Direct Hearing Anmeldelser 1.199

Having been a client of Pacific Hearing (a 5 star rated audiologist-run in-person hearing clinic in SF Bay Area CA) and receiving excellent treatment and advice for over 7 years I was quite anxious to try DirectHearing.com since it is in the cloud. However my experience in pre-sales with Rachel N was positive enough for me to try their service thru an online contact.

Having received my recommended hearing aids (Phonak Infinio Sphere I90) in the mail and following the detailed accompanying directions I was still tentative about whether this experience could compete with my past excellent experience. But, I was blown away by my two interactions with Cynthia V today! What a delightful, professional, smart, kind, thorough, skilled, communicative and comfortable experience this has been. Cynthia and I were able to build a rapport quickly and through her expert guided help I achieved all of my goals, including adding additional programs, answering all questions so that I am left wondering what took me so long to save money, but to have such a knowledgeable audiology professional only a text or phone call away.

Thanks DirectHearing for your terrific service and excellent judgment in hiring professionals like Cynthia.

It was a good price point compared to the “brick & mortar” alternative. The tuning process via the phone was very similar to the in-person tuning, because I have now experienced both!

Great folks, great price, and great product

Cynthia was very professional, she showed she really care and was there to help me and explain the process.
Hopefully you will be able to retain her for many years, great personality.

Low hassle factor in getting it done right.

Easy warranty process - took a bit longer than I originally expected but resolved my hearing aid problem.

Saved money and service was great.

The price, I m still waiting for my custom receiver to get assistance to use them

Very responsive to needs and make themselves available for calls and questions. Knowledgeable.

Quick delivery, on phone service and hearing tests and great service.

Rep was responsive and professional. I received a replacement part to my hearing aid without a problem.

Quick turn around.
Trusted me that I knew what I was talking about.

Technician very professional and courteous. Hoping tweaks allow for better hearing

I was able to get what I wanted quickly. My hearing aides are great!

Great service on warrany to replace batteries.

Great service. Thanks for being there.

Customer service is great and the hearing aids are perfect! I would recommend to anyone who needs hearing aids.

Great communications, good follow up with customer support.

Cynthia was more than helpful. She was not only able to help me restore my rechargeable under warranty but she also was able to help me with my battery back-up pair that I had bought elsewhere a decade ago. So friendly too!