I see a lot of negative posts regarding customer service which is the complete opposite of what I’ve personally experienced, so wanted to share. Yesterday I left an enquire regarding a product... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Poor customer care. This is a competitive market, so they need to foster a sense of community, not just bombard you with emails and ignore yours when you have a question. I’ve written to customer care... Se mere
Love Dermalogica I don’t use any other product on my face….. ever and always use Logical Beauty website ! Great prices and delivered within a day or so…. Would never buy my Dermalogica from any other... Se mere
I purchased a can of clarifying body spray and the cap will not work. The cap will not lock or unlock and it’s not spraying properly, as I have to keep on pressing several different ways in the hope... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Professional-grade skin care education, products, and services for skin therapists and customers alike.
Kontaktoplysninger
Leatherhead, Storbritannien
- dermalogica.co.uk
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy ordering next day delivery.
Arrived on time very efficient service
Beautiful products and customer care
Dermalogica skin care products are excellent - they work well, they do 'what it says on the tin'. Customer care is excellent - online orders arrive promptly and in beautifully eco-friendly packaging.
Magic
Amazing 🤩 in just two days starting to note the difference in my daughters skin! It’s her new favourite product
I’ve only been using some of their…
I’ve only been using some of their products for about a week and the difference in my skin is insane . I’m using the pre cleanse , face wash , moisturiser and toner .. and just WOW . Initially they seem expensive compared to some products but you only need to use a very small amount of the products each time so overall I don’t think it will work out to be expensive at all . My only regret is not using them sooner !

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Dumb decisions - they discontinue their best products
Good products, though pricey. However, the company seems firmly committed to taking dumb decisions and discontinuing their best products, such as the Multivitamin Power serum. A while ago they have a fabulous treatment foundation, and of course, they discontinued it and replaced it with something thin and watery with a dark tint.

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Quick delivery and beautiful products
Quick delivery and beautiful products. Make my skin feel amazing!

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Carla is the BEST therapist
Carla is the BEST therapist. Make sure to visit her in Westfield Shepards Bush. I had never had a facial before and she really has the best energy a therapist would need to make their client feel comfortable. I have since been going to her and she’s really put her all in to help me with my skin.

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Not a great experience
Not a great experience. I bought some products recommended to me at a store and I had a horrible reaction to them, I had a feeling they’d be too strong but the specialist recommended retinol clearing oil. I’m now stuck with £80 worth of product I can’t use or take back because I have no receipt and I’ve used it. And my skin is just starting to heal, have had to buy all sorts of simple dermatologist recommended creams.
Skin wrecking products
I received a sample and suffered burning redness swelling and dryness. My skin literally fell off. Don’t touch with a barge pole

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Dreadful Dermalogica I urge anyone considering purchasing…
I urge anyone considering purchasing Dermalogica products to be extremely prudent. These products are over priced, over rated and under tested, I suffered an unpleasant allergic reaction. When I alerted them to my problem, I was met with a nasty attitude, ridiculous excuses and suggestions which would result in further expense. The total lack of customer care is second to none their reaction to complaints is just to ignore!!!

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Simple process
Simple
Process of ordering and fast delivery well packaged they send you some samples of other products also this is my second time to order off this website

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Besvarelse fra Dermalogica

Besvarelse fra Dermalogica

Besvarelse fra Dermalogica
Competitively priced with free samples in package.
I always choose this product; I usually purchase it from my beautician. The Dermalogica web prices were competitive so I purchased on line this time. I enjoyed receiving the trial samples in my package.
It took longer than other on line purchases to arrive due to it being couriered by The Post Office. I recommend they switch to a speedier courier.

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Clean start kit for my daughter
I ordered my daughter a clean start kit 4 weeks ago (roughly) still not received it.
I have contacted customer services twice now, both ladies were very helpful and raised a new order.
If the second order doesn't arrive, I will cancel and try a different source.
Could I request a form of compensation?
Kindest
Caroline stark

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Delivery is always quicker than I…
Delivery is always quicker than I expect which I love ! Products well are just perfect for me been staple in my skin care for years. And the bonus samples are always fab !

Besvarelse fra Dermalogica

Besvarelse fra Dermalogica
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







