Dermalogica Anmeldelser 

Dermalogica products are the only ones that leave my skin feeling healthy. I’ve tried many alternatives and haven’t found anything close. Great products and would highly recommend giving Dermalogica a try if you want healthy skin

Very efficient/easy to order. Quick delivery. Nicely packaged. Products have a nice smell and have a quality feel. Reminds me of being in the salon. Product size is a lot smaller than expected so probably quite expensive for size/value for money. Would have been nice to have some free samples of other products.

Stay clear of the Duke of York Square store! The worst customer service I've ever experienced.

I booked two facials for myself and my mum (a ProBright30 and a ProFirm30) over the phone and explained I wanted them 30 minutes apart. I paid the £40 deposit and was then charged £180 on arrival as the assistant had mistakenly booked us in for 60 minute facials. I explained that the price should be £110 and after around 20 minutes of the staff conferring, was told that the £180 would be refunded in 3-5 days. I then paid the £110, no apology was given for the booking error and I was made to feel incredibly awkward by the staff. It's now 10 days later and I still haven't received the £180 refund.

A week after the appointments, I phoned the Duke of York Square store to follow up on the refund and was shocked at the patronising attitude of the staff member I spoke to. When I explained the situation, I was told that I was speaking to the assistant that had made my appointment and that her colleagues had told her that I "had changed my mind on the day". When I corrected her and said I had booked the 30 minute treatments I was told "yeah well you need to be really clear about these things". What??? Is it not the responsibility of the staff to make bookings correctly?! I felt totally belittled. She then told me that the refund had been processed, there was nothing more she could do and to give it 7 working days.

Have still not received my refund or a single apology from any staff member. Will not be back, despite the spa therapist being very nice and the actual treatment being enjoyable.

No customer service and what’s looks to be a ghost Irish website. With a few hundred euro of products in my basket I saw that despite ordering through the .ie website the products were being shipped from the UK.
I emailed to check if I would be liable for Irish customs charges- twice! Six days later im still waiting for an answer!
Why have a .ie website if Irish customers are going to be charged more than buying the same products through an Irish company?

Arrived on time and left in safe place as requested.

Paid for next day delivery and still haven’t received 5 days later

Had the worst / least relaxing experience ever. I booked a Hydrafacial at the Duke of York spa on their website, and got called a few hours before the appointment saying there had been a bug on the website and my slot wasn’t available so I had to rebook. The first weekend appointment available was two weeks after… anyway, I rebook and go to my appointment. When I arrived, the skin therapist told me the Hydrafacial machine wasn’t working (she couldn’t call / let me know before coming?) so she offered two alternative facials… both very different from the one I had picked, but still I chose one (I had come all the way to Chelsea anyway). To my surprise, this took place on a chair in the middle of the shop while customers were coming in and out to buy products, talk etc so it was completely not relaxing. The facial also included extractions but my nose was still full of blackheads, and the skin therapist tried justifying this by saying it was difficult to extract them (hence why I came to get a facial maybe?). After all of this, not offered apologies nor discount nor products (I bought some full price!). A terrible experience, what was supposed to be a relaxing morning turned out to be a waste of money - wouldn’t recommend, won’t go back

No customer support and website functionality shocking! Only way to try a product is to sign up for a prescription which apparently can be cancelled at any time. Not enjoying the product so tried cancelling rhe prescription and you can't. So I emailed customer support - no response. I called and was told mailbox is full and no one to take my call. Considering registering them as a scam with my bank.

Called the suggested number again. This time I got through to a person who immediately deactivated the subscription. Thank you.

Wow ordered and received products next day! And lots of samples

Brilliant service and crazy fast delivery!! so so impressed!!

I have been using Dermalogica for a few years and have spent what I consider not an insignificant amount of money with them. Products are great generally but if/when you do have a problem or query, their customer service is shockingly bad and impersonal and that’s if you even get a reply!!! Think it’s time to move on.

I had high hopes for the Invisible Physical Defense Mineral Sunscreen SPF30, but unfortunately, it didn't meet my expectations.

Skin Irritation: Both my wife and I experienced itchiness and pimples after using this product. We had to discontinue its use due to the discomfort and skin reactions.

White Residue: Additionally, the sunscreen leaves a visible white stain on the skin. This was disappointing, especially since the product is described as 'invisible.'

Customer Support: I reached out to customer service to see if I could return the product. They advised that I would need to return it to the airport where I originally purchased it. This is highly inconvenient and doesn't seem to prioritize customer satisfaction.

Overall, I can't recommend this product due to the negative skin reactions we experienced and the lack of effective customer support.

Delivered on time.
Secure packaging
Free samples

I haven’t received my products. Still chasing

Prompt delivery
Easy to use online ordering
I also have very sensitive skin and have found Dermalogica are the only products that work.

The skin care expert was great. Elisha. The customer service have been useless and not sending me my free products owed with my expensive purchase.

Prompt delivery, great products, lots of great offers and rewards for shopping

Vitamin c serum and moisture both are really good.
It make my skin looks very hydrate and skins rash and dryness both have gone within two days of use.
I used Dermalogica14 years ago first time and don’t know why I discontinued, it was good then and still they are good.

I ordered on thursday next day delivery its now tuesday and no sign!

As always, dermalogica is the best