Dermalogica Anmeldelser 

Bought $700 for 4 products and after a small amount of use

I see a lot of negative posts regarding customer service which is the complete opposite of what I’ve personally experienced, so wanted to share.

Yesterday I left an enquire regarding a product at 5.26pm - out of hours. This morning I received a reply at 9.13am from a Skin Therapist and Dermalogica Expert, Katie.

On the odd occasion I’ve needed advice and guidance I’ve always found the team always reply and take the time to explain things in detail, and there’s never any judgement asking small, silly questions either.

Thank you, Dermalogica, and thank you Katie! This is why I’ve used your brand solely for over five years.

Poor customer care. This is a competitive market, so they need to foster a sense of community, not just bombard you with emails and ignore yours when you have a question. I’ve written to customer care 4 times - no response. I use a lot of their products and have their monthly high-end facials. But they obviously don’t value my custom. There are lots of innovative products and treatments from other companies coming through all the time. Time for a change.

Love Dermalogica I don’t use any other product on my face….. ever and always use Logical Beauty website !
Great prices and delivered within a day or so…. Would never buy my Dermalogica from any other retailer.

I've been using Dermalogica products for years. They are good products. However, their customer care has massively dropped in service over the past couple of years - since it was bought by Estee Lauder (I believe). Their advertising campaigns have also become relentless and aggressive. They used to provide free samples you could choose from at each purchase, now these have been wrapped up behind offers and reward schemes. They sent me an A5-sized plastic envelope with 1 tiny 2 ml sachet to 'try out their new product'. I couldn't believe how wasteful and miserly that was - like here we'll pay you 2ml of product for a review! They want to maximise rewards with no sense of integrity/humanity. The reviews on their website are clearly highly selected and filtered. They rejected my feedback and never replied to my emails requesting an explanation as to why my review was not published. It's sad and disappointing for Dermalogica to have been so blinded by profits.

I signed up to get emails - for this I was supposed to get a free sample with my first order. However, I did not get the free sample (although I was bombarded with emails advertising their products). I then emailed to ask why I did not get the sample - no response from them. Although I am happy with the product I bought, I shall not be buying any more of their expensive treatments as they have no respect for their customers.

I purchased the Superfoliant peeling from the brand Dermalogica. However, the product became moist inside and deteriorated. It turned out that there was a manufacturing defect in the packaging. I had bought the largest size of this product from a skincare center by paying full price. The skincare center has since closed, and they told me to contact the brand directly because this was a production defect.
I explained the situation to the brand and sent photos of the product. They never properly assisted me and kept creating difficulties. Eventually, they accused me of using a counterfeit product. I am absolutely certain that the product is authentic — I have been using it for years, and the batch code and production number were clearly visible.
DO NOT THIS It is very disappointing that a brand we consider high-quality and trustworthy would accuse its customers in this way. I told them that I would take legal action. After that, they blocked me on all social media accounts and tried to portray me as a problematic customer. I feel that they have subjected me to psychological harassment.

I purchased a can of clarifying body spray and the cap will not work. The cap will not lock or unlock and it’s not spraying properly, as I have to keep on pressing several different ways in the hope it works briefly or not. It’s very frustrating!

My husband replaced the nozzle and it works, I appreciate that this is a manufacturing issue, but dermalogica products are normally to a very high standard.

Amazing products, wish I'd tried them sooner. The daily microfoliant is my favourite. application is easy, the smell is clean and the feel and appearance of my skin afterwards is just amazing

I having ordered a product which cost me $102,00 I tried to cancel as I could of paid from 2 other stores $81.60. But for me it was too late as the order was in progress, I have heard that before also they advertise if you spend $50+ you receive a free sample. I didn't get anything that's false advertising. I rang the store on 1800 659 118
as I didn't receive a reply on my email, I was told that they never got my email, I was explaining to the receptionist my issue but there was no care factor, all she was saying there is nothing I can do. This company has NO service or customer care, they take your money which is overpriced and don't want to know you. I will never deal with this company ever again any complaints are totally ignored.

J’ai passé une commande en utilisant un code promotionnel qui devait me permettre de recevoir quelques cadeaux supplémentaires.

Première déception : la commande est arrivée en retard. Deuxième déception : je n’ai reçu que le produit commandé, sans aucun des avantages annoncés. Pourtant, j’avais signalé le problème immédiatement après le paiement, mais je n’ai reçu aucune réponse du service client à ce moment-là.

Ce n’est qu’une fois la commande livrée que l’on m’a contactée pour me proposer de recommander afin de pouvoir, éventuellement, bénéficier à nouveau de l’offre. J’ai trouvé cette réaction peu élégante. Il aurait été bien plus commercial de simplement envoyer les cadeaux manquants plutôt que de demander à une cliente de repasser commande, surtout lorsqu’il s’agit déjà d’un achat à 113 €.

C’est vraiment dommage, car le produit est magnifique et semble de très bonne qualité. En revanche, je déconseille ce site en raison d’offres mensongère non respectées et d’un service client peu réactif. À ce niveau de prix, de nombreuses marques font tout pour prendre soin de leurs clientes et offrir une expérience irréprochable.

The product was ok and I quite liked the texture of the multi vitamin power firm eye cream, it did absolutelynothingfor my eye texture. Sadly the packaging failed and the seam of the tube split meaning the cream would dry out. I approached dermalogica and they said I was outside my 30 day guarantee. So this means the packaging can split and they don't care! Shocking and very disappointing for a reputable company.

I registered for an event with dermalogica having booked a session in Space Nk in Bluewater and I spent time and money to attend my 10:30 am appointment just to get a "the event is not happening, sorry" with no further explanation.
This was my first and last visit to Space NK and no longer consider Dermalogica trustworthy as they did not event bother to inform about the event not happening.

how the rating is not at 5 stars throughout is beyond me. yes many incredible products have disappeared - phyto replenish oil - I am still getting over that one - but I return time and time again to Dermalogica because the products are just the best. I can try all the new insta influenced stuff, the Korean bits, the supermarket dupes.. but nothing, and I mean NOTHING compares to the quality of Dermalogica and their exceptional customer service. it's rare to find these days and Dermalogica has been consistent in their product, packaging, and care. try the pre-cleanse oil. it's superb.

Biolumin-c heat aging protector spf50. It states it’s a daily moisturiser however
I’m not a fan of the thick texture of this moisturiser, it’s more like a sunscreen or block than something to wear under makeup. It’s really expensive so I’ll continue to use it.

I’ve been using Dermalogica Active Moist for years. I love the product. However, a while back the cap on the tube was changed and it is not as user friendly as before. It’s harder to open and the cream gets stuck in the little circular bit on the cap. It’s also harder to dispense for some reason and you often get more than you need. So, with this new cap, some of the cream gets wasted which is not what you want for a relatively expensive product.
Something that has long bothered me is that there is a security tag on the top opening of the box. However, there is not a security tag on the bottom opening which effectively makes the one on the top totally ineffective. Please add one to the bottom as well.

Excellent products. Great delivery.

Fast shipping to France, safe and efficient. The product is of exemplary quality — I’m delighted with my two previous orders.

Good Products

I realised the adress was wrong 1 min after I placed my order so sent an email. First email back 24 later said there is nothing they can do. After a second email I got an replacement but not with the free gift.