Drainageshop Anmeldelser 

I can only speak as I find. Not used before, did read reviews and thought twice.But I ordered and in a short time was told items dispatched,then a message saying it was being delivered. A bit concerned as could not get into delivery company's site my address is not easy , but they found it and on time. Items were a bit distressed but going under ground ,they were all there and correct .Cannot thank the company enough they were a very good price, excellent service and no problem in using again . All the best Al.

The delivery was over two days, but this wasn’t a problem for us. No issues at all, texts informing us of the delivery days, products all look good. Delivery was within 5 days of ordering so happy all round.

Although I experienced some delays with my delivery, I cannot fault the customer service I received from the Drainage Shop. Charlotte was incredibly helpful, professional, and proactive throughout the entire process.

She kept me regularly updated at every stage, chased the courier for updates and information, and took full ownership of the issue from start to finish. Even when the delays were completely outside of the company’s control, Charlotte remained responsive, empathetic, and fully committed to finding a clear resolution.
Excellent customer service really does make all the difference when things don’t go to plan, and Charlotte’s communication and dedication were truly outstanding.
She is a real credit to the Drainage Shop, and I would like to express my sincere thanks to her for all her help and support.
Highly recommended.

This was the first time I have ordered from Drainage shop and they were very good throughout. I place my order a week in advance of my required delivery date. Unfortunately the delivery was one day late, but this was down to a delivery company issue and not the drainage shop as they sent me verification prior that all my items were dispatched on time. After reading some negative reviews I made a couple of calls to confirm my order was complete and that it will be delivered on time. On the occasions I called their customer service department I delt with Courtney and Charlotte who were both very helpful and professional. They both kept me informed via email the status of my orders and were both very courteous on the phone. My order did arrive on two separate deliveries and tracking was available on the day of delivery. My order was complete with all items included.
I would have willingly given 5stars if not for the minor delay with the delivery.
Overall my purchasing experience with the Drainage shop and customer service was very good, I personally would definitely consider buying from the Drainage shop for our further drainage purchases.

My order arrived quikly in two parts. Not a problem but I could have been warned.
customer services when I phoned were quick to defend themselves when part ordered wasn't suitable. When I phoned I knew it was my fault before I started speaking to her. I am a DIY guy I wasn't blaming them just trying to get to WHAT DO I NEED We did get ther. I think they are a solid 4 stars

I ordered a small amount of drainage to be delivered 3 x3mtrs 110mm pipe.And a box of fittings.They delivered when I wasn't at the job I checked the delivery there was only 1 length of pipe so 2 were missing.I called them and they said order was incomplete to follow.There hasn't been any delivery of the missing pipes.They have even answered my emails and no response from them.My advice stay away from this company use another outlet.Sky plastics never let you down you have been warned.P.R Builders reliable.

Placed an order in November and the full order was not delivered. Have phoned up numerous times to see when the rest of the order will be delivered. Each time getting assurances it will be delivered and promises that if it isnt then they will re send the order next day. Still waiting!.. Have asked for a refund for the item which they have promised twice to refund and again still waiting. Awful customer service. Wont use again.

Placed an order with assurances that all items would be delivered by Friday.
Some items arrived on time and only after multiple phone calls was it admitted to me that the rest would in fact, not arrive by Friday. I placed the order in good faith and now cannot complete necessary groundwork before building is due to start.
Complete lack of communication and responsibility from this company, throughout. Would not recommend!

Thanks for update sky and drainag both scam never again

Drainage channel width on the website was 130 mm, actual width is 135mm. Not helpful at all when replacing like for like and having to spend hours cutting customers paving to fit. Also the polyamide grate was warped on 2 out of 5 channels. Less of an issue but still expected better quality!!

2 orders, both had mistakes.

Bad communication first time round, took email and phonecalls before I got anywhere.

More thank 6 weeks to rectify the first order error,

Delivery fee being 14.95 is excessive for small items ordered, good money spinner for the company

Whilst they seem to have a good range of products, poor customer service and ability to accurately pick and deliver orders means its not worth ordering again.

Also after ordering it took days for the orders to be dispatched, these days, company's usually dispatch same/next day, not this company,

They also called me Richard in one if the emails, not sure if this was on purpose, perhaps calling me the shorter version of Richard

Have to say I had an amazing experience with this company when I needed a replacement part for a tiled shower drain. They went above and beyond to locate a part I urgently needed and shipped it to me very promptly. Much appreciated 🙏

Very poor communication, poor customer service and manner. They do not reply to their emails you need to call them. I put in an order and didn't get my complete order- I called them and they were very unhelpful and rude. They were unable to fulfil my full order (despite me paying). I will not be using again

Ordered from these guys twice and they have been solid both times.

I noticed there are some controversial reviews but I cannot complain. Delivery has been fast, materials good quality and competitive price both times…

Looked at this site postage £14.90 on a plastic pipi as big as my thumb. The item cost £3.95 VAT at 20% when I went to school meant 78pence they are charge £4.95p that's fraud to my mind be warned read everything when you go to your basket

Was told conflicting information causing delays to my project

Received a delivery on Friday which was missing an item
Called up and was told this was left at the delivery companies' depot and would be delivered on Monday. Tried to go collect as it was important but was told this wasn't possible.
Called up to chase today (Monday) as I hadn't heard anything else, I've now been told it's not at the depot and they will have to send a new one out. I've now had to request a refund and will have to go out and buy a replacement as this was needed Friday and has put everything on hold causing even more stress and time/money.
I feel like I was just palmed off as it was a friday.

The ladies I spoke to were nice but you don't always get through on the first try

Placed an order for 20 channel drains and other sundry items on Friday 8th November and everything turned up on Wednesday 13th November. Perfect service, great products, all as described. Absolutely no hesitation in ordering again from this business. We have used other larger well known internet basedbranded companies in the past, with poor service and inferior products. Please don’t be put off by other reviews.

Perfect in everyway.
I put my order in sunday evening and received an email tuesday to say my order has been sent for delivery.
My order turned up Wednesday 8.30 am which was well wrapped.upon opening the boxes the drains inside were very good quality for what i paid.
I cant ask for better really.
Thanks drainage shop 10 out of 10.
I will use you again and recommend to all.🙂

Stuff never arrived on day it was supposed to and never turned up.Still waiting for refund and all I got was attitude of staff

Very poor quality products and customer service is just as bad. If you're looking for longevity, look elsewhere.