I’ve been using these lense for years now they are my favorite the color are beautiful! I had an issue with one pair of lense when they split after a couple of uses but I reach out to customers service and they were very helpful with resolving my issue will continue buying from them !

I would like to share feedback about my recent experience with Desio.
The lenses I received in November 2025, shipped from Italy to California, unfortunately arrived damaged. After several emails, sending photos, and explaining the high cost of returning the defective lenses from the U.S. to Italy, I was still asked to ship them back at my own expense, which was more than twice the price of my original purchase In addition to that, the color of the lenses was completely different from the shade shown on the model in the photos, which added to my disappointment.
After my final email and detailed explanation, customer service eventually approved a replacement without requiring the return. Today, February 5th, I received the new lenses in good condition. Although the process took a long time and required a lot of back‑and‑forth communication, I appreciate that the company ultimately sent a replacement to ensure customer satisfaction.
I hope Desio considers improving its support process for situations like this, so customers do not have to spend so much time explaining or face high return costs for defective products.
Thank you.

Love my forever green contact lens on my dark brown eyes, so natural and complimentary. The customer support staff was incredible in expediting a replacement pair when I needed it. Thank you Desio!

I ordered a pair of the two shades of gray in my correct prescription. I got them and couldn't see out of them. Waste of money.

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Order number:
1001020681

I have ordered from them several times and have only experienced fast delivery and great products. There was a small issue with the lenses this time, which is the first time I’ve ever experienced that with them, and they resolved it immediately by offering either a refund or a replacement at their expense. I chose to receive the product again, along with a small complimentary gift. Truly great and fast service.

I had to wait like 2 months for the lenses to arrive. The lenses were supposed to last 4 months, one quarter. The first pair of lens broke after 3 days of use. I contacted desvío customer service. They stated they would get back with me asap. Ten days had gone by and no answer from Desio.

Best lenses comfortable to wear excellent delivery service love the lenses

I've had an absolutely horrific experience with this company. I have astygmatism so I can't wear coloured lenses, I need specific toric lenses. I came across Desio Lens online, saw the reviews and thought it would be a good shout to try their coloured toric lenses. I ordered the Precious Grey lenses, which, on the model who supposedly has 'brown eyes', they look completely fine on. On me? I looked like a ghost. The colour was too ashy, ghostlike and just not what they displayed on their website.

I contacted them and spoke to a customer service agent who, after a lot of back and forth, offered me a replacement (they had sent me a complimentary lens, ONE, not a pair, but ONE eye, contact lense of two other colours which I tried and liked the brown one). I told them I'll take the honey brown. They informed me I had to return the precious grey first, they provided me with the details on how to do this etc. I did this in early december. It has been 7 weeks and my parcel is sitting with customs in Italy. I did exactly as they asked, but for some reason customs won't release the parcel to them. I have proof of this. I sent them the proof, they didn't reply to my emails anymore. I followed up, and after three emails, they finally replied and gave me the same response 'we need to receive the lenses before we send you a new pair', at this point, I don't even want a new pair. I just want my refund. This parcel has been in their country, in their customs, for weeks and weeks now. How is that my problem? First, you advertise an inaccurate colour. If your model really had dark brown eyes, those lenses SHOULD have suited my eyes just fine. Then, you don't reply to my emails. THEN you make me pay for a return from LONDON to ITALY, and THEN you just ghost me. Wow.

What an unprofessional, inadequate company. A waste of money. An absolute waste of money. I would NEVER recommend this company to ANYONE.

Thanks for coming to my ted talk.

Great customer service and communication from Wadi and Bruno!

Rated 5 out of 5 stars
Beautiful 3 tones
The charming green and tender hazel from the 3 tone collection are beautiful and realistic looking. Tender hazel is the most unique color and I get the most compliments from this lens. I just wish both these colors had a darker limbal ring. Shipping to the USA was 3 days.

Fantastic products and even better customer service! I’ve been buying Desio contacts for several years and I have loved the variety of colours that is offered here. I always get compliments on whatever colour that I wear and I love how comfortable they are…. I wear prescription contacts and I will never wear anything else! Thank you so much for your fantastic products and your amazing customer service :)

Great company, customer service, fabulous colors, (shout out to Wadi who helped me so much with my order...thank you Wadi!)

Very Pari are a very beautiful violet blue that reminds me of Elizabeth Taylor's eye color...I had to have them!
Can't wait to try Salted White!

The best thing I've found with Desio contact lens is they have so many colors for those of us that are farsighted (hyperopia) prescription!
All FDA approved as well!

Very disappointing experience.
I purchased Desio contacts and genuinely tried to make them work, but they caused severe light sensitivity, redness, and eye discharge. It became so noticeable that people regularly asked why my eyes were red, and I had to wear sunglasses just to tolerate light. I have documented proof of eye irritation and doctor visits, yet Desio still made the refund process unnecessarily difficult.
Requiring inspection or return of used contact lenses that caused medical symptoms is unreasonable and unhygienic. On top of that, the lens color did not match what was advertised.
For a company selling products that go directly into the eyes, the lack of accountability and concern for customer safety is unacceptable. I will not be purchasing again and strongly advise others to proceed with caution.

Che dire ottimo in tutto ! Consiglio

I am absolutely disappointed with the huge decrease in quality and service within Desio.
I have been a loyal customer for more than 10 years.This year, Desio got purchased by another company and all my recent orders have been a disaster. Not only the lenses are being received ripped or getting ripped in a week, but they have become so thin, and also, I received the wrong ones more than once. Contacting their Support was very difficult and challenging and all they could say in the end was to return the wrong lenses at my expenses. Besides, I have worn these contacts for so many years, I perfectly know how to stock them and suddenly, my eyes started being itchy and red and painful. I immediately tried another brand and did not have the same problem.
Desio have definitely lost me but I'm writing this comment to warn people not to wast their money.
Regards.

Purtroppo la mia esperienza con le lenti Desio è stata pessima. Le lenti si seccano sull’occhio dopo pochissimo tempo, provocando bruciore e sensazione di corpo estraneo. Impossibile tenerle più di 20–30 minuti. Ho provato più volte, cambiando soluzione e facendo attenzione all’applicazione, ma il problema si ripete sempre.
Inoltre, nonostante siano nuove, il materiale sembra rigido e poco traspirante. Una delusione totale, soprattutto considerando il prezzo. Non le ricomprerei e non le consiglierei, soprattutto a chi ha occhi sensibili.

Ich bin langjährige Kundin. Ich mag die Farben Angebote sehr. Allerdings find ich das die aktuellen shameless hazel mir extrem rote Augen machen. Als ich den Kundenservice anschrieb, wollten sie Fotos haben. Ich hab alles gesendet, aber es reichte nicht, später kam dann das Verlangen eines ärztlichen Attest usw. Ansonsten wurde unterteilt dass ich diese falsch benutzt habe. Ich trage seit 20 Jahre Kontaktlinsen. Ich war dann mit dem Kundenservice überfordert und habe aufgehört zu hoffen das man mir neue sendet oder mein Geld erstattet. Das find ich nicht gut.

I have been wearing Desio lenses for years and I would not change brand, ever. Customer service is also very good: professional and helpful.

The most comfortable and real looking color contact lenses i wore. I was wearing romantic blue, now precious grey and they are both beautiful and comfortable.

I’ve been wearing colored contact lenses since 2005 without any issues. Recently, after switching to Just4Kira and Urban Layer, I developed severe blepharitis with a chalazion. My ophthalmologist recommended DESIO due to its advanced Hioxifilcon D material — far superior to the older, basic HEMA formulations.

Beyond the comfort and eye health benefits, DESIO lenses offer incredibly natural and realistic designs (I personally wear Shameless Hazel, monthly). The packaging is exquisitely luxurious, even including a sleek, personalized black DESIO lens case that perfectly complements the brand’s refined aesthetic.

Their customer service, especially Bruno, has been exceptionally attentive and helpful.

Truly worth every cent — thank you, DESIO! You’ve gained a loyal customer for life.