Dermalogica Anmeldelser 

Horrendous customer service. Avoid!
I have been a happy customer for many years but an expensive cream I had developed a horrible smell after a short use. You get an automated reply saying they will respond in 5 days but they don’t. You may get the off reply after a few weeks but then they don’t follow up, just ask a pointless question & then ignore you again. They clearly couldn’t care less about their customers. I won’t buy again.

Possibly the worst customer service ever. They inputted an inaccurate delivery address: werent bothered to enter a basic alphanumeric post code and refuse to communicate. Why would you order from this website if they deliver your order to a different address and refuse to acknowledge anything ! Im sure the products are fine but the customer service will cause you more breakouts !

DISGRACEFUL customer service. Ordered products on 20:5:24 & spent a lot of money. Parcel hasnt even been sent to courier, and despite emailing customer service all you get is an auto-email saying contact in 5 days, I have had NO contact back. Will NEVER order again & will be contacting my bank as they cannot keep my money & not send the product. Never experienced anything like this online shopping before.

Straightforward.
Only thing it’s said Royal Mail Delivery next day. £3.99. Did not arrive until tge Wednesday and not the Tuesday which would have been the next day.

I will never order direct from Dermalogica directly again. Unless you are a professional they have no interest in you at all. An item i ordered recently has a packaging fault, which means I've been unable to use the product. Its been 10 days of emailing and calling with zero response. Im shocked at the lack of customer service.

Diabolical customer service. Birthday gift ordered online on 11th May, was sent out with an incorrect address, so post office couldn't deliver and returned to Dermalogica. I emailed customer services the same day (16thMay) and requested that a line be added to the address. Received an auto response saying they would be in touch in 3 - 5 days. A week later I called the customer service number on my invoice and spent 30 minutes on hold to speak to someone. Eventually I gave up waiting and pressed 1 to leave a message. When I pressed 1, I got cut off. I called again on the same number repeated this process and got cut off again. I googled customer service number and got a different number to call. This one did allow me to leave a message, which I did. That was 2 days ago and still no response from my voicemail or two emails. It’s now 24th and too late for the birthday gift.

I purchased the Dark Spot Solutions kit back in January for my holiday at end of April alongside other products that I use. I'm extremely disappointed with the SPF as I only used it on four times and the bottle was empty, not sure if I got a faulty one. I emailed the Customer Service team on 25th April to raise this and I received a reply to my email on 1st May while I was on holiday asking for my order number so this could be looked in to. I emailed them back with my order number the same day, it is now the 13th May and I still have not received a reply.

Extremely disappointed in the Customer Service, I have used Dermalogica for several years but due to the poor service, this puts me off ordering anything else.

Dermalogica are back scamming Salon/Spa professional customers with "Autoship", a system where they send you products and then invoice you without you ever placing an order. We opted out of this scam but they Dermalogica have decided to opt us back in again just to cause me grief and waste my time.

They never answer the phones so if you have a technical or billing query you're screwed!!

We're going to find another skincare provider for our salon.....I suggest you do the same.

First time order. Spent over £200 and was offered a selection of samples. Only to notice that I actually was charged for them. Saw then that I could not amend or cancel the order. Apparently you have to wait for delivery and then return. Absolutely disgusted. No reply and no getting through by phone. So if something goes wrong, they take your money and you're pretty much on your own and have no way to get it sorted.

I had an online consultation with Charlotte, we talked about my skin type and concerns and charlotte compiled a complete skincare routine,highlighting products for my skin concerns, and linked all for easier access. Unfortunately I found purchasing direct from dermalogica would have been a much higher total spend so purchased all from another well known trusted online retailer for a fraction of the cost.

I have to say the difference to my skin in just over 2 weeks of using is absolutely phenomenal. Being a sufferer of hormonal breakouts which take a life to heal before being hit by the next lot my confidence was on the floor, I avoided leaving the house (working from home means I don't have to however I missed out on nursery drop offs) my skin now is brighter and clearer and I just feel like me again!

Ordered the travel size for my holiday, they came on time and are just what I needed. Thank you

Bought a travel size set from a retailer and the toner was leaking. Wasn’t worth a 70 mile round trip to return when there nothing wrong with the other products. Contacted customer service who were so helpful, Tori was the agent and organised for a new product to be sent out straight away and they even upgraded the size. I wouldn't hesitate to purchase Dermalogica again after the Excellent customer service!

Having been a user of dermalogica for a number of years due to sensitive skin I decided to try the new stabilizing cream. It was awful. Made my skin extremely red and blotchy exact opposite of what it promised. I contacted dermalogica direct but they really don’t give a damn. Such poor customer service from what is a premium product.
A reply some 5 months later! What an absolute insult just shows no customer care or service

Could not be more satisfied. After a wonderful online consultation, I made an error with my order which was rapidly sorted out with one very quick phone call. Adore the products; great customer service to go along with them. Massively recommend.

I absolutely love the Dermalogica products, however have recently been extremely dissatisfied with the customer service. I had accrued reward points and had been saving these until I needed a replacement product. I have gone onto my account and the points have now expired, despite not receiving an email notifying me of this and Dermalogica are now refusing to reinstate the points. This is really deterring me repurchasing in the future! They have also stopped doing the samples when checking out through their website so no longer have the opportunity to trial new products.

I spent £200 on products after hearing great reviews, needless to say I wish I didn’t bother. They made my skin a lot worse, I know your skin has a purge but not after nearly 2 months of use. I also left a review on the website but it hadn’t been shown, so they basically only show the good reviews, pretty poor if you ask me. I would not recommend these products,,l save your money.

Being on a budget but wanting good skin care
Having affordable small sizes is great

I've been using Dermatologa for years. Help my skin looks wonderful.

Too expensive!
They are good products there is no doubt but to continue to keep up a good skin routine with these products at £96 just for a moisturiser is getting ridiculous. Just not sustainable for people on an average wage!