We just switched to Data Energy and there isn’t a reference number to identify my flat if I don’t get into their portal before I pay. After payment via bank transfer, I was a bit concerned so I asked... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I recently spoke with Taya at Data Energy, who was extremely helpful and reassuring throughout our enquiry. Taya followed up promptly and kept me informed, with quick and clear responses that really h... Se mere
Virksomheden har svaret
They don't answer the telephone at all (or are exceptionally slow!). I waited 30+ minutes on the phone and moved from queue position 3 to position 1 in that time. I gave up and started using th... Se mere
Virksomheden har svaret
I had a really positive experience speaking with Taya over Live Chat. She was friendly, professional and very helpful throughout the conversation. She took the time to listen and made everything cle... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Kontaktoplysninger
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Storbritannien
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,5
Fremragende
830 anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Taya has the best customer service
Taya has the best customer service! she was polite, gave clear instructions and went above and beyond to help me on the phone today.
Thankyou so much! your an asset to your team!
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Mia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Account query
Talked to Cerease about my account query after a longish wait - she was polite, friendly, checked through the query efficiently and gave me helpful advice in addition.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Nilesh,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Set up new account
I had issues to set up an account with Data Energy. Taya from customer care was amazing! Very responsive and so helpful! Many thanks Taya!
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Claude,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Taya best customer service
Taya was very helpful.. really nice and polite and patient.. definitely Taya went above and beyond to help me and solve my issue …and the end of my issue I was more than happy with the result… thank you Taya for your help and support
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Leon,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Professional agents
I was glat to chat with Cerease. She was very professional and answered all my questions exceeded my satisfaction.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Oleg,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
I am very happy with the services…
I am very happy with the services provided by Chloe . Answered every query of mine and resolved the issue .
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Chloe and the team!
Kind regards,
Data Energy
The person that helped me was very…
The person that helped me was very polite and very helpfull and had answers for every questipn i asked
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Anthony,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Besvarelse fra Data Energy
Dear Wilson,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
the operator is very patient
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
We would love to know who it was that handled your query. For this reason we have sent an information request through Trustpilot.
Kind regards,
Data Energy
Invoice required to be amended
Invoice required to be amended. Call handler (Cerease) applied the changes and sent the invoice back to us immediately. Excellent customer service provided.
24. november 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Abdul,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Oxana has always been extremely helpful…
Oxana has always been extremely helpful and communicates with great efficiency. She is prompt, proactive, and consistently goes out of her way to assist. My experience working with Oxana at Data Energy has been excellent.
Many thanks
Disha
Anderson Wilde & Harris
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Disha,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Oxana and the team!
Kind regards,
Data Energy
Quick and professional customer…
Quick and professional customer response.
24. november 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Pauline,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Gemma resolved my issue very quickly
Gemma resolved my issue very quickly
24. november 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Matthew,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
Chloe went above and beyond to help me…
Chloe went above and beyond to help me me because I've never had to do anything like this before, she stayed on the phone with me while I had to fill stuff in ,and was courteous and professional at all times you actually couldn't ask for a better person to help you to be honest.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Amanda,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Chloe and the team!
Kind regards,
Data Energy
Chloe was very helpful and patient in…
Chloe was very helpful and patient in investigating an issue that occurred in my account. She took her time to fully look into the situation and rectify the issue while also sending me a follow up email with what had happened and a resolution moving forward. I was also extremely pleased with her professionalism and how she conducted herself throughout the phone conversation.
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Chloe and the team!
Kind regards,
Data Energy
Highly recommend this supplier
We have worked with Data Energy for a number of years. They are a reputable and responsive metering and billing agent. We utilise their services to bill our customers for their heat and hot water consumption. They also provide specialist utility brokering services. We would recommend this company.
21. november 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Lisa,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Besvarelse fra Data Energy
Dear Sherry,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Helpful team
As someone new to the business, Taya was very helpful in explaining our community energy set up and helped to direct me to the next steps in my enquiries, and enabled us to get portal access. Thanks Taya!
17. november 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Gillian,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Great service!
Thank you for your fast efficient service Taya! from Nadia @ S STONE MANAGEMENT
18. november 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Nadia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Live Chat and Call Back Options
Initially I phoned in and luckily enough I didn't have to stay on hold as they have a call back option which is amazing.
As I had nothing planned for the rest of the day I decided to try my luck on live chat as well.
I was expecting to go through all sorts of options to get through to chatting to an actual person instead of a bot but it was actually very easy.
Taya was very professional, understood the urgency of my query and got it sorted out very efficiently.
During this I also received the call back I requested but as I my query was already being processed on live chat it wasn't needed.
Hopefully I won't have any further issues but if I do I know it will be a quick and easy process.
13. november 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Henry,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.