Diamond Home Support Anmeldelser 

Apart from being excellent at what they do, they are also caring and compassionate. When my husband died lately they were very good about changing hours and days to accommodate my needs in that terrible time.

We have had a really great experience with Diamond, who provide a fortnightly cleaning service. Our cleaner is very friendly and lovely, as well as skilled - she leaves our home spotless, which makes it really easy to relax in. We're particularly happy that we can book in fortnightly, as not every company allows this, and the price is very reasonable. The Diamond team also worked really hard at the beginning of our contract when our scheduled cleaner left at short notice; they pulled out all the stops to make sure we could still have our home cleaned and remained communicative and helpful throughout despite the stress for them! No complaints at all and would recommend to anyone!

Terrible overall experience. I have never left a review before but felt compelled to share this.
1) The first cleaner they organised didn't turn up, without any communication from the cleaner despite the day before saying they would be there. My wife had to wait around all day with our 9 month old baby not knowing what was going on.
2) Trying to give them a second chance, we booked another cleaner to start soon after. At no point in the booking process were we told to provide our own cleaning materials. Therefore the cleaner turned up empty handed. They said they could do the clean with our limited cleaning things, but I really wish we had said no:
- Every surface was left with streaks and layers of dried out product.
- Edges of rooms were left untouched by the hoover.
- The hoover was left broken.
- Numerous towels were left with bleach stains all over them.
Essentially the house was worse than before the clean and we had to stay up sorting it all out through the evening.

Despite all this, the worst part was that when we explained the issues about the towels and the hoover to Caroline (the person who organised the business), she said she would inform the cleaner and there has been no follow up since.

There has been no offer to remedy the damage and no accountability taken. This is very unprofessional and extremely disappointing.

Helpful,speedy,nothing too much trouble, always pleasent.

I would not recommend this Company . I made a booking for my elderly parents . Cancelled the cleaner on the day with zero notice . Had taken the direct Debit payment out the same day of the cancellation. Very disappointing certainly would not make anther booking with this Company .
They seem very organised taking payments but not as organised on providing a reliable Cleaner on the day.

From the start, Patience has been extremely efficient, as have her cleaners.
I was very impressed with her thoroughness and how hard working all the people that I met from Diamond Home Support were. I was always pleased with how nice our home looked, and it was such a luxury to not have to worry about cleaning. Whether you're someone who can afford cleaning on the regular, or someone who needs some extra help around the house after having a baby (like i was!) I cannot recommend Patience and Diamond Home Support enough

They are a really great company to deal with. Very kind and friendly plus extremely helpful.
My cleaner is everything I could wish for.
I am pleased I found the company.

A relatively new customer of 1 month. Waited ten minutes after time cleaners were supposed to arrive ( their slot 9 am to 11 with two cleaners In total four hour clean) texted if they were on their way.
The response was they had come but no one was home. After sometime ( not answering phone or texts) they said they had come half an hour early 8.30 and I wasn’t home so went home themselves.
Given I contacted them at 9.10 and stated I was confused as the start time was 9 they proceeded to text that they thought I wouldn’t mind! I work until just before 9 am. I have three dogs to sort out so they can clean in peace.
There was no apology. Neither was there any attempt to mitigate the situation. They went home and that was that.
Contacted the owner of the franchise and disappointed with his response. He didn’t see the seriousness of cleaners, turning up early for a four hour clean without any request or notification. and then tell the customer they weren’t in to answer the door! He called it a mix up
This company is NOT customer focussed. I wouldn’t recommend it due to their communications ( or lack of) and response to customer issues.
Update following on from response from DiamondHomeSupport today. :
Your response is exactly my reason for leaving a Trustpilot review. You are not customer focussed. There is NO misunderstanding or error from the customer.
1. The contracted cleaning time was for 2 cleaners 2 hours from 9-11
2. When the cleaners were alerted to the start time being 9 not 8.30 they did not turn round and come back to clean the property with the remaining time available. There was over three hours remaining. Instead they just said they had gone home.
Your response illustrates the frustration of your company implicating the customer errors. If you turn up at Marks and Spencer’s at 7.30 they won’t be open! They are in no way responsible for you turning up early!!

Thank you SO much to Debbie, Sasha and Layla for the fabulous work they did today at my house. I was very impressed!

Diligent and extremely thorough. Paula of excellent. Fully recommend.

Our lovely cleaner has been coming fortnightly for about six months and has two hours to do a basic clean through and is willing to adapt to whatever I particularly need doing. I am disabled and it took a while for me to get used to having someone coming in to clean, but I have grown used to it and we don't do so much of a pre clean rush around prior to her arrival!
Kate, is professional and friendly and we seem to have a good understanding of each other. She helps to provide me with some peace of mind. A great reliable service with trustworthy staff.

We have Yvonne to clean our house and have done for sometime . She is absolutely superb , thorough , attention to detail is on point! Very friendly and hard working . Very happy customer

They're very thorough, the house looks amazing very good attention to detail

Super service, house looks amazing

Always on time, Cleans as asked and makes the house look refreshed

The ladies were exceptionally this time..

Getting my fortnightly cleaner in from Diamond Home Support has been the best money I've spent in a while. As a full time employee and simultaneous care giver it has reduced my domestic burden in a way that has given me really welcome breathing space. Our cleaner is reliable, friendly and works like an absolute Trojan. She's a delight. Really recommend this organisation.

Emma is very thorough and uses her own initiative. We are very pleased with her and would like to keep her.

I am really pleased with the cleaning ! My lovely cleaner is friendly and professional. Always on time , and is very thorough.

Lovely lady arrives on time, friendly and professional house has never looked cleaner