We just switched to Data Energy and there isn’t a reference number to identify my flat if I don’t get into their portal before I pay. After payment via bank transfer, I was a bit concerned so I asked... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I recently spoke with Taya at Data Energy, who was extremely helpful and reassuring throughout our enquiry. Taya followed up promptly and kept me informed, with quick and clear responses that really h... Se mere
Virksomheden har svaret
They don't answer the telephone at all (or are exceptionally slow!). I waited 30+ minutes on the phone and moved from queue position 3 to position 1 in that time. I gave up and started using th... Se mere
Virksomheden har svaret
I had a really positive experience speaking with Taya over Live Chat. She was friendly, professional and very helpful throughout the conversation. She took the time to listen and made everything cle... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Kontaktoplysninger
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Storbritannien
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,5
Fremragende
830 anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Unpleasant experience
I would strongly suggest avoiding Data Energy if you have a choice. I am unfortunately, in an apartment building where my developers build communal boilers, and by default my broker for energy is data energy meaning that unfortunately I have to be on a pay as you go scheme. Being on a pair as you go scheme, you are put on a very high tariff with a daily hefty standing charge. Data energy has a very unreliable customer service. Numerous times I have tried contacting them to get clarification on issues with my usage. I am being charged very unpredictable payments each week and I don’t think my usage metre is correct however they refuse to listen to me and help me. This is extremely frustrating as my heating system hasn’t changed and I always have the same temperature ambiance going on so it’s extremely confusing having to pay various different payments each week. I have requested for this to be reviewed further as recently there were issue with building boilers and I was paying for service that we did not have access to however they have not looked into this ticket that has been pending for nearly 2 weeks. I don’t know if I’m getting a response from an AI agent agent or a real human agent that keeps saying my ticket is on pause and someone will get back to it eventually. Therefore, in summary, I would highly suggest avoiding data energy unless you want headaches, expensive, tariffs, and unreliable customer service.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Yas,
Thank you for taking the time to leave us a review. We're really sorry to hear about your experience.
Please note that we are not a broker or supplier but rather the appointed metering and billing agent.
Having Data Energy as a metering and billing agent does not automatically mean that you are in a Pay as you go (PAYG) set up. This billing set up is defined by the building owner/freeholder, through the managing agents of the development.
The tariff's calculation is done as accurately as possible, and it's never applied to a development without the managing agent's approval (working on behalf of the building owner/freeholder who is ultimately the supplier).
As a 3rd party metering and billing agent we do not own any of the equipment on site and for this reason any potential issues with this must be raised with our client and any other parties required to help resolve the matter. We cannot deliberately conduct investigations or reparations, what we can do is raise matters to the relevant parties to ensure that they are aware of the issues, assist where and when possible and chase for updates so that we can provide them to residents.
We can confirm that your case has been and is being handled by a member of our customer care team; they raised your concerns and all pertinent information to the relevant department who has been in touch with our client and from whom we are awaiting further information. Your ticket has been placed on hold to ensure this does not close whilst the matter is not resolved. You can rest assured that and we’ll continue to chase this on your behalf and that we'll keep you updated as soon as new information is available via the ongoing ticket.
Kind regards,
Data Energy
Short wait times and helpful chat…
Short wait times and helpful chat service
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Elena,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Besvarelse fra Data Energy
Dear Ashu,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Very professional
Lovely, very knowledgeable lady. Explained me my enquiry and help me out to figure out my meter readings. I’m very grateful.
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Justyna,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Customer service is great!
Customer service is great, Gemma was very helpful and resolved my issue within minutes!
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Ruveen,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
Helpful and super fast customer service…
Helpful and super fast customer service from Cerease. The matter has been solved super fast.
Thank you,
Miss Achivei
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Niky,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Quick and helpful customer care…
Quick and helpful customer care assistants and overall smooth experience.
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Neylan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Sara was brilliant and sorted out my…
Sara was brilliant and sorted out my dilemma very clearly
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear William,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Besvarelse fra Data Energy
Dear AA,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Clear, quick responce
The answer from Taya is very quick and clear for me.
It's very comfortable.
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear YH,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
No consumption data being received by…
No consumption data being received by the 19 individual property owners for over 1 month. No customer service received at all from Data Energy. A simple reply saying that they had closed the matter as they regarded it as ‘solved’. DE say the matter is the managing agents responsibility. How can a problem which ultimately is Data Energies responsibility be solved when the consumers (paying their inflated service charges) are not receiving the service?
Ridiculous situation leaving 19 property owners (average age 76) with estimated invoices indefinitely.
No zero star option, so 1 star given reluctantly.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Neil,
Thank you for taking the time to leave us a review. We're really sorry to hear about your experience.
We understand how concerning it is not to have up-to-date consumption data and to receive estimated bills as a result. That is not the experience we want for anyone, and we appreciate how stressful this is for the residents affected.
To clarify, although we are responsible for collecting and processing metering data for billing purposes on behalf of the heat network owner and managing agent, the issue causing the lack of reads and subsequent estimated bills relates to the underlying data flow from the site, which requires access and remedial action to be coordinated by the managing agent.
Without this, we’re unable to retrieve live readings, even though we continue to monitor and flag the issue. That said, we completely accept that from a resident’s point of view this distinction is irrelevant - residents just want the problem fixed.
We have looked into your query and can see that our Customer Care team advised that, unfortunately, for any repairs or investigations you will need to contact the managing agent as due to the location of the site we are unable to investigate this ourselves. Having said this our team proceded to mark the ticket as 'Solved', however, we would like to highlight that this was not done in the sense of abandoning it, but rather because fixing the underlying issue is predominantly out of our hands. You can rest assured we are continuing to push for the required on-site actions so the data can start flowing again as soon as possible and bills can be resumed on actual reads.
Kind regards,
Data Energy
It was lovely experience and the lady…
It was lovely experience and chloe help me so much 😊 thanks
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Chloe and the team!
Kind regards,
Data Energy
Quick and helpful
Alessandra resolved my problem very quickly. She was very helpful and understanding.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Jesus,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Alessandra and the team!
Kind regards,
Data Energy
Amazing support staff
I was put in a very unfair and dishonest position with Data energy by my previous landlord.
Called support to discuss the sensitivity of the matter. The assistant named Sara was Amazing!! Very quickly she explained in detail my situation giving me reassurance. Her professionalism and kindness combined were superb.
Thank you Sara!!
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Dulce,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Quick, Informative and Helpful
This was my first time reaching out to Data Energy as I needed to clarify some outstanding bills. Although the wait was quite to speak to someone was quite long, Sara, the person who assisted, made sure that all my questions were answered and clarified. Even went the extra mile to propose further future-proof solutions should anything like this happen.
This was a great experience, and I am very thankful to Sara. 10/10 Service. 10/10 Communication.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Franklyn,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Sorted out a process for a tenancy
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Steve,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Good customer service
Problem solved efficiently and promptly. Very pleased with the experience
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Mike,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Excelente atendimento.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Fernanda,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Terrible service and process to…
Terrible service and process to register a tenant who has been in my property for 2 years and was not able to pay her bill outstanding for 7 months
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Farah,
Thank you for taking the time to leave us a review. We're really sorry to hear about your experience.
As a third-party metering and billing agent, we rely on our client to instruct us on how accounts must be set up during onboarding. They advised us that leaseholders should be the main account holders, and therefore provided us with all leaseholder details so the accounts could be correctly created.
Please note that it is not mandatory for tenancies to be reflected on the account, even when one is in place. This is entirely the leaseholder’s decision. For a tenancy to be added, we require the landlord or letting agent to notify us by submitting our online Change of Tenancy form with all required information (tenant names, email addresses, and tenancy start/end dates).
After reviewing your case, we can confirm that our Customer Care team explained this process over the phone when you contacted us and advised that the form needed to be completed. We can see this has now been submitted with all the necessary details. Our team will update the account and come back to you as soon as possible.
We sincerely apologise for the delay in our response times. We’re currently experiencing a high volume of queries across all channels, but you can be assured that we will provide an update regarding the account as soon as possible.
Kind regards,
Data Energy
It was easier to speak to a virtual…
It was easier to speak to a virtual customer service online than trying to get through a real person
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Data Energy
Dear Psychee,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.