I see a lot of negative posts regarding customer service which is the complete opposite of what I’ve personally experienced, so wanted to share. Yesterday I left an enquire regarding a product... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Poor customer care. This is a competitive market, so they need to foster a sense of community, not just bombard you with emails and ignore yours when you have a question. I’ve written to customer care... Se mere
Love Dermalogica I don’t use any other product on my face….. ever and always use Logical Beauty website ! Great prices and delivered within a day or so…. Would never buy my Dermalogica from any other... Se mere
I purchased a can of clarifying body spray and the cap will not work. The cap will not lock or unlock and it’s not spraying properly, as I have to keep on pressing several different ways in the hope... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Professional-grade skin care education, products, and services for skin therapists and customers alike.
Kontaktoplysninger
Leatherhead, Storbritannien
- dermalogica.co.uk
2,8
Middel
224 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service as always
31. maj 2022
Besvarelse fra Dermalogica
Thank you for the great endorsement, our aim is to provide an outstanding service to all customers at all times.
Many thanks, The Dermalogica Team.
Long term advocate
Been using Dermalogica products for years. They offer such a wide range to suit all skin types.
Although some of the products are fairly pricy they do last so in the long run they’re value for money.
The staff are very helpful on advising what products to use and my skin has been better and brighter as a result.
31. maj 2022
Besvarelse fra Dermalogica
Thank you for being such a loyal customer. We always recommend checking in with a professional skin therapist regularly, this ensures that you are using the correct products to address your current skin concerns. Thanks for taking the time to leave such an encouraging review.
The Dermalogica Team.
Lovely products
Lovely products, ordered on Thursday afternoon, delivered the following day.
Very impressed.
31. maj 2022
Besvarelse fra Dermalogica
It's great to hear that you love our product range, thank you for leaving such a wonderful & helpful review, we fully appreciate it.
The Dermalogica Team.
Excellent speedy delivery
Excellent speedy delivery. I use most of their products and love them all.
31. maj 2022
Besvarelse fra Dermalogica
Thank you for taking the time to leave such a positive review, it is much appreciated.
The Dermalogica Team.
This mask is amazing but £15 for 15ml…
This mask is amazing but £15 for 15ml is so expensive but it is amazing too so probably worth it
3. maj 2022
Besvarelse fra Dermalogica
Thank you for taking the time to leave this positive review. The importance of a face masque within a skin care routine is often overlooked so well done in taking that step to include it within your home care routine.
Dermalogica Team.
Besvarelse fra Dermalogica
Thank you for leaving this great review, it is most appreciated.
Dermalogica Team.
Love love love it.
Love love love it.
Never used any products until my daughter suggested this,first reaction EXPENSIVE but after a few days of using pre.cleanse,exfoliant,cleansing gel then the moisturiser I can not only feel but see a massive difference,small blackheads gone and whiteheads,def recommend all of these.
1. maj 2022
Besvarelse fra Dermalogica
Thank you for your enthusiastic review, it's never to late to invest in your skin! If you haven't already done so please consider visiting a professional Dermalogica skin therapist to get the full Dermalogica Experience including, 1:1 consultation, Face Mapping skin analysis and Pro skin treatments.
Besvarelse fra Dermalogica
Thank you for taking the time to leave a review, this is appreciated.
The Dermalogica Team.
Always great service and consistency
1. maj 2022
Besvarelse fra Dermalogica
The time you have taken to share such a great review is much appreciated by us all here at Dermalogica.
Thank you.
I used the face mapping tool for my…
I used the face mapping tool for my skin cream recommendations and my skin already feels so youthful. I’m pleased I went back to dermalogica as I always used it in my 20s and then changed to a different brand and my skin has since felt different now it’s back to how it did and this makes me very happy indeed.
1. maj 2022
Besvarelse fra Dermalogica
Thank you for taking the time to leave such great feedback it is most appreciated & welcome back to the brand.
The Dermalogica Team.
Sheer Tint
I love the sheer tint have used for years great produce.It arrived on time slot allocated by carrier well boxed and packagednvery pleased
1. maj 2022
Besvarelse fra Dermalogica
Thank you for taking the time to leave such a great review of Dermalogica and the service we provide. It is most appreciated.
The Dermalogica Team.
Stay away for own sake
Stay away! Customer service non existent & atrocious, belittle, disrespect, minimise problems having & customer care worse than something under your shoe yet want our money!!!
19. april 2022
Uopfordret anmeldelse
Besvarelse fra Dermalogica
Thank you for taking the time to leave this review. We would very much like to be able to assist you with this matter so please could you contact us via customerservice-consumer@dermalogica.co.uk and set out your concerns in full.
Many thanks.
The Dermalogica Team
Powerbright dark spot serum not effective
I received the Dermalogica Powerbright dark spot serum as a Christmas present due to its price. I have used this every day for 3 months and I am disappointed that I can see no improvement at all in my dark spots on my face. I don't know if certain skin types are better but as this is quite an expensive item I was hoping to notice some improvement.
10. april 2022
Uopfordret anmeldelse
Besvarelse fra Dermalogica
Hello and thank you for taking the time to leave a review. Like you, we are disappointed to hear that the Powerbright Serum has failed to live up to your expectations. Hyper-pigmentation is one of the most difficult skin conditions to treat and success depends upon many different aspects, including the type of pigmentation experienced on the skin. Please email us on CustomerService-consumer @dermalogica.co.uk and we shall be able to offer you detailed advice & guidance.
Thank you.
The Dermalogica Team.
Besvarelse fra Dermalogica
Thank you for taking the time to leave such a positive review.
The Dermalogica Team
The worst experience ever
The worst experience ever! Order was cancelled, they wrote me email telling I'm fraud, they gonna do my account as fraud person!!! No explanation, nothing. They just decided by themselves!!! No responding to emails! Never ever guys buy anything from them!
14. marts 2022
Uopfordret anmeldelse
Besvarelse fra Dermalogica
Hello. We are sorry to hear that you have had a negative experience with regards to your order and that you concerns have not been responded to. Please could you resend your emails of complaint to CustomerService-Consumer@dermalogica.co.uk and this will be personally addressed for you.
The Dermalogica Team
Love the products I've been using
Love the products I've been using. Really great for my very sensitive skin
1. marts 2022
Besvarelse fra Dermalogica
Thank you for taking the time to leave such a positive review and for expressing your love for the Dermalogica products.
The Dermalogica Team.
Excellent service
2. februar 2022
Besvarelse fra Dermalogica
Thank you for taking the time to leave a positive review. It's great to know that our customers are happy with our service.
The Dermalogica Team.
Fabulous products
Love, love, love the products. Just wish they were not quite so expensive.
2. februar 2022
Besvarelse fra Dermalogica
Thank you for taking the time to leave such a great review. We're thrilled that you love our products....keep a look out on our official website for any special offers or gwp's.
The Dermalogica Team.
Besvarelse fra Dermalogica
Thank you for taking the time to leave such great feedback. We are delighted to hear that you are more than satisfied with with our great products and excellent service.
The Dermalogica Team.
Underwent all training and opened a…
Underwent all training and opened a £1000 opening account. However due to covid and being closed, then returning part time, didn’t order for a while. Only to find when I tried my account had been closed due to lack of orders. Took 3 emails and two telephone calls to receive a reply. Only to be insulted and made to feel incompetent at my job. Which I have done for 24 years! Told needed to retrain and do a new opening account at a reduced rate. Beware if you have an account as no one will tell you your account has been closed. They will still send you information and emails. Yet you can’t purchase unless you start again! It is a money making scheme. Even spoke to Jane (the boss) and even she was not willing to re open my account unless I complied to these rules. So basically, if you order frequently you will be fine. But should you not order regularly you will be removed off the online order system. Shocking how you treat us Dermalogica. After years of training with you. I would 100% recommend everyone thinks twice at training with your company. I would not advise this and certainly will tell everyone how appalling you have treated myself.
22. december 2021
Uopfordret anmeldelse
Besvarelse fra Dermalogica
Thank you for taking the time to leave this feedback. We were disappointed to read of your experience and have contacted the relevant department on your behalf. We have been assured that this matter is being dealt with via correspondence between Dermalogica UK & yourself.
The Dermalogica Team.
Dette er Trustpilot
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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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