The Couture Club is hands down the best clothing brand out there!! The thought, design and quality of their products is second to none! Leading the market with fresh streetwear! The team are respon... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I wish I could give 10 stars, but 5 is the maximum! Since the jacket was a bit unusual in terms of sizing, (I started with an XL and ended up with an M, as the jacket has a rather unusual fit) I r... Se mere
Virksomheden har svaret
Hello, I don’t understand why I have been charged such a high customs fee. My order contains two different items, not one item as declared. Because it was declared incorrectly, I am now be... Se mere
Virksomheden har svaret
Delivery service from Evri meant that I haven't received my goods. Contacted customer services to open an investigation only to be met with the response 'I can confirm this is your address in the p... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om The Couture Club
Skrevet af virksomheden
The Couture Club launched in June 2015, where our designs were and shall always be created out of our city, Manchester UK.
Every piece is individual. By joining the Club you believe in not just our products but by what we stand for;
Street-style with premium quality, we pride ourselves in being affordable, approachable, and aspirational.
Every piece is individual. By joining the Club you believe in not just our products but by what we stand for;
Street-style with premium quality, we pride ourselves in being affordable, approachable, and aspirational.
Our Customer Experience Promise
Premium Customer Experience
Next Day Delivery, Guaranteed Saturday Delivery,Click & Collect, FREE UK Shipping over £125 and fast and easy returns, we're committed to providing the best-in-class customer experience.
Kontaktoplysninger
The Couture Club LTD, 40-42 Matthew st, , M12 5BB, Manchester, Storbritannien
- customer.services@thecoutureclub.co.uk
- www.thecoutureclub.com
3,9
God
11 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Best brand I’ve used
I went abroad with a couple T-shirts from the brand and one night before going out they one of them got ruined so me being gutted dropped a dm to them on instagram explaining the situation within 24hours Scott and jimmy (company director and head of community ) responded with a solution saying they could send me a replacement a few days later I received 2 T-shirts which are now some of my favourite clothes I own would highly recommend to any new customers or existing
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Couture Club
Hi Harry,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Fantastic customer service from Olivia
Fantastic customer service from Olivia.
Great quality clothes.
27. juli 2026
Besvarelse fra The Couture Club
Hi Debs,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Het retourbeleid zou klantvriendelijker…
Het retourbeleid zou klantvriendelijker kunnen zijn, voor de landen buiten uk.
24. juli 2026
Besvarelse fra The Couture Club
Hi Janneke,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Great customer service
Great customer service! Olivia was super nice and very responsive. Thanks so much! 😊
3. juli 2026
Besvarelse fra The Couture Club
Hi Reluca,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
I really want to praise the customer service team Olivia
I really want to praise the customer service of Olivia , this is my second time I've had a problem with me deliveries due to me being away - Olivia is so quick at responding ( using many other compiles I buy from online ) efficient and helpful
Thank you Olivia you are a credit to couture club
Also I really love this brand to wear I've quiet a collection now 🙌
Emma Neville
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Couture Club
Hi Emma,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Besvarelse fra The Couture Club
Hi Scott,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Had an excellent customer service…
Had an excellent customer service experience with Vashish who dealt with my returns query quickly and professionally. Much appreciated
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Couture Club
Hi Sofia,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
This is my 3rd order from The Couture…
This is my 3rd order from The Couture Club and I am obsessed. The quality is so good and the items wash well. Can’t wait to order more.
9. juli 2026
Besvarelse fra The Couture Club
Hi Diane,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Good prices excellent quality
Good prices excellent quality
1st time ordering online,ordered at 6pm arrived at 10 the following morning.
I have had a few pieces from Selfridges with no issues.
Will continue to purchase from this brand
24. juli 2026
Besvarelse fra The Couture Club
Hi Toni,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Amazing brand
Amazing brand, staff very helpful especially Lily! Thanks so much, amazing quality🖤
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Couture Club
Hi Ella.
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Very happy with my purchase from start…
Very happy with my purchase from start to finish will definitely be shopping again.
10. juli 2026
Besvarelse fra The Couture Club
Hi Barry,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Besvarelse fra The Couture Club
Hi Claire,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Besvarelse fra The Couture Club
Hi Olena,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Really easy ordering &super fast…
Really easy ordering &super fast delivery. Great packaging too!
21. juli 2026
Besvarelse fra The Couture Club
Hi,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Fast delivery/ very good quality 👍🏻
9. juli 2026
Besvarelse fra The Couture Club
Hi Hugo,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Besvarelse fra The Couture Club
Hi Pauline
We are thrilled to have you as part of the Couture Club family!
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
We look forward to serving you again soon!
From everyone at The Couture Club ❤
Besvarelse fra The Couture Club
Hi Harry
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Great brand
8. juli 2026
Besvarelse fra The Couture Club
Hi,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Ordering is easy
Ordering is easy, but after ordering, you are left in the dark regarding whether your order has been shipped or is on its way. You receive no notification whatsoever. And it takes a long time.
22. juli 2026
Besvarelse fra The Couture Club
Hi Karin.
Thanks so much for the review, we do really appreciate the feedback, even if this is negative.
I am so sorry to hear this is how you feel however i can confirm this is not the case. I can see multiple emails were sent to the email address entered by you, on your order. This includes an order confirmation email, an order shipped email, and a tracking link email. All emails are showing as delivered to this email address and opened.
I can see this order was placed on the 22nd July and as you are an international customer, orders can take longer to be delivered.
Please keep an eye on your tracking link for updates.
Thanks
TCC
The posting was quick
The posting was quick, I had to exchange sizes and everything was done smoothly.
7. juli 2026
Besvarelse fra The Couture Club
Hi Stembile,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.