Direct Sight  Anmeldelser 

Excellent varifocals. Took a while to arrive, but worth the wait.

I recently purchased my first pair of reading glasses from Direct Sight. Unfortunately, when they arrived, one of the lenses had popped out of the frame. I contacted Direct Sight and they explained that the lens had not been fitted properly, and they kindly sent me a replacement pair.
However, the replacement arrived in a small cardboard box with no protection, and once again one of the lenses had popped out. Fortunately, I was able to carefully put it back into the wire that holds the lens in the frame.
I had already mentioned after the first delivery that I thought the glasses would benefit from being better protected, perhaps with some bubble wrap or a protective case, as they are quite delicate.
The replacement frames were also a different colour from the ones I originally ordered. That said, the glasses themselves work very well and I am happy with the reading quality.
Overall, I appreciate that Direct Sight sent a replacement when I reported the first problem, but I do think the glasses need to be packaged better and the lenses need to be fitted more securely. This is my honest experience as a first-time customer.

Great to deal with!!

I ordered my glasses from Direct Sight on 21st September. It is now 5th October and I still don’t have them.

Direct Sight advertise that orders are fulfilled in “days, not weeks”.

Well, I’ve been waiting two weeks and still have no glasses, so that claim certainly doesn’t reflect my experience.

What makes the situation worse is their response when I contacted them.

I was told they would hopefully have the glasses with me by the end of this week.

Given how long I had already been waiting, I asked them to send the glasses by express delivery once completed.

They refused.

This is particularly frustrating when Direct Sight themselves offer a next-day express service.

After failing to meet the expectations they set on their own website, you would think upgrading the postage would be the absolute minimum they could do to try to put things right.

Apparently not. I was simply told there was nothing they could do.

I have now told them to cancel the order and issue a full refund.

I'd rather take my business elsewhere than continue waiting for a company that advertises fulfilment in “days, not weeks” but then appears completely unwilling to take even a basic step to resolve a delay.

Very disappointing experience from start to finish. Advertising fast turnaround is one thing — actually delivering it, and looking after customers when you don't, is another

Great service. Had to have them replaced and it was no trouble and they didn't charge me. Would use them again.

I ordered 2 pairs of glasses, one a reglaze and the other a new pair of reading glasses. Im absolutely delighted with both! The readers arrived in a week and the others took a little longer. Highly recommended and my husband has now ordered his.

Direct sight stood out to me for its return policy. Their website states that you can buy with confidence because their 30-day return policy means you can get a refund if for any reason that you’re not happy with the glasses

What they didn’t make clear is that you only get a refund on the price of the frames and get a credit note for the price of the lenses. Which meant I only got half of my £110 back.

I returned the glasses because they weren’t a good fit and felt a bit cheap. So why would I return to spend my credit and risk loosing even more money to them?

They do state on their website that your lenses will be refunded in a credit note tbf but you have to go look for it.
In the end I felt catfished with the full refund plastered all over their website.

My glasses arrived broken, one lens is wobbly and falls out of the frame also the frame is not the one I ordered! I have tried contacting the company in numerous ways but cannot get hold of them at all. Really disappointed. AVOID!

Very disappointing! ordering was easy. Chose direct sight next-day delivery was advertised, but after payment the delivery date kept being pushed back. I was first told the right lens had failed quality checks, then later that the left lens had a chip. Despite being told the order would be prioritised, it was still not dispatched nearly three weeks later and remained marked as "taking longer than expected". As I urgently needed the glasses because my own pair had broken, I had no choice but to cancel. Had I known the true delivery timescale, I would have ordered elsewhere.

Ordered a set paid £10 for same day dispatch (before 3pm as per their terms and conditions) weren't sent that day, left it well over 24 hours and emailed asking for an update and agreed to refund the £10 fee. Still now third day and still not dispatched. Don't bother ordering from them just go with someone else, it's clear there's some issues that they can't manage. Still no dispatch, ordered 29/9 still no update 1/10. Update, still not dispatched today, further email stating that there was an issue with a lease, hence I cancelled my order. What a poor, poor service. Try someone else.

Ordered single lens glasses with express delivery to take on holiday abroad tonight. They haven’t arrived in the timeframe that was stated on ordering so I’m having to use an old prescription pair for 2 weeks. According to tracking they were sent last night and now with Royal Mail miles away. I wish I’d read the reviews of this company before I used them and I would have bought from somewhere else. I’ve tried to get in touch with them this morning but their website is not working and they aren’t answering the telephone. What an awful company to buy from.
I eventually managed to get on the website to log into my account but it won’t accept my password that is 100% correct and it won’t let me reset it either. What is going on with this business?

Appalling communication and service. Please do not use this company. Pay a little extra to get specsavers or your local opticians to do it.
I sent my glasses off over a week ago and had no confirmation that they have even received my glasses. I have emailed, used live chat and have called only to be held for 30 minutes and then get hung up on. I have had absolutely no response from them.

I'm trying to cancel my order but I can't get a hold of them.
This is the 2nd and last time I will every be using this company.

Next day service still not arrived 12 days later.
I ordered 2 pairs of glasses for next day delivery 12 days ago and finally gave up and cancelled the order today. I was charged for express delivery for both pairs. This was refunded only after I chased up non delivery and requested it. I did not get one single unsolicited update from customer services. They tell me it will take up to 10 days to refund my money despite failing to produce my glasses. This has been an absolutely dreadful experience and I would urge people to use another supplier.

Ordered two pairs of glasses with express. They didn’t arrive. Was told by customer service they’d just changed their process so it would take 24-48 hours and they would refund both lots of postage. Unfortunately they only refunded one lot, and they weren’t posted for 5 days. When I received them, there was only one pair of glasses. I’ve now been trying to contact them for three days. Can’t get through on the phone as it says there’s no available agents, and I haven’t had a single response on live chat for over 2 days. Absolutely ridiculous.

I ordered tortoise glasses online and I paid extra to be thin and extra tobe dispatched within 24 hours. I received no tracking number, the customer service didn't reply to me regarding the tracking number despite multiple emails and calls. I received the glasses in a plastic bag a lot darker than the picture nearly black, the arms misaligned and one of the lenses is unstable inside the frame. The quality of the glasses is very poor and the customer service is horrible.

Ordered glasses and paid express shipping at £9.95, delivery estimated Tuesday last week. Still no sign. Customer services last week said dispatch 24/48 hours but still no sign of them leaving. Tracking just says ‘your orders taking longer than expected’.
Customer services last week advisor said they changed warehouses Monday and are having problems….:shame it’s the end user that’s impacted by poor planning.

Still waiting on glasses. I couldnt get the fast delivery due to extras I added but was told a few days. Nearly 2 wks now before I can expect them if that date stays the same. Its been changing. They still had the ordasity to charge for swift delivery. Had I gone to my opticians it would have cost me a little more but Id have them by now and also theyd have fitted them for me and Id get a great follow up from them and gaurantee. Lesson learned. Id avoid buying glasses online.

I ordered express next-day without entering a PD. No phone call, they couldn't progress the order. I entered the PD next day and the order was still not processed that day. They won't refund the £10 Express Next Day fee. The glasses maybe fine, but the next day is an absolute con. No idea when I will receive the glasses. I have actually asked for cancellation.

The next day should not even be chargeable if you need more info. Poor. I wouldn't mind but customer service then horrific. "We want to get them perfect so be patient". Fine... then don't offer Express Next Day!!

Took approx 10 days
£4.95 for postage - arrived with a second class stamp
No case or even a protective sleeve
Spelling mistakes on web site
Very average. At least the glasses do the job

Reasonable price and very efficient and competent .