I see a lot of negative posts regarding customer service which is the complete opposite of what I’ve personally experienced, so wanted to share. Yesterday I left an enquire regarding a product... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Poor customer care. This is a competitive market, so they need to foster a sense of community, not just bombard you with emails and ignore yours when you have a question. I’ve written to customer care... Se mere
Love Dermalogica I don’t use any other product on my face….. ever and always use Logical Beauty website ! Great prices and delivered within a day or so…. Would never buy my Dermalogica from any other... Se mere
I purchased a can of clarifying body spray and the cap will not work. The cap will not lock or unlock and it’s not spraying properly, as I have to keep on pressing several different ways in the hope... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Professional-grade skin care education, products, and services for skin therapists and customers alike.
Kontaktoplysninger
Leatherhead, Storbritannien
- dermalogica.co.uk
2,8
Middel
224 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Dermalogica
Thank you for your review. Enjoy your products.
Brilliant products
Super fast delivery. Brilliant effective products and great loyalty points scheme
28. oktober 2022
Besvarelse fra Dermalogica
Thank you for your review. We are delighted to hear that your experience with Dermalogica has been a positive one in lots of different ways.
Easy to order
Easy to order, quick to deliver, quality products with bonus of free trial size products.
28. oktober 2022
Besvarelse fra Dermalogica
Thank you for your review. It is good to hear that you have found the ordering process and the Dermalogica products to have exceeded expectations. For more about product selection and online services please visit our official website www.dermalogica.co.uk
Besvarelse fra Dermalogica
Hello, we are sorry to hear that you didn't receive all of your order. You will need to contact the E-com team via ecomcustomerservice@dermalogica.com they will be able to assist you direct. Unfortunately, we do not hold your purchasing details on this review site. Please include your order number with your enquiry to Ecom and they will assist you.
I have placed an order and paid…
I have placed an order and paid delivery - received a confirmation - however Royal Mail have returned the product to dermalogica as they have put the wrong delivery details on the package. I have checked my order and my address is correct so can only assume it’s been packaged wrong. So ok these things happen, however 4 emails later to customer service and no one has come back to me or refunded my product value - 1 week later Iv decided to do a review to see if finally they come back to me ? @dermalogica please contact me
24. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Dermalogica
Thank you for your review and we are sorry that you have had to leave such a review to get a reply. We shall contact the E-com team to let them know you have reached out to them. Please check that you have emailed ecomcustomerservice@dermalogica.com alternatively do call on 08009177147 and include your order number with all correspondence.
Amazing service at Dermologica Kingston!
I went to Dermalogica in Kingston and had the most amazing consultation with Riya. She was so passionate and knowledgeable that I signed up for a facial the same day! It was fantastic and I really appreciated the advice I was given as to my specific skincare concerns. It far exceeded other facials I have had in the past, so I will be returning there for microneedling.
16. september 2022
Uopfordret anmeldelse
Besvarelse fra Dermalogica
Thank you for your review which has been shared with the team at Kingston.
Love Dermalogica products affordable…
Love Dermalogica products affordable good skincare products...free delivery next day usually ! and samples so you can try other products and new products before you purchase...
7. august 2022
Great service and super products.
2. august 2022
Always prompt delivery and lovely…
Always prompt delivery and lovely products - thankyou
2. august 2022
Love theses products especially tinted…
Love theses products especially tinted moisturiser which I have used for years please don’t discontinue
31. juli 2022
Great service from Dermalogica 👍🏽
Great service from Dermalogica 👍🏽
Ordered cleanser in the afternoon arrived next day.
31. juli 2022
I have received a faulty product (the…
I have received a faulty product (the pump does not work), and it takes 5 days for you to consider/approve a request for the replacement. In the meantime, you have my money and I have no product. I am very disappointed. Also no reply to my emails and a dumb-bot on your chat, expected better from you.
4. juli 2022
Besvarelse fra Dermalogica
We are sorry to learn that you received a faulty product. If this was purchased via our official website at www.dermalogica.co.uk you can raise a replacement via the portal or if you prefer you can email customerservice-consumer@dermalogica.co.uk and we shall assist you direct.
Love the product & fab service x
1. juli 2022
I always get excited when I place an order!
I always get excited when I place an order. Its such a great way to self care and you end up with great skin. Win, win! The delivery is fast and the packaging is fully recyclable.
When I've needed it, the customer service team have been fast to respond, polite and resolve any issues quickly (not that there have been many occasions!) Highly recommended!
1. juli 2022
I have contacted you on 3 occasions for…
I have contacted Dermalogica on 3 occasions for a replacement as my product is faulty and no one has came back to me. I won’t be buying anything in the future as their customer service is deplorable.
1. juli 2022
excellent products at a good price
1. juli 2022
Do not recommend at all
Do not recommend at all. Customer service is absolutely horrific, I’ve never known anything like it. Not very helpful and also talk to you like you’re rubbish
Wouldn’t bother at all
19. juni 2022
Uopfordret anmeldelse
Besvarelse fra Dermalogica
Thank you for taking the time to leave this review. We would very much like to be able to assist you with this matter so please could you contact us via customerservice-consumer@dermalogica.co.uk and set out your concerns in full.
Many thanks.
The Dermalogica Team
Sterling service (as usual) from order…
Sterling service (as usual) from order to delivery!
1. juni 2022
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.