love the brand so thought id buy some items during their sale. had a bad exprience with getting the items due to evri losing the item. spoke to charlotte on the chat who organised a replacment sent... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
love the brand so thought id buy some items during their sale. had a bad exprience with getting the items due to evri losing the item. spoke to charlotte on the chat who organised a replacment sent... Se mere
Virksomheden har svaret
Attended the pop up sale for the second year now and couldn’t ask for anything better! Scott couldn’t do enough for us and it’s obvious that both him and Ross care about customer satisfaction and made... Se mere
Virksomheden har svaret
Unorganised—after waiting 4 hours, there was barely anything left to buy, while others were leaving with bags full. Poorly managed overall, with hidden charges for bags and rude staff. The samples app... Se mere
Virksomheden har svaret
Positive feedback for Henry. From the moment I spoke with him, he was incredibly helpful, attentive, and genuinely pleasant in his manner. He took the time to listen and handled everything with profes... Se mere
Virksomheden har svaret
Skrevet af virksomheden
Premium Customer Experience
The Couture Club LTD, 40-42 Matthew st, , M12 5BB, Manchester, Storbritannien
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great designs and so fast delivering! Thanks a lot.
my outfit is so comfortable and stylish fits well and got a lot of compliments 5 stars the only thing that would stop me ordering again is the delivery company Evir they are so unprofessional leaving the parcel in an unsafe place not knocking your door to see if you are in or not even following instructions were to leave it safely I want to order again but this has really puts me off ordering again
I ordered my parcel last week. Says it has been delivered. However it hasn’t. Not good not ordering again from here.
Very good quality clothing, also very impressed with the service!
Staff were really helpful (especially at check out), lines were really organised, generally great service all around
Olivia was amazing. She was super efficient in sorting the issue out for me. The reply back was also very speedy so thank you. Happy customer x
I recently had an issue with returning goods. I contacted couture and had the issue rectified swiftly and efficiently without any fuss and staff member Daryn was extremely polite and helpful
Thank you The Couture Club
We ordered a week ago. According to the tracking information it is still on its way, but no detailed information is available where the short is located and when it can be expected…..
I’m honestly appalled. I bought a hoodie thinking it would live up to the standards they portray but it bobbled after the first wear. I had worn it once for an outing and the next time I took it out to wear I noticed it had all bobbled along the sleeves and the sides. Considering the price paid and the quality expected it was not worth it.
Worse experience ever. Paid through Klarna, returned 1 item. Still have to play Klarna now because they simply won’t confirm my return. My Global-E reference number is: 0b382f0e-d6ef-41c6-a672-d48e8a524880
Reach out to me and I will delete this review. I will also reach out to Klarna about your way of working.
My complaint was very quick, which I was pleasantly surprised by.
I received sweatpants with a stain, which surprised me, considering it's such a good and expensive brand.
BUT I paid for postage and when my complaint was resolved I ordered the same product and had to pay for postage again, which made me quite upset.

Besvarelse fra The Couture Club
Contacted Darryn from customer services with a problem and he was great. He dealt with it straight away. Good customer service will allways make me return to shop.

Besvarelse fra The Couture Club
Nothing is ever to much trouble the customer service team are always so helpful efficient.
I had an issue with my e gift card today Daryn was so kind sorting this out so promptly.
Clothing is of exceptional quality.

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Besvarelse fra The Couture Club
I recently ordered some clothes from The Couture Club, but the sizing ended up being too big for myself. After doing a return, I had a few issues with the refund/gift card and Daryn on the Customer Service Team listened to my concerns and quickly rectified everything for me! Very grateful to him and the team for being so reasonable and offering me assistance! A great guy!!

Besvarelse fra The Couture Club
Got in nice and quick. Freindly staff and insane prices. Would defo do it again. Worth the experience

Besvarelse fra The Couture Club
Had a great day at the sample sale. Lots of choice and staff were all so helpful. Can't wait for next year

Besvarelse fra The Couture Club
Just returned from their Manchester Flash sale with a bag full of bargains. Top tip if you’re planning a visit, get there early if you don’t want to queue for 3 hours to get in. To be honest once I got into the venue all that waiting and queuing just melted away. Be patient with looking through the rails of clothes, take your time to find the right sizes and bargains, it’s a bit like shopping at TK Max you’ve got to put the time in.. Overall I would 100 % recommend a visit. I bought 6 tops which would have totalled at least £500 in a retail store, I only paid £75 well chuffed, will definitely go to the next one ⭐️⭐️⭐️⭐️⭐️

Besvarelse fra The Couture Club
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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