Good morning Chris,
Thank you for leaving us this review. Great to hear that it reached you quickly, and we hope to see you again in the future.
Kind regards,
Phil.
Ordered on website
easy to order. quick delivery. good price. order arrived as described on website. good quality of order. very pleased. thank you
16. august 2026
Uopfordret anmeldelse
Besvarelse fra DRAINAGE SUPERSTORE
Good morning Muhammad,
Thank you for leaving us this 5 star review! We're very pleased to see that you're happy with your order.
We hope to see you again in the future.
Kind regards,
Phil.
Well priced quality product and…
Well priced quality product and professional customer service which was needed as the carrier DX Express needed bookings on 4 different days to complete a simple delivery. Positive experience marred by the complete incompetence of the carr
22. august 2026
Uopfordret anmeldelse
Besvarelse fra DRAINAGE SUPERSTORE
Good morning,
Many thanks for the review, and we're sorry for the courier issues! That is not something that we ever want our customers to experience, and we apologise.
Kind regards,
Phil.
Good quality and fast delivery will…
Good quality and fast delivery will be ordering again
7. august 2026
Uopfordret anmeldelse
Besvarelse fra DRAINAGE SUPERSTORE
Good morning,
Many thanks for leaving us 5 stars! We're glad that you're happy with the quality, and that your order reached you quickly.
We look forward to seeing you again in the future.
Kind regards,
Phil.
I ordered from Drainage Superstore…
I ordered from Drainage Superstore specifically because I was told by a member of staff on the phone that they could deliver a day earlier than the estimated date. Based on that assurance, I hired machinery and arranged for a driver to be on site to unload the delivery.
On the agreed delivery day, I called for an update only to be told that the delivery was actually scheduled for the following day. I was then told that the earlier delivery date hadn't been passed on internally, but that because I hadn't responded to an automated email showing a different date, this was somehow my responsibility.
I put more weight on what I had been directly told by their staff than on an automated email. As a result, I was left hundreds of pounds out of pocket for machinery and a driver that I had arranged specifically around the delivery date they gave me.
I was offered £50 as an apology towards those costs. That £50 never arrived either.
Ultimately, my experience is that Drainage Superstore put very little weight on commitments made by their own staff. When their mistake cost me money, responsibility was pushed back onto me, and even the small amount of compensation they offered wasn't honoured.
Based on my experience, I definitely would not recommend them.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra DRAINAGE SUPERSTORE
Good morning Tim,
I sincerely apologise for this! We do advise that delivery dates are estimated, and not to schedule work until items arrive. The reason for this is that unfortunately delays can happen that are out of our control. You should have been advised of this at point of order, and I am sorry if that conversation did not take place.
In regards to your refund, I have raised this on our system for finalisation from our accounts team. Once approved, this shall be with you within 3-5 working days.
Once again, please accept my apologies. Our communication could clearly have been better.
If you need any further assistance please let me know.
Kind regards,
Phil.
Quick delivery of exactly what I…
Quick delivery of exactly what I needed. Fantastic. Thank you.
12. august 2026
Uopfordret anmeldelse
Besvarelse fra DRAINAGE SUPERSTORE
Good morning Nick,
Thank you for taking the time to review us! Great to hear that everything was what you needed, and if you need anything else in the future please let us know.
Kind regards,
Phil.
Delivery much slower than advertised
Delivery was not completed by advertised date. Customer service team did not respond to my email asking for this to be resolved and querying the extortionate delivery fee that had been charged for a service that was well below standard.
8. august 2026
Uopfordret anmeldelse
Besvarelse fra DRAINAGE SUPERSTORE
Good Morning,
I do apologise for the delay in your order arriving and for you not receiving any response to your email.
I can see your order was placed on a Saturday so would have been processed on Monday to be dispatched for next day delivery to you. It appears the delay was with DX according to the tracking information they attempted delivery on the Wednesday but could not access the address and redelivered to you on the Thursday. I do apologise this was not within the timeframe that the item was expected however our lead times are estimated as unfortunately delays can happen unexpectedly.
With regards to your email not being responded to I have reported this to the customer service team to be looked in to so this can be investigated as to why this happened.
Please accept our sincere apologies for this.
Kind Regards
Samantha
Dette er Trustpilot
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