Dermalogica Anmeldelser 

Don’t purchase direct from this company using any offers. Declined my cashback when I could have shopped elsewhere and given some rubbish about me not meeting the requirements!!

Contacted them directly as requested and heard absolutely nothing !! Totally pointless.

It’s not been resolved at all. I raised a claim with the cashback company and they say you refused the claim for £18.29. The claim reference is 4697320

Ruined my skin.
Ive used Dermalogica for 15years+
Ive used Dermalogica’s Face Mapping numerous times.

This time Dermalogica, the Face Mapping analysis and tailored skin care products recommended were appalling.

Face mapping noted I have sensitive skin. In fact face mapping highlighted this as the most significant issue. Even included a ultra calming serum as part of the Dermalogica recommendation.

But the same face mapping recommended Skin Resurfacing cleanser , and daily superfoliant too (face scrub).

It had been years since I had used a non cream cleanser- but I trusted Dermalogica.
Just twice I used the skin resurfacing cleanser and the skin on my face ( this includes my eyelids and my lips) is trashed.
It’s literally stripped the top layer of skin, dried the skin out , it itches and is hot and irritated and if I touch it the top layer of my skin is like powder and flakes away.

There was literally no support for adverse reactions and notably no Dermalogica products in existence you can access to tackle adverse skin reactions.

I emailed, Ive even sent a recorded mail letter including the print out Face Mapping report and recommendations.

Not a word in reply.

It’s now been over a week, I’ve had to keep re-applying layers of moisturiser through the day and night because after a few hours the cracking and burning comes back full force.

I was scared, alarmed and ignored when I asked for help.

I also realised I’d paid Dermalogica for this to happen to me- after all I bought the Resurfacing cleanser Dermalogica recommended I use ( from a highly reputable major U.K. retailer).

When this happened to me I looked at the face mapping analysis and realised how bad Dermalogicas face mapping had been because not only had they advised I use this Skin resurfacing cleanser while they also acknowledged in that face mapping my biggest skin issue was sensitivity and sensitised skin but they also advised I use a daily face scrub too.

If I’d actually used that daily superfoliant face scrub after cleansing with the skin resurfacing cleanser I shudder to think how much worse than my face feeling as if it’s in fire, with cracking skin and if I touched it - the top layer of my skin seemed to I turn to a white dry dust at my fingers.

THAT plus an additional exfoliator could only have made it worse- and that’s scarey because I was up through the night for several nights in a row having to re apply moisturiser to try to soothe the damage just the skin resurfacing cleanser caused.

I trusted the brand, trusted the face mapping, trusted enough to buy the recommended products and wound up paying a LOT of money for the skin on my face to effectively get fried.

And after buying Dermalogica products- Dermalogica evidently weren’t bothered ( both via customer services U.K. email and by registered post that I used to reach out to them).

Almost as if the brand was willing to put effort into selling me their products and really not interested in the horrendous outcome I suffered from following Dermalogica‘a advice. Fancy that.

***Update December 7th 2021.
I opted to wait reading any reply from Dermalogica for a while. Shortly after leaving my review some traumatic life experiences happened( as can happen to anyone) and I made a conscious decision to steer clear of Dermalogica replies because you never know if it’s going to be spun to make you look bad/at fault.
Having once or twice email contacted Dermalogica over the last decade and a half it was evident there was a sea change in tactics in the last 2 years that included receiving communications from Dermalogica that were defensive, dismissive , rude and really adopting the best form of defence is attack towards you.

The fact you are a customer who has paid for and upheld your end of the contract in doing so entitles you to receive what you paid for and the business to receive money for providing it.

The tactic of creating a norm where by the response may potentially be one intended to make you feel you are facing off against a displeased Dermalogica is bullying. It is also why I had well founded reluctance in reading any Dermalogica reply. I simply could not risk at that time being picked on because I dared explain my experience.

And that coupled with the face mapping I will never trust again is sufficient enough for me. If the customer base you target is those who have yet to experience something that badly reacts or who already has queries responded to by someone who evidently hates having to liaise with people - you are not the Dermalogica I know, but in fact are a company basing its business on who you can push around/ belittle successfully and not on reliability of quality at all.

That I had to go to the lengths I did to elicit any response from Dermalogica ( at all) would be a red flag to a global company that wants a customer liaison that works

BE VERY CAREFUL WITH A PRO ACCOUNT.
THEY DO SOMETHING CALLED AUTO SHIP AND WILL SEND YOU PRODUCTS WITHOUT YOU KNOWING ABOUT IT, CLAIMING THEY SEND OUT EMAILS. I DIDN'T RECEIVE ANY PRODUCT AND WAS TOLD THAT I HAVE TO OPT OUT OF THIS PROGRAM IN ORDER NOT TO RECEIVE IT. OUT OF NOWHERE MY ACCOUNT IS CHARGED $215.00. AFTER MUCH DISPUTE, I WAS TOLD I WOULD BE REFUNDED. NEVER HAPPENED. SO I HAD TO GO THROUGH MY BANK FOR A REFUND.
SHADY PRACTICES.

Ordered directly from the company instead of an online 3rd party like I normally do, only to receive half my order and no explanation why or even an invoice. Have rung them but no answer. Have contacted them via email, their website and even social media. No replies. I contacted their US department in hopes of getting an answer from someone and although they responded they said they cannot help due to the order being placed on the Irish website. Quite ridiculous considering the price and reputation of this company.

Ich habe mehrere Produkte von Dermalogica ausprobiert und keines konnte wirklich überzeugen. Sie sind einfach nur teuer und bringen nicht mehr als herkömmliche Cremes aus der Drogerie

My very first one star review!

We've purchased Dermalogica's Neck Fit Contour Serum, a brand new product.

The result after using it sparingly on a daily basis: My wife's neck aged by a decade.

Dermalogica's response was: "We are disappointed to learn that in the case of your wife, the results she experienced have failed to live up to her expectations."

My advise is to avoid this product at all cost.

Awful non existent customer service. Extremely rude. Refused to confirm expiry date of their own product that I got as a gift saying that cannot disclose this without receipt. What a joke!

I treat myself before special occasions to a ProSkin Power facial. The treatment always leaves my skin glowing and the staff are knowledgeable about the products! I regularly use the gentle cleanser and the daily SPF 50 face cream which I love because it absorbs quickly, sits well under make up, and doesn't leave you looking ghostly.

I had heard good things about Dermalogica so I decided to try their products. I went online and used the online tool to analyse my face. Following this I purchased 4 products from a third party retailer. 2/3 days after using the products I started coming out in a rash, I stopped using all of the products immediately but the damage had already been done. My face was red, swollen, hot, itchy etc. and is still not right 2 weeks later. I can only describe it as if the products burnt my skin.

I contacted Dermalogica customer services and their only response was that there was nothing they could do as I purchased from a third party. That is fine in terms of a refund but what amazed me is that as 'experts in skincare' they were not bothered about checking if the batch of products were compliant or if there was something wrong with the manufacturing process or if the third party was selling unsuitable products. Appalling customer service and even worse products. Avoid at all costs!

I absolutely love this brand and would never use anything else on my skin. It really makes wonders on my skin and I could no be happier with the products.

I also appreciate that I always receive my orders from them very quickly (always shipped right away and the delivery never takes longer than 2 days). Every time they add to my orders lots of samples or miniatures.

The only thing I do not have a good experience with is their customer service. There was one time when there were issues with my order (due to Brexit and shipping from the UK to Ireland) which wasn't their fault but it needed to be clarified with them, the phone number from their website didn't work and no one was replying to my emails.

Their products are so so harsh. Filled with fragrance and essential oils. I got some samples as I really wanted to invest in this brand because I’ve heard good reviews. Their oil free spf literally made my face sting. Their physical invisible spf was heavy, full of fragrance and left a white cast. Their sebum clearing masque also made my face very red and I felt a tingly sensation, it literally burned my face - had to wash it off after 2 mins. Terrible experience. Their oil free moisturiser also made my face red and sensitive. I really do not recommend this brand to anyone. My face isn’t usually this sensitive so I can only imagine what these products would do to someone who has sensitive skin. I really wanted to love this brand but I absolutely hate it

EDIT- response to reply: google ‘does dermalogica use essential oils’… ITS LITERALLY ON THEIR WEBSITE THAT THEY DO USE ESSENTIAL OILS.

Please save your money & buy your skincare from different brands

my fav products are from dermalogica. love it

Delivery is fast, products are fantastic. Brilliant company.

Love using dermalogica as my skin has improved so much. However I did the face map and it recommended the calm water gel, so I purchased it, first couple of weeks I was absolutely fine, my skin was glowing but recently it has started to irritate my skin which I haven’t changed my skin routine at all so I don’t understand why it’s happening.

This is the complaint I made on the 21st December and still not heard anything back. I have even sent another email, 20th January and still no response this shows the lack of customer service this company shows. I’m not surprised looking on trustpilot, that they have such a bad reputation. Since this complaint I have also had 2 more issues with ordering, I don’t know why I still bother. Oh and I don’t have a rep at the moment because the new one that has taken over hasn’t contacted me.

My complaint:
To whom this may concern

I’m writing to you today to express my concerns with the service you have provided me. I opened my account in May 2019 for my independent salon. I chose dermalogica as I have used the products and training throughout my professional career. However from the offset I have experienced a lot of difficulty in pretty much all areas.
• With my opening order I was supplied with all pro peel professional products even though I was not qualified in this area and at the time hadn’t expressed that I was going to train in this as I was starting to build my business. So I have sitting in my salon all pro peel products unused 18 months down the line. I obviously would like to now train in it but I know this is not an option at the moment with the circumstances surrounding covid which I completely understand. I just don’t understand why this was all sold to me in the first place.

. When placing orders I originally used the option to pick up at leatherhead as I had a family member work near their and this was given as an option to me however pretty much every time I placed my order before 11 am the order was never ready the next day to pick up so the family member often made pointless trips to be told it wasn’t ready. After the fifth time I did complain and was told this was never an option and was a kind gesture???
So I know get my orders sent to home.

• During covid you very kindly as a business gave us the opportunity to earn commission through selling products, which my clients used. My commission was then paid to me and after the incorrect payment an email was sent to say the wrong amount had been credited and I owed money. This again was an issue on your side sending me the incorrect payment amount.

• Another great opportunity was to train online during lockdown to gain expert status. I attended all training to achieve this however, on my last training session I was told I had not gained expert. I then had to go through different people to find out why. I was finally told I had gained expert something I had to chase up numerous times. I’m still waiting for this certificate which I completely understand is held up due to covid.

• I recently sent customer services photos of a faulty product a client had received. This was credited to my account as I already had ordered a replacement for my client. I then received a very unclear email which lead me to believe I was getting a replacement. I was then charged for this product and was advised I then had sort out a return and refund to get my money back.

As you can see in a short amount of time trading with your company I have had so many issues across your services. I’ve lost all trust in what I thought was a great international company. I’m just so disappointed I have invested so much in your company and at times like this it’s hard to have the option to change brands. If I had known what kind of service I was going to receive, I would have invested in another company. I have always loved the products and training, it is just a real shame the customer service isn’t anywhere near these high standards.

I just wanted to make you aware of this situation to help you improve your services.

Kind regards
Sophie

Thank you for replying but I’ve emailed you twice with my account number and issues and I’ve been ignored.

I made an order almost 3 weeks ago and still no sign of it. Customer service are so rude and unhelpful. I still haven't had any update or apology. As a valued customer for years I can honestly say I will no longer be ordering again.

Absolutely fantastic customer service. I was converted to Dermalogica a couple of years ago as I have incredibly sensitive skin and they offer some very gentle products. However, as to be expected with differing skin types, my skin has not always reacted well to the various dermalogica products that I have tried over the years. One of the reasons that I will always purchase directly from dermalogica themselves is that their refund policy is fantastic if these products cause any issues for you. As someone with very reactive skin, this is really reassuring.

Hello. I have been introduced to Dermalogica by my beautician a couple of years ago. since, i can hand on heart say that i would not go back to stiff you can purchase from drugstore or normal shops. My skin is at it s best and all my friends are commenting about how great and healthy mu skin looks. I must say that it is really important to discover the products that work for you from Dermalogica so specialist advise is so important. Give Dermalogica a fair shot in working it s wonders. I am the biggest fan

Made a 2nd order with Dermalogica and their service this time around was fantastic. % Discount code i had was applied to euros with no issues and had been fixed since the last time i ordered. Order was correct and all products and gifts present - very generous 12 of days of Christmas and Black Friday gifts. Order came really quick with DPD to Ireland in the run up to Christmas. They seem to be making a real effort to turn around and please their customers and delighted that the order went so smooth this time round. Great products as well and plenty to try out now.