Direct Gap Anmeldelser 

So friendly and helpful. So nice to be able to have personal contact.

Diane was very knowledgeable and made the process easy.

Called to purchase gap insurance for my car. Explained my circumstances and was told the product I need to purchase. Answered a set of questions and done!

A few questions I had were answered clearly, and it was a pleasant experience.

as always competitive prices and friendly professional staff

Hayley was excellent. Very friendly and easy to talk with. She had good product knowledge and the policy was set up quickly with immediate effect. I have bought GAP Insurance now for several years and will continue to do so.

I have been using Direct Gap for over 10 years for all the car fleet at my company. Hayley was excellent. Bubbly, confident and knows her job. Thank you Hayley.

Great prompt efficient service

Very helpful and knowledgeable.
So nice to speak to a real person who is British and you can communicate with

I have been a customer of Direct Gap Insurance for many years and have always found them to be polite, good value and very efficient.
I always recommend them as they are quick in setting up , emailing confirmation, advising of any refund and how much.
Brilliant company

Great service , professional and courteous.

Diane was very helpful easy to deal with. Good value cover

The customer service representative (Hayley Whitworth) made the Lease GAP insurance purchase experience very easy to understand and complete.

A very pleasant experience in taking out a new policy.
Haley was very pleasant, polite, helpful and professional in taking time to explain everything and made sure that all details were correct and nothing left out. A most reassuring process with Hayley making sure that all details were absolutely correct and documents forwarded immediately. An excellent service

Fast callhandling, pleasant, cheery and very helpful staff and a reasonable price. What more could you want?

I have just changed my car and needed to cancel the existing policy and arrange a new policy. The service that I received from Diane was excellent and done in a friendly and professional manner.

Great service fully explained.

HALEY, THE REPERSENTATIVE I SPOKE TO WAS WONDERFUL. THE PRODUCT WAS MUCH THE SAME AS OTHERS, I FELT GOOD VALUE. HALEY WAS THE REASON I CHOSE DIRECT GAP, HELPFUL, OPEN AND FUNNY. I HAD ALSO SPOKEN WITH ANOTHER COLLEAGUE BEFOR THEY WERE ALSO VERY PATIENT WHICH IS WHY I CALLED BACK.

Spoke with Haley, the GAP Insurance advisor today. Very knowledgeable and helpful in explaining my options. Haley had a very nice manner and was extremely polite and courteous. If you need GAP insurance these are the people to speak to.

So far not a good experience. Both days over the W/E when I asked for a quote I got a 404 notice saying the page wasn’t available. Today I can get an online quote but the example and the policy wording seem to contradict each other. Rang at 5.15pm to get clarification but the answer machine said they are closed but also said their opening hours are 9am to 6pm and the website says their same. Not sure what is going on.

Has anyone had to claim from this company? If so is the claims handling like this too? Any comments would be much appreciated.

Very helpful staff, made an initial enquiry on line but wished to clarify a few details. So I telephoned and was able to talk to an actual person who gave clear explanations and provided me with the cover I needed easily and quickly over the phone. My policy was in my inbox all in less than 15 minutes, excellent.