Direct Sight  Anmeldelser 

Not up to scratch.I got a notification from shop saying I had a package from Hong Kong Post which was on its way.I asked Direct Sight why and they said they didn't know where it had come from.They insisted all glasses are made in the uk.They arrived 4 days later in a plastic bag labelled with a completely different style to the one I ordered.The bag had an address of a company in Malta and another in Stanmore.Neither of which matched up to Direct Sight.The lenses do not seem to be correct but I can't verify that.My guess is they outsource frames and possibly lenses.I would not recommend.

I love that the Trustpilot rating on directsite.co.uk is out of date....

I think I'd be less disappointed if the glasses were decent, they are not.

Paid for express service, didn't get it. Contacted customer service multiple times and was lied to about it
"shipping the next day". Did receive a refund for the express service but they still arrived much later than even the free service suggested.

Will not use again.

I have never been so disappointed in a company in my whole life. I placed my order and payed extra to have it delivered quicker. They told me each day it was going to be dispatched that day and every single day it was not - at this point after being told 5 days in a row it was going to be dispatched and it said still in the lab by the Wednesday. I told them I would like a full refund they then said I would get a full refund which was £29

When I checked my email to say I was having a refund it said I’d be refunded £24 and today had my refund and it was only £18.45 to which I emailed them and rhey said it was because I had a discount applied. Worst company ever dont even bother ordering. Disgusting customer service too.

The glasses got stuck in their lab and never delivered. I have complained numerous times but it seems the reply comes from an AI bot. Ordered on the 14 September - now its 24 October and still no sign. I have suspicion their customer service is AI driven and the automation makes it almost impossible to chase orders and see whats happening.

Ordered 2 pairs of glasses. Took a month to arrive despite promises of earlier delivery dates.
The quality of both pairs is very poor. The readers are exceptionally bad quality.
And no glasses cover or case with your order.
I will not be using them again.

Received glasses with incorrect prescription. Have tried to make contact numerous times but no response.

Absolutely painful company to deal with!

Where do I begin? Easily the worst, most painful, most frustrating company I've ever had the honour of dealing with.

I was going to write a big in depth review/timeline but I'm so fatigued from the experience I can't be bothered to relive it.

- Faulty glasses with loose lenses
- Over 50 back and forth emails sometimes getting ignored for a few days until I mention getting hold of my credit card company to claim.
- Chasing up where my glasses are and getting told lies about them being ready.
- Having to send tracking proof and photos of my returned glasses as there is obviously shocking organisation.
- Finally received the last part of my order after over a month of waiting.

Do yourself a favour and don't bother.

Look at the bad reviews, they really are that unorganized. They've been nearly struck off companies house a few times probably can't organise their accounts either.

AVOID!!!!

AVOID,AVOID, AVOID THEM, THE GLASSES IS FROM £1 SHOP!!!! COMPLETELY RUBBISH!!!!!!!!

One of the worst customer service companies I’ve ever dealt with.
All previous negative reviews relating to refunds/ postage refunds and then ignoring emails are exactly as I’ve just experienced.
Avoid and order from elsewhere

Appalling Service, Broken Promises and a Complete Waste of Time

I placed an order with Direct Sight on 16 September 2026 for a pair of prescription glasses, with an estimated delivery date of 25–30 September.

When I contacted them on 29 September to chase my order, I was assured my glasses would be ready within four working days. Unfortunately, that promise came and went, and I was still left waiting.

What made this particularly frustrating was that I was without glasses and struggling to carry out my work because I couldn't see properly. Despite explaining the urgency of my situation and submitting a formal complaint requesting management intervention, the matter was never satisfactorily resolved.

I gave Direct Sight every opportunity to put things right, but eventually I lost confidence in their ability to fulfil my order and had no option but to cancel it.

Nearly a month wasted, no glasses, broken promises and a thoroughly disappointing experience.

When you're ordering prescription glasses, you rely on a company to deliver within a reasonable timeframe, particularly when your eyesight affects your ability to work.

Based on my experience, I certainly wouldn't recommend Direct Sight and won't be using them again.

This company jumped in to my search for quick, well priced glasses on ,October 6th 2026. Promising quick glasses they just wanted my prescription, then reading only glasses would be here quickly.
It's now 21st of October, no glasses and just an excuse for the hold up!! Pathetic
Never again.

I have ordered 5 different frames with the standard demo lenses (Warren, Saskia, Milo, Halo, Octavia). Not only it took 10 days to receive non prescription demo frames, they also sent me the wrong frames - 2 x Solo, 2x Carlton, 1x Brooklyn. What is more, the quality of the frames is awful, i.e. you can get a very similar frame for 7 £.
On the 1st of October all 5 frames were returned and delivered to them on the 5th of October.
They confirmed that the refund was processed, but I had to open a dispute with my credit card issuer to receive my money back.
Never again!....Avoid!

Weeks of frustration just to place an order – extremely disappointing
I was initially very pleased with Direct Sight. I returned my glasses to have the prescription checked, and the customer service team were professional and helpful. Unfortunately, that positive experience did not last.
I was issued a lens credit voucher to use towards a new order, and everything seemed straightforward until I tried to place it. I paid using Apple Pay, the money left my account, but no order was created. When I contacted customer services, I was told the money would probably be returned by my bank because they had no record of an order, and I was advised to try again. I did, and ended up with two payments cleared from my bank and still no order!
After several emails, I eventually received refunds for both payments and was told Apple Pay did not work with their system. If that is the case, why is Apple Pay still offered on the website?
I was then advised to try again using my bank details instead. Unfortunately, the website repeatedly threw me out at the payment stage and, to make matters worse, my lens credit voucher was no longer available to use.
This has now been going on for weeks. I have tried emails, telephone calls and live chat, all with very little success. Nobody seems to join the live chat, and after waiting 30 minutes on the telephone, I finally reached number one in the queue, only to be cut off!
I then emailed asking Direct Sight to process the order manually. I was told this was not possible but that someone would call me to arrange it. I am still waiting.
On 21 October, I sent another email requesting that someone contact me before 3 pm to arrange the order, or that the £96.05 lens credit be refunded to my bank account. Once again, no call, no order and no refund arranged.
I have spent hours upon hours trying to resolve something that should be incredibly simple. I am now genuinely concerned that I will lose the value of my lens credit altogether. I did not want anything complicated; I simply wanted to order my glasses using the credit Direct Sight had provided.
I am incredibly disappointed by the lack of communication and the failure to resolve this issue. The professionalism I experienced at the beginning has been completely overshadowed by weeks of frustration and wasted time.
I will now be pursuing this through the appropriate consumer advice and complaint channels. If you are experiencing similar issues, I would encourage you to seek advice about your consumer rights and your options for escalating the matter.
And yes, I really wish I had read the reviews before ordering.
Direct Sight, I would still welcome a resolution. You have my number, you have my e-mail – Emily and Zoe know my situation well!

Dreadful .
Waited 27 days so far still waiting for my glasses.
Finally got a reply from customer service.
It was a picture of a delivery code that doesn't work on royal mail app.
I've tried to email again and again just get a copy of the delivery code.
No apology
No explanation
No reply to my email regarding a refund .
Also got hung up on after waiting 30 plus minutes to try and talk to someone directly.
I wouldn't bother not worth the trouble.

really happy, broke my glasses, i am hgv driver so needed them fast, and got them fast, people saying in reviews they are poor quality, they seem fine to me and i got the cheapest available. either tide me over until i got new script.

Ordered glasses with next day delivery and two weeks later not even been dispatched. Got a charge back with bank.

Do not order from this company!

I ordered 24th September, paid for next day. They claimed I would get a refund for this still has arrived in my bank account. I had to pay twice for my glasses and awaiting a refund for the first one. The glasses still haven’t arrived. They keep claiming they are going to be dispatched and I will get an email. This still hasn’t happened. Since complaining to them via email they are now not responding and I am getting no response and no phone calls being answered! I have lost over £100 to this company and still no refund! So do not order from them!

Ordered from these before and the glasses are fine, nothing special but you get what you pay for.

The issue is how incredibly slow they are. A month has gone by and it's still "in the lab" likely meaning it hasn't even been started yet. I think a month is an unreasonable amount of time to lens plain glasses and send them out.

I wonder if they are incredibly short staffed.

Not good enough. Two stars because when previous orders eventually arrived, they were fine

Scam sight do not respond to queries do not answer phone ordered 5 weeks ago on 24 hour okease please do not order from them

Poor quality frames , no better than a £6 frames you can pick up from a supermarket. They didn’t even supply a glass case . They look cheap, very disappointing paid £88