The Couture Club Anmeldelser 10.520

TrustScore 4 ud af 5

3,8

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

love the brand so thought id buy some items during their sale. had a bad exprience with getting the items due to evri losing the item. spoke to charlotte on the chat who organised a replacment sent... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Attended the pop up sale for the second year now and couldn’t ask for anything better! Scott couldn’t do enough for us and it’s obvious that both him and Ross care about customer satisfaction and made... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Unorganised—after waiting 4 hours, there was barely anything left to buy, while others were leaving with bags full. Poorly managed overall, with hidden charges for bags and rude staff. The samples app... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Positive feedback for Henry. From the moment I spoke with him, he was incredibly helpful, attentive, and genuinely pleasant in his manner. He took the time to listen and handled everything with profes... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Haute couture-butik

Om The Couture Club

Skrevet af virksomheden

The Couture Club launched in June 2015, where our designs were and shall always be created out of our city, Manchester UK.
Every piece is individual. By joining the Club you believe in not just our products but by what we stand for;
Street-style with premium quality, we pride ourselves in being affordable, approachable, and aspirational.

Our Customer Experience Promise

Premium Customer Experience

Next Day Delivery, Guaranteed Saturday Delivery,Click & Collect, FREE UK Shipping over £125 and fast and easy returns, we're committed to providing the best-in-class customer experience.

Kontaktoplysninger

3,8

God

TrustScore 4 ud af 5

11 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 96 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

my outfit is so comfortable and stylish…

my outfit is so comfortable and stylish fits well and got a lot of compliments 5 stars the only thing that would stop me ordering again is the delivery company Evir they are so unprofessional leaving the parcel in an unsafe place not knocking your door to see if you are in or not even following instructions were to leave it safely I want to order again but this has really puts me off ordering again

5. maj 2026
Bedømt til 1 ud af 5 stjerner

Poor

I ordered my parcel last week. Says it has been delivered. However it hasn’t. Not good not ordering again from here.

5. maj 2026
Bedømt til 5 ud af 5 stjerner

Customer service

I recently had an issue with returning goods. I contacted couture and had the issue rectified swiftly and efficiently without any fuss and staff member Daryn was extremely polite and helpful
Thank you The Couture Club

8. maj 2026
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

We ordered a week ago

We ordered a week ago. According to the tracking information it is still on its way, but no detailed information is available where the short is located and when it can be expected…..

1. maj 2026
Bedømt til 2 ud af 5 stjerner

I’m honestly appalled

I’m honestly appalled. I bought a hoodie thinking it would live up to the standards they portray but it bobbled after the first wear. I had worn it once for an outing and the next time I took it out to wear I noticed it had all bobbled along the sleeves and the sides. Considering the price paid and the quality expected it was not worth it.

27. april 2026
Bedømt til 1 ud af 5 stjerner

WATCH OUT!!!!

Worse experience ever. Paid through Klarna, returned 1 item. Still have to play Klarna now because they simply won’t confirm my return. My Global-E reference number is: 0b382f0e-d6ef-41c6-a672-d48e8a524880

Reach out to me and I will delete this review. I will also reach out to Klarna about your way of working.

6. maj 2026
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

My complaint was very quick

My complaint was very quick, which I was pleasantly surprised by.
I received sweatpants with a stain, which surprised me, considering it's such a good and expensive brand.
BUT I paid for postage and when my complaint was resolved I ordered the same product and had to pay for postage again, which made me quite upset.

1. maj 2026
The Couture Club-logo

Besvarelse fra The Couture Club

Hi Monika,

Thanks for taking the time to leave us your feedback.

I have taken a look at your orders and can see you did return from your first order but when submitting the return you requested a refund and then reordered. This could of gone through as an exchange at time of submitting your return and all of our exchange orders are sent out free of charge.

I have refunded your postage for you.

Thank You again for choosing TheCoutureClub.

-TCC ❤

Bedømt til 5 ud af 5 stjerner

Darryn from customer services…

Contacted Darryn from customer services with a problem and he was great. He dealt with it straight away. Good customer service will allways make me return to shop.

5. maj 2026
Uopfordret anmeldelse
The Couture Club-logo

Besvarelse fra The Couture Club

Hi Mrs Dolan,

Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.

We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.

Thank You again for choosing TheCoutureClub.

-TCC ❤

Bedømt til 5 ud af 5 stjerner

Customer service team exceptional

Nothing is ever to much trouble the customer service team are always so helpful efficient.
I had an issue with my e gift card today Daryn was so kind sorting this out so promptly.
Clothing is of exceptional quality.

6. maj 2026
Uopfordret anmeldelse
The Couture Club-logo

Besvarelse fra The Couture Club

Hi Lisa,

Thank you so much for your great review, we're so glad to have you as part of the club.

We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.

Thank You again for choosing TheCoutureClub.

-TCC ❤

Bedømt til 5 ud af 5 stjerner

Great clothes amazing quality

Great clothes amazing quality

4. maj 2026
Uopfordret anmeldelse
The Couture Club-logo

Besvarelse fra The Couture Club

Hi Aarna,

Thank you for the kind words, we are so pleased you are happy with your purchases.

Your review means a lot to us and lets us know we’re on the right track.

Team TCC ❤

Bedømt til 5 ud af 5 stjerner

I recently ordered some clothes from…

I recently ordered some clothes from The Couture Club, but the sizing ended up being too big for myself. After doing a return, I had a few issues with the refund/gift card and Daryn on the Customer Service Team listened to my concerns and quickly rectified everything for me! Very grateful to him and the team for being so reasonable and offering me assistance! A great guy!!

5. maj 2026
Uopfordret anmeldelse
The Couture Club-logo

Besvarelse fra The Couture Club

Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.

We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.

Thank You again for choosing TheCoutureClub.

-TCC ❤

Bedømt til 5 ud af 5 stjerner

Got in nice and quick

Got in nice and quick. Freindly staff and insane prices. Would defo do it again. Worth the experience

4. maj 2026
Uopfordret anmeldelse
The Couture Club-logo

Besvarelse fra The Couture Club

Thanks so much for the great review—we’re really glad you enjoyed this year’s sample sale. Keep an eye out for what’s next… we’d love to see you there again.

Team TCC ❤

Bedømt til 5 ud af 5 stjerner

Had a great day at the sample sale

Had a great day at the sample sale. Lots of choice and staff were all so helpful. Can't wait for next year

4. maj 2026
Uopfordret anmeldelse
The Couture Club-logo

Besvarelse fra The Couture Club

Thanks so much for the great review—we’re really glad you enjoyed this year’s sample sale. Keep an eye out for what’s next… we’d love to see you there again.

Team TCC ❤

Bedømt til 5 ud af 5 stjerner

markcrayden

Just returned from their Manchester Flash sale with a bag full of bargains. Top tip if you’re planning a visit, get there early if you don’t want to queue for 3 hours to get in. To be honest once I got into the venue all that waiting and queuing just melted away. Be patient with looking through the rails of clothes, take your time to find the right sizes and bargains, it’s a bit like shopping at TK Max you’ve got to put the time in.. Overall I would 100 % recommend a visit. I bought 6 tops which would have totalled at least £500 in a retail store, I only paid £75 well chuffed, will definitely go to the next one ⭐️⭐️⭐️⭐️⭐️

4. maj 2026
Uopfordret anmeldelse
The Couture Club-logo

Besvarelse fra The Couture Club

Thanks so much for the great review—we’re really glad you enjoyed this year’s sample sale. Keep an eye out for what’s next… we’d love to see you there again.

Team TCC ❤

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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