I had a very old gift certificate and while they couldn’t credit me the amount they did offer an alternative solution which I was happy with . Response to an online question was fast and followed u... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
These are the most beautiful boots I have bought ever! And the customer service was exquisite. I definitely recommend Daniel’s footwear I got my order quickly and in good condition. Thank you :)
Virksomheden har svaret
Always order my boots from Daniels, for the last few years. I've always been very happy with their service, and returns have been easy and well handled. Prompt delivery and great offers. Recommended.... Se mere
Virksomheden har svaret
I emailed the team and tgey got back to me within a day and we ended up emailing several times the same day. Sorted my problem and my returns got sent the next day. I was expecting to wait days for a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.
Kontaktoplysninger
LS9 7TU, Leeds, Storbritannien
- 0113 3899 899
- help@danielfootwear.co.uk
- www.danielfootwear.com
4,4
Fremragende
18 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
This website is a scam.
This website is a scam. I ordered a bag FIVE weeks ago, but it still hasn’t arrived. DHL sent me an email stating that the package was held up by customs due to an incorrect declaration—it was allegedly declared as shoes by the sender, even though I ordered a bag. I informed customs about this, but to this day, nothing has arrived, and I haven’t received a refund for the 100+ euros I paid.
5. oktober 2026
Uopfordret anmeldelse
I have placed an order TWO weeks ago…
I have placed an order TWO weeks ago apparently it got lost since it hasn’t arrived and the tracking doesn’t change since two weeks ago. Wrote to customer service and they told I still have to wait even though I payed for the 6 days delivery .
30. oktober 2026
Uopfordret anmeldelse
Very helpful and fast customer service!
9. november 2026
Uopfordret anmeldelse
Besvarelse fra Daniel Footwear
Thank you so much for the review!
Very comfortable shoes love them
9. februar 2026
Besvarelse fra Daniel Footwear
Thank you so much for the review!
Very disappointed purchased black boots…
Very disappointed purchased black boots Itrim £5.99 delivery arrived shocking quality leather very poor supposedly original price £149 paid £80 and honestly looked like £20 on a market stall. Returned for another £2.50 ... big lesson learnt & £8.49 out of pocket .. so beware of their own brand items ...
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Daniel Footwear
Hi Lisa,
We're sorry to hear that you were disappointed with the quality of your boots and feel you've been left out of pocket.
We take feedback regarding the quality of our products seriously, and we'd like the opportunity to look into your experience further.
We've sent you a request for additional information through Trustpilot so we can locate your order, review the circumstances of your return and investigate the concerns you've raised.
We hope to hear from you soon so we can look into this properly.
Kind regards,
Edward
Customer Service Manager
Daniel Footwear
These are the most beautiful boots I…
These are the most beautiful boots I have bought ever! And the customer service was exquisite. I definitely recommend Daniel’s footwear I got my order quickly and in good condition. Thank you :)
17. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Daniel Footwear
Thank you so much for the review!
Always order my boots from Daniels
Always order my boots from Daniels, for the last few years. I've always been very happy with their service, and returns have been easy and well handled. Prompt delivery and great offers. Recommended.
14. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Daniel Footwear
Thank you so much for the review!
I had a very old gift certificate and…
I had a very old gift certificate and while they couldn’t credit me the amount they did offer an alternative solution which I was happy with .
Response to an online question was fast and followed up with good communication by Matthew .
Sorted in a couple of days .
25. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Daniel Footwear
Thank you so much for the review!
Not for the consumer
the item which was a pair of mellissa jelly shoes were sent to me in the wrong size . this company has chosen to make life very difficult in returning this item back . all kinds of excuses have been made . the size chart was read wrong they told me , I got rid of the box thinking they were the right size and of course they were not . they offered a refund of course. but if I didn't have the box then no refund , im stuck with a size 9 shoe , im a 7 . this company is not good and definitely not for the consumer. this company does not accept responsibility of their mistakes.
25. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Daniel Footwear
Hello,
We're sorry to hear you're unhappy with your experience, but we'd like to clarify a few points for anyone reading your review.
Daniel Footwear is a UK-based retailer, and all sizes on our website are listed in UK sizing. You ordered a UK size 7, which is equivalent to a US size 9. The Marc Jacobs x Melissa shoes you received were therefore the correct size for your order.
We appreciate your feedback regarding the clarity of our sizing information and the accessibility of our size guide, and we've passed this on for review.
We were happy to assist with an international return and offered to arrange a DHL collection. However, you subsequently advised that you'd disposed of the original branded shoebox.
As these are designer collaboration shoes, the original packaging forms part of the product, and our standard returns policy requires items to be returned with their original branded packaging.
We understand this isn't the outcome you were hoping for, but we haven't supplied an incorrect size or deliberately made the returns process difficult. We've explained the available options throughout our correspondence and have tried to assist wherever possible.
Kind regards
Edward
BEWARE additional duties to be paid by…
BEWARE additional duties to be paid by recipient!
24. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Daniel Footwear
Hi Frankie,
We're sorry to hear you're unhappy with the additional import charges.
As a UK-based retailer, our international shipping charges cover the cost of delivery but do not include any import duties or customs fees imposed by the destination country. These charges are determined by the relevant customs authorities and are outside our control.
We do explain this on our website, including our delivery information and terms and conditions.
We appreciate that unexpected charges are frustrating, particularly when they're holding up your delivery.
If you believe you were advised that duties were included in your purchase, please contact us at help@danielfootwear.co.uk with your order number so we can look into this further.
Kind regards
Edward
Appreciated the reminder about the…
Appreciated the reminder about the ridiculous tariffs that are currently in place. 😞 and of course it seemed very Canadian to be politely reminded! Once sanity is back in Washington (🤞) I will once again order from this company!
20. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Daniel Footwear
Thank you so much for the review!
Bought a pair of sling backs in…
Bought a pair of sling backs in September. The heel cap on one of the shoes came off on first wear two weeks after purchase. I contacted Daniels customer service to request a repair/replacement given the damage happened on first wear, within 28 days of purchase and therefore must have be a defective product. Without carrying out a physical inspection to ascertain the validity of my claim, Daniel customer service bot outright rejected that the damage was anything to do with defective product and flat out refused to consider a physical inspection of the damaged shoe! I am now stuck with a brand new pair of shoes with one broken heel.
I have been buying Daniel shoes in store since 2014 and never had cause to complain. This was the first time buying directly online (I normally go in-store) and most certainly the last time I would buy any Daniel products.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Daniel Footwear
Hello Lara,
Thank you for your review. Could you kindly answer the information request and I can pass this on to our Customer Service Manager for a review.
Apologies you have been left feeling this way.
Kind regards
Daniel Footwear
Besvarelse fra Daniel Footwear
Thank you so much for the review!
Outstanding Customer Support
I emailed the team and tgey got back to me within a day and we ended up emailing several times the same day. Sorted my problem and my returns got sent the next day. I was expecting to wait days for a respose as this is what i have experienced with many other companies. Great work!
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Daniel Footwear
Thank you so much for the review!
Absolutely fabulous customer services
Absolutely fabulous customer services, thankyou so much Lisa, Tabitha and Eddie for going above and beyond to get my replacement boots to me in time! Very very much appreciated and thrilled with my boots!
14. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Daniel Footwear
Hello Mandy,
Thank you so much for the review. We are sorry again about the original issue but glad we managed to resolve and get the boots over to you!
Kind regards
Eddie
Customer Service Manager.
Do not buy
I am very disappointed with my recent order from Daniel Footwear. I ordered my usual US size, but the shoes that arrived did not fit at all and do not match standard US sizing charts.
To make matters worse, the delivery fees are incredibly high, and I had to pay an expensive return fee out of my own pocket just to send back an item that didn't fit properly. When I contacted customer service to resolve this, the support was unhelpful and poor. I will not be shopping here again.
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Daniel Footwear
Thank you for your review, Anca.
We're sorry to hear that you're disappointed with your purchase and the service you received.
Having reviewed your correspondence with our team, I can confirm that the Ralph Lauren shoes supplied were the correct size ordered. Ralph Lauren uses its own sizing conversions, which can differ from standard UK, EU and US conversion charts. Our team checked the manufacturer's sizing guide against the label on your shoebox to confirm this.
We appreciate that sizing differences between brands can be frustrating, particularly when ordering online, and we'll take your feedback on how clearly we communicate these differences on board.
Regarding the return costs, we do explain within our returns information that customers are responsible for return postage where an item is unsuitable due to fit. As the shoes supplied matched the size ordered, we weren't able to offer a free return or replacement on the basis of an incorrect item being sent.
We're sorry that the shoes weren't suitable and that your experience has left you disappointed.
Kind regards,
Daniel Footwear
Make your purchase elsewhere
I would give this company zero stars if I could. Be very careful when purchasing from them, as their product descriptions can be misleading. When you receive an item that is not what you ordered, they are extremely unhelpful and offer little to no assistance in resolving the issue. I would strongly recommend purchasing elsewhere to avoid the disappointment and frustration.
13. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Daniel Footwear
Hello Becks
Thank you for your review.
We're sorry to hear that you're unhappy with your purchase and the service you received.
Having reviewed your order and previous correspondence with our team, we can confirm that the Birkenstocks you received were the correct item ordered. The narrow fit was specified in the product information under the 'Key Details' section of the listing.
We appreciate that this information may have been overlooked when placing your order, and we're sorry the fit wasn't what you were expecting. However, the item supplied did match the product description.
We do take feedback about our product listings seriously, and we'll certainly consider whether details such as the width fitting could be made more prominent to help avoid similar confusion in future.
We're sorry that your experience has left you disappointed.
Kind regards
Daniel Footwear
Excellent
Excellent, speedy response to a delivery query, fabulous shoes arrived as promised. Now have to same loafers in two colours as they are sooo comfortable, thank you!
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Daniel Footwear
Thank you for the review!
Service was excellent,spoke to a human
Service was excellent,spoke to a human
First pair of shoes too small , no problem, sent them back ,I had my money straight away.I ordered 2 more pair of shoes, delivery was quick and easy.Excellent company to deal with.
10. juli 2026
Besvarelse fra Daniel Footwear
Thank you so much for the review!
Birkenstocks Madrid Mules
Box had the correct size written on, shoes were in correct inside the box (3 sizes too small) unfortunately I didn’t notice until I wore them out and they felt too small. Offered a refund but not a discount on buying a different pair. Bit slow responding to original email, took two tries and then never had a follow up email.
26. september 2026
Uopfordret anmeldelse
Besvarelse fra Daniel Footwear
Thank you for taking the time to leave your review.
We're sorry to hear about the sizing issue with your Birkenstocks and that you were disappointed with the communication you received from our team.
We would really like the opportunity to investigate your experience further, particularly the discrepancy between the size indicated on the box and the shoes inside, along with your concerns about our response times.
Unfortunately, we haven't been able to identify your order from the information provided in your review. We previously requested some additional details through Trustpilot but haven't received a response.
If you could please contact us at help@danielfootwear.co.uk with your order number, we would be happy to review what happened and address your concerns.
Kind regards,
Daniel Footwear
Dette er Trustpilot
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