It was such a joy to interact with Catalina from Douglas & Gordon. She tirelessly tried to find the right options for me last year, and when I came back looking again this year, she simply picked up w... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
We worked with Matthew Williamson to sell our flat in Putney. He was great to work with -- really responsive to calls and messages. He showed our flat and was able to get us a quick offer. When that o... Se mere
Virksomheden har svaret
We recently asked Olivia Pennie to help sell our house having failed the previous year to do so with another estate agents. She made the whole process really easy and we were really impressed with how... Se mere
Virksomheden har svaret
Elouise and Sam have been excellent is helping me with my move from family home to my first rental. They have both gone above and beyond helping with referencing, getting my new home sorted and answer... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Ever since we opened our first office off Sloane Square in 1958 we’ve been dedicated to giving our customers the confidence to make life-changing decisions with certainty and peace of mind. Inspiring confidence is what we do. It's what gets us out of bed each morning. It pushes us to constantly innovate so we can provide property services that go further, dig deeper and get better results for our London clients.
Kontaktoplysninger
41 Paradise Walk, SW3 4JL, London, Storbritannien
- 0207 963 4600
- marketing@dng.co.uk
- douglasandgordon.com
4,7
Fremragende
342 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Avoid this agency
They demanded tax returns and would not be lenient and do bank statements instead, wasted my time. Difficult to deal with and bad communication
18. december 2025
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Besvarelse fra Douglas & Gordon
Thank you for your feedback. We’re sorry to hear you were disappointed.
As part of our referencing process, we are required to obtain specific documentation in line with regulatory and compliance obligations. Where the relevant documentation cannot be provided, we’re unfortunately unable to proceed with an application.
These requirements are applied consistently and are not discretionary. We appreciate this may be frustrating, but they are in place to ensure a fair and compliant process for
all parties.
Warm regards,
The D&G Team
Seamless flat sale
My experience selling our flat with D&G was faultless. The team were knowledgeable and communicative throughout each step of the process, and made what could have been quite a complex sale feel very straightforward. I appreciate the time and effort Rob put into each step - he was readily available and went above and beyond to keep things moving forward. I wouldn't hesitate to recommend him or the team.
1. december 2025
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Besvarelse fra Douglas & Gordon
Dear Fraser, Thank you so much for taking the time to share your experience. We’re delighted to hear that the sale of your flat felt smooth and straightforward — that’s exactly what we aim for.
Rob will be especially pleased to know his support made a real difference. He’s incredibly dedicated, and your comments about his communication and commitment mean a great deal to us.
We truly appreciate your recommendation and are grateful you chose D&G to guide you through the process. If we can ever help again in the future, we’re always here. D&G
Tom Yeomanson at Douglas & Gordon
I bought my Balham flat from Douglas & Gordon over twenty years ago and am very glad that I went back to them to sell it. Tom Yeomanson’s suggestion that I should try to market the property, ravaged by unanticipated structural work, ‘as a shell’ proved to be truly inspired – with prospective buyers flocking to take advantage of this perhaps rare opportunity. While I was 300 miles away in North Wales, Tom steadily steered the sale to a conclusion that left all parties very satisfied. He was an absolute godsend.
5. december 2025
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Besvarelse fra Douglas & Gordon
Dear David,
Thank you so much for sharing your experience — it truly means a great deal to us. Returning to D&G after more than twenty years is a wonderful vote of confidence, and we’re delighted that the sale worked out so successfully despite the challenges with the property.
Tom will be thrilled to hear your feedback. His idea to market the flat as a shell was a standout strategy, and we’re so pleased it helped attract the right buyers and achieve a positive outcome for everyone involved. Managing a sale from 300 miles away is no small task, and we’re glad Tom was able to make the process smooth and reassuring throughout.
We’re incredibly grateful for your kind words and for choosing D&G once again. If we can ever assist you in the future, we’re always here. D&G
Outstanding
Outstanding. Tom delivered an exemplary service, supporting, advising and chasing where necessary. Rarely have we experienced such exceptional service and we send our immense gratitude and thanks for all the guidance, help and support provided.
9. december 2025
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Besvarelse fra Douglas & Gordon
Dear Deborah,
Thank you so much for your wonderful feedback. We’re delighted to hear that your experience with Tom was outstanding.
Your gratitude and kind words mean a great deal to Tom and the whole team. It’s been a pleasure assisting you, and if we can help in any way in the future, we’re always here. D&G
Lamees Kriel was very helpful and…
Lamees Kriel was very helpful and professional, Thank you!
4. december 2025
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Dear Alex,
Thank you so much for writing this review. We look forward to helping you again in the future. D&G
Terrible support
Terrible support, discover cockroach when we move in. After 1 month the problem was not solved. I have to pay the rental and an hotel. At the end still have to pay nearly 2 months of rental without having passed 1mn in the apartment. So run away if you are looking for a trust company.
25. september 2025
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Besvarelse fra Douglas & Gordon
We’re very sorry to see that you’ve rated us 1 star and would really appreciate the opportunity to understand what happened.
Please email your contact details to contact@dng.co.uk so we can follow up with you directly.
In the meantime, please accept our best wishes.
Great experience
In the mist of finding a rental in London, we came across a property listed by Douglas & Gordon, who very promptly booked us in for a viewing. Catalina was the person who we were in contact with and she’s been absolutely brilliant. Always very attentive and prompt in her responses. The whole experience was quick and as trouble free as it can be.
28. november 2025
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Besvarelse fra Douglas & Gordon
Dear Vanessa, thank you so much for taking the time to write this review. Catalina is a true professional and stops at nothing to help her clients. So glad she could help you find your new home. We look forward to helping you again in the future. D&G
First time renters
My sister and I were looking for our first property to rent together, so we are very new to the area and the process. Catalina guided us through it all and has been very attentive to all our queries. Catalina has been fantastic all round!
28. november 2025
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Besvarelse fra Douglas & Gordon
Dear Charlotte, thank you for the lovely review, Catalina will be delighted! So please that we were able to help you and your sister find a home. We look forward to helping you again in the future. D&G
We had an amazing contact with Catalina…
We had an amazing contact with Catalina for our search of rent. She has been very reactive and easy to communicate. Definitely to recommend for property search.
7. november 2025
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Besvarelse fra Douglas & Gordon
Dear Keyi, thank you so much for this review! Catalina will be very grateful. We look forward to helping you again in the future. D&G
Excellent service provided by Tom…
Excellent service provided by Tom throughout who made the experience as a first time buyer as simple and stress free as possible!
1. november 2025
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Besvarelse fra Douglas & Gordon
Dear Max,
So glad to hear that your first home purchase was stress free. You were in very safe hands with Tom Yeomanson. He is a true professional. We look forward to helping you again in the future and thank you for taking the time to write this review. D&G
Rob was awesome throughout my first…
Rob was awesome throughout my first home purchase! He always made sure I was looked after and any questions I had along the way were answered promptly, even when some hiccups occurred throughout the purchase process.
Rob was a pleasure to work with and I highly recommend !
31. oktober 2025
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Besvarelse fra Douglas & Gordon
Dear James,
Thank you so much for taking the time to leave a review. Rob is a superstar and we are so glad you agree! We hope you are happy in your new home and look forward to helping you again in the future. D&G.
Reliable, professional service
I sold my flat in Streatham Common last month through Douglas & Gordon using Simon Darvill-Watson. From the first contact, I knew I was dealing with an expert. No unrealistic valuation, an honest appraisal of the flat, and a nice person to deal with. Through Simon's relentless hard work, the flat sold within 6 months of marketing. D&G and Simon are proper estate agents; trustworthy, reliable, great market knowledge and someone I can recommend without reservation
11. november 2025
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Besvarelse fra Douglas & Gordon
Thank you very much for taking the time to leave this wonderful review for Simon. He is a superstar and a seasoned property expert. We look forward to helping you again in the future. D&G
We had a great experience with Charlotte and the team!
We had a great experience with Charlotte Sweeney and her team at the Chelsea Office! We hope that the Flyp Homes team can work alongside them on many deals in the future.
17. november 2025
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Besvarelse fra Douglas & Gordon
Dear Henry, we really appreciate you taking the time to leave Charlotte a review. We definitely look forward to working with you again in the future! D&G
Outstanding service with a personal touch
We are extremely grateful to our estate agent, Rob Stanley, for seeing us through the sale and completion of our flat in a tough market. His wealth of experience, good humour, tact and professionalism made the entire process much easier. We are so confident in his skills that we have already recommended him to a number of other people we know who are looking to sell. Thank you Rob!
23. oktober 2025
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Besvarelse fra Douglas & Gordon
Thank you so much for your thoughtful review! We’re thrilled to hear that Rob provided such exceptional support throughout your sale. His experience, and personable approach make him a real asset to the team. We truly appreciate your recommendations and are delighted the process was made smoother with Rob’s help. D&G
Flat sale NW10
We recently sold a flat in NW10 with the help of Shash Stevens of D&G, she could not have been more helpful and enthusiastic. The sale was not easy but she pulled out all the stops and got us there in the end. A credit to the company, always at the end of the phone/whatsapp, always helpful. We could not have done it without her.
29. september 2025
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Besvarelse fra Douglas & Gordon
Dear David, Thank you so much for your kind words! We’re delighted to hear that Shash provided such dedicated support throughout your sale. We’ll be sure to share your lovely feedback with her — it means a great deal to the whole team. We look forward to working with you again in the future! D&G
From the moment I met Shash Stephen at…
From the moment I met Shash Stephen at Douglas & Gordon I felt I was in safe hands with the sale of my flat in Brent. She expertly advised and guided through a very difficult sales process - made more so by the inefficiency of the buyer’s law firm. Her knowledge of the market and the whole sales process was invaluable and I would strongly recommend her services.
26. september 2025
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Besvarelse fra Douglas & Gordon
Dear Karen, Thank you for taking the time to share such thoughtful feedback. We’re so pleased to hear that Shash’s expertise made a real difference during what sounds like a challenging sale. Her deep market knowledge and commitment to her clients are second to none, and it’s wonderful to know you felt supported throughout the process. We truly appreciate your recommendation and will be sure to pass along your kind words to Shash. D&G
Knowledgeable and helpful
Our agent, Tom Yeomanson, was very knowledgeable and helpful. He knew the seller well and this made the process as smooth as possible. He was always quick to respond and moved things along well.
6. oktober 2025
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Besvarelse fra Douglas & Gordon
Dear Sally, Thank you for your kind words. We’re delighted to hear that Tom’s expert knowledge helped make your purchase process smooth and straightforward. He takes great pride in building strong relationships with both buyers and sellers, and we’re so pleased that this made a positive difference in your experience. We look forward to working with you again in the future. D&G
Mark Paris is a fabulous estate agent
Mark Paris is a fabulous estate agent. Extremely likeable and professional.
10/10 from me
5. september 2025
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Besvarelse fra Douglas & Gordon
Dear Cyrus, Thank you so much for your 10/10 review!! Mark will be delighted to hear your review. We look forward to helping you again in the future. D&G
Shash was amazing
Shash was amazing! She looked after us at every stage and helped made buying our first home very special!
12. september 2025
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Besvarelse fra Douglas & Gordon
Dear Emily, Thank you for your lovely feedback! We’re thrilled to hear that Shash made your first home purchase such a positive and memorable experience. Buying a first home is a huge milestone, and we’re so pleased she was able to support you every step of the way. Congratulations on your new home! D&G
Helpful & generous with advice
Mark Paris is always generous & helpful with his advice & goes out of his way to assist (with a flat rental). He also has an easy, likeable & witty manner but also works hard for his clients and agency. TY
3. september 2025
Uopfordret anmeldelse
Besvarelse fra Douglas & Gordon
Thank you for your kind words! We’re delighted to hear that Mark’s advice and support made such a positive difference to your experience. He takes great pride in looking after his clients, and your feedback is a wonderful reflection of his hard work. D&G
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