Dermalogica Anmeldelser 

224
•
TrustScore 3 ud af 5

2,8

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I see a lot of negative posts regarding customer service which is the complete opposite of what I’ve personally experienced, so wanted to share. Yesterday I left an enquire regarding a product... Se mere

Bedømt til 1 ud af 5 stjerner

Poor customer care. This is a competitive market, so they need to foster a sense of community, not just bombard you with emails and ignore yours when you have a question. I’ve written to customer care... Se mere

Bedømt til 5 ud af 5 stjerner

Love Dermalogica I don’t use any other product on my face….. ever and always use Logical Beauty website ! Great prices and delivered within a day or so…. Would never buy my Dermalogica from any other... Se mere

Bedømt til 1 ud af 5 stjerner

I purchased a can of clarifying body spray and the cap will not work. The cap will not lock or unlock and it’s not spraying properly, as I have to keep on pressing several different ways in the hope... Se mere

Virksomhedsoplysninger

  1. Helse- og skønhedsbutik

Skrevet af virksomheden

Professional-grade skin care education, products, and services for skin therapists and customers alike.


Kontaktoplysninger

2,8

Middel

TrustScore 3 ud af 5

224 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 20 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,8

Alle anmeldelser

(224)

21 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Very good website

Very good website, really fast delivery with Royal mail. As always very pleased with my shopping experience.

25. maj 2023
Dermalogica-logo

Besvarelse fra Dermalogica

Thank you for taking the time to offer feedback.

Bedømt til 5 ud af 5 stjerner

Great all round

Easy ordering, very quick delivery and i had an online chat with someone and they were really helpful. All round great service. The products are pretty good too! ;-)

25. maj 2023
Dermalogica-logo

Besvarelse fra Dermalogica

Thank you for your review.

Bedømt til 2 ud af 5 stjerner

I’ve still have not received my 2…

I’ve still have not received my 2 orders. This usually doesn’t happen but I wonder if things are changing and this will be the new norm.

25. maj 2023
Dermalogica-logo

Besvarelse fra Dermalogica

We are sorry to hear that your order hasn't arrived. Please contact our E-com team quoting your order number and they will be able to help.

Bedømt til 5 ud af 5 stjerner

The precleanse is amazing!

The precleanse is amazing!
I have been using this for several years and it is excellent for getting rid of the grime and even make up (including waterproof mascara) before I then wash my face.
It smells amazing, too!

14. april 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I paid $74 for the worst skin of my life!

The facial moisturizer that I’d been using for 20 years was recently discontinued. After some investigation of various options, I purchased a $74 tube of Dermalogica‘s Active moist moisturizer. After using the product for a month, the condition of the skin on my face is the worst I have ever seen it. I’ve never had any issues with my skin, but after only one month of daily use, the Dermalogica moisturizer has caused a series of rashy patches on my face and eyelids. I know that this change in my skin is the result of using Dermalogica’s moisturizer because I have not used any other new or different products on my face in several months. I would like to return this product, but I have missed the return window. I’m now stuck with a very expensive and useless tube of toxic face cream. Buyer beware.

5. maj 2023
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

dermalogica.... Auf der Suche nach einer geeigneten…

Auf der Suche nach einer geeigneten Reinigung fürs Gesicht bin ich irgendwann auf die Seite von dermalogica gestoßen. Da ich mir unsicher war was für mich geeignet wäre habe ich natürlich die skinanalyse vorab durchgeführt. Naja schließendlich landete die Fiss Mask im Warenkorb. Was echt ganz cool ist, das man auch die Produkte. Soweit sie verfügbar sind, auch in kleinen Probierpackung bestellen kann. Leider waren ausgerechnet die Sachen die mir empfohlen wurden nicht lieferbar. Zufall? Was soll ich sagen was ganz lustig und angenehm ist an der Maske ist das sie von selbst nach dem auftragen aufscheumt und wieder zurück. Das kribbelt ganz süß auf der Haut. Aber die erhoffte Wirkung blieb aus. Auch hat sie Maske einen sehr eigenartigen Geruch. Selbst wann der größte Teil nur mit Wasser in den Händen abgespült ist. Und ich nur noch die letzten kleinen Überreste mit dem Waschlappen entfernen wollte, richt dieser danach schrecklich. Selbst nach der 60 grad Wäsche richt der Lappen immer noch nach der Maske. Ich kann sie wirklich nicht empfehlen, da keine Wirkung bzw Besserung der Haut zu verzeichnen ist. Auch die Creme die angeblich dunklere Pickel heller machen soll l, ist nicht zu empfehlen. Richt wieder merkwürdig und wirken tut sie auch nicht.

21. april 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Absolutely fantastic to see that…

Absolutely fantastic to see that dermalogica is reducing their plastic with large sizes and refills now! I get a regular subscription to some products including the special cleanser (it’s great btw) and I’m so happy I can now switch to refills. Good job dermalogica!

20. april 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

The worst customer service ever

The worst customer service ever. I paid 70 for a cream, they sent me the wrong one, two days they didn't reply, then they said I have to print the label, pack and bring it back to the post office in order to return and then they would send me my creme that I paid for! Mind it would take me like an hour to do all this for their mistake
Wow! I think any respectable company would apologize and send the order with fast delivery and if they wanted to get the other product back include the printed label. I can't be more disappointed as having paid money I have to go through all this trouble and it's been a week since I should have received my creme and now I will send this one back and just wait for another week or whatever time they decide for my refund. Obviously I won't be using them ever again! But just tell me why?? Why do I pay money just to fix their mistakes?! Avoid

5. april 2023
Uopfordret anmeldelse
Dermalogica-logo

Besvarelse fra Dermalogica

We are sorry to hear that you received the incorrect product with your order. Unfortunately, it is our policy to request incorrect items to be returned. If you are experiencing difficulties with returning your incorrect item, then please contact our E-com team quoting your order number so that a collection may be organised.

Bedømt til 4 ud af 5 stjerner

I was advised to use Dermalogica…

I was advised to use Dermalogica products because my face was dehydrated. Since starting the cleanser and skin smoothing cream, my face feels tight & rough and lines have appeared under my eyes. I'm not sure if this is normal or if I should stop using the products. I spent over £100 on them, so I will be disappointed if it was a waste of money. My face feels like it is on fire since using the products. I'm not sure how to proceed with them.

5. april 2023
Uopfordret anmeldelse
Dermalogica-logo

Besvarelse fra Dermalogica

Thank you for your review. We are disappointed to hear that your products are not living up to expectations. If you purchased them after a 121 consultation and Face Mapping, please reach out the the business so that they may reassess your skin. Alternatively, please email customerservice-consumer@dermalogica.co.uk giving details of the products you have purchased and we can offer further assistance.

Bedømt til 3 ud af 5 stjerner

Not helpful with mistakes

Even though I made a mistake on ordering and messaged them immediately they were unable to rectify my mistake and didn't make any attempt to help me. Delivery was quick however.

24. marts 2023
Dermalogica-logo

Besvarelse fra Dermalogica

Thank you for taking the time to leave your feedback. As a company we do aim to work quickly to get our customers orders out to them in a prompt and timely manner. Unfortunately, the time scale to cancel or rectify mistakes made by a customer on an order is very limited. We are sorry that on this occasion we were unable to assist you & that you felt that the team didn't offer the service you expected. We shall certainly feed this back to them.

Bedømt til 5 ud af 5 stjerner

Face treatment

Product i purchased done exactly what it said on description on the box and advert unlike some other brands of facial cleansing
Very happy with my purchase from Dermalogica and have ordered more

24. marts 2023
Dermalogica-logo

Besvarelse fra Dermalogica

We are so happy to read your this, using the correct products for specific skin concerns is so vital to achieving great skin. Thank you for sharing your feedback.

Bedømt til 5 ud af 5 stjerner

Great product and excellent customer…

Great product and excellent customer support.

24. marts 2023
Dermalogica-logo

Besvarelse fra Dermalogica

Thank you for taking the time to leave such a positive review. Our aim is not just to provide solutions to skin care with fantastic product choices but to offer outstanding customer service and support so thank you again for your great review.

Bedømt til 5 ud af 5 stjerner

Propt delivery

Propt delivery, nice gifts included. Great products

24. marts 2023
Dermalogica-logo

Besvarelse fra Dermalogica

Thank you for taking the time to leave such great feedback. If you require any additional support please see our official website www.dermalogica.co.uk

Bedømt til 5 ud af 5 stjerner

Just love Dermalogica!

Wonderful helpful customer service and product advice. Just love Dermalogica!

24. marts 2023
Dermalogica-logo

Besvarelse fra Dermalogica

Thank you for taking the time to feedback your experience with Dermalogica's customer service and 121 support.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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